Trusted Agent profile · London
★★★★★
189 reviews across 2 platforms
1A The Village, Charlton, London, SE7 8UG
Part of Truepennys Property Consultants, see every office.
Truepennys Property Consultants's office in London, at 1A The Village, is rated 4.3 out of 5 across 189 reviews on two platforms, including 134 Google reviews rated 4.7.
Tell us what you need and we'll put you in touch. Truepennys Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
1/5
TrustpilotIf I could give zero stars
If I could give zero stars, I would. This has been the worst agency I've ever dealt with. If you're considering using them, don’t. I won’t even waste my time listing the countless unprofessional experiences I’ve had, but I hope this review helps steer others away. Save yourself the stress and look elsewhere.
5/5
GoogleIt was a real pleasure having Sarah Gillett conduct the viewing of a property i was interested in, she was extremely polite answered all my questions and provided me with an excellent service. I've also noticed that Sarah is a hard worker as she returns calls at the end of her working day which is refreshing.
5/5
TrustpilotI had an absolutely amazing experience…
I had an absolutely amazing experience with Truepennys. The communication between myself and the team was seamless, making the entire process smooth and stress-free. They consistently followed up and kept me updated at every stage. I would definitely recommend Truepennys to anyone looking to buy a home. Thank you, Truepennys, for your outstanding customer service!
1/5
GoogleWould leave 0 stars if I could. When these people don't get their way they resort to spam calling during work hours and harassment. Some of us have real jobs you know (that don't revolve around screwing rental tenants out of money... like actual jobs that add worth to society and aren't propping up rich landlords' estates), and can't just pickup the phone at 3pm.
Dear Ray! The issue you raise is regarding your deposit dispute which you have with your landlord. I have tried to contact you on two occasions in the last 24 hrs.. We have not attempted to ‘extort rental tenants out of a deposit’. You have a dispute with your landlord, you initially agreed to some deductions and have since withdrawn your agreement. We have advised that we are simply communicating the instructions provided by your landlord. You have the full protection of the deposit protection service where your deposit is securely held until an agreement is made or until the independent adjudicators make a decision. The adjudicators will review all the evidence including the check-in and check-out reports and will make a judgement from there. We do not receive any financial benefit or loss when it comes to the return or deduction of a tenants deposit, this is a matter between the tenant and the landlord. We have acted in accordance with the deposit protection service guidelines and our professional code of conduct at all times. I would like to request that you pursue this matter through the designated scheme (the DPS and the alternative dispute resolution service) which is there to protect this exact scenario. I would also like to request that you remove all negative reviews relating to the this matter. Please feel free to call me to discuss. My contact number is 020 7639 1000 Yours sincerely, James Callcut
5/5
GoogleI found purchasing our property through Truepenny's to be remarkably straightforward. Hayden was very informative, helpful and reliable; Wallace was equally diligent and communicative in guiding the transaction to completion I was so impressed by the professionalism shown and I would have no hesitation in recommending Truepenny's to others.
5/5
GoogleI have been very pleased with the service provided. Staff have been very kind, helpful and professional during our process of finding rental accommodation. Hannah has been very responsive and accommodating throughout the process and couldn’t recommend them enough.
5/5
GoogleAmazing services! Hannah was able to guide us through every step to get the property and we are very grateful for that!
5/5
GoogleI engaged their services in Sep 2024. Highlights of their services: 1. Fast Response via Phone or email (1-2 working days) 2. Viewing of rooms (Appointment within 1-3 working days) 3. Rental protection 4. Clear rental agreements and provide ease of signing online. Overall, Excellent service.
5/5
GoogleGreat agency, Hannah was very helpful to explain the process to rent and to show us the property available.
5/5
GoogleHayden and Wallace were both great throughout the process. They remained up to date with the transaction as it progressed and were accommodating whenever I requested any information or an additional viewing. Highly recommend!
5/5
TrustpilotFor someone who had no prior experience…
For someone who had no prior experience of being an home owner, thus experience has really help me become more equipped in terms of thee entire process. Their assistance and transparency has been super and I would definitely recommend anyone, especially first time buyers into using their services..
5/5
GoogleHayden and Wallace were extremely helpful, professional and communicative during the process of selling our house. Thank you.
5/5
GoogleI'm very pleased and impressed by the professional services I experienced from truePenny's. Especially Hannah who helped me from the beginning & answered all my queries very quickly. Thanks for the whole team
5/5
GoogleGreat experience when buying a flat through Truepenny's. Both Hayden and Wallis were very helpful during negotiations and made the buying process as smooth as possible. I would highly recommend to anyone who is looking to buy or sell a property in the South East London area.PositiveProfessionalism
5/5
GoogleHannah was simply great in providing all the information requested and following up promptly. Definitely outstanding support
5/5
GoogleWe recently sold our property with the help of Hayden at Truepenny’s, and I couldn't be more pleased with the experience. Hayden provided exceptional service, delivering exactly what he promised every step of the way. His support throughout the process was invaluable, and I highly recommend him to anyone looking to buy or sell property. Thank you, Hayden, for your professionalism and dedication!
5/5
GoogleHannah was very professional and super efficient in sorting out my property needs. Highly recommend
5/5
TrustpilotGreat service from Tyler
Tyler from East Dulwich Truepenny's lettings was amazingly efficient, helpful, kind and patient helping me fill in a licence application today.
5/5
GoogleSold my buy2let property in Charlton through truepenny..very efficient and a great experience ..would recommend them.
1/5
TrustpilotWORST AGENCY (scammers)
From all the agencies I have rented flats, this is the worst without a doubt. From hiding the landlord important things that he should’ve know, to treating the tenants really poorly, to not helping us and wanting to keep all the deposit (we claimed and after someone from outside the agency checked it we won the case) Biggest scam in a while
1/5
TrustpilotTerrible Agency
I had an appalling experience with Truepenny’s Property Consultants. Their severe mismanagement has caused me significant financial and emotional distress.
5/5
TrustpilotKyley knows the area!!
Kyley showed us around East Dulwich looking at houses for sale and was super professional and reasonable. She listened to our feedback and only showed us houses she knew we would like. Go check her out. She will find you some good houses if your looking to buy in East Dulwich area!!
5/5
GoogleDavid helped us find our dream home, thank you so much!
5/5
GoogleVery pleased with the service provided by Truepennys. Helpful and professional staff. Hayden kept in contact throughout and couldn't have been more helpful.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Tell us what you need and we'll put you in touch. Truepennys Property Consultants hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
