Trusted Agent profile · London
★★★★★
189 reviews across 2 platforms
1A The Village, Charlton, London, SE7 8UG
Truepennys Property Consultants's office in London, at 1A The Village, is rated 4.3 out of 5 across 189 reviews on two platforms, including 134 Google reviews rated 4.7.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotTruepenny's Brockley
It was a pleasure to have Jamie and Wallace assist us with the purchase of our home. They were extremely kind, present without being pushy, and very patient as we dealt with some hiccups that came up along the way. Shawn, who gave us a second viewing of the property, was also very helpful. Absolutely recommended!
5/5
GoogleVery easy to work with, very responsive on matter subject to purchasing the property. Highly recommend Hayden as he is very kind and responsible during every house viewing.
5/5
TrustpilotAn outstanding experience
I had an outstanding experience working with Valencia as my property manager while securing my first rental. Her professionalism, responsiveness, and attention to detail made the process smooth and hassle-free. She went above and beyond to address any concerns promptly and ensured everything was handled efficiently. It's clear that she genuinely cares about her clients and the properties she manages. Her dedication and exceptional service made all the difference, and I highly recommend her to anyone in need of top-tier property management.
5/5
GoogleWe bought our first house with Truepenny's Charlton who were all super helpful, provided excellent service and professionalism throughout the process. James, Hayden and Wallace were all very responsive, kept us up to date, and consistently followed up timely on any matters that popped up. Even after completing we were able to reach out to the team who helped us with a jammed door lock in the house. Thanks again to the team!PositiveProfessionalism
5/5
GoogleHayley has been truly brilliant. Always very responsive, accomodating and keeping us in the loop at every stage. She always provided or sourced any answers to questions we had incredibly quickly. Even happy to provide an unexpected viewing as I bumped into her when walking thorough the area! For first time buyers she has been reassuring and made the process more enjoyable than scary! Would look to worth with Hayley and Truepenny's if needed in the future on the back of our experience and would highly recommend. Thank you!!!
5/5
GoogleSarah Gillett - Property Consultant I have to say that Sarah was beyond very professional and pleasant to deal with. Where others have been cold and unhappy in their work, Sarah stood out amongst the many agents I have dealt with. Not only would I commend her to her managers but given the chance I would be looking to retain her myself.... Thank you for your charming and bright persona - your easy going happy disposition made my day much nicer than it was in this crazy covid world. Keep up the good work, you are certainly on the right path. Genuinely impressed, and I have trained hundreds of customer service personnel. Well done. Sincerely impressed, Michael
5/5
TrustpilotMy experience with Trustpennys…
My experience with Trustpennys Greenwich was positive, and I appreciate Anastasiia’s help throughout the process. She was responsive and professional, making communication straightforward. Overall, everything went smoothly.
5/5
GoogleDefinitely the most helpful estate agents I have ever deal with my first point of contact was Hannah Strobel who was super nice and gave very good advice !! Buying a new property can be very stressful. But I have to say Hannah and her team have been super helpful ! Have no problem awarding 5 stars !! And would highly recommend!!
5/5
GoogleHayden and Wallace were a pleasure to work with and very efficient throughout a long and complex transaction. I would highly recommend.
5/5
GoogleMy rental experience with Truepenny's Charlton is going great and I think that needs to be praised. A special thank you for the agent Hannah Strobel, who has been following my rent process from the beginning, very swift to all my queries and extremely kind.
1/5
TrustpilotEncountered one of the rudest salesmen…
Encountered one of the rudest salesmen ever working for this company (Dulwich office). He was extremely unhelpful, arrogant and condescending and that was on initial contact over the phone!!!!! This obnoxious man needs further customer service training as sadly lacking in that area. I would NEVER engage this company!!
5/5
GoogleTruepenny was recommend to me via a friend who used to rent one of their properties out. My experience has overall being very positive. Hayden and the team was very supportive throughout the process from searching a suitable tenant to getting the background checks and deposit as well as adapting to my circumstances. Definitely would happily work with them in the future to rent my flat out.
5/5
GoogleHannah has been the best you can expect from an estate agent when visiting/buying : available but not pushy, flexible, patient, present when needed but not over-present, she naturally finds the right balance. She came back quickly on further questions I had.
5/5
GoogleAmazing experience with Truepenny's. Hannah was so professional and kind and made the whole process so simple, which was especially great for me as I went into the viewing and renting process very nervous. Highly recommend to anyone. Thank you Hannah!
5/5
GoogleHayley was wonderful showing me round the property; helpful but not pushy and did a great job of either answering the questions or going away to get answers and coming back about a vast array of topics directly and indirectly related to the sale. Hayden was great at pushing the negotiation through quickly so that both I and the vendor were able to come to terms on the same day
5/5
GoogleI’ve just sold a house through Truepenny’s and I’ve given them 5 stars. Not only were they very professional, they were friendly and helpful with any of my enquiries, especially Hayden who went over and above what I would expect of an estate agent. On behalf of myself and my family, thank you Truepenny’s.
5/5
TrustpilotTruepennys provided exceptional support…
Truepennys provided exceptional support in my journey to purchase my first home. While I interacted with several estate agents, they stood out as the only one who truly understood my needs and consistently followed up whenever a suitable property became available. Their honesty during challenging moments and excellent communication made the entire process much smoother. I wholeheartedly recommend them for anyone looking to buy or sell a property.
5/5
GoogleRenting in London is awful! But it’s always good when you have estate agents that are helpful. There aren’t many out there, but Truepennys are great. Sarah G helped us look for some place and was so kind when showing us around. Was reassuring and could answer all questions so little ambiguity. Even if she didn’t know, she’d go above and beyond to help.PositiveResponsiveness, Quality, Professionalism
1/5
TrustpilotFull of lies
I viewed a flat for sale through Truepenny’s back in January. The first question I had for the agent showing me around was why the seemingly reasonably priced property was still on the market. I asked if the commercial units in the vicinity had any bearing on that fact it hadn’t sold and if there would be any issue in getting a mortgage on the property? The agent said it was nothing to do with that, just a slow market at the moment and then lied through their teeth, assuring me “there would be absolutely no issue in getting a mortgage”. Fast forward a few months, mortgage repeatedly rejected by the more lenient high street lenders. I email the ‘sales progressor’ to update him, letting him know another mortgage application has been rejected and the following morning I find the flat is back on the market! Not so much of quick check with me that I wanted to pull out of the purchase. The flat is now on the market again, with no warning to anyone that you can’t get a mortgage on it. And I’m £1000 worse off because of Truepenny’s blatant lies.
5/5
GoogleVery happy with the service from Truepenny’s. Hayden Ellis was absolutely pleasure to work with. Honest, straightforward and professional. He was very helpful. Have no problem awarding 5 Star and would highly recommend
5/5
GoogleI have nothing but praise and gratitude for the team at Truepenny’s Charlton. This has been my first time letting a property and couldn’t have asked for a more supportive service. Following a series of unforeseen delays, they have overseen repair work I was not able to do in person (including the sourcing of reputable and high-quality tradespeople) and managed viewings in a timely manner. In my experience, I have found the team to be extremely professional, personable, and responsive throughout. I would highly recommend their services to anyone looking to let in the area. I’d just like to give Hayden and Laura a huge thank you for all their efforts so far and look forward to working with them more over the duration of letting.
5/5
GoogleRecently purchased my house via Truepenny's - they were great and I highly recommend them. Wallace, Hannah and Hayden were all really helpful and kept me informed throughout the process.
3/5
GoogleHayley was great, both with the viewings and getting the paperwork sorted getting through the process quickly. However, when it came to picking up my keys, another member of staff did not make it clear which branch to pick up from, which was very inconvenient, having travelled almost two hours to get them.
5/5
GoogleAll staff were very helpful and accommodating from our initial viewing through to completion. Special thanks to Hayden on the buying/selling side and Wallace on the post offer/pre completion side for all their help. Both were always available and went the extra mile to ensure that the process went as smoothly as possible.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Truepennys Property Consultants's London office has 189 reviews across two platforms: 134 on Google, 55 on Trustpilot (across the whole business).
Truepennys Property Consultants London is rated 4.3 out of 5 across all 189 reviews, and 4.7 out of 5 on Google from 134 reviews.
Truepennys Property Consultants London, 1A The Village, Charlton, London, SE7 8UG.
