Trusted Agent profile · London
★★★★★
497 reviews across 2 platforms
8 Hogarth Place, London, SW5 0QT
tlc Estate Agents's office in London, at 8 Hogarth Place, is rated 4.6 out of 5 across 497 reviews on two platforms, including 472 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.
Tell us what you need and we'll put you in touch. tlc Estate Agents Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
The Trusted Agent 2026 results for tlc Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleThank you very much Toby and Sam for all of your help. I had a very short time frame to get everything in order and Sam went above and beyond to make sure it was easy and pain free for me. Excellent personal service and I would thoroughly recommend TLC to anyone.
Amazing, thank you Jeremy! Great to work with you.
5/5
GoogleTLC sold my flat in Earls Court, despite increasingly difficult market conditions. Particular thanks to Septimus Bristo of the sales team for his tenacity in dealing with many hurdles and setbacks.
It was a pleasure helping you sell your Kensington and Chelsea property. Thank you for your review!
5/5
GoogleVery happy with my agent Michael Cardona Castellanos
Thank you for your kind review. We’re thrilled to hear that you had such a positive experience with Michael at tlc estate agents in Kensington & Chelsea. Ensuring our tenants are happy is always our top priority. If you ever need expert property services in West London, visit www.tlclondon.com. Wishing you all the best in your home!
5/5
GoogleThe best block manager I have ever had. I have been a landlord for many years and have dealt with many estate agents. Last year, after having had a few awful companies manage the block, the director changed to tlc. The service has been excellent. Candy Williams who manages our block is very professional, efficient and importantly effective. She has managed difficult tenants and lessees, overseen the day to day running of the block and recently managed a huge external decorations project. She is very friendly, creative with good ideas and very good at communicating with us, providing regular updates. All the staff at tlc with whom I have had dealings with have been very professional, helpful and friendly. I have since let my flat through tlc and have it managed by them. I believe it is the company ethos that sets tlc apart from every other agent I have dealt with.
Thank you for this incredible review! We strive to be reliable, efficient, and caring, which we are thrilled to see is making a difference. Thank you for choosing us to let your Kensington and Chelsea flat and we hope to keep assisting you throughout your property journey.
5/5
GoogleMalcom was very professional and on time which we appreciated as we have a baby and need to be pretty organised with our time. He understood what we needed right away and showed us two properties that are both suitable. Frankly a breath of fresh air after dealing with other agencies.
Thanks for leaving a great review!
5/5
GoogleTLC took over managing our block last year. They have been wonderful ,, such a difference from our previous managing agents!! Sean is so helpful and any problem is dealt with immediately and we are kept upnto date with the progress on any situation . Very impressed ,would highly recommend TLC .
Thank you for the brilliant feedback, Martine!
5/5
GoogleHollie Taffurelli is amazing and a great support. Responds immediately and gets issues sorted quickly.
Thank you for your fantastic review! We're so pleased to hear that Hollie Taffurelli has been a great support and consistently responsive in addressing any issues promptly. At tlc, we take pride in providing professionalism, quality, and value for our clients, and it's wonderful to know that Hollie has delivered on all fronts. If you need any further assistance, whether it's lettings, sales, or property management in Kensington, Chelsea, or Earl's Court, we’re always here to help!
5/5
GoogleTLC team is excellent, they helped me twice for finding perfect flats. The team is really professional and helpful, they always respond to me nearly immidiatly. Especially Lakeshia from tlc, she’s kind and full of responsibility. If you wanna find a warm home around earls court, I highly recommend TLC!
Thank you for the great feedback!
5/5
GoogleJonathan was very helpful in the quickly identifying properties that met our requirements, he was proactive, efficient and on time for every appointment. I recommend him for rental services.
It is lovely to hear that you were happy with our lettings team's services. Thank you for your review!
5/5
GoogleCandy is an outstanding managing agent. She is responsive, professional, decisive and easily manages complex situations. She is always friendly, kind, helpful and smiling; a joy to interact with.
Hello Corrina. It is always a pleasure to provide an efficient service to the Kensington and Chelsea Blocks that we manage. Thank you for your praise!
5/5
GoogleI had a great experience with TLC, Jacob was a great help showing me some beautiful properties in Kensington and Chelsea and helped me find my dream property!
This is great to hear! Thank you for choosing us to help you find your dream property in Kensington and Chelsea!
5/5
GoogleTLC is the best property management team you can wish for. Hollie Taffurelli is very personable and always ready to solve any upcoming problems I might run into.
Thank you for this amazing compliment! Our property management team is always happy to help with your Kensington and Chelsea property.
3/5
TrustpilotBlock management
Block management: Steven Du absolutely excellent. Will get everything done quickly and super efficient. Unfortunately he’s now moved to another part of the company and the same can’t be said for all of his colleagues. A company which is very much excellent in parts and in others not so much. I won’t name names but our recent experience has been truly awful. As tlc have just seen fit to reply today to a review I posted three and a half years ago an update is probably in order. In my opinion, standards have gone from bad to worse which is extremely disappointing in a company which used to pride itself on personal service and going the extra mile. It seems to be impossible to persuade them to perform even the most basic tasks, such as keeping the common areas clean. And they can be relied on to think of an extra charge - currently £145 an hour for even providing a non exceptional level of service. The good news is that staff turnover is so high that you’ll almost certainly be getting the chance to put your complaints to somebody else in less than a year. Currently we’re on our fourth block manager since the original review was written. Very very poor.
We’re pleased to hear that your experience included a high standard of support and efficiency, and we appreciate you acknowledging that. It’s also disappointing to read that this consistency did not carry across all interactions, as maintaining reliable service is something we take seriously. We value all feedback, particularly where it highlights areas for improvement, and we appreciate you sharing your perspective
5/5
GoogleWe've just had a massive issue with our building's electric system and TLC once again rose to the occasion and managed the situation in the most efficient, professional manner. Special shout out to Sean Stock who worked weekends, long hours, always making himself available to all landlords/tenants. He not only managed the works and ensured the builders were delivering the quality of work expected, but he also had the best people skills making sure everyone in the building felt looked and aware of developments every step of the way. It was a very long month, bravo Sean. Thank you.
1/5
GoogleA nightmare of rip-offs. No service. No care. Dozens of different people will deal with you, so there’s no consistency or joined up understanding. They charge and charge and never supply the owners with the detailed costing. I do not know how those crooks survive. My honest advice is to AVOID tlc at all cost. I was informed that most of the positive feedback are done in-house (at tlc) just to polish their image.
Hello News News, I'm very sorry and disappointed to read your review. Please call me personally on 07736345776 anytime to discuss your experiences with my company. It would be good to talk to you to understand how you have specifically been let down. Your comments are very concerning and I take them very seriously. Very Best Toby Brown 07736345776
2/5
GoogleBlock management service is highly dependent on who your block manager is. The one that manages our block is renowned for her overly aggressive behaviour and very poor service/lack of care, which means that we avoid her at all costs. In fairness, our contact with other staff has been ok, but it doesn’t really make up for the above.
We appreciate your feedback regarding our block management service. We take such concerns seriously and aim to ensure a positive experience for all our clients. However, we regret to inform you that we're unable to ascertain the specific block manager or the source of this complaint as the review is anonymous. Maintaining the quality of our service is paramount, and we are continuously striving to provide exceptional service to all our clients. We encourage anyone who has faced challenges with a specific block manager or experienced service concerns to reach out to us directly. Your feedback helps us address any issues promptly and make necessary improvements to enhance our services. Please feel free to contact us if you wish to discuss this matter in detail or if you have any specific concerns that require attention. Your satisfaction is important to us, and we are dedicated to providing the best service possible.
5/5
GoogleJess is just all helpful and amazing at what she does!! She made sure all my queries were resolved as soon as possible have I work long hours and was really stressed!! I really recommend this estate agent to anyone and recommend you talk to Jess!!
Thanks for taking the time to leave a review!
5/5
GoogleHaving had experience with nearly all the Earls Court Estate Agents in the past decade, my conclusion is if you want service and the peace of mind that you're instructing the right Agency then TLC is the best in Earl's Court SW5, SW10 and surrounding areas. A friendly proactive Team who gave advise when and where I needed it. Whether you're a Landlord, Vendor, Tenant or Buyer, the service is certainly what I'd hoped for and definitely what I needed when renting my properties and selling too. The Team have the rare ability to make a potentially stressful situation an easier ride with help and guidance at every step of the way. Thanks Guys!
5/5
GoogleToby was a huge help in my property search. He’s always quick to respond, very professional and really knows his stuff! Thank you for everything!
We hope you love your new home in Kensington, thank you for your kind review.
5/5
GoogleWe first met the TLC team at a Jazz party they were hosting in one of the garden squares of Earl’s Court. I remember even then feeling impressed by their personal touch and passion for community spirit. The sales team were exceptional; in particular Toby, who we got on with straight away. He was always willing to go above and beyond the usual service and through his hard work got us a quick sale at a good price. In our view, TLC exceeded their promises and reputation and I couldn't recommend them highly enough.
5/5
TrustpilotA truly proactive and professional estate agency - look no further!
I can honestly vouch for Toby and his team at tlc Estate Agents. They are highly professional, knowledgeable and motivated. Even during this recent downturn, Toby showed remarkable determination and creativity to find buyers that were interested in bidding to acquire my property at a price that was still well within the range of my third party valuations. I've been so impressed with my past experience that I would happily recommend them. Thank you!
5/5
GoogleThe customer service at TLC London has been second to none. Working with a number of their staff. The accounting department have been professional & efficient in particularly Mihaela & Sindy. Working with you both so far has been a pleasure...long may it continue!
Thanks, Tony! Great to work with you.
5/5
GoogleHollie has been really supportive and wonderful throughout our tenancy. She’s responsive and goes the extra mile when there have been any issues.
We are very grateful for your review. We are proud of our property management team and it is always a pleasure to be helpful.
5/5
GoogleThanks so much Bouchra for the amazing support and patience that you've shown me in dealing with and managing my move out. You were incredible, and genuinely recommend Bouchra and TLC for anyone wanting to rent or lease a place in west london.
Thank you, Samira!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Yes. In The Trusted Agent 2026 awards: tlc Estate Agents, London won Gold.
Tell us what you need and we'll put you in touch. tlc Estate Agents Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
