Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve had a great experience with Wei at TLC for block management in South Kensington. The communal areas are consistently well-maintained, and any issues are handled quickly and efficiently.
Lidia · 1 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind review. We are delighted to hear that you have had such a positive experience with our block management service.
Wei will be very pleased to read your feedback. Maintaining communal areas to a high standard and resolving issues quickly and efficiently is exactly what we aim to deliver, so it is wonderful to know this has made a difference.
We truly appreciate your support and are always here if you need us.
★★★★★ 5/5
GoogleI rented a flat with TLC, the best agency, Jonathan managed to make that happen, easy to communicate with, so professional and dedicated to his work, can't express more in my words as I needed to move within 1 week and all was sorted, key even was handled on a Saturday.
Appreciate your help, Jonathon, also to the rest of your team.
Thank you 🙏❤️
Alina · 26 March 2025
Agent replied · 26 March 2026
Thank you for your wonderful review! We’re delighted to hear that you had such a seamless experience renting with tlc estate agents in Kensington & Chelsea. Jonathan’s dedication and professionalism truly make a difference, and we’re so pleased he could help you secure your new home within a week, even handing over the keys on a Saturday! If you ever need expert property services in West London, visit www.tlclondon.com. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleOur flat is in a block that has just changed manager and is in dire need of sprucing up. Kamal Patel, the new block manager from TLC, is friendly, understanding and hardworking, and is now doing everything he can, including working beyond normal office hours, to address our concerns and ensure the property is set to rights. We are very grateful for his efforts!
Erica · 26 March 2025
Agent replied · 25 October 2024
Thank you so much for your thoughtful review! We're delighted to hear that Kamal, your new block manager, has been working hard to address your concerns and improve the property. At tlc, we take pride in going the extra mile to ensure our clients are happy, and it's fantastic to hear that Kamal's dedication and hard work, even beyond office hours, is making a positive difference. We’re grateful for your trust, and should you need further assistance, we’re always here to help with your block management or any other property needs in Kensington, Chelsea, or Earl's Court!
★★★★★ 5/5
GoogleProfessional team. We got to interact with both a great employee and the owner of the firm. Both efficient, punctual, and reactive. We were also very impressed by all the community work they do in the area. G&T
William · 26 December 2025
Agent replied · 26 March 2026
Thank you for your kind review. We’re delighted to hear that you had such a positive experience with our team and that you found them efficient, punctual and responsive throughout.
We’re also very pleased that our involvement in the local community stood out to you. Our team truly appreciates your feedback and was very happy to be able to assist. Thank you for choosing tlc Estate Agents.
★★★★★ 5/5
GoogleMany thanks to Emine who sorted water supply issues in our block over New Year bank holiday period 2022. Thames Water have finally resolved all water issues to the blocks and that is thanks to Emine who kept chasing them up. Brillant work.
A · 26 December 2023
Agent replied · 25 December 2024
It is fantastic news that the water issue has been resolved! Thank you for your review.
★★★★★ 1/5
GoogleI have requested that TLC London LTD provides to me receipts to evidence service charges expenditure. TLC London LTD have provided receipt evidencing only a small fraction of the service charge expenditure which they claim that they have incurred and billed me for as a service charge expenditure.
Christie · 2 September 2025
Agent replied · 26 March 2026
At tlc Estate Agents, transparency and accountability are core to the way we manage service charges. We always aim to provide clear evidence of expenditure and we are sorry to hear that you feel this has not met your expectations.
We never want our clients to feel disappointed, and we’d really like the opportunity to put this right. While we have already provided receipts for the relevant period, if anything feels unclear or incomplete, please reach out to us directly at headoffice@tlclondon.com. Our management team will gladly review your account again and share any further documentation available.
We are committed to making sure you feel fully supported and confident in the service we provide, and we hope to resolve this matter properly for you.
★★★★★ 5/5
GoogleTLC were great to work with on my flat sale and went above and beyond to get us through to completion in a difficult market. Thank you Eloise and Toby for all your hard work! Definitely recommended!
Lucinda · 26 March 2024
Agent replied · 26 August 2024
Thank you for your wonderful review! We're delighted to hear that our sales team provided you with exceptional service during your flat sale. At TLC Estate Agents, we're dedicated to exceeding expectations and navigating challenging markets for our clients in Kensington and Chelsea. Your recommendation means the world to us, and we're grateful for the opportunity to assist you. If you need anything else in the future, please don't hesitate to reach out. We're here to help!
★★★★★ 5/5
GoogleTLC is an incredible business for the Earl's Court Area. Without support from local businesses is very difficult to put on quality community events. TLC supports so many community events in Earl's Court. The difference with TLC sponsorship is that the staff really get involved, providing the funds, providing the logistics, making sure that Earl's Court events are stylish, fun and wonderfully welcoming. There is no other business in Kensington like TLC.
El · 26 March 2019
Agent replied · 26 July 2023
Thanks for the amazing feedback!
★★★★★ 5/5
GoogleIf you are looking to rent a great flat around Earl's court, TLC is the agency you must go for.
My experience with the agent Leila was very good and efficient. She put a lot of effort to match all my requests (quite a lot) and always with the smile.
And very important: all the properties I've been visiting with TLC were premium quality. Which was really much appreciated.
Thank you so much.
Tony · 27 July 2018
Agent replied · 26 July 2023
Thank you so much, Tony! A pleasure to work with you.
★★★★★ 5/5
GoogleHad a great experience buying a flat with the help of Zoe Carter, who was always very helpful and knowledgeable and calm through the stressful property purchase process.
Elisabeth · 26 February 2026
Agent replied · 26 March 2026
Thank you so much for your kind review. We are really pleased to hear that your experience felt positive and well supported throughout what can be a stressful process.
Zoe will be delighted to hear your feedback. Her calm, knowledgeable approach and commitment to helping clients feel confident at every stage is something we are very proud of. We wish you every happiness in your new home and thank you again for taking the time to share your experience.
★★★★★ 1/5
GoogleReally poor service from Wei Ng. Had an issue and firstly he had to be chased to respond to the initial email. Hadn’t even been told he was our building manager. He then tried to get a guarantee in writing that we would pay the call-out charge in case the building front door, which he seemed not to know had been broken into, was not the cause of our flats issue. He was sent photos of the front door handle which clearly had the intercom wire cut. That was over 3 weeks ago and he still hasn’t bothered responding. So Wei is a ‘Block Manager Extroadinaire’, according to the website, who doesn’t bother introducing himself to his clients, has to be chased to respond to emails, tries to pass on costs to a client before even investigating the issue in a block of flats 5 minutes walk from his office, seems to be unaware there was a burglary at one of the properties he ‘manages’ and doesn’t respond to client emails about an urgent issue for over 3 weeks even after it has been sorted. This sort of awful and lazy service is unacceptable particularly when considering the high service charge costs.
Jamie · 27 May 2023
★★★★★ 5/5
Googletlc have been great, i recently started renting a flat in kensington and the property management team and Stefania have been very helpful
Meral · 1 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind review. We are delighted to hear that your renting experience in Kensington has been such a positive one.
Stefania will be very pleased to read your feedback. Being helpful and supportive, especially when you are settling into a new home, is exactly what we aim to deliver.
We truly appreciate your support and are always here if you need us.
★★★★★ 5/5
GoogleExceptional customer service from this company . Keisha dealt with everything professionally, clearly and reassuringly.
Would highly recommend. .. ⭐
Mirella · 1 April 2026
Agent replied · 22 April 2026
Thank you so much for your kind review. We are delighted to hear that you had such a positive experience with our property management team.
Keshia will be very pleased to read your feedback. Her professionalism, knowledge and helpful approach are exactly what we aim to deliver, so it is wonderful to know this made a difference.
We truly appreciate your support and are always here if you need us.
★★★★★ 1/5
GoogleA Nightmare Experience with TLC Estate Agents - Beware!
I wish I could give zero stars to TLC Estate Agents for the horrendous experience my girlfriend and I had while renting 35A Ifield Road, SW6 9AX Our ordeal began on August 8th, 2022, when we moved in three days late due to their terrible communication and the incompetence of their agent.
Their use of the "Goodlord" system led to delays and misunderstandings regarding our guarantor, who was short by £2,000. The agent failed to inform us that we could resolve the issue by paying an additional £600 to the deposit. Instead, we were forced to stay in an expensive Airbnb for two nights and endure unnecessary stress.
Upon moving in, we discovered a broken bed that caused us severe back pain. Although the landlord agreed to reimburse us for a new bed, we had to sleep on the floor for an entire month. The property's insulation was abysmal - we were constantly freezing and had to rely on electric heaters, which drove our utility bills sky-high. Unfortunately, there isn't a picture to show or to demonstrate our cold it was, but just know it was unbearable at times.
During our tenancy, we also experienced a broken shower door, a burglary attempt, and a pest intrusion - none of which TLC addressed in a timely manner. The icing on the cake was the fridge skirting melting because the oven was placed right next to it.
When it was time to move out in February 2023, getting our deposit back felt like pulling teeth. Lucy Carmichael, the property manager, tried to deduct a ridiculous amount from our deposit for minor issues. After taking the matter to the DPS, they still took over £500 from our £2,500+ deposit. Whenever I tried to call her at the office, she was always 'away' from her desk. Of course she was!
I cannot stress enough how appalled we were with the service we received from TLC Estate Agents. In my experience of renting over seven properties, I have never encountered such chaos, unprofessionalism, and outright negligence. Avoid them at all costs!
Dean · 26 March 2024
Agent replied · 31 May 2023
Dear Dean,
Thank you for taking time to leave a review about your experience with tlc. We appreciate your feedback and would like to apologise for any inconvenience you may have experienced before or during your stay at the property.
We appreciate that your tenancy start was not as smooth as it could have been, and we understand your frustration with the situation. We do acknowledge that there were issues with your references and that Goodlord could have been more proactive, however the criteria to pass references were communicated from the start and when your guarantor did not show sufficient funds, we offered you a solution to solve the issue. Whilst we understand this process may have been an inconvenience for you, and we apologise for the delay, we tried to help you as much as we could to be able to start the tenancy. Our Lettings Manager personally assisted you with your move to make the situation better.
We understand that there were maintenance issues with the flat that needed attention and we are sorry that we were not able to resolve them as quickly as we would have liked to. Please know that we are unable to act without permission from the landlord and unfortunately, there were delays in receiving the go-ahead for the some of the repairs. We appreciate this was frustrating for you at the time, however we did do our utmost to expedite these works. We would like to assure you that we take all maintenance issues seriously and strive to resolve them as quickly as possible.
With regards to the deposit return, due to you and the landlord not being able to reach a compromise, this was handled by independent arbitrators who are approved under the Governments Tenancy Deposit Protection Legislation. They base their decision on evidence provided by both Landlord and Tenant. We therefore cannot comment on their findings or the amount that they awarded to both parties.
We appreciate your feedback, and we will take it into consideration as we strive to improve our processes and services. Please do not hesitate to reach out to us if you have any further concerns or questions.
★★★★★ 1/5
GoogleBooked to view a number of properties to buy a week in advance for a Saturday.
Confirmed that all was good the day before.
Upon arriving at their office was greeted by a boarded up shop front, with a notice that they had moved.
Assumed this was an honest mistake and called their office to learn that they had cancelled all the viewings. Notice had been given in the form of a random WhatsApp message at 3am which I didn’t see since it was from a an unknown number.
The excuse was that the tenants had pulled out the day before. But two of properties were vacant possession.
A Saturday morning wasted, £10 spent on parking wasted, but at least I’ve learned to avoid them for the future.
Even for estate agents the lack of professionalism was shocking.
Michael · 26 March 2024
Agent replied · 29 August 2023
Dear Michael,
I am terribly sorry to hear about your disappointment in our service. We would love the opportunity to have another chance of changing your opinion about us by taking you out to see some other properties soon, if you are still on the hunt. Sadly, sometimes a viewing can be cancelled last minute by a tenant, and whilst you would of course move into this flat with vacant possession, it is clear these properties did currently have tenants in who we must be mindful of and respect. We would love to offer you a tlc VIP card, which gives you access to many local discounts in the Earl's Court area and would welcome you as our guest to any of our Open Air Cinema events in September we are organising, as a further apology.
Very Best
Toby Brown
★★★★★ 5/5
GoogleThe team is absolutely fantastic. They go above and beyond to help you. They organise events in the community, and they're quick to answer any problem, question, or concern.
I was a tenant through TLC for 6 years. Lakeshia has always been extremely kind and reliable throughout, and even after my tenancy was over and after leaving the country. She still took the time to help if and when needed.
I'm running back to TLC when I get back to London to settle.
Adriana · 26 March 2024
Agent replied · 29 August 2023
Thank you Adriana for your kind review. We are so pleased your have had a great experience with us and hope to see you at our upcoming cinema nights very soon: https://www.tlclondon.com/local-living/events/
★★★★★ 5/5
GoogleTLC provided a fantastic service from the first viewing to the final steps of our home purchasing process. A fantastic and extremely engaging team that ensured that we were informed of every step of the process. Septimus, in particular, was attentive and reliable, keeping an open communication throughout and ensuring that the best service was delivered. We had heard horror stories of the home buying process but our experience was the furthest from that, and we can strongly attest that it was mostly because of the outstanding work from Septimus and the TLC team. Definitely recommend this estate agency for anyone looking for a stress free home purchasing process.
Luísa · 26 March 2024
Agent replied · 26 August 2024
Thank you for sharing your experience with us! We're delighted to hear that you had a fantastic journey with TLC Estate Agents. Providing excellent service from the first viewing to the final steps of the home purchasing process is what we strive for. Septimus and our team are committed to ensuring clear communication and reliability throughout, making sure you feel informed and supported every step of the way. It's wonderful to hear that our efforts made your experience stress-free and enjoyable. If you or anyone you know is looking for a smooth home purchasing process in Kensington and Chelsea, we'd be honored to assist them as well. Thank you for recommending us!
★★★★★ 4/5
TrustpilotLeah Lewis is our building manager
Leah Lewis is our building manager, and we find that she is always attentive and responsible, trying all her best to address the issues which arise from time to time. For the landlord residing overseas, it is important for us to have someone we can rely on.
Sandy · 20 February 2023
Agent replied · 11 October 2026
We’re pleased to hear that the support you received provided reassurance and consistent oversight, particularly with the property being managed from overseas. Ensuring matters are handled attentively and responsibly, with clear communication throughout, is an important part of how we approach building management.
Thank you for sharing your experience.
★★★★★ 5/5
GoogleLakeshia is so lovely and helpful! I've rented from them in the past and as a home owner, if we ever do decide to move from Earls Court they will be my first call. TLC also manages our building and I must say no matter how big or small the issue is, they will find a solution quickly and deal with it. TLC is the best!!!
Inge · 26 March 2019
Agent replied · 26 July 2023
Thank you, Inge!
★★★★★ 5/5
GoogleI'm a pest control technician who has just finished servicing 11 Philbeach Gardens SW5. Your employee called Emine had made things very easy for me to my job. Everything was organised very well and very professionally by her which made my job so much easier.
Wayne · 26 March 2023
Agent replied · 26 July 2023
Working together with great contractors is very important to us, thank you for all of your support too and we look forward to continuing to work with you in Kensington.
★★★★★ 5/5
GoogleWorking with Eloise and her team at tlc has been an absolute joy. The communication is second to none and I really enjoyed the teams enthusiasm. You don't need to look any further than tlc in Kensington and Chelsea if you are looking to sell!
Laura · 26 March 2023
Agent replied · 31 May 2023
It is wonderful to see that the sales team is able to help you through your property-selling journey in Kensington and Chelsea!
★★★★★ 5/5
GoogleI was delighted to have recently chosen TLC as our new block management company, as the service and attention to detail has been excellent. Candy Williams has been excellent and looks after our building in South Kensington brilliantly. Keep up the good work.
John · 26 March 2023
Agent replied · 31 May 2023
We are just as delighted as you to be your new block management company, we look forward to many more years supporting you and your building in Kensington.
★★★★★ 5/5
GoogleMany thanks to Emine who sorted water supply issues in our block over New Year bank holiday period 2022. Thames Water have finally resolved all water issues to the blocks and that is thanks to Emine who kept chasing them up. Brillant work.
Sunita · 26 February 2023
Agent replied · 26 July 2023
It is fantastic news that the water issue has been resolved! Thank you for your review.
★★★★★ 1/5
Trustpilotthe WORST
It’s hard to imagine a company performing worse than this. I’m surprised they’re still operating?
Nido · 21 March 2026
Agent replied · 11 October 2026
Thank you for your feedback. We are very sorry to read that you feel this way and take comments like this seriously.
We have not been able to locate you on our system, so we would really appreciate the opportunity to understand more about your experience. Please do contact us directly on 0207 370 4000 or at headoffice@tlclondon.com
so a member of our team can look into this for you.
We would welcome the chance to discuss this further and address any concerns.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
