Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI had a great experience with tlc. They were very helpful throughout the entire flat-hunting process. Thanks to their efforts, I found a lovely flat that suits my needs perfectly. I’d definitely recommend them to anyone looking for a place to rent.
Jiaqi · 4 July 2025
Agent replied · 2 September 2025
Thank you so much for your lovely review! We’re delighted to hear that you had such a positive experience with tlc and that we were able to help you find the perfect flat. It means a lot to us that you’d recommend our service, we really appreciate it. Wishing you all the best in your new home!
★★★★★ 5/5
GoogleVery professional and respectful to their tenants. Michael helped me find the property, he is extremely gentle, careful, and helpful. He makes me feel like an important client, like a billionaire, but actually I’m just a student 🤣. The other colleagues I’ve been in touch with are nice as well. They do sometimes respond a bit slowly, but I think they’re just busy, not ignoring you. Things will eventually fall into place.
Tang · 14 July 2025
★★★★★ 5/5
Googlei've had a really good experience with tlc, stef is very good
Lxevlly · 1 April 2026
Agent replied · 22 April 2026
Thank you for your kind review. We are delighted to hear that you have had such a positive experience.
Stef will be very pleased to read your feedback. We truly appreciate your support and are always here if you need us.
★★★★★ 5/5
GoogleBest agency in London by far! Michael and Sara were my letting agents, they not only helped me find an amazing property but were also super helpful throughout my entire stay. Hollie was my property manager and she was absolutely amazing too! She always helped me with all the issues I reported, was very prompt in her response and even came personally to the property several times to conduct checks to help me sort out some of the minor issues I was facing. Overall a 5 star experience, staff are very professional and friendly.
Nico · 26 March 2022
★★★★★ 5/5
GoogleOur block of 5 flats in Coleherne Road SW10 appointed TLC as managing agents in the summer, and it was the best decision we ever made. Previously, the owners did not have a managing agent and used to act as a committee to set and collect service charges, arrange major works, deal with leaks and urgent repairs. This was time-consuming, often frustrating and often a nightmare trying to get agreement to get urgent things done, and finding someone good to do them. We decided to appoint managing agents in summer 2021, and obtained quotes/details from three agents, including TLC, who came recommended by two owners who’d heard good things about them. TLC were chosen because they were streets ahead of the other contenders, we liked that they were local, could handle everything we needed doing, and came with a great reputation. Looking back over the last 6 months, this was the best decision the house ever made. From ensuring the house is now compliant with safety and other regulations, to arranging regular cleaning and maintenance, collecting services charges and more, it’s taken a big burden from those owners (like me…) who had to bear the brunt of getting things done. I especially like the mix of instant response when something urgent crops up, to proactive, preventative maintenance such as gutter cleaning etc.
Our contact Adam has been superb, always available to handle questions, to pop around to look at something (can’t stress how great it is to have two TLC offices within a ten minute walk), and also proactive suggestions on making things easier/better for the house, from a new outside light, to cleaning of common parts etc. Last week some tiles came off the front steps (but of a trip risk), and they were fixed in less than 24 hours after a quick email. He’s a big credit to TLC, as, to be honest, are several others we’ve come across from there. I remember when presenting their proposal TLC said no one had ever switched from them to another agent -and I’d like to endorse that claim, as it’s pretty clear as a new customer to see why that is.
Jeremy · 26 March 2022
★★★★★ 5/5
GoogleAfter a few months looking for the right flat to rent, I had the pleasure of meeting Sara Amaral, who was so very kind, attentive, responsive and reliable. She really helped us manage the process from viewing to offer and was so helpful in answering our questions. Since we moved in just over a week ago, Hollie Taffurelli is our new Property Manager. She has been super attentive, friendly, very responsive and efficient in getting everything sorted for us. We look forward to working with Hollie more.
Emma · 26 March 2022
★★★★★ 5/5
GoogleI had an amazing time using TLC to find my home. I was in a particular situation of having had to find a flat in 1 week, and was about to end up on my friend’s couch, but TLC saved me from that situation. I have to give a particular shoutout to Sara! In that one week, I probably emailed and called too many times to count (if I were them I would have stopped replying) due to being stressed of not finding a home, but they were responsive every time. They were not only able to find me ana amazing flat, but actually got everything done and ready in one week.
Nice and amazing real estate agents. Definitely breaks the stereotype of real estate agents not being nice people, especially Sara. I repeat, Sara.
Thank TLC.
David · 26 March 2022
★★★★★ 5/5
GoogleAfter being evicted from my previous flat against my own volition due to facilities damage, Leila and Lakeshia were extremely understanding of my situation and my search for a new place. They were quick and friendly in their approach, and I consequently signed for a new flat in a matter of days. Thanks for all of your help! :)
Eimi · 27 July 2019
Agent replied · 26 July 2023
Glad we could be of help! Thanks for taking the time to leave a review :-)
★★★★★ 5/5
GoogleTLC were a huge help in selling my flat. A great, knowledgeable and friendly team - thanks so much to Septimus, Eloise & Toby!
Dom · 26 March 2024
Agent replied · 27 November 2023
Thank you so much for your kind words and for choosing tlc in Kensington and Chelsea to assist with the sale of your flat. We're thrilled to have been a huge help in your property journey.
Septimus, Eloise, and Toby are indeed a great, knowledgeable, and friendly team. Your appreciation is greatly valued, and we're here to assist you with any future real estate needs you may have. Thanks for your trust and support; we're here for you!
★★★★★ 5/5
GoogleSince TLC took over managing our block of flats in W8, there has been a significant improvement in the services. Candy is extremely responsive and has so many creative ideas. It’s a pleasure working with her and TLC
Mich · 26 March 2023
Agent replied · 31 May 2023
It is a real pleasure to be helpful. Thank you for your review. We are happy to see that our team has had such a positive impact on your South Kensington and Chelsea block.
★★★★★ 5/5
GoogleVery good agents, Toby and Zoe are super helpful and keen to help
Francesco · 12 March 2026
Agent replied · 26 March 2026
Thank you for your kind review. We are so pleased to hear that you had a positive experience.
Toby and Zoe will be delighted to know their help and support made a difference. We truly appreciate your feedback and are always here if you need us in the future.
★★★★★ 5/5
GoogleGreat experience all round. Didn’t have the pleasure to meet the whole team, but I must say Jacob was fantastic throughout the whole process, he went above and beyond for any of our requests. Would highly recommend!
Ollie · 26 March 2023
Agent replied · 31 May 2023
We are thrilled to be your local estate agents helping you on your property journey and wish you all the best with your new property in Kensington and Chelsea
★★★★★ 1/5
TrustpilotPoor service
Really poor, unprofessional, careless service.
Was very poor service while I was tenant at property TCL managed and even after years late they still disturb me with there emails as they not able to manage clients mail list. Despite I asked them do not contact me regarding the property I have moved out long time ago.
ELENA · 8 November 2024
Agent replied · 11 October 2026
We’re sorry to hear that this was your experience, and we appreciate you highlighting the issue regarding continued email contact after your tenancy ended. We understand how frustrating this can be. For clarity, all of our email communications include an unsubscribe option in line with legal requirements, and we would of course want to ensure your details are removed where requested.
★★★★★ 5/5
GoogleCandy is a pleasure to work with. We are a large building with many diverse needs from a management perspective. Candy stays on top of everything and proactively addresses matters that arise without prompting. Much appreciated.
Mairead · 26 February 2023
Agent replied · 26 July 2023
Dear Mairead, thank you for your review. We are glad to see that you are happy with our block management team.
★★★★★ 1/5
GoogleLess than 1 * for all services. Very disappointed.
Yaznaz · 25 March 2026
Agent replied · 26 March 2026
Thank you for your feedback. We are very sorry to read that you feel this way and take comments like this seriously.
We have not been able to locate you on our system, so we would really appreciate the opportunity to understand more about your experience. Please do contact us directly on 0207 370 4000 or at headoffice@tlclondon.com
so a member of our team can look into this for you.
We would welcome the chance to discuss this further and address any concerns.
★★★★★ 5/5
GoogleI found them extremely professional. The young lady who attended , Emine was brilliant and a pleasure to deal with.. she went above and beyond. I would highly recommend her and the company to anyone
Patrick · 26 March 2023
Agent replied · 26 July 2023
Thank you for your kind words, it is our honour to manage your Kensington and Chelsea home.
★★★★★ 5/5
GoogleI use TLC for the management of my accommodation block. Our contact is Candy who goes above and beyond to assist with any issues. She deals with them quickly and always has a resolution to offer in a timely manner.
Paul · 25 March 2026
★★★★★ 5/5
GoogleTender Loving Care is very appropriate as a mission statement. They really run their business up to it! We rented a flat in Earls Court with TLC for four years and it has been a wonderful experience. They were very kind and empathic, responsive and always quick in solving any kind of issue. We really appreciate the professional service provided by Samantha, Lakeshia, Simon, Richard, and Catrin. Quite rare to find this level of quality. We strongly recommend TLC services.
Carlo · 26 March 2021
★★★★★ 5/5
GoogleIt really was a pleasure dealing with TLC for my recent property purchase; the level of personal attention I received was second to none. Eloise was fantastic at ensuring the process was smooth through the bumpy rollercoaster that was the Covid market shutdown. And Toby C was always willing to be on hand in person, going above and beyond what we were expecting. In short, TLC and particularly Eloise and Toby excelled here and I would use them again in a heartbeart.
Oliver · 26 March 2021
★★★★★ 5/5
GoogleExcellent service finding us our new home.
Cherry · 25 March 2026
Agent replied · 26 March 2026
Thank you for your kind review. We are delighted to hear that you had a positive experience finding your new home with us.
It was a pleasure supporting you through the process and we wish you every happiness in your new home. If you need anything in the future, we are always here to help.
★★★★★ 5/5
GoogleBest in the business! 🔑 🏡 …
Candy · 25 March 2026
Agent replied · 26 March 2026
Thank you so much for your kind words. We really appreciate your support.
It means a lot to the team and we are always here if you need us in the future.
★★★★★ 1/5
GoogleAvoid avoid avoid. Completely unprofessional. I honestly don't know how they got any good reviews, possibly paying £1 for each review to a company or asking friends to write for them? I believe they should be offered less than 1 *
Please look through the reviews below, countless negative reviews confirming exactly what I have written, then magically a long list of positive reviews. fairly suspicious!
The tenants/owners in our building have been so frustrated with their services and extortionate charges.
If you need to speak to any specific person, their staff seem to permanently be on leave.
I waited over 2 weeks to speak to the manager in charge of the property, when she returned I was then informed she no longer manages the building and that I would need to speak to her colleague, who conveniently when I called had a recording saying he was annual leave. I then filed a complaint via email with the manager in charge of complaints and received an automated response that he was on leave.
Please avoid this horrible company.
Back · 1 April 2023
Agent replied · 31 May 2023
Dear BacktoBack,
Thank you for taking the time to share your feedback with us. We take all reviews seriously, even when they are negative. We are sorry to hear that you feel your experience with our company was unsatisfactory, and we apologise for any inconvenience that we may have caused.
We can assure you that we do not pay for reviews or ask friends to write for us. All of our reviews are genuine and written by our clients. We understand that some of our clients may on occasion feel that they have had a negative experience, and we always strive to improve our services where we reasonably can.
Regarding the issues you raised, we apologise for any inconvenience caused by our staff being on leave. We understand the importance of timely communication and we always strive to ensure that we respond to clients at the earliest opportunity.
We would appreciate the opportunity to discuss your concerns further and try to find a resolution. Given all of our properties are within walking distance of Kensington and Chelsea, if you are local, we would love the opportunity to discuss this in person.
Please feel free to reach out to us directly so that we can address any issues you may have.
Sincerely, Toby Brown (Director)
★★★★★ 5/5
GoogleWe have had a few managing agents for our building and had severely suffered because of neglect and poor management. We switched to TLC a few years ago and the transformation of the building has been substantial and visible to all. During the last year, when major works were undertaken to correct a lot of the issues, we had the good luck of having Candy Williams, as our main person responsible for the building on behalf of TLC and she has done a fantastic job. She is diligent, enthusiastic and on top of her brief, which frankly is a huge benefit for us
Janos · 26 March 2023
Agent replied · 31 May 2023
This is fantastic to hear, thank you for sharing. We are glad that you are satisfied with the way your Kensington and Chelsea building is being managed.
★★★★★ 5/5
GoogleElodie was professional and very helpful with my property search in Kensington. She is approachable and I feel she really took time to get to know me and my requirements. Thank you!
Jessica · 26 March 2023
Agent replied · 26 July 2023
We are so pleased that we were able to provide a personal and professional service for you on your search for the perfect property in Kensington and Chelsea.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
