tlc Estate Agents Kensington reviews in London

★★★★★ 5/5

Google

Best experience with Jacob Seabrook from TLC earls court on the purchase of my first flat!! Jacob handled everything from viewings to impromptu calls and all my first time buyer questions. Extremely happy with my purchase and the exceptional service I received from Jacob and would definitely use TLC again.

Maddie · 15 April 2026

★★★★★ 1/5

Google

I'm writing this review on behalf of my girlfriend, who lived in a property managed by TLC Estate Agents in Earl's Court. Her experience was nothing short of terrible. Whenever there were problems in the house, which was often, the agency was completely unresponsive. They ignored calls, didn’t reply to emails, and she had to physically go to their office just to get anything done. The property was filthy when she moved in, yet they demanded she got professional cleaning when she moved out which cost her over £600. TLC showed a complete lack of care for their tenants. If you’re considering renting through them, do yourself a favour and look elsewhere because TLC are strange.

Aj · 23 May 2025

★★★★★ 5/5

Google

Cannot fault TLC Efficient from the beginning without being too pushy like some estate agents. Would recommend them if buying or selling a property

NottyKnitters · 13 September 2026

★★★★★ 5/5

Google

I rented a flat with TLC and they were amazing! Lakeshia is very helpful, professional and patient. Michael is the best agent to help you with the flat search. I strongly recommend them!

Sylwia · 26 March 2025

★★★★★ 2/5

Google

Extremely disappointing experience with tlc! We reported an issue with our hot water at the end of January, as it smells bad and looks like foul water, raising serious concerns about its safety. We were asked to report it via the Fixlo app, which we did immediately. Now, more than three months later, absolutely nothing has been done. Despite following up twice with Lakeshia via messages and requesting a call back, we have been completely ignored. The lack of communication and action is unacceptable, especially when it comes to something as essential as safe water. Giving 2 stars because of Eren, who was our first point of contact and did a great job. Also, Hollie, our property manager for several years, as well as Wojciech, our previous building manager, were always professional and incredibly helpful.

Ines · 2 April 2025

★★★★★ 1/5

Google

Hollie from the letting team is not only extremely incompetent and unprofessional but argumentative and sarcastic when questioned about anything. I have been chasing her for 3 months via phone calls, messages, emails over an urgent situation in the flat involving safety but not a single response. Unfortunately this is not an isolated incident but one I’ve come to expect from her and was warned about by other tenant. She’s meant to be the property manager but she doesn’t respond to emails for several weeks, and needs to be chased multiple times, her phone is always off or she doesn’t pick up nor does she bother returning missed calls. She’s always ‘away from her desk’ when I call the office and never responds to messages left for her. When questioned why it takes 3 months and 4 different modes of communication to get her to respond, she replies in extremely argumentative and sarcastic comments. Shocking how unprofessional she is !

Masoumeh · 26 March 2025

★★★★★ 1/5

Google

After several months my experience and opinion on TLC Letting Office has changed. There is no interest to do best job possible. Avoid!

Marta · 4 July 2025

★★★★★ 1/5

Trustpilot

Avoid tlc at All Costs Unprofessional & Untrustworthy

If you’re considering using tlc Estate Agents or TLC REAL ESTATE SERVICES LIMITED, think again! Our experience with them was nothing short of a nightmare. They were completely unresponsive, providing little to no clarity on our account while continuously issuing excessive charges, especially for emergency call-outs. Their approach was aggressive and highly unprofessional, making it impossible to work with them. The most shocking part? A substantial amount of money mysteriously vanished from our sinking fund under their management. Thankfully, we were able to remove them from our building before any further damage was done. If you value transparency, professionalism, and ethical management, steer clear of this company!

Cooldaycoolnight · 14 March 2025

★★★★★ 5/5

Google

TLC have been fantastic and Michael Castellanos especially has made my move in process so easy and stress-free! Even whilst move in process was done virtually, he was helped so much as communication was excellent and as much as I spammed him with messages, he was always very quick to respond and paid lots of attention to detail. Thanks Michael, I really appreciated everything !! :)

Parveen · 26 March 2023

★★★★★ 5/5

Google

Thank you so much to Nicole and her lettings team who have been incredibly caring and helpful throughout the process of finding me a new tenant and looking after my flat in Lexham Gardens, SW7. I will be very happy to use them again in the future and can highly recommend tlc to any landlord who is looking for an agent who goes the extra miles.

Jennifer · 26 March 2023

★★★★★ 1/5

Trustpilot

Extremely Disappointed, Less Than 0.001 Star incredibly frustrating…

I’ve had an incredibly frustrating experience with this block management company, and unfortunately, I cannot recommend them. Persistent delays, a lack of transparency, and a continuous cycle of excuses with no concrete actions define my interactions with them. Major Issues Encountered • Communication Failure: They consistently fail to attend meetings, ignore emails and phone calls, and leave critical questions unanswered. • Pointless Emails: For the past 4 months, they’ve sent meaningless emails, dragging out time instead of addressing real issues. • Avoidance of Emergencies: They actively avoid addressing emergencies, often coming up with excuses to delay and avoid action. • Transparency: Zero transparency. They hide behind freeholders and avoid providing any clear, honest communication about processes or decisions. Attempts to Resolve Issues Despite trying every avenue to resolve these problems, even reaching out to their Block Operations Manager, Elias Odunlami, the company has deliberately refused to address these concerns. When I requested a meeting to understand the process for obtaining a license to alter, I learned nothing useful. Instead, I witnessed staff gossiping about freeholders in an unprofessional manner. This behaviour raises serious doubts about their accountability and professionalism. License to Alter, A Painful Process For the past 4 months, they have deliberately and unreasonably held up our license to alter, likely because they discovered we were involved in removing them as company secretary and are now exploring alternative management companies to replace them. Beware: If you need a license to alter, they will instruct the most expensive attorneys in the UK to overcharge for basic approvals. They hide behind freeholders, instructing solicitors to inflate prices and deny transparency when challenged. The Bigger Picture While challenges can arise in property management, the lack of responsiveness and transparency makes it nearly impossible to resolve issues effectively. I’ve connected with several other frustrated clients who feel similarly neglected, and many have agreed to escalate these matters to court. Call to Action If you’re considering this company, I strongly advise you to carefully evaluate their track record of delays, unprofessional behaviour, and lack of accountability. If anyone else is facing similar challenges, feel free to reach out, I’m actively exploring the possibility of legal action to address these ongoing concerns. Together, we can bring attention to these systemic failures.

Tatyana · 24 January 2025

★★★★★ 5/5

Google

I had an excellent experience working with Stef at Kensington & Chelsea. She made the entire process smooth, with consistently fast response times and clear, reliable communication throughout. An overall incredible, warm team to work with for first-time buyers!

Sahar · 23 March 2026

★★★★★ 1/5

Google

The worst I have EVER experienced. I would give them -5 if I can!

Mais · 13 September 2026

★★★★★ 5/5

Google

I had an exceptional experience with TLC. A special thanks to Michael for his welcoming energy and professionalism. He goes above and beyond and is always incredibly helpful.

Jaimie · 3 March 2025

★★★★★ 5/5

Google

The team at TLC are fantastic and the best so far. They have been our letting agent for the past 5 years and have always found us lovely tenants for our property in Coleherne Court, SW5. Michael Cardona Castellanos is an expert in his field and very friendly throughout the whole process. We recommend TLC to anyone looking to let their property.

Jamina · 26 March 2023

★★★★★ 5/5

Google

Great experience in working with TLC Estate Agents as our property management agency. They are fast and efficient. Excellent service. I would like to specifically call out the great work by Steven Du, who recently "rescued" us after we had an issue with our WC plumbing. After having tried several different plumbers recommended by friends, Steven helped us to connect to the right contacts who not only cleared the blockage in record time but also at an unbeatable price. I wish we had talked to Steven earlier to resolve the situation as it was our only WC and it was blocked for several days. So if ever you have an issue in your flat - Steven is the ultimate agent to help. Steven is truly a life-saver!!

Joerg · 26 March 2020

★★★★★ 5/5

Google

I had a great experience with tlc Estate Agents in Earl’s Court. The team was proactive, helpful and great to communicate with. They take great care in dealing with clients. Would use them again :).

Adriana · 25 March 2026

★★★★★ 5/5

Google

It was my first time renting a flat and my TLC agent, Michael Cardona Castellanos was brilliant in finding a place for me with all my requirements in mind. He was extremely responsive and helpful throughout the process and always easy to contact and ready to answer all my questions. Thanks so much for all your help Michael, deeply appreciate it!

Arunima · 26 March 2023

★★★★★ 5/5

Trustpilot

TLC sold my brothers flat in Chelsea

TLC sold my brothers flat in Chelsea. Everyone we had contact with were hard working and professional. We were kept informed regularly, and the team were passionate about their jobs. We could not have chosen a better estate agents, and we are extremely grateful for their service as well as support which went beyond that which we expected. Toby & the team were enthusiastic throughout and we thank you all so much. Candice & Ann Wrightson

Consumer · 19 January 2025

★★★★★ 5/5

Google

I have been the Service Contracts Manager at Jaggar Group Limited for almost 8 years and work very closely with the Property Management Companies. We cover all the usual on site services as well as communal cleaning, window cleaning, grounds maintenance, general maintenance and major works. Jess Wong is one of the best Property Manages that I have had worked for. It is really great to work for her as Jess Wong is a great communicator, she is a proactive and a decision maker, who understands resident's needs and who really does appreciate a contractor's professionalism.

Giedre · 27 July 2019

★★★★★ 5/5

Google

From working within the Service Charge industry for many years, it is not often I come across individuals who are more than Block Property Managers. I have known and worked with Jess Wong for many years, and can do nothing but compliment her determination in ensuring she delivers the best service to her Clients. Jess is more than just a Block Property Manager as she has the ability to interpret the finances, and understand what a Client or block needs to achieve. Jess is a huge asset to TLC, and I'm sure she will bring nothing but greatness to the business.

Shauna · 27 July 2019

★★★★★ 5/5

Google

My Estate agent Leila has been everything you could ask for and more. I contacted her regarding a property that I was certain I wanted. She showed me the property and I was very pleased with it. I went home to decide if we were going to take it or not but saw another property on their website in the meantime that caught my eye. I asked to view it and got a viewing the next day. I went to view it and fell in love with it. I put in an offer and it got accepted straight away. Leila has been really easy and fast to deal with and no matter how busy or stressed she has been, she has never shown it and does it all with a smile. She is quick to respond and never disregards any questions I have. It’s been an absolute pleasure to work with her and TLC and hope to deal with them in the future.

Alexander · 26 March 2019

★★★★★ 5/5

Google

Thank you so much to Toby and the TLC team for a lovely Saturday afternoon celebrating the Royal Wedding. So many people had such a happy time and you added the sparkle, literally, which together with the tea and cakes and sandwiches provided by so many neighbours, brought people together with the sole purpose of enjoying themselves and the Garden and the wonderful Pastiche Band musicians too. What a wonderful team, smiling, welcoming, generous and stylish, and then what fabulous clearer-uppers too. Thank you to all of them too. Many, many thanks from all of us in Earls Court Square who really appreciate all that you do personally to support and add to the wonderful village spirit and community spirit that so many benefit from.

Katrina · 27 July 2018

★★★★★ 5/5

Google

TLC assisted me with the purchase of a penthouse in Kensington and proved to be hugely knowledgeable and experienced in all aspects of property acquisitions. I highly recommend them as true professionals.

David · 25 March 2026