Trusted Agent profile · London

tlc Estate Agents Kensington reviews in London

★★★★★ Excellent

497 reviews across 2 platforms

8 Hogarth Place, London, SW5 0QT

tlc Estate Agents's office in London, at 8 Hogarth Place, is rated 4.6 out of 5 across 497 reviews on two platforms, including 472 Google reviews rated 4.7. It won Gold in The Trusted Agent 2026 awards.

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4.7 / 5

472

Reviews on Google

This office

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25

Reviews on Trustpilot

This office

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Awards

The Trusted Agent 2026 results for tlc Estate Agents, ranked against 18,569 UK estate agent offices. Each award is assessed separately from the review sites.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

I want to give a special thank you to tlc Estate Agents, they are always showing there support for our community through action. Thank you to Destiny and her team for bringing some local life back to Earls Court

Arwen · 13 September 2026

Agent replied · 13 October 2026

Thank you so much for your lovely review. Supporting the community we have been part of for so many years is incredibly important to us, so your words mean a great deal. Destiny and the team will be delighted to read your feedback. We are very proud to play our part in bringing people together and celebrating everything that makes Earl’s Court such a special place. Thank you again for your support.

5/5

Google

Had a great experience with the tlc team in general, especially Michael Cardona Castellanos. He was very friendly and helpful in our search for a property, and his high level of attentiveness and client service continued throughout. Huge thank you to Michael and the team for looking after us and always being available to answer any queries. Firmly recommend.

Peter · 15 April 2026

Agent replied · 22 April 2026

Thank you, Peter, for taking the time to share your experience. We are pleased to hear that your search was supported so positively, and that Michael provided the level of attentiveness and client care we aim to deliver at every stage. Property searches can often involve many moving parts, so clear communication and consistent support are essential. It is encouraging to know this came through in your experience with both Michael and the wider team. We appreciate your recommendation and your trust in us. Should you need any further guidance in the future, we would be very happy to assist.

5/5

Google

We have a great ongoing relationship with this TLC branch. Anne M. is a star-consistently responsive, kind and organised, which makes our collaboration run so smoothly. You can really tell they care about their properties and their service. It’s rare to find a team that is this professional while also being genuinely lovely to work with. Highly recommended. Always a treat working with Anne and the team in Kensington!

Sandra · 20 January 2026

Agent replied · 27 January 2026

Thank you so much for such a thoughtful and generous review. We're so pleased to hear that your experience with our Kensington team and especially with Anne has been such a positive one. Anne is an absolute star, and we're lucky to have her! It's great to know that her responsiveness, care and organisation have made your collaboration with us run smoothly. We take real pride in both our properties and the service we provide, so your kind words mean a great deal. Always a pleasure working with you too, here's to many more successful moments ahead!

5/5

Google

My partner and I were looking for a suitable rental in the area (South Kensington). We worked with Michael and he was the absolute best. We didn’t end up securing a space with him but he was so helpful during the entire stressful ordeal- he knew the area really well and was able to understand exactly what we wanted. Looking forward to searching with him again.

Tamara · 20 January 2026

Agent replied · 27 January 2026

Thank you so much for your kind words. We're so pleased to hear that Michael made a positive impression during your search in South Kensington. Even though you didn’t secure a property this time, it’s great to know he provided helpful guidance and really understood what you were looking for. He knows the area inside out and always goes the extra mile to support his clients. We’ll be ready and waiting to help when you're ready to start the search again, we’d love to find the perfect place for you both!

5/5

Google

Tlc does the best community events, a place for all our children to feel at home. Destiny is such a lovely face at all the events. The most helpful always!

Zalfa · 13 September 2026

Agent replied · 13 October 2026

Thank you so much for your lovely review. Being part of the local community and creating events that bring families together is incredibly important to us, so it is wonderful to hear that your children feel so at home at them. Destiny will be especially pleased to read your kind words. She puts a great deal of care into our community events and is always ready to help. Thank you for your continued support of tlc and our events. We look forward to seeing you and your family at the next one.

5/5

Google

What a great team for all your Property Management needs, always efficient and super responsive. They are all a pleasure to deal with but a special thank you to Keshia who always goes above and beyond the call of duty. If I could give more stars I would ✨️

Debbie · 1 April 2026

Agent replied · 22 April 2026

Thank you so much for your wonderful review. We are delighted to hear that you have had such a positive experience with our property management team. Keshia will be absolutely delighted to read your kind words. Her commitment to going above and beyond, along with her responsiveness and care, is exactly what we aim to deliver, so it is fantastic to see this recognised. We truly appreciate your support and your recommendation.

5/5

Google

Thank you to the team at tlc Estate Agents and especially Zoe for helping me search for a dream home in Kensington & Chelsea. They were super responsive throughout the whole process, working around the clock to ensure a smooth transaction. I couldn’t be more grateful, thank you!

Catherine · 1 April 2026

Agent replied · 22 April 2026

Thank you so much for your wonderful review. We are delighted to hear that your experience felt smooth and well supported throughout. Zoe will be especially pleased to read your kind words. Her dedication, responsiveness and commitment to helping clients find the right home are exactly what we aim to deliver, so it is fantastic to know this made a difference. We truly appreciate your support and wish you every happiness in your new home.

5/5

Google

I have worked with Cherrelle over the last few years and she has been a great block manager working on various major works project such as in the SW5, SW3 and SW10 areas. She is great at communicating with the clients and contractors. We highly recommend tlc block management department.

Sandeep · 12 March 2026

Agent replied · 26 March 2026

Thank you very much for taking the time to share this feedback. We really appreciate your recommendation. Cherrelle will be delighted to hear your kind words. Managing major works across different buildings requires clear communication, organisation, and strong relationships with both clients and contractors, so it is wonderful to know that this has been your experience. Thank you again for your continued collaboration with our block management team. We look forward to working together on future projects.

5/5

Google

I cannot recommend Vesta enough. She was an incredibly patient and professional agent throughout the entire process. Her expertise was invaluable in helping me find a beautiful home in Earls Court, and I truly appreciate all the hard work she put in to make it happen.💖 …

Beibei · 12 March 2026

Agent replied · 26 March 2026

Thank you so much for your wonderful review. We are delighted to hear that your experience with Vesta was such a positive one. She will be very pleased to read your kind words. Her patience, professionalism and commitment to helping clients find the right home are qualities we value greatly, so it is lovely to know her support made such a difference during your search. Congratulations on finding your new home and thank you again for your recommendation.

5/5

Google

Carine Kalonji has been block manager at our building in South Kensington for no more than four to five months and during that time has made a huge impact on the management and maintenance of the building with many challenges to resolve Carine is professional engaging and an excellent listener - her personal skills are exemplary and in her dignified and discrete manner commands respect and it is these character traits which have allowed her to meet these challenges gaining the trust and confidence of the residents Carine is very conscious of data protection and confidentiality and has as a result minimised potential conflicts We are very fortunate to have such a capable block manager and as a director of two properties over a number of years I feel I can vouch for her from a position of strength

Peter · 26 March 2025

Agent replied · 25 October 2024

Thank you for sharing your wonderful feedback! We’re thrilled to hear about the positive impact Carine has made as your block manager in such a short time. Her professionalism, attentive listening, and strong interpersonal skills are key qualities we value at tlc, and it’s fantastic to know she has earned the trust and confidence of the residents. We’re so proud of her commitment to resolving challenges while upholding data protection and confidentiality. Should you ever need further assistance with block management or any other property needs in Kensington, Chelsea, or South Kensington, we’re here to help!

5/5

Google

Outstanding Service from Michael C.! I had the pleasure of working with Michael C. from TLC, and I cannot recommend him high enough! From start to finish, he was incredibly helpful, professional, and dedicated to find me the perfect home. He took the time to understand my needs, was always available to answer my questions, and guided me through every step of the process with expertise and patience. Thanks to Michael, I found an amazing house that passed my expectations. His knowledge of the market, attention to detail, and genuine care for his clients make him different from other agents. If you’re looking for someone who truly goes above and beyond, Michael is the one to call. I highly recommend him to anyone searching for a new home!

Jenny · 26 March 2025

Agent replied · 26 March 2026

Thank you for your outstanding review! We are thrilled to hear about your positive experience with Michael Cardona Castellanos at tlc estate agents in Kensington & Chelsea. His dedication to understanding your needs and guiding you through the process exemplifies our commitment to exceptional service. It's wonderful to know that Michael helped you find a home that exceeded your expectations. We truly appreciate your high recommendation and are here to assist you with any future property needs.

5/5

Google

Micheal was absolutely lovely showing me the available flats they manage. Polite, kind, very professional and available for any doubt I had. I didn’t end up renting with tlc because I found another place that suited my needs but I would have definitely been satisfied with their services if I did.

Ilaria · 20 January 2026

Agent replied · 27 January 2026

Thank you so much for your kind words. We're really pleased to hear that Michael made such a positive impression during your search, he’s a true professional and always aims to make the process as smooth and helpful as possible. While we’re sorry you didn’t end up renting through tlc this time, we’re glad you found a place that suited your needs and we’d be more than happy to assist you again in the future. Wishing you all the best in your new home!

5/5

Google

We have just completed on a flat sale which was much less than straightforward. TLC cushioned us from the many twists and turns and navigated to a safe conclusion. Informative and cheery even on the down days. Toby, Jacob and team great job.

David · 19 March 2026

Agent replied · 26 March 2026

Thank you very much for your kind review. We are delighted to hear that, despite the twists and turns along the way, the team was able to support you through the process and guide everything safely to completion. Property transactions do not always run in a straight line, so it is wonderful to know that you felt well informed and supported throughout. Toby, Jacob and the wider team will be very pleased to read your kind words. It was a pleasure working with you and we wish you all the very best for what comes next.

5/5

Google

We had a very good experience with TLC. They not only were involved in the purchase of our flat but they manage our building. Zoe has been particularly helpful for us in getting settled from another country. She has been excellent and tremendously accommodating.

Richard · 26 February 2026

Agent replied · 26 March 2026

Thank you very much for your kind review. We are delighted to hear that your experience with us has been such a positive one, both with the purchase of your flat and through the management of your building. Moving from another country is a big step, so it is wonderful to know that Zoe was able to support you and help make the transition feel smoother. She will be so pleased to hear your kind words. It has been a pleasure working with you and we are always here to help as you continue to settle into your new home.

5/5

Google

I had a great experience renting my studio in Princess Beatrice House through tlc. The whole process was smooth, professional, and stress-free. A special thank you to Michael, who was genuinely amazing throughout, always responsive, and clear, and made everything so easy from start to finish.

Elyssa · 20 January 2026

Agent replied · 27 January 2026

Thank you so much for your lovely review. We're delighted to hear that your experience renting at Princess Beatrice House was smooth and stress-free, exactly what we always aim for. Michael will be thrilled to know his support made such a positive difference throughout the process. We're so pleased to have helped you find your studio and wish you all the best in your new home!

5/5

Google

A big thank you to Zoe for her continued support and expertise in the buying process. The team know Earl’s Court so well and I look forward to being part of their community in the future

Maddie · 25 March 2026

Agent replied · 22 April 2026

Thank you so much for your kind review. We are delighted to hear that you felt supported throughout your buying journey. Zoe will be very pleased to read your feedback. Her expertise and ongoing support are exactly what we aim to deliver, so it is wonderful to know this made a difference. We are so pleased to be welcoming you into the community and look forward to staying in touch.

5/5

Google

Thanks to Zoe at TLC who helped us finding a flat, after a year of inquiries, that we’re now happy to call home on Finsborough Road, Chelsea.

Victor · 13 May 2026

Agent replied · 13 October 2026

Thank you so much for your kind review. We are delighted to hear that, after such a long search, you found a flat you are now happy to call home on Finborough Road. Zoe will be absolutely delighted to read your feedback. Her patience, dedication and commitment to helping clients find the right property are exactly what we aim to deliver, so it is wonderful to know this made such a difference throughout your search. Thank you again for your support and we wish you every happiness in your new home.

5/5

Google

We bought a maisonette on Ifield Road in Chelsea (SW10) through tlc Estate Agents. Zoe Carter handled the sale and was excellent from start to finish. She was genuinely proactive throughout the whole process. She didn't need to be chased, kept both sides informed, and followed up with solicitors and all parties without being asked. We always knew where things stood, which made a real difference. Offer to completion took under three months. Honestly, the whole thing was smooth and I think that's largely down to how well Zoe managed it. Happy to recommend her and tlc to anyone buying or selling in Kensington and Chelsea.

Philip · 1 April 2026

Agent replied · 22 April 2026

Thank you so much for your thoughtful and detailed review. We are delighted to hear that your purchase on Ifield Road felt smooth and well managed from start to finish. Zoe will be absolutely delighted to read your feedback. Her proactive approach, clear communication and commitment to keeping everything moving are exactly what we aim to deliver, so it is fantastic to know this made such a difference to your experience. It is also wonderful to hear how seamless the process felt through to completion. Thank you for your recommendation and for placing your trust in us. We wish you every happiness in your new home and are always here if you need us.

1/5

Trustpilot

Very poor experience with TLC Chelsea

Very poor experience with TLC Chelsea, specifically with agent Vesta. I viewed a rental property on Friday, made an offer, and was asked by Vesta to wait until Monday for a response. She said the landlord seemed positive about my offer, so I paused my search over the weekend. By Monday, I had received no update at all. I tried calling Vesta and got no response. When I called the agency, I was told she does not work on Mondays and that someone would check the status and call me back. No one did. After chasing again myself, I was then told that another offer had actually been accepted on Friday. So I was asked to wait, stopped viewing other properties, and was never even informed that the flat was gone. I only found out because I kept following up. What made it worse was the attitude when I raised the issue. I said I would not recommend the agency because of how this was handled, and the response from the male colleague I spoke to was basically just “ok, bye” rather than any apology. Appalling service, awful communication, and a complete waste of my time.

Danil · 23 March 2026

Agent replied · 11 October 2026

Thank you for your feedback. We are very sorry to hear about your experience and appreciate you bringing this to our attention. We take situations like this very seriously and would really like the opportunity to speak with you directly so we can fully understand what happened and address your concerns properly. Our Lettings Manager, Eren, has been trying to reach you today but has been unable to get through. Please could you contact him directly on 0207 370 4000 or via email at eren@tlclondon.com at your convenience. We would greatly appreciate the chance to discuss this with you and work towards resolving the matter.

3/5

Google

I’m leaving this negative review because I had an absolutely dreadful experience with Hollie, the property manager at the time. I understand she no longer works there, but during that year she was a TLC employee and responsible for managing the property. Unfortunately, my concerns were repeatedly dismissed, and communication was very difficult. On several occasions I felt my complaints were not taken seriously. The most frustrating moment was being told that the landlord had refused to carry out certain repairs, which I later discovered was not accurate.

Sofia · 13 March 2026

Agent replied · 26 March 2026

Thank you for taking the time to share your experience. We are very sorry to hear that you felt this way and that the situation left you feeling your concerns were not properly addressed. Hollie did leave tlc in the summer of 2024, however we completely appreciate that during the time you mention she was part of our team and therefore represented our service. It is disappointing to hear that communication did not meet the standard we aim to provide and we apologise that this was your experience. We take feedback like this seriously and would very much welcome the opportunity to discuss the matter further so we can better understand what happened. If you would be open to that, please do contact our office and we would be happy to speak with you directly. Thank you again for bringing this to our attention

5/5

Google

Stellar service, great care and a fantastic experience in purchasing my first house. Zoe was very helpful and even left me a very nice handwritten note on completion.

Alessandro · 8 April 2026

Agent replied · 22 April 2026

Thank you so much for your wonderful review. We are delighted to hear that your first purchase was such a positive experience. Zoe will be especially pleased to read your kind words. Her thoughtful approach and attention to detail are exactly what we aim to deliver, so it is lovely to know this made a difference, right through to completion. Congratulations on your first home and thank you again for your support. We wish you every happiness there.

5/5

Google

I’ve had a really positive experience with tlc Estate Agents, and Jacob in particular has been a pleasure to deal with. He is professional, approachable and incredibly knowledgeable and really helped me when looking for a property to buy. I would highly recommend both Jacob and tlc Estate Agents for anyone looking to buy in Kensington and Chelsea.

Eddy · 13 August 2026

Agent replied · 13 October 2026

Thank you so much for your kind review. We are delighted to hear that you had such a positive experience with Jacob and the team. Jacob will be especially pleased to read your feedback. His professional, approachable manner and knowledge of the Kensington and Chelsea property market are exactly what we aim to offer every buyer we work with. Thank you again for your recommendation and for placing your trust in tlc. We hope to have the opportunity to help you again in the future.

5/5

Google

Efficient home buying process - highly recommended! Special thanks to Zoe and Toby.

Govind · 13 July 2026

Agent replied · 13 October 2026

Thank you so much for your kind review. We are delighted to hear that you had such a smooth and efficient home buying experience with us. Zoe and Toby will be especially pleased to read your feedback. Their professionalism, communication and commitment to delivering the highest level of service are exactly what we aim to provide. Thank you again for your recommendation and for placing your trust in us. We wish you every happiness in your new home.

5/5

Google

Zoe was incredibly helpful and attentive in our quest to find the right flat. Navigating the market as a foreigner poses multiple challenges and we were fortunate to have Zoe and the TLC team in our corner.

Oliver · 26 December 2025

Agent replied · 26 March 2026

Thank you for taking the time to share your feedback. It’s wonderful to hear that Zoe was so helpful and attentive throughout your search and able to guide you with confidence and care. Navigating the London property market can be complex, particularly for International Buyers, and we’re pleased that Zoe was able to support you every step of the way. Thank you for choosing tlc Estate Agents, and we wish you every happiness in your new home.

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Questions about tlc Estate Agents Kensington

Has tlc Estate Agents won any awards?

Yes. In The Trusted Agent 2026 awards: tlc Estate Agents, London won Gold.

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Tell us what you need and we'll put you in touch. tlc Estate Agents Kensington hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.

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