Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleI’ve been working with Emine and tlc for a while, I found her to be very professional and knowledgeable about her job. Very quick response and follow ups to everything. For example a job at Lexham gardens last week, she contacted me very quickly and we had it sorted within half an hour.
Ralph · 26 March 2023
Agent replied · 31 May 2023
We pride ourselves on our quick response time and professional approach to the blocks we manage, thank you for taking the time to write this review for our Block Management team.
★★★★★ 5/5
GoogleI must say that my experience with TLC was beyond what I expected - especially from Saira. My partner and I needed help with finding a flat in Earls Court and we didn't know where to start. Fortunately we met Saira at TLC and nothing was too much trouble for her. What an amazing attitude to have and I will always recommend TLC to everyone I know because of that experience. Great work!
Adam · 26 March 2019
Agent replied · 26 July 2023
Thank you for your feedback, Adam! Glad we could help :-)
★★★★★ 5/5
GoogleFantastic, professional and friendly service by all the team. A special shout out to Lakeshia for being efficient and keeping us updated throughout. Highly recommended.
PromoMedia · 26 March 2019
Agent replied · 26 July 2023
Great working with you!
★★★★★ 5/5
GoogleThe residents of the builidng in which I own a flat bought the freehold last year. This gives us a lot more control, but it is also a lot more work and responsibility. Sean Stock of TLC has been really fantastic in guiding us and making the whole process easy to manage. He has also been very effective in looking after the details of what needs to be done with the block. HIGHLY reccomended.
Daniela · 27 July 2018
Agent replied · 26 July 2023
Thanks for your lovely feedback, Daniela. We'll pass on to Sean :-)
★★★★★ 5/5
GoogleSW59EB - Philbeach Gardens
Property manager, Emine did a spectacular job whilst I stayed at the property. She would attend with contractors and look into the issue - following up with me moments after. She was very swift and professional. It's a shame she won't be at my next property!
Alex · 26 March 2023
Agent replied · 26 July 2023
Thank you for your review Alex, Emine works tirelessly on managing her blocks and we really appreciate your kind words. We can absolutely help with your next property, please do be in touch and it would be our honour to be your new block management.
★★★★★ 5/5
GoogleGreat service by Jonathan for logistics around finding/moving in to my new flat in Kensington
Jonas · 20 February 2025
Agent replied · 26 March 2026
Thank you for your 5-star review! We're delighted to hear that Jonathan provided great service during your move to Kensington. At tlc estate agents in Kensington and Chelsea, we strive to make the moving process as seamless as possible. If you need any further assistance, please don't hesitate to reach out.
★★★★★ 1/5
GoogleClean up the ugly (now deflated) balloons you put up all over the neighborhood
Zachary · 27 February 2025
Agent replied · 2 May 2025
Dear Zachary,
Thank you for bringing this to our attention. On Friday, our team decorated SW7 with red balloons to celebrate Valentine's Day, and we made every effort to remove them all by that afternoon. We apologise if any were overlooked. Please email toby.brown@tlclondon.com with specific locations of any remaining balloons, and we'll promptly address the issue.
Best regards,
Toby Brown tlc Estate Agents
★★★★★ 5/5
GoogleI had a wonderful experience with TLC. Chiara Thomas was incredibly helpful and went above and beyond to help me secure my dream studio. Chiara stayed engaged throughout the whole process and continued to check in even after the tenancy agreement was signed. TLC handled everything very professionally and I can highly recommend the agency.
Martina · 27 July 2017
★★★★★ 5/5
GoogleI have known tlc Estate Agents for several years and not only are they brilliant, caring, fair and efficient Estate Agents but they also do a tremendous amount of work for the Community in general, helping Age Concern and various Youth Charities. Putting on wonderful christmas Carol Concerts and Pantomimes and generally encouraging a powerful community spirit. There would be a big gap in Earls Court without them.
Jenny · 26 March 2019
Agent replied · 26 July 2023
That's lovely to hear. Thank you, Jenny!
★★★★★ 5/5
GoogleGreat service! Our block of flats managed by TLC had a water supply issue (no water) during the Christmas & New year holidays. Emine from TLC spend 2 full days on site and working relentlessly through the holidays making sure the issue is resolved ASAP! Great experience!
Sandi · 26 March 2023
Agent replied · 31 May 2023
Thank you for your review, Sandi. We are happy that the situation was fixed as quickly as possible and our block management team has had such a positive impact.
★★★★★ 5/5
GoogleDealing with TLC has been an amazing experience. I could not be more pleased with the exceptional service I received from all departments and the Block Management Team.
All in all 10/10
Vinoth · 26 March 2024
Agent replied · 26 July 2023
Thank you! :-)
★★★★★ 5/5
GoogleThanks Mel for your prompt and professional response to my questions. Couldn’t rate you guys any higher!!
Gavin · 26 March 2020
Agent replied · 26 July 2023
Thanks, Gavin!
★★★★★ 5/5
GoogleThank you to Sean Stockton and TLC - we have appreciated their prompt hands on style to managing our block.
Gigi · 27 July 2018
Agent replied · 26 July 2023
It's a pleasure, Gigi. Thank you for the feedback!
★★★★★ 5/5
GoogleSolid group of people!
Mark · 25 March 2026
★★★★★ 5/5
GoogleJacob Seabrook took me around a property in Chelsea. I have to say his customer service was some of the best I've seen. Didn't end up getting the property, but have formed a trusting relationship with him for whenever I may need him in the future.
Chazington · 26 March 2023
Agent replied · 31 May 2023
Thank you for your kind words. We hope that you soon find your dream property in Kensington and Chelsea!
★★★★★ 1/5
GoogleILLEGAL behaviour. We are renting with TLC and they have not provided a valid EICR, despite us requesting over multiple weeks before moving to the new flat. The document they have provided is unsatisfactory and from 2021 which means the property cannot be rented legally. They lied to us repeatedly saying they set us the wrong document, that works were ongoing etc. etc. The lights in the property are not working…we are in the dark in a house not in habitable conditions.
In addition, beware of this company if you need any maintenance to get done. They did not comply with our offer conditions (which required very little maintenance works to be completed before our move-in) and rented a house where on top of the faulty electric systems with half of the light bulbs broken, the master bathroom also is not usable.
This agency should go out of business
Maria · 28 December 2022
★★★★★ 5/5
GoogleExcellent - Elias was very quick in responding and sorting out the problem in an efficient manner.
Patrizia · 26 March 2019
Agent replied · 26 July 2023
Thank you, Patrizia! Glad we could get this sorted for you.
★★★★★ 5/5
GoogleVery good experience, professional and responsive
Mara · 26 March 2025
Agent replied · 26 March 2026
Thank you for your 5-star review! We’re so pleased to hear that you had a professional and responsive experience with tlc estate agents in Kensington & Chelsea. Providing excellent service is always our priority. If you ever need any property assistance, we’re here to help!
★★★★★ 5/5
GoogleExceptional property management team, Sean in particular was very helpful and efficient . Thank you Sean
Kheira · 26 March 2019
Agent replied · 26 July 2023
Thank you, Kheira!
★★★★★ 5/5
GoogleVery professional service and changed my perspective and experience on estate agents ! Thanks Samantha
Caroline · 27 July 2019
Agent replied · 26 July 2023
Thank you, Caroline!
★★★★★ 5/5
GoogleLakeshia is a joy to work with, always positive and keen to overcome any difficulties.
William · 26 March 2019
Agent replied · 26 July 2023
Thank you for taking the time to leave a great review :)
★★★★★ 5/5
GoogleLakeisha is always so helpful and goes above and beyond to accommodate any request XX
Annique · 26 March 2019
Agent replied · 26 July 2023
Thank you for taking the time to leave a review, Annique :-)
★★★★★ 5/5
GoogleVery professional service and changed my perspective and experience on estate agents ! Thanks Samantha
Caroline · 26 March 2019
Agent replied · 1 October 2023
Thank you, Caroline!
★★★★★ 5/5
GoogleGreat service provided by the agents at TLC.Always helpful and polite.
Thank you Mihaela Cavaleru
Nicoleta · 26 March 2019
Agent replied · 26 July 2023
Thanks, Nicoleta!
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
