The Collective London reviews

★★★★★ 1/5

Google

Before booking, please take into consideration that the actual condition of the place may not match its online portrayal. There have been reports of rats and flies in the building, as well as incidents of bikes being stolen from the bike shed. Additionally, there was a tragic event that occurred a couple of years ago. It's important to think carefully about living in a small space that may not be accurately represented in the photos on the website. Also, it's worth noting that instances of antisocial behavior may not be adequately addressed.

Claire · 2 October 2024

★★★★★ 4/5

Google

Overall, I had a good experience with the accommodation. The best thing about it was the travel links. The price was okay, but it might be considered high for the area and facilities. However, I can't complain too much. The staff, especially the management, were friendly. I had some issues during my stay, but the management team were helpful and found solutions that made me feel comfortable. They also returned my deposit quickly, and any problems I had during my stay were dealt with by the credit control team. Again, the staff were great, the building and location were okay, and the travel links were good.

Eeliya · 23 September 2024

★★★★★ 4/5

Trustpilot

Overall positive

Overall, it was a pretty positive experience. The best thing about the accommodation is the travel links. The price is okay, but it is arguably high given the area and facilities. However, you can't complain too much. Staff are friendly, especially management. I had some issues during my tenancy and the management team were accommodating and offered a helpful, tailored solution which made me feel very comfortable. My deposit was also returned swiftly, and any issues I had during my tenancy were dealt with by the credit control team. Again, great staff, ok building and location, good travel links.

Eeliya · 16 September 2024

★★★★★ 5/5

Google

I live here currently and couldn't be happier with my choice. Pros: -Amazing value for the price if you get a 12 month contract. -All bills inc -Room has adequate storage despite it's size. -Well connected - central, Overground and bakerloo. -Lots of in-house amenities (Visit website for more info) -Fast internet -Community events - great place to make connections -Very nicely designed new building. Cons: -Close to Brent which unfortunately has high crime rates. -Rooms are small (but for this price in London this is actually only slightly below average) -Not many shops nearby and the closest supermarket (Aldi) is 20 mins walking. -Recycling plant on the back side of the building which according to some has caused some noise pollution (but I can't confirm personally)

V · 12 June 2022

★★★★★ 1/5

Google

Firstly, please rent anywhere else in London these rooms are overpriced and tiny you can get a better option for £1.2k secondly, the company have a history of not returning holding deposits, they still owe me mine, you can call them but they won’t answer, you can’t leave them a message because their inbox is full and they won’t respond to emails, the most unprofessional company. Lastly, but most importantly if you are looking to rent in London, rent on an assured tenancy, because the collective are not a landlord you don’t have protections like a tenant would, please look on openrent or zoopla for other options.Update- They have not gotten in contact with me and the response below is just to save face. As I said they are liars.

Misky · 12 June 2022

★★★★★ 3/5

Google

I'd say it's a decent place, but rather over-priced for the location. I like the restaurant for its vegan-friendly options and assortment of food (Again, I would say the prices are 5-10% higher than I've seen at other cafés). As Google Maps aptly puts it it's a serviced accommodation / spruced up chalet and not a full-blown residence, per se. So, I guess you get what's advertised. Nothing more. Nothing less. Would recommend a stay of no more than 3 months. Mainly cos of the size of the bathrooms.. I've banged up my knee more than once on the toilet sink cos of how cramped the space is. It's probably about the size of an airplane lavatory.

Shayaan · 12 June 2022

★★★★★ 5/5

Google

I contacted the collective team and had a quick response from Abdo who helped me start the process very quickly since I needed to move in to a new place less than 48hrs after all the paperwork and checks I was signed and moved in. I’m absolutely loving the building and have met so many new people in such a short amount of time. The facilities are great and definitely would highly recommend staying here! The transport is so quick and easy there’s either Willesden Junction which is a short 5 min walk or North Acton tube which is 10-15 min walk but will get you to zone 1 in less than 20 mins! The bedroom itself is all furnished and very cosy! Plenty of storage space and for what you’re paying for it’s amazing! Best part to this is the cafe offers room service so if you’ve partied to hard then there’s an easy option for not leaving your room!

Drei · 12 June 2022

★★★★★ 3/5

Google

Moving in to the Collective was so easy and smooth, Matt(sales) and the team were very welcoming, accommodating and flexible in the check in stage. Living there was awesome too, it was so easy to meet new people, build new connections and host and attend various events. However the building itself isn't setup for an optimal experience, the regular rooms are very small, the infrastructure of the building is a bit problematic (there was always electrical issues or issues with equipment in event spaces), booking spaces was always a hassle (the app needs improvements) and hygiene standards are sub optimal.

Jay · 12 June 2022

★★★★★ 5/5

Google

Great place, awesome people! The staffs, the environment, the people, just everything. Everyday feels like awesome. I always look forward to the event of the day, meeting someone new. Great place to stay!

Uncommon · 16 February 2026

★★★★★ 5/5

Google

It’s home now, since 3 months. Loving every bit of living here. Few pros for me: super regular socials, great office spaces, gym and the team working here is really helpful and friendly.

Nipun · 16 February 2026

★★★★★ 5/5

Google

Gulmira has been doing a great job!! And Hanife too; they’re a great team and always so helpful and kind!!

Laura · 12 June 2023

★★★★★ 5/5

Google

I had a good experience here. particularly with the booking/renewal process. Abdo was really helpful in particular and the reception staff are always so friendly and present. I'm really grateful for the key worker support they put in for the NHS workers, without it i wouldn't have been able to live here.

Grainne · 12 June 2023

★★★★★ 1/5

Google

A lot of times things were broken and not working(the communal kitchen, elevators etc). One time a homeless person entered the building and stayed in the saune for 3 days. Hot water didn't work sometimes, the halls smelled horrible. A lot of times the washing & drying machines were not working(sometimes it could be 2,3 that didn't work at all). A positive things was that I meet some great people but overall the experience was awful

Joseph · 18 October 2024

★★★★★ 5/5

Google

Lamaya, Nicole, Stefania & Becky are absolutely brilliant. Been living here for a year and they always make an effort to make you feel welcome. Great fun at the events too!

Adam · 16 February 2026

★★★★★ 1/5

Google

Great place to live but not so great when you move out! Struggling to get my deposit back, would give 0 starts if possible. Credit control claims they don't have my bank details even though I sent them twice and are now unresponsive to emails (they don't even have a phone number) Edit: For the record, I moved out 38 days ago, my contract ended 26 days ago (so much to the "within 20 days" promise)

Jen · 12 June 2022

★★★★★ 1/5

Google

Events are Scams... the event budget spend per person is less than 1% of your rent. Everything is old and smelly. Admin, Operations Mgr are very rude and if you raise a complain, no one replies for month, if you highlight that, then you get an eviction notice.

Orion · 12 June 2023

★★★★★ 5/5

Google

My experience at The Collective Old Oak was absolutely brilliant, I had the chance to meet new people on fantastic events organised there for us the members of the building. The Bar+Kitchen is a warm and friendly place with delicious food and drinks for all tastes. I really recommend this place and I hope I will have the chance to come back here again.Trip typeBusinessRooms: 5Service: 5Location: 5

Manole · 12 June 2020

★★★★★ 5/5

Google

Super cool space with micro living options, the studio are only 8 sm, but the amenities, the restaurant, the sense of community is really super good. Tough to get a spot to rent as it is in very high demand. A serious alternative to today's problem with real estate market and it's crazy prices. A more central location is needed, even though the connectivity of Old Oak is pretty good.

Alessandro · 13 June 2019

★★★★★ 1/5

Google

They force you to make a fake review the same day you arrive. All these reviews are fake. Jose, the credit controller, banged on my sister's door in the middle of the night and threatened to open the door while screaming that she didn't pay. When she had pay her rent but he "wasn't sure". Avoid at all cost specially if you are a solo woman. The bald guy in the reception that looks like dracula is also an awful person.

Jake · 12 May 2024

★★★★★ 5/5

Google

Very quick response from the staff when booking. I dealt with Abdo Dada and he was very helpful, explained everything in detailService: 5

Hakan · 25 August 2022

★★★★★ 5/5

Google

Smoothest referencing process I have ever gone through when moving into a new property. Abdo was absolutely great in assisting me and showing me around the place. Definitely recommend giving him a shout if interested in moving into one of the rooms at the Collective

Edoardo · 12 June 2023

★★★★★ 5/5

Google

Luiza has been the real MVP of this place. It’s actually a pleasure to come down to reception when she is on shift

Majd · 12 June 2022

★★★★★ 5/5

Google

Great co-living space, lot of facilities, good transport links. Maintanence team can be slow but with the reception team, especially Kiri who’s been a great help in settling people in.

Manvir · 12 May 2024

★★★★★ 5/5

Google

A nice place for single people or a couple without kids about 3 years ago. Currently I don't know if there's provision for children to stay too.

RUTH · 16 January 2026