The Collective reviews

★★★★★ 5/5

Google

I honestly don’t do reviews as I usually speak to management directly. (That’s if one can find any at the collective old oak!) But if I had to Give it a rating, it would be one star and that’s me being extremely generous. However, one must give credit when credit is due and that’s to the night reception team and especially Kul Isha for her professionalism and willing to help and assist. I find her extremely efficient and welcoming. Unfortunately, I can’t say the same for the day reception team the lack of interest and vague answers and just an unwelcome attitude as one approaches the “hub” ie reception desk. *Nevertheless, one must be fair and honest. I only realised that after writing this review that the day reception team had one outstanding team member in Miss Lavina Coley. Frankly, it’s only saving grace at this moment in time! Speaking as a customer service professional with 6+ years of experience in customer facing roles, creating and containing a good relationship with VIP customers I’m flabbergasted by how management chooses who does nights and who does days. **Ps I’m quite curious now if this review prompts a reply? *• correction: added a few days later **• over 5 days have past from posting this and yet no comment from management…

Kamal · 25 August 2023

★★★★★ 1/5

Google

WOULD NOT RECOMMEND THIS PLACE Positive things I enjoyed: 1) Made so many friends and connections as it felt like a Uni accommodation, but for professionals and students too. 2) They celebrated festivals and events from a wide variety of cultures around the world. 3) Onboarding process was fast. 4) Maintenance and cleaning were super fast and efficient. Kudos to the maintenance team! 5) Facilities such as Library, Open spaces to work from home, sauna, cinema room and a terrace to chill with friends. 6) Close proximity to bus stops and all major train lines in London. 7) Good gym facilities. Negative things that I did not like: 1) Every week there would be an issue in the building (No hot water, lifts broken, wifi issues, fire alarm going on at random times and ringing forever! And many more!) 2) Summer is an absolute nightmare as it gets really hot in the rooms and there is NO AIR-CONDITIONING + Windows don't open that much. 3) The credit control teams takes FOREVER to respond to emails. Good luck getting an urgent response from them! They took almost a month to reply to me concerning my deposit! On top of that, the credit control team is managed by one person ONLY! They also invent so many excuses such as: "Systems were down", "Credit Control Team is overloaded", etc. Yet they don't invest to get more people in that team. 4) The parties they organise feel like they are on a budget. Many people don't show up at all. 5) The laundry has some broken machines which take your money but don't wash your clothes! People have been reporting this to the building and Circuit Laundry for a year now and still nothing was done! 6) There is an abominable amount of noise throughout the day and at night from cars honking, trains passing by, construction and the nearby dump. Found it so hard to sleep at night! 7) The rooms are ridiculously small! So much so that it forces you to go outside and socialise. Same can be said for the kitchen. 8) Lack of security control where at some point, weird people started entering the building. People who did not even live in the building. At one time, the card scanner at the front door was broken too, so any one could enter and take the lifts. 9) Some receptionists can be moody when talking to you. Feels like you are annoying them. 10) There is literally nothing in the surroundings other than an overpriced convenience store and a polluted river. 11) Storage under the beds require you to do lots of efforts to open. It is not practical at all and is a huge pain to remove something from there! Could have made use of a spring to suspend the opening of the storage. 12) Rent felt extremely overpriced for such poor facilities. I did not feel that I obtained value for money. 13) When temperatures were dropping for the winter, they did not want to turn on the heaters. They wanted to wait a little more weeks to turn the heaters on. 14) No proper management of the building at all as it feels that people's feedback were not really taken onboard and they go about trying to save as much costs as possible by regulating a few stuff. 15) So many people were leaving the building and trying to find replacement tenants throughout the year because of the aforementioned issues. Heard of so many more problems with this accommodation, but cannot testify if true as I have not personally experienced them. 16) So much dust and air pollution from cars and constructions nearby. These end up in your room regardless if windows are opened or not. There is an air vent in the room which also appears to blow dust slowly in the rooms. Seems to not have been cleaned at all.

Shan · 16 August 2023

★★★★★ 5/5

Google

Thanks to all the staff at The Collective! I'm really glad to have been able to arrange a visit for another group of Talking and Exploring walkers again. A weekend is not the best day for such visits. Hence, we needed to wait a bit, but it definitely was worth it. Besides, the local café was most accomodating. Many people were impressed to see this new way of living with many common spaces such as a gym, library, cinema, secret garden, kitchen, games room, spacious terrace garden, and more. It helped to run into a few residents who were definitely pleased with their accommodation. Owing to the collaboration with the OPDC, we have been able to introduce more people to some of the hidden treasures of this area undergoing a big change.

Joanna · 27 August 2025

★★★★★ 5/5

Google

I’ve had such a great year here. The team is awesome, and especially Hussain - he’s always around, super helpful, and just brings good vibes with his smile and energy.

Maryame · 16 September 2025

★★★★★ 5/5

Google

Am grateful for the nightshift team @ the Collective. Thanks Hussian for being the most helpful team member. Always happy to give a helping hand.

Ibi · 29 October 2025

★★★★★ 5/5

Google

I honestly don’t do reviews as I usually speak to management directly. (That’s if one can find any at the collective old oak!) But if I had to Give it a rating, it would be one star and that’s me being extremely generous. However, one must give credit when credit is due and that’s to the night reception team and especially Kul Isha for her professionalism and willing to help and assist. I find her extremely efficient and welcoming. Unfortunately, I can’t say the same for the day reception team the lack of interest and vague answers and just an unwelcome attitude as one approaches the “hub” ie reception desk. *Nevertheless, one must be fair and honest. I only realised that after writing this review that the day reception team had one outstanding team member in Miss Lavina Coley. Frankly, it’s only saving grace at this moment in time! Speaking as a customer service professional with 6+ years of experience in customer facing roles, creating and containing a good relationship with VIP customers I’m flabbergasted by how management chooses who does nights and who does days. **Ps I’m quite curious now if this review prompts a reply? *• correction: added a few days later **• over 5 days have past from posting this and yet no comment from management…

Kamal · 12 June 2023

★★★★★ 1/5

Google

Stay away from this overpriced dump site. There is no security. There are literally homeless people that are allowed in and nearly assaulted one of the tenants (see photo). The homeless man in the photo slept in the room where the sauna is, for several days. The police had to come and escort the homeless man out after the tenant called the police. The staff didn’t even care. In other words, you pay insane rent for a shoe box that has no functioning lifts, super slow internet, and no security with people coming in and out without checks. Just stay away!

R · 12 June 2023

★★★★★ 2/5

Google

I have had mixed experiences with The Collective. Upon check-in room was not ready and the staff did not handle it properly. It was paid for a day earlier so I could early check-in but it was not. Room was dirty with hairs on the toilet and sink. They have few changes every now and then and one of which was the laundry which all tenants/guests unable to use the facility for few days which was not acceptable. There should have been contingency plans in place before changes. I would like to commend one staff for her excellent service Fatima who is ready to help from my queries, to parcel assistance and other needs i.e lost mails.

Asian · 12 June 2023

★★★★★ 5/5

Google

I had such a great experience at The Collective Oak during my viewing. Abdo is great at what he does and he was extremely helpful since the first moment I got in touch with him. He has been so friendly and assisted me in the most professional manner. He was able to answer all my questions and honestly he is just so good at what he does. If I ever was to need a place in London I would definitely consider here. I would like the thank Abdo from here once again.

Gulben · 12 June 2023

★★★★★ 5/5

Google

Abdo Dada was incredibly helpful in assisting me with finding accommodation for my move to London. He was attentive to detail and kind throughout the process, taking the time to show me various options and working with me to identify the best fit for my needs. Thanks to his professionalism and guidance, I'm excited to be moving into a wonderful new home. I'm grateful for all of his help and support, and I couldn't have done it without him. Thank you, Abdo Dada!

Raito · 12 June 2023

★★★★★ 1/5

Trustpilot

Shocking accommodation

What they showed us via video or photos was completely false. We lost £800 and our daughter didn’t even move in. We turned up to move her in and it was horrendous. Absolutely would avoid!

Alison.garlickgmail.com · 4 August 2026

★★★★★ 5/5

Google

A special thank you for an amazing person inside out , someone who always has a beautiful , warm smile that makes me feel at home … thank you Kiri ❤️❤️❤️

Sandra · 12 April 2024

★★★★★ 1/5

Trustpilot

STAY AWAY!

Stay away from this overpriced dump site. There is no security. There are literally homeless people that are allowed in and nearly assaulted one of the tenants. The homeless man in the photo slept in the room where the sauna is, for several days. The police had to come and escort the homeless man out after the tenant called the police. The staff didn’t even care. In other words, you pay insane rent for a shoe box that has no functioning lifts, super slow internet, and no security with people coming in and out without checks. Just stay away!

Arda · 6 January 2023

★★★★★ 1/5

Google

Be very careful with this company especially when signing a lease, was shown one room but was coerced into singing the contract for another under the pretext I will be put into the one I viewed, for months I have been trying to change the room but ignored by reception and sales. Now I threaten to leave they say they will continue charging me, they’ve trapped me. It’s disgraceful.

Bhart · 16 October 2025

★★★★★ 5/5

Google

I had a great experience at The Collective Old Oak! The staff were really welcoming and professional. I especially want to highlight Hussain and Olya at reception, they were extremely helpful when I needed assistance and went out of their way to make sure everything was sorted. Their kindness and efficiency made a big difference in my stay. Thank you both for the excellent service!

Rana · 5 November 2025

★★★★★ 5/5

Google

Abdo from the sales team is the person who helped me move in to the Collective Old Oak and he is one of the most helpful person at the Collective, it is the most smooth rental experience, there’s no hassles at all! I had no issues whatsoever and Abdo is always there to help me if I have any questions or need any help. I would highly recommend living at the Collective!

Snow · 12 June 2023

★★★★★ 4/5

Google

Very nice place. Thanks to Abdo Dada who has been in touch with me all the time for my registration ! He has been very nice and answered all my questions pretty quickly. The staff is also here if you have any questions. Fun place for a student !

Jay · 12 June 2022

★★★★★ 5/5

Google

Perfect accommodation with bills included and reliable staff, all very welcoming. Abdo was in charge with my studio and was always available and very helpful. I lived there for 6 months and then extended for another year. I found lots of connections and still have some friends from here.

Raluca-Maria · 12 June 2022

★★★★★ 5/5

Google

I was looking for a place for my nephew who was starting a new role in the city along with continuing higher education. I was lucky to find Collective Old Oak as it ticked all boxes and more in terms of what we were looking for. Abdo Dada was a pleasure to deal with, the booking process and communication was spot on. It was to the point and timely !

Riaz · 12 June 2023

★★★★★ 4/5

Google

I've yet to officially move into The Collective but I want to give a shoutout to Abdo for his help in getting me set up. He was very responsive via e-mail and text to provide me with all the details I needed to make my decision (price breakdown, pre-recorded video tour, tips about the local area). I'm glad I booked my stay here and really looking forward to moving in.

Jasmine · 12 June 2023

★★★★★ 5/5

Google

I recently worked with Abdo Dada to search for an apartment at The Collective Old Oak. Despite not being able to physically visit the apartment, Abdo made the virtual viewing process seamless and informative. He was knowledgeable about the property and provided me with all the information I needed to make an informed decision. I highly recommend Abdo for his professionalism and expertise in the apartment search process.

Olayemi · 12 June 2023

★★★★★ 5/5

Google

toured a flat with Kiri, and he was fantastic. He was professional, friendly, and very knowledgeable. Kiri provided detailed explanations, answered all my questions, and highlighted key features. He was punctual, well-organized, and made the entire process smooth and enjoyable. Highly recommend Kiri for any flat viewing needs!

Ariana · 3 August 2024

★★★★★ 5/5

Google

A big thank you to the Mainteinance Manager. Issues raised through the system have always been dealt with and resolved in a timely and appropriate manners (quickly and effectively). He is very attentive, knowledgeable and provides outstanding service. Thank you!

Laura · 15 April 2026

★★★★★ 1/5

Trustpilot

Filthy rooms and poor service

The hotel from the onset looks lush and appears to be a very good 4 star hotel. However, the reception team are not like most hotels. They handed me my fob without telling me where to go or what floor I was staying at. The lift service is terrible. You could easily wait for 5-10 minutes waiting for a lift and it will probably stop at most floors. The worst part of the stay are the rooms. Filthy and tiny rooms enough for one person. There were two of us staying in a box. There were stains on the walls, the bathroom was tiny. They don't clean the rooms. The breakfast was a strange experience. We waited for approximately an hour and a half for our breakfast even though there were only one other table the entire time.

Hetty · 5 December 2021