Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWe found SW19 to be a very efficient agent, they got us a much better offer when a prior local agent had previously struggled. They also keep you informed of how the sale process is going, and are proactive. Happy with the service we received.PositiveResponsiveness, Quality, Professionalism
Jessica · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for your kind words and positive review. We're thrilled to hear that you found our team to be efficient and proactive throughout the sale process.
We always strive to keep our clients informed of how the sale is progressing, and we're glad to hear that our efforts did not go unnoticed. It's also fantastic to hear that we were able to secure a much better offer for you than a prior agent had previously managed - that's truly phenomenal!
We appreciate your business and your feedback, and we hope that if you need our services again in the future, you won't hesitate to get in touch. Thank you again for your review, and we wish you all the best in your future endeavours.
★★★★★ 5/5
FacebookSo glad we moved from another letting agency (who shall not be named) to SW19. The difference in service, communication and competence is amazing. Everyone at SW19 is super friendly and helpful. They took care of all our requests quickly and efficiently - we could not be happier. As a tenant I definitely feel looked after by SW19
Leilah · 22 April 2020
Agent replied
Much appreciated
★★★★★ 5/5
GoogleIn 10 years I’ve been living in London, I’ve never met such an amazing state agent like Stephen. Super friendly, kind, hard worker and funny. I couldn’t be more grateful to have met him. Thank you so much for all the help Stephen.
DIANA · 2 November 2022
Agent replied · 30 July 2023
Thank you Diana, for your kind words it was a pleasure dealing with you also⭐️⭐️⭐️⭐️⭐️
★★★★★ 5/5
GoogleExcellent service from start to finish on the sale of my property. All staff involved in this process were extremely professional.
Sales employees were polite to my tenants, coordinating the sales viewings in a professional manner. The process to completion was well executed so that the sale could be completed on time.PositiveProfessionalism
Mark · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for your review! We're thrilled to hear that you had an excellent experience with us from start to finish, and that all our staff were extremely professional. We always aim to provide a high-quality service, and it's fantastic to hear that we hit the mark with you.
We're especially happy to hear that our sales employees were polite to your tenants and coordinated viewings in a professional manner. We know that selling a property can be a disruptive process, and we always aim to minimize any inconvenience caused to our clients and their tenants.
It's great to hear that our process to completion was well executed, and that we were able to ensure the sale was completed on time. We always aim to be efficient and effective in our work, and it's great to hear that it paid off for you.
Thank you again for your review, and we hope that if you need our services again in the future, you won't hesitate to get in touch. In the meantime, we'll keep being lovely, smart, and providing the top-quality service our clients deserve!
★★★★★ 5/5
GoogleI have worked with SW19 for 8 years now, first purchasing my house and now letting that house out through them. They are attentive and make my life so much more stress free not having to worry! Thoroughly recommend.
Chris · 31 October 2024
★★★★★ 5/5
FacebookBeing thankful not only shows good manners, but a simple expression of thankfulness can go a long way in a relationships and communication with others. It not only enhances our own lives, but makes other people feel appreciated, I just withdraw my profit of $6,548 from my trading account thanks a lot Sir Chris I now have full trust on you now,, I started with $500 you can also give a try to Mr. Chris Crypto FX is real.. You can reach him now on WhatsApp +16198164126
Manuel · 19 February 2021
★★★★★ 5/5
GoogleA really great service. Initially shown around our new property by Stephen who was keen to help us and very easy to talk to. …
Daniel · 13 April 2025
★★★★★ 5/5
GoogleI sold my flat through SW19 recently, and in what proved to be a protracted process (for reasons out of SW19s control), they stuck with it and found buyers quickly.
The team have a good knowledge of the local market and are very communicative, which was a big help.
Alastair · 30 March 2024
★★★★★ 5/5
FacebookSW19 sold our home, they are a very friendly sales team that get results. Our agent Ryan went the extra mile to look after us during the whole process. I would highly recommend SW19 for anyone looking to sell.
Laura · 31 March 2016
★★★★★ 5/5
GoogleExcellent service from Michelle and Rita,they kept me updated at all times throughout the sale.l would highly recommend SW19 estate agents ,and l would like to thank you again for a great experiencePositiveResponsiveness, Quality, Professionalism, Value
Stephen · 21 June 2022
Agent replied · 20 June 2024
Thank you so much for taking the time to leave us such a fantastic review! We're delighted to hear that Michelle and Rita provided you with excellent service and kept you updated throughout the sale process.
We'll be sure to pass on your kind words to both of them, who will undoubtedly be thrilled to hear that they were able to provide you with such a positive experience. As for the rest of the team at SW19 Estate Agents, we're pretty happy to have them on board too!
We're grateful for your recommendation and hope that if you need our services again in the future, you won't hesitate to get in touch. In the meantime, we'll keep working hard to provide the top-quality service that our clients deserve.
Thank you again for your review, and we wish you all the best in your future endeavours!
★★★★★ 1/5
FacebookWe found them to be untrustworthy, bullies and highly unprofessional. Their past exploits with people shocked us, on one occasion, they were taken to court and fined thousands of pounds over illegal and unethical acts. For us they breached the contract, took money from us, stopped providing management services, sent us insulting emails and refused us access to the tenants 'real' information. In fact the contact details of most of the people on the tenancy agreement they sent us didn't exist?? Very puzzling ... They have since been reported to the police and the Property Redress Scheme. Be very careful with these guys, all that glitters isn't gold. Do your research before signing anything and double check every invoice you receive from them. Also we notice that they have a disturbing practice of trying to silence honest reviews, only leaving ones that give them a 'glowing' 4/5 stars. Terrible behaviour all round.
Ngozi · 14 March 2019
★★★★★ 5/5
GoogleI recently had the pleasure of letting via SW19, fantastic service, nothing to much trouble for the team; illustrated by Stephen dealing with our rental application whilst on annual leave! Stephen, Jenny and the rest of the team are warm, personable and most importantly efficient at their job. 100% recommend SW19.
Dan · 13 August 2023
★★★★★ 5/5
GoogleWe switched to SW19 for the sale of our property due to a lack of communication with the previous company. SW19 were communicative throughout and a special thanks has to be given to Rita and Michelle. Without these two I may have lost my mind! Would definitely recommend 😊 …
Bethany · 9 July 2023
★★★★★ 5/5
GoogleVery professional and responsive team! I just sold my property, and I must say that from the start to the end everyone from SW19 was doing an amazing job!PositiveResponsiveness, Quality, Professionalism, Value
Kristina · 21 June 2021
Agent replied · 20 June 2024
Thank you so much for your kind review - we're thrilled to hear that you had a positive experience with us, and that our team was professional and responsive throughout the process of selling your property.
We always aim to provide an amazing job for our clients, and we're glad to hear that we hit the mark with you. Thank you again for choosing SW19 Estate Agents, and we hope that you'll think of us again for any future property needs.
★★★★★ 5/5
GoogleI recently sold my property through SW19 Estate Agents and was delighted throughout. Michelle worked tirelessly to progress the sale through to completion and is a real asset to the team. Thank you SW19!
Jack · 30 March 2024
★★★★★ 5/5
GoogleThe staff at SW19 are a breath of fresh air, always polite and responsive. Their knowledge and experience was invaluable and I can not recommend them highly enough.
Lisa · 30 July 2019
Agent replied · 30 July 2023
Thank you for the fantastic review! We're glad to hear that our staff could provide you with a breath of fresh air, and not just because we had mints on hand. We're always here to provide the best service possible, and we're happy that our knowledge and experience were able to be of value to you. We appreciate your recommendation and hope to continue exceeding your expectations in the future.
★★★★★ 5/5
GoogleA very efficient and personal service with exceptional local knowledge
Freddie · 30 July 2022
Agent replied · 30 July 2023
Thank you Freddie, much appreciated. 🏡🚀👍 …
★★★★★ 1/5
GoogleABSOLUTELY IRRESPONSIBLE AGENT NEVER EVER RENT A PROPERTY FROM THIS AGENT!!!!!!!
Ali · 30 July 2019
Agent replied · 30 July 2023
We are sorry to hear that you had a negative experience with our agency. However, we would like to remind you that there are always two sides to a story. We pride ourselves on our responsible and professional approach to renting properties and always strive to provide the highest quality service to our clients.
Without knowing the specifics of your situation, we would like to assure you that any issues that arise are dealt with in a timely and efficient manner. If you could provide us with more information about your experience, we would be happy to address any concerns you may have had.
We take all feedback seriously and use it to improve our service for future clients. We hope that you will reconsider using our agency in the future and give us the opportunity to provide you with a positive rental experience.
★★★★★ 5/5
GoogleFantastic people to deal with!
Furniture · 2 September 2020
Agent replied · 30 July 2023
Thank you so much for your review - we're glad to hear that you had a fantastic experience with us! We agree that sometimes the shortest reviews are the most accurate, and we appreciate your kind words.
We always aim to provide the best possible service to our clients, and we're glad that we were able to do so for you. If you ever need our services again in the future, we'll be here to help.
Thank you again for choosing SW19 Estate Agents, and for taking the time to leave us a review.
★★★★★ 5/5
GoogleVery knowledgeable staff and very professional service
Garry · 30 July 2019
Agent replied · 30 July 2023
Thanks for the short and sweet review! We're glad that our staff's expertise shone through and that you found our service to be professional. If we were a dessert, we'd be a knowledge cake with a professional frosting - a winning combination! Thanks again for choosing SW19.
★★★★★ 4/5
GoogleLocal Estate Agents specialising in SW19
CUDD · 30 July 2019
Agent replied · 30 July 2023
Thank you for your review and for trusting us to handle your real estate needs in SW19. We appreciate your feedback and strive to provide a 5-star experience for all of our clients. Please don't hesitate to let us know if there is anything we can do to improve and earn that extra star in the future. Thank you again for choosing us as your local estate agents.
★★★★★ 5/5
GoogleVery friendly and helpful office
Nigel · 30 July 2019
Agent replied · 30 July 2023
Glad to hear that our office was friendly and helpful! We like to think of ourselves as the human version of a warm cup of tea on a cold day - always there to comfort and support you. Plus, we don't mind being a little bit extra with our customer service - it's just how we roll! Thanks for the review!
★★★★★ 5/5
FacebookReally helpful lettings team! A big thank you especially to Andy Fisher and Jasmine Ward for their hard work!
Evgeniya · 11 March 2016
★★★★★ 1/5
GoogleRating only, no written review.
Karlisha · 13 September 2025
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
