Stirling Ackroyd Lettings London reviews

★★★★★ 5/5

Google

Karim was such a lovely agent! He was always available to help us with queries and support us through the entire process. What a positive vibe he has as well!! super cheerfull and happy in a professional way of course. We are super thankfull for all his support, availability and for fiding the perfect apartment that took us long to search. Thank you Karim!! You made the house search and process so much easier! We will certainly recomend Townends and Karim as an agent to all our friends and colleagues who are looking to move.PositiveResponsiveness, Professionalism

Mariana · 17 June 2020

★★★★★ 5/5

Google

We got in touch with Townends regarding a rental property and what can I say, best agents we have dealt with. Even with having to move quickly due a job relocation, extremely professional and couldn't have gone smoother. Mikesh and the team were really helpful and cannot recommend them enough.

Thomas · 18 June 2019

★★★★★ 5/5

Google

Carlo and his team at Townends Brook Green Office were simply brilliant. Within days he had got us two potential Tenants for our flat, Carlo really did deliver. I can happily recommend him and would happily use Townends Brook Green again.PositiveResponsiveness, Professionalism

Douglas · 17 June 2021

★★★★★ 5/5

Google

Mariam helped me with my property search. Although we didn’t proceed with a property she was very helpful and professional. Thank you!

Moses · 15 September 2025

★★★★★ 5/5

Google

I was very impressed with the team at Townends. Particularly Annabel was very helpful throughout the entirety of the process of finding a flat. They all responded very quickly to any questions I presented!

Kaylie · 17 June 2022

★★★★★ 5/5

Google

James Oyekuti is the most supportive agent I met, though we dont make a deal finally, but I really appreciate his efforts!

Xin · 22 July 2023

★★★★★ 5/5

Google

Extremely nice and helpful. Answered questions quick. James is the agent we used and he was awesome. Would definitely use Stirling Ackroyd again!

Jake · 17 June 2023

★★★★★ 5/5

Google

James Oyekuti recently helped us rent a flat in London, he has been incredibly supportive, prompt, warm and friendly. I'd highly recommend James.

Malavika · 17 June 2023

★★★★★ 5/5

Google

I have been letting several properties in Kensington for the last 25 years and I was approached by James Buckley , Townends Estate Agents. To my amazement, James Buckley secured me a professional with good record standing tenant. within a week. The property letting service of James Buckley is impeccable, respectable and I most appreciate his professionalism in his kind service assistant before and after letting my Apartment. Thank you James. Best wishes, Genie Sikdar

Protima · 17 June 2020

★★★★★ 3/5

Google

We found Townends 3 years ago through the Internet which rated their Brook Green office as the best in the area. Over the three years we had been working with them we met very nice individuals who were pleasant and accommodating face to face. Townends found us two sets of tenants so our property did not remain unoccupied during the three year period. The problems we had as absentee landlords concerned the services rendered on our behalf. 1. Townends contractor INEX was engaged to carry out repairs on at least two occasions regarding repairs. Their competence and workmanship were unacceptable. Despite protests from our side INEX were paid by Townends using our funds. Only after further protests and a contract renewal did we receive compensation for the substandard performance of INEX. 2. Townends contractor House Concept Ltd was engaged to install a new shower unit. They installed inappropriate units which failed to which the contractor blamed the tenant. This situation dragged on for 6 months until the intervention of the Townends upper management rectified the situation in a fair proper and amicable manner. 3. Lack of house inspections. During the two year tenancy of our first tenant there was no record of Townends having ever visited the flat to monitor that the flat was being maintained as per contract. Indeed when the first tenant vacated and the flat was marketed for a new tenant Townends were using images of the apartment which predates our purchase of the property. This situation was not rectified until the blunde was pointed out to Townends a Brook Green office. 4. Inventory checks carried out without notification to either the tenant or the landlord. When this was pointed out Townends promised to investigate and never followed up with a reply or explanation. Our overall impression was that the local office management personnel of Townends were either unwilling or not authorized to take the necessary decisions to render the proper support that a landlord requires. Having not used any other agents in the Barons Court area we can not say how Townends rate against other agents however I feel I had to spend far to much of my own time dealing directly with my tenants problems and was not rendered adequate support by Townends local office for whose services we paid each month.

Mark · 18 June 2017

★★★★★ 5/5

Google

We couldn't close the deal. But William really tried bringing me several options. He is one of the best that I have known in this business. Thanks William for your kindness.

Matias · 17 June 2022

★★★★★ 5/5

Google

Fantastic experience with this team! James, Ali, and Leticia are all professional and helpful. I really felt like they were on my team in securing the best new home for me. I was completely supported throughout the process and I would trust them again in the future. James especially is so kind and I simply cannot recommend this team enough!

Emily · 19 December 2023

★★★★★ 5/5

Google

Townends' staff are the backbone of this company. The care and dedication they have for their customers is unprecedented in London. Me and my housemate would especially like to thank Abigail Gould for her help.PositiveProfessionalism

Daniele · 25 August 2021

★★★★★ 5/5

Google

Mikesh and his team are great! He listened to everything I was looking for in a property, gave great advice and patiently showed me places to help me secure the right one. He made an otherwise stressful process much easier!

Shamili · 17 June 2020

★★★★★ 5/5

Google

Really appreciate the help and day to day update from Austin Odharo making sure I found a flat with the limited time I had.

Kobi · 16 April 2026

★★★★★ 1/5

Google

Worst agency, they’ll only be nice and attentive while they want to trap you into a tenancy and then nothing will be prioritised for you no matter how bad it is

Utsav · 17 March 2025

★★★★★ 4/5

Google

Karim was very, very helpful - and his expertise, coupled with his approachable attitude helped us make a decision confidently. If you're going to Townends in this area, be sure to ask for Karim- 5/5 stars for him.

Umer · 17 June 2020

★★★★★ 5/5

Google

We are extremely happy with their services! Annabel was really responsive and professional helping us to close a great deal in just few days! I would absolutely recommend their service!PositiveResponsiveness, Quality, Professionalism, Value

Alessandro · 17 June 2021

★★★★★ 5/5

Google

Had easy communication with Mariam who was super helpful in backing us to find a good place!

Ed · 8 August 2025

★★★★★ 4/5

Google

I'd previously left a rather negative review, within two days Louis asked me personally for feedback in order to chase up the problem and has forwarded it to the head office. Although (as with every business) there are a couple of issues, I'm confident that Louis and the branch are working to minimise these and improve their service, and overall give a solid service. Louis has been especially helpful and communicative.

Kat · 18 June 2019

★★★★★ 4/5

Google

Karim was very, very helpful - and his expertise, coupled with his approachable attitude helped us make a decision confidently. If you're going to Townends in this area, be sure to ask for Karim- 5/5 stars for him.

Omar · 13 November 2019

★★★★★ 5/5

Google

I have been using Townends Brook Green for more than 2 decades now so have met a number of the agents there. Bethany, the new manager is an absolute star. She went above and beyond in helping me to find the right type of tenants for my property, she was also responsive and friendly, professional and all round just excellent. I cannot recommend the Brook green office enough, and that is in no small part down to Bethany. Thank you!PositiveResponsiveness, Professionalism

Meeta · 17 June 2021

★★★★★ 5/5

Google

Bumpy start to the process, but thanks to Dawn who made things happen for us. Its a stressful process, but Dawn helped lessen the pressure and achieve our end goal. Thank you Townends, but special mention to Dawn.

Patrick · 18 June 2019

★★★★★ 5/5

Google

I dealt with Townsend agency as prospective tenant as they were letting a flat i applied for. Very professional and responsive to all queries. Karim the agent was very genuine and friendly to deal with

Lucie · 17 June 2020