Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleMy partner and I had an incredibly pleasent experience with David when looking for a flat. He was extremely friendly, professional and answered all of our questions. We recieved regular communication from David who made us feel at ease with his genuine, approachable conduct. We highly recommend Townends Estate Agents.
Phoebe · 16 June 2019
Agent replied · 14 June 2024
Hi Phoebe, thank you so much for taking the time to leave such a wonderful 5 star review! We are delighted to hear that David was on hand as a helpful and friendly professional. Thank you so much for choosing Townends to assist you with your property search and please do recommend us to your friends and family! All the best, Emily
★★★★★ 5/5
GoogleI’m incredibly impressed with the service provided by Jeffrey. He is not only knowledgeable and efficient but also took the time to offer thoughtful advice tailored to my situation. …
Omar · 16 June 2025
Agent replied · 16 April 2026
Dear Omar,
Thank you for your wonderful review! We are thrilled to hear that you had a … More
★★★★★ 5/5
GoogleThe service provided was incredibly proactive. The staff anticipated my needs and went above and beyond to ensure my satisfaction. Highly recommended.
Thanks Donovan!
等小小 · 15 June 2023
Agent replied · 14 June 2024
Hi there, thank you for the 5* and great words for Donovan. We wish you all the best - Claire
★★★★★ 5/5
GoogleCallum has been very helpful with the move in. He made sure everything went smoothly throughout the process. Would definitely recommend townends and Callum for his efforts . Ali helped as well to assist us. I will 100% use townends again . Much appreciated
VIJAY · 15 June 2020
Agent replied · 14 June 2024
Hi Vijay,
Thank you for your comments. I am pleased to hear your experience working with Townends was such a positive one. We look forward to working with you again- Amber
★★★★★ 5/5
GoogleBranch was clean and tidy, a professional hum around as I waited to be acknowledged. Branch manager Mr McPeake was quick to serve and attentive to my needs, passing me his card for future contact. His manner was friendly and he was clearly knowledgable of the area and he showed that he understood my situation and requests regarding properties within the area. I have had bad experiences in the past with other agencies , and this young man was genuinely very helpful and proved very productive.
Jacqueline · 16 June 2018
★★★★★ 5/5
GoogleMy partner and I couldn’t be more pleased with the help we have received from Townends and its people. The agent who helped us, Mohamed Wais, found the perfect property for us in no time. He really listened to all our requirements and found a home for us that ticked all our boxes.
Liaising with Townends was such a good experience. I highly recommend this agency wether you are looking to rent or buy, its people is transparent, professional, fast and friendly.
Jesús · 16 June 2018
★★★★★ 5/5
GoogleWe have work with Stirling Ackroyd Estate Agents (Townsend) for many years and have been super happy with their service. The letting team and Robert is fantastic.PositiveResponsiveness, Quality, Professionalism, Value
M · 27 August 2022
Agent replied · 14 June 2024
Hi there, thanks for the fab review. Its great to hear and Robert and the team will be thrilled to read this. We wish you all the very best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleVery organised and proactive helping with all aspects of selling process from Marketing to Legal acting as excellent project managers giving good advice when issues arise. Worth the extra cost as you definitely get what you pay for. If you are looking for the cheapest this is not it but if you are looking to maximise your overall out come no need to look else where.
Paul · 19 August 2023
Agent replied · 14 June 2024
Hi Paul, thank you for sharing your experience while selling your property. We wish you all the best and thank you for choosing Stirling Ackroyd - Claire
★★★★★ 5/5
GoogleAli from Townsends has been super helpful throughout the process. Very professional and also prompt in responding to emails. Arguably one of the best and efficient estate agents i have dealt with in the UK.
Arthi · 15 June 2021
Agent replied · 14 June 2024
Hi Arthi, thank you for taking the time to leave valuable feedback, Ali will be thrilled to ready this. We wish you all the very best in your new home - Claire
★★★★★ 5/5
GoogleCan’t recommend this place enough. Moved heaven and earth to get us into our new flat at short notice. Callum, Rob and Ali made us feel like priority number 1 from the moment we got in touch. 5/5 stars.
Katie · 15 June 2020
Agent replied · 14 June 2024
Hi Katie, WOW! Thank you so, so much for taking the time to leave such an awesome FIVE STAR review! We are delighted to hear how impressed you are with the service that you have recieved from our fabulous team in Ealing. I know that Callum, Rob and Ali will be thrilled to read your feedback and will really appreciate your kind words. Thank you so much for choosing Townends and we hope you are settling into your new home well. All the very best, Emily
★★★★★ 5/5
GoogleProfessional, attentive and honest. We were very happy.
Ali was particularly helpful in making sure we had all the information we needed and continued to answer our questions throughout the process.PositiveResponsiveness, Quality, Professionalism
Richard · 15 June 2021
Agent replied · 14 June 2024
Hi Richard, thank you for taking the time to leave great feedback! Ali and the Ealing team will be so happy to read your kind words 😊 Thank you for choosing Townends! - Claire …
★★★★★ 5/5
GoogleAmazing agency. Many thanks to Maira Shahid and her team for the smooth and easy renting!
Lyudmil · 15 June 2023
Agent replied · 14 June 2024
Hi Lyudmil, thank you for the 5* and great words for Maira - Claire
★★★★★ 5/5
GoogleGreat service from Callum. Superb knowledge and advice. Callum made the process to finding the perfect place effortless. Callum was consistent at keeping me updated with everything along the way. Would recommend!
Charlotte · 15 June 2021
Agent replied · 14 June 2024
Hi Charlotte, thank you for taking the time to leave great feedback. Callum will be really happy to read this. We wish you all the very best in your new home! - Claire
★★★★★ 5/5
GoogleNakay and Jeffrey have been amazing for my new property in August. Excellent service, would recommend
Mehdi · 20 July 2025
Agent replied · 25 August 2025
Dear Mehdi, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More
★★★★★ 5/5
GoogleWant to thank Luka M for his patience and attentive customer service. Had a super smooth viewing experience and truly appreciate Luka's professionalism.PositiveProfessionalism
M · 15 June 2022
Agent replied · 14 June 2024
Hi there, thanks for the fab 5* and great feedback for Luka! We wish you all the very best - Claire
★★★★★ 1/5
GoogleThis company works with landlords who take multiple days to reply back to sign a contract, and that same landlord will cancel your holding deposit. They also forget or don't have keys to the property they will be showing you, so your 1-hour travel is wasted.
Really bad customer service which I will definitely avoid.
Jignesh · 18 October 2023
Agent replied · 14 June 2024
I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
★★★★★ 5/5
GoogleAnna O made was far and above the best lettings agent I dealt with in my journey to find a flat in London. Several other lettings agents have some "interesting" tactics to try to get you to take their services but Anna and the rest of the Townends team was completely professional and responsive.
I would happily direct anyone who is looking for a place to Townends Estate Agents.
Ezra · 15 June 2022
Agent replied · 14 June 2024
Hi Ezra, thank you for the fab 5* Anna will be thrilled 😊 We wish you all the very best in your new home - Claire …
★★★★★ 5/5
GoogleGreat agency! We had some difficulties with our rent (caused by the landlord), but we were supported so kindly and professionally by the Stirling Ackroyd team. My partner and I very much appreciate the empathy and care we received and would love to rent/buy through this agency in the future
Veronika · 17 December 2023
Agent replied · 14 June 2024
Hi Veronika, thank you for taking the time to leave feedback. Its great to hear of your experience and the support you received and we wish you all the very best - Claire
★★★★★ 5/5
GoogleFirst time buyer - spoke to Pranit Somaiya Letting manager was super friendly and helpful, would highly recommend
Oliver · 2 October 2024
★★★★★ 5/5
GoogleCallum was a great help throughout this whole process and answered all my questions! Was very easy to get in touch with, patient and understanding. Would highly recommend.
Taz · 15 June 2020
Agent replied · 14 June 2024
Hi Taz, Thanks so much for the 5 star review, Callum will be thrilled with your comments! - Claire
★★★★★ 5/5
GoogleAli was so helpful making sure that I had a place to move to on short notice! Quick responses to any questions and very supportive.
Lisette · 15 June 2020
Agent replied · 14 June 2024
Hi Lisette, Thank you for your fab 5 star review! Its lovely to hear that Ali and our Ealing team are providing such a great customer experience! - Claire
★★★★★ 5/5
GoogleI've had years of good service from Robert the lettings manager. He has given good advice. I would recommend Townends to both Tenants & Landlords.
Ehsun · 15 June 2020
Agent replied · 14 June 2024
Thanks so much for your review, Ehsun. I'm really pleased to hear that you've enjoyed working with us, Robert in particular and that you would recommend Townends to both tenants and landlords as their agent of choice. We would love to know what we could do to get that extra star from you, if you are happy to do so please email help@townends.co.uk with any further comments that I can share with the team. Thank you! Emily
★★★★★ 5/5
GoogleWould highly recommend Townends, I rented a one bedroom flat through a lady called Tyana who was very professional, was great help from the beginning all the way through to the end of me moving in. Would definitely use her assisstance if I was to rent again or recommend townends to friends and family in the further. Big thank you!
Jessie · 16 June 2018
★★★★★ 1/5
GoogleDefinitely avoid this agency, Awful customer service and horrible management, Careless even with health and safety matters.
If i could give 0 stars i would.
D · 12 November 2024
Agent replied · 10 December 2024
Dear D. A.,
We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you.
Many thanks, Customer Care Team
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
