Stirling Ackroyd reviews

★★★★★ 5/5

Google

I have been dealing with Robert for many years regarding my flat rental in Brentford. Robert has always demonstrated high professionalism, readiness in replying emails and dealing with any situation arising related to the flat rental. I feel very confortable communicating with Robert. Robert is a very genuing person and he definitely brings that humans inner part in his job! Thank you Robert! Lucia

Fiore · 16 January 2026

★★★★★ 5/5

Google

Stirling Ackroyd have been super helpful and efficient guiding me through the process of finding the right property in a fairly short time. Special thanks to Jeffrey Igbokwuwe for the support and great communication! He answered all sort of questions I had along the way! Thanks again Jeffrey! You have been amazing!

Blazhka · 16 January 2026

★★★★★ 5/5

Google

Donovan has been an absolute pleasure to deal with. Right from the very first call, viewing of the property ,subsequent correspondences, signing of the contract ......he has been exceptional throughout. Thank you Donovan :) an asset to the organisation :) Best Wishes Joel Fernandes

Preets · 19 March 2026

★★★★★ 5/5

Google

My partner and I want to thank Donovan and the team for all of their help with getting our flat secured so quickly. They were always happy to answer any questions that we had and were very quick on their responses! Thank you! :)

Callie · 16 February 2026

★★★★★ 5/5

Google

We all know how hard it is to make the change to a new home, the hardships, the frustration, etc. Robert and Donovan made it seem light work and for this we are very thankful. Give these men a good christmas bonus this year, they diserve it.

IUDC · 10 December 2025

★★★★★ 5/5

Google

Thank you Robert and Stirling Ackroyd for the services and information in helping us stay compliant, especially in the rental market which is undergoing a major change. We thank you and the team for your professionalism, knowledge and courtesy throughout.

Yulong · 24 November 2025

★★★★★ 5/5

Google

Melissa has been absolutely amazing as my property manager. Without a doubt, the best I’ve had so far, always kind, professional, and super responsive with any requests or questions. It’s been a real pleasure dealing with her and it genuinely makes a difference when someone takes their role this seriously. Thank you, Melissa!

Akim · 16 June 2025

★★★★★ 5/5

Google

Joana Kargul is a heart to the Stirling Ackroyd agency and i'm saying this literally she is, Really really great agent, have no words to express, there is often lack of such peoples in the company & this agency has a diamond in this branch. The whole process of renting through a Stirling Ackroyd was so relaxed and amazing, Joana is a really really helping girl, she kept us informed, replying instantly, & helping us on every stage where we got stuck, really nice comunication by Joana during the whole process... i wanted to give 100 stars but the maximums are 5 Once again Great Agent, Great agency. Wish a best of luck to the agency and agent.

Waqas · 15 May 2024

★★★★★ 5/5

Google

Met with Jeffrey yesterday who showed the property answered all questions and assisted me well. Today was great at helping me complete paper work . Very patient.

John · 16 February 2026

★★★★★ 5/5

Google

Good service, positive team, always happy to help when needed. Special thanks to Donovan and Jessica!

Connor · 16 February 2026

★★★★★ 5/5

Google

I have worked with numerous property managers over the years and I would happily say that Corinne Day from Sterling Ackroyd has to be the best, hands down! Quick to respond, quick to action, will answer any question you have, Corinne is …

Rahaf · 16 May 2025

★★★★★ 5/5

Google

I’m happy with the service received from SA, especially Corinne Day who has been my property manager for the past 3 years. She has handled all of my requests efficiently and professionally, with great communication to my tenants .

Natalie · 16 June 2025

★★★★★ 5/5

Google

It's been a great pleasure to work with Ed's team. They are very professional and responsive. Ed is always very profesional and knowledge to answer my inquiry. Vito was my first contact. He is very positive and energized. Love his energy. I was also really impressed to receive his call at 18:20 to apologize for the late response. Having dealt with many agent before. only very few can do that. i would not hesitate to recommend them to any family and friends.

Jin · 15 June 2023

★★★★★ 5/5

Google

Donovan was truly exceptional. He was always available and his responsiveness was incredible. If he didn’t pick up he’d always call back no longer than 5 minutes later. Seriously. We wanted a house that was convenient for work and the town centre and he helped us get exactly that. I would definitely use Stirling Ackroyd again if I ever needed to move into a new property. Thanks Donovan

Josphat · 17 December 2023

★★★★★ 5/5

Google

There are no words good enought to express how amazing they are. Their positivity, patience, professionalism, knowledge and team work are rarely seen nowadays. Jeffrey supported us since the beginning in a superb and professional way; a true gentleman. Seen all on the team supporting us amazed my wife and I.

Daniel · 16 February 2026

★★★★★ 5/5

Google

Trustworthy agent, highly recommended to future renters. Donovan has been very helpful throughout the process - he provided great services and helped us solve all issues efficiently. We were able to secure a flat and move in within 2 weeks! Thanks again for your effort and support.

Yuhang · 27 July 2024

★★★★★ 5/5

Google

Big thank you to Robert and Max for making our move-in date as soon as possible - less than 3 weeks from first viewing to move-in (a personal record if nothing else)! Max was really informative during viewings and allowed us to take our time to check it out thoroughly and flexible to find a time that suited us. Oh Goodlord provides a really straightforward portal for tenant checks (references etc), deposit and signing tenancy contract. Robert kept everything moving as quickly as possible so that we could move in on our desired date. Would happily rent through Townends again, most professional service I've had in over 10 years of renting.

Dean · 15 June 2021

★★★★★ 4/5

Google

I made a lettings enquiry and it was responded to straight away and a viewing booked. The initial viewing didn’t take place as the agent didn’t show but Jess scheduled me for the next day (on a Sunday) so i give credit to her for that and she was brilliant!

Donna · 10 December 2025

★★★★★ 5/5

Google

Robert McPeake and Callum are great agents to deal with at Townends. I can strongly recommend them as trustworthy, listening agents. The times that I have been in need of a tenant they will always go to lengths beyond the norm to provide me with a good tenant, even if it takes a month or so. They do come up with the goods in the end, you can bank on that! And to add to their lettings expertise they are also very kind if you need a hand in taking up a wardrobe or similar to a tenant. This morning they very kindly took up a wardrobe for a tenant on the first floor whom they found, a lady doctor. Top marks for dedication to their work! Robert is especially experienced in his field and I can always ask him for advice as well. They really do make a difference. Callum is also learning fast. Compared to other agents they always come up trumps!

Vera · 15 June 2020

★★★★★ 5/5

Google

I stumbled across an obstacle regarding a residential letting, and had spoken to other letting agents from other companies. However, my enquiry could not be given straight answer. Leaving me, somewhat bewildered...... At the point of giving up. I tried my luck in seeking an answer. I was greeted with a friendly smile and felt instantly assured that, this was the correct place, for some genuine interest in providing information. The woman I spoke to (Zarmina), the person greeting me, professionally and attentive. And..... To my surprise all my questions were answered and even given some valuable advice to work with. It was an absolute blessing, considering I hadn't found anyone who was knowledgeable about the subject. I really hope Stirling Aykroyd see and acknowledge the same, the potential excellence of flawless customer care and that clearly this staff member is an asset to your Organisation. Once I made my decision on the path I will take regarding a residential lettings the first website I'll be checking it Stirling Aykroyd.... Thanks again

Adam · 3 December 2024

★★★★★ 5/5

Google

Ali (lead), Rosie, Robert and Steve all were super friendly, helpful, attentive and professional during the process. They were available and informative upon my questions and requests. The whole process was an enjoyable one and has made tradtitionally a stressful process, relatively easy and organised. Would definitely recommend Townends for any letting needs - very much a cohesive team effort as you can tell by all those who assisted us during this process!PositiveResponsiveness, Quality, Professionalism

Nihal · 15 June 2021

★★★★★ 1/5

Google

AVOID THIS AGENCY AT ALL COSTS Property manager Kamil and Nicole ealing branch who we were contacting with, On 26/09 our bedroom ceiling collapsed, we informed the agency, they only came to clear the debris next day and until 5/10 all they did is putting some sort of white panel , the flat was covered with dust and they were taking there time to clean and finish the job, They were not dealing with the situation urgently. And not even care about living rooms ceiling that the contractor said might collapse as well. Iam not even mentioning the stress that me and my wife are going through until now because of the collapsing and the agency and the landlord not caring about 2 human lives in danger refusing to provide a temporary accommodation and when we decided to move out because we have to, not because we want to, they are asking for rent and an early termination fee over £3000

Dawan · 3 November 2024

★★★★★ 1/5

Google

Terrible experience. Stirling Ackroyd falsely accused us of property damage despite the check-out report confirming everything was fine. They directed us to the wrong deposit scheme, wasting our time and causing unnecessary stress. While we eventually got our deposit back, the way they handled everything was completely unprofessional. Avoid them.

Nicole · 25 September 2025

★★★★★ 5/5

Google

Callum is one of the nicest and easy to work with agents I've met so far and there have been many. He and the company were on always ahead of things and found good properties to match my criteria, I really felt like I was taken care of there and most of that was down to Callum's attentiveness and efficiency and ability to make everyone feel comfortable. Thank you so much!

Chingwan · 15 June 2020