Trusted Agent profile

Stirling Ackroyd London reviews

4.6

★★★★★ Excellent

234 reviews across 1 platform

41 The Broadway, London, W5 2NP

Stirling Ackroyd's London office at 41 The Broadway is rated 4.6 out of 5 across 234 reviews on 1 platform, including 234 Google reviews rated 4.6.

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4.6 / 5

234

Reviews on Google

This office

Reviews may appear on more than one platform.

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Google

Corinne Day is an exceptional property manager based at the head office. In life, trusting takes time, but delivering promises requires even more effort. As both a landlord and a tenant, I can confidently assert that Corinne is the … More

Tony · 14 May 2025

5/5

Google

I’m very grateful to touch Stirling Ackroyd to find my house to rent. Specially Thanks to Maira who has brilliantly and patiently supported me to find my house. I greatly appreciate her kindness. Moreover, offer price is comparatively cheap than other agencies. Thanks again Maira Shahid and Stirling.

Abu · 15 June 2023

Agent replied · 14 June 2024

Hi Abu, thank you for taking the time to leave great feedback for Maira! We wish you all the very best - Claire

5/5

Google

The service was great and I received a lot of great support from Jeffrey. I saw 5 properties in one day and it all got tied down on the day, would recommend

Dimitrios · 16 January 2026

Agent replied · 16 April 2026

Dear Dimitrios, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Robert has been fantastic from the first meeting when initially coming to value my flat for rental. Really approachable and quick to respond and a calming voice of reassurance when needed throughout the tenancy. I would highly recommend, 5 star service.

Megan · 17 November 2023

Agent replied · 14 June 2024

Hi Megan, thank you for taking the time to share your experience while renting your property with us. Robert will be thrilled to read this and we thank you for choosing Stirling Ackroyd - Claire

5/5

Google

I found striling ackroyd office by online , this office staff and the all team very good and i got very good property the all staff are very kind especially jeffrey and they help me lot for moving in new house.

Naveen · 25 September 2025

Agent replied · 24 December 2025

Dear Naveen Kumar We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team

5/5

Google

Joanna and the entire team were outstanding. Constant and timely communication throughout the entire leasing process. The team allowed us a same day viewing of the property. During the leasing process my wife and I gave birth to our second child so we were not able to make it into the office to sign all of the necessary documents to finalize the lease. The team went above and beyond by coming to our house to allow us to sign the documents so we would not lose out on the property. Amazing customer service!

Jason · 16 March 2024

Agent replied · 14 June 2024

Hi Jason, thanks for the 5* and great words for Joanna and the team. Its lovely to hear of your experience and we wish you and your family every happiness in your new home - Claire

5/5

Google

Although I did not end up taking the rental property I viewed with SA, I wanted to post this review as I found the agency to be the most professional and responsive in the area. I signed up with over 12 and SA were the most efficient and …

Claire · 16 June 2025

Agent replied · 16 April 2026

Hi Claire Hilton, Thank you for taking the time to review your recent experience with our Stirling … More

5/5

Google

Donovan was very patient with us in his handling of the property we are now renting. He handled the letting in an expeditious manner; answered any questions and was very patient with us. We strongly recommend Donovan.

David · 18 October 2023

Agent replied · 14 June 2024

Hi David, thanks for the 5* and feedback for Donovan who I know will be thrilled to read this. We wish you all the very best in your new home - Claire

5/5

Google

The staff were very friendly and polite - in person and on the phone. They were knowledgeable about the property and punctual to the viewing. Special thanks to Jessica who helped me with a query about the paperwork.

Patrick · 25 March 2025

5/5

Google

I want to share my experience of 15 years with this agency. We stared in 2010 and for 15 years they have fully managed our flat perfectly and we always felt entirely supported by them while we lived abroad. In the past few years Corinne Day …

Manuel · 16 June 2025

Agent replied · 16 April 2026

Hi Manuel, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! … More

5/5

Google

Donovan was very professional and friendly. The move to our new place was smooth and he was readily available to help with any querries.We couldn't be more pleased with the service provided! Thanks!

Martha · 17 December 2023

Agent replied · 14 June 2024

Hi Martha, thank you for taking the time to share your experience. We wish you all the best - Claire

5/5

Google

When our prospective landlord turned out to be a scammer, Stirling Ackroyd and Corinne Day in particular did their absolute best to fight for us and help us get our money back. We rented a property through the agency, but surprisingly for both sides, the flat turned out to be unliveable. We had already paid the deposit and the first month’s rent by then, and thought we had lost that money forever, but thankfully, the company looked into the matter with all due diligence. Corinne and the agency directors stood by us until the end, and put a lot of effort into arguing our case and getting our money back from the landlord. For this, we couldn’t be more grateful. Thank you very much!

Max · 17 December 2023

Agent replied · 14 June 2024

Hi Max, thank you for sharing your experience and we are so happy to hear of the support you received during a difficult time. We wish you all the very best and we thank you for choosing Stirling Ackroyd - Claire

1/5

Google

PLEASE BE CAREFUL I put an offer on a property to rent. My offer was accepted and I was sent a link to read a draft contract, confirm it was read and pay the deposit. I sent screenshots of error messages but I was being pressured to pay the deposit without reading the contract. They refused to email a PDF version and was told I would lose the property if I didn’t blindly pay the deposit. PLEASE BE CAREFUL and do not sign anything or pay a deposit unless you are fully informed as to what you are agreeing to!

Lola · 17 November 2023

Agent replied · 14 June 2024

Dear Lola, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire

5/5

Google

I'm really happy with the service received. The agent, Ali, was very efficient, supportive and responded to all my queries and requests calmly and gracefully. He also assured personally that all tenancy related proceedings were running smoothly which put my mind at ease. I've worked with a few agencies before and Ali was the best by far!

Andrei · 15 June 2020

Agent replied · 14 June 2024

Hi Andrei, thank you so much for taking the time to leave such an awesome five star review! Its amazing to hear how Ali has really shone for you and is the best agent you have worked with by far - what an awesome achievement! We agree with all of your comments made about Ali, we are incredibly lucky to have him as part of our team and lucky to work with clients like yourself. All the very best, Emily

5/5

Google

Pranite and Zarmina were great help. They were quick, concise, and very accommodating.

Fahad · 2 October 2024

Agent replied · 23 October 2024

Dear Fahad Guled Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team

5/5

Google

Walked in on an off chance and was attended to by Maira. She was very thorough and took her time in explaining and searching. I would recommend your company. Thanks Maira. All the best👌 …

Oluwadamilola · 15 June 2023

Agent replied · 14 June 2024

Hi Oluwadamilola, thanks for taking the time to leave such great feedback for Maira. We wish you all the very best - Claire

5/5

Google

Anna Ozog was incredibly helpful and professional in helping us secure our flat, going above and beyond in her role. I would highly recommend her as an estate agent and Townends for their work as a team in guiding us through the tenancy application.

Rory · 15 June 2022

Agent replied · 14 June 2024

Hi Rory, thanks for the fab 5* Its great to hear how Anna and the team guided you through finding your new home. We wish you all the very best - Claire

5/5

Google

I have been with the agency for over a decade with properties in the Brentford area. I have found them to be very professional at all times and their client service second to none. Their understanding of local market conditions has always been very accurate and I would recommend them to any potential client. Their current team led by Erol & Robert are more like business partners than mere service providers and I highly respect their opinions.

Ian · 19 August 2023

Agent replied · 14 June 2024

Hi Ian, thank you for sharing your experience while working with Erol and Robert its fantastic to hear and we thank you for choosing Stirling Ackroyd - Claire

5/5

Google

I’m glad that we met with Donovan. We found the best house to rent thanks to him. He has always been helpful especially during the reference check. We are happy to choose Stirling Ackroyd.

Can · 16 July 2025

Agent replied · 16 April 2026

Hi Can, thanks for the 5* review for Donovan. Its great to hear and we wish you all the best - Customer Engagement.

5/5

Google

Robert, Ali and the team have been brilliant in handling my property and provide a high standard of service. They worked quickly to find new tenants and ensured that all the legal requirements, including the EICR, were dealt with on my behalf. Would highly recommend.PositiveResponsiveness, Professionalism

Tom · 15 June 2021

Agent replied · 14 June 2024

Hi Tom, thank you for taking the time to leave feedback. Robert, Ali and the team will be so happy to read this! Thank you for choosing Townends😊 - Claire …

5/5

Google

Maira Shahid was brilliant to deal with, she was accommodating and understanding of our needs in finding a new home. Thanks very much for all your help Maira.

Mustafa · 15 June 2023

Agent replied · 14 June 2024

Hi Mustafa, thank you for taking the time to leave very kind words for Maira. Its lovely to hear and we wish you all the best - Claire

5/5

Google

Had to move due to a section 21. Stirling Ackroyd contacted me with a new property which suited me and assisted me with all the details needed to secure it.

Viv · 26 July 2025

Agent replied · 25 August 2025

Hi Viv, We greatly appreciate your 5-star review and the time you took to share your … More

5/5

Google

Pranit has been so helpful to us in securing a property to rent, answering all our questions super quickly and selling us as tenants to the landlord which we really appreciate! Super thankful and a great experience.

Gracie · 2 October 2024

5/5

Google

I went to look round a flat last week and Anna O showed me round. Anna was very helpful with answering any queries that I had about the property. It was a great first experience with Townends!

Cassie · 15 June 2022

Agent replied · 14 June 2024

Hi Cassie, thanks for the great 5* star review! Its great to hear how Anna was so helpful in assisting you in finding your new home 😊 We wish you all the very best - Claire …

Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.

Read Stirling Ackroyd's Google reviews

Questions about Stirling Ackroyd London

How many reviews does Stirling Ackroyd London have?

Stirling Ackroyd's London office has 234 reviews across 1 platform: 234 on Google.

What is Stirling Ackroyd London's rating?

Stirling Ackroyd London is rated 4.6 out of 5 across all 234 reviews, and 4.6 out of 5 on Google from 234 reviews.

Where is Stirling Ackroyd's London office?

Stirling Ackroyd London, 41 The Broadway, London, W5 2NP.

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