Trusted Agent profile · London
★★★★★
272 reviews across 1 platform
41 The Broadway, London, W5 2NP
Stirling Ackroyd's office in London, at 41 The Broadway, is rated 4.6 out of 5 across 272 reviews on 1 platform, including 272 Google reviews rated 4.6.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleCallum was a great help throughout this whole process and answered all my questions! Was very easy to get in touch with, patient and understanding. Would highly recommend.
Hi Taz, Thanks so much for the 5 star review, Callum will be thrilled with your comments! - Claire
5/5
GoogleAli was so helpful making sure that I had a place to move to on short notice! Quick responses to any questions and very supportive.
Hi Lisette, Thank you for your fab 5 star review! Its lovely to hear that Ali and our Ealing team are providing such a great customer experience! - Claire
5/5
GoogleI've had years of good service from Robert the lettings manager. He has given good advice. I would recommend Townends to both Tenants & Landlords.
Thanks so much for your review, Ehsun. I'm really pleased to hear that you've enjoyed working with us, Robert in particular and that you would recommend Townends to both tenants and landlords as their agent of choice. We would love to know what we could do to get that extra star from you, if you are happy to do so please email help@townends.co.uk with any further comments that I can share with the team. Thank you! Emily
5/5
GoogleWould highly recommend Townends, I rented a one bedroom flat through a lady called Tyana who was very professional, was great help from the beginning all the way through to the end of me moving in. Would definitely use her assisstance if I was to rent again or recommend townends to friends and family in the further. Big thank you!
1/5
GoogleDefinitely avoid this agency, Awful customer service and horrible management, Careless even with health and safety matters. If i could give 0 stars i would.
Dear D. A., We appreciate your feedback and thank you for taking the time to let us know about your experience. We strive for nothing less than excellent service, and we always take it very seriously when we hear of any dissatisfaction from our customers. We are sorry we did not meet your expectation in this instance. If you would like to contact us at customercare@lrg.co.uk we will be happy to look into this for you. Many thanks, Customer Care Team
5/5
GoogleI'm a professional landlord and switched to Townends from another local agent who had been unable to find me the right tenant. Ali, Robert and the whole team have been efficient, professional and helpful throughout, keeping me informed about viewings and their outcomes, as well as the whole tenant sign-up process. I'm very happy to recommend the Townsends team to any landlord in the area.
Hi George, thank you for taking the time to leave feedback. It is great to hear that Ali, Robert and the team were able to find you the right Tenants! Thank you for choosing Townends 😊- Claire …
5/5
GoogleAli is a really helpful guy really smiley and professional to his job. Thank you Ali for your time and help!!!
Hi Rea, Thank you for your very kind words for Ali at our Ealing branch, great to hear! Thank you for choosing Townends and we wish you all the best in your new home. - Claire
5/5
GoogleGreat service and really helpful! Callum at Townends kept me sane and informed during the most complicated move. Would definitely recommend!
Hi Deanna, thank you so much for taking the time to leave such a lovely five star review! We are delighted to hear how pleased you are with the great service that you received from our team, Callum in particular! We understand how stressful moving can be and I am thrilled to hear how Callum was able to support you during your complicated move. Please do recommend us to your friends and family, we'd love to be able to continue working with awesome clients like yourself! All the very best, Emily
5/5
GoogleI was shown a flat by letting agent Donovan McLeod, who made the daunting process of navigating this very competitive and frustrating rental market much more relaxed by just engaging with me in a kind, easygoing and diligent manner. I can't recommend working with him enough!
Hi Matthew, thanks for taking the time to leave very kind words for Donovan. We wish you all the best - Claire
5/5
GoogleI have worked with Robert and his team for many years and have always found them to be extremely helpful and able to find the right tenants for us at the right time. Robert is extremely positive which gives confidence he will be able to deliver a great service. Thank you Robert and team!
1/5
GoogleExtremely awful communication with that company. Tried to sign the contract as a new tenant, we agreed to do that and Sebastien Lewis told me that he will send me email the same day. He did not. I tried to send emails, I called and he kept saying that he will send the email same day. He never did. 2 MONTHS LATER I received an email from them to send them filled form ASAP. Ridiculous.
5/5
GoogleCurrently looking with Townends and finding great customer service - really feel they take the time to get to know what we are looking for and make suitable suggestions tailored to help find the right place for us. Max showed us around a few places and was really informative and helpful so it felt comfortable to continue looking with Townends.
Hi Felix, thank you for taking the time to leave feedback. We wish you all the very best in your search! - Claire
5/5
GoogleRobert and his team delivers every time I need their help. Great branch always helpful
5/5
GoogleHaving had experience with several other agents, meeting David was a breath of fresh air. He has been a true professional. David has been accommodating and understanding on every level. We will request his services again, when needed, and would highly recommend him to others. S & J
5/5
GoogleI called the agency to get some information about a property and spoke to Henry. He was friendly and willing to help, the service was very efficient. He clarified all of my questions and was able to offer extra information about other properties in the area. Great Estate agency
5/5
GoogleWorking with Ed has felt like a true partnership. He has brilliantly and patiently supported me through my first home purchase and made what has been a steep learning curve seem easy. I greatly appreciate his knowledge and his kindness.
Hi Olivia, thank you for taking the time to leave great feedback for Ed. We wish you all the very best in your lovely new home - Claire
5/5
GoogleExcellent agents and I use them to let my properties. They are always accommodating and provide a professional and friendly service.
Hi Janan, we are so happy to read such a great review about Stirling Ackroyd Ealing! Wishing you all the best - Claire
5/5
GoogleGood communication, advice and responsiveness
Dear Alison, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleCallum from Townends was really friendly, helpful and genuine. Thoroughly recommended!
Hi Ieuan, thank you so much for taking the time to leave a five star review! We are thrilled to hear how impressed you are with the service that you received from Callum, we agree that he is super friendly, helpful and genuine and we are very lucky to have him as part of our team. Please do recommend us to all your friends, family and colleagues who require the assistance of a professional agent! All the best, Emily
1/5
GoogleNo email reply and no communication after our rent ended. We didn’t get our deposit back until the third party was involved.
We are very sorry to see how unhappy you are with your recent experience. Please contact us at help@stirlingackroyd.com so that we can look into any outstanding issues for you. Many thanks - Claire
5/5
GoogleThe process was smooth and fast. I was actually surprised at how quickly Robert was able to get everything set in motion. Due to the limited amount of time I’ve had to find a new place, I was very pleased with this process.
5/5
GoogleFrom the moment I stepped in the office, I've got great experience here. People here were so eager to help me despite a bit of language barrier. Donovan, it's been so kind of you!!!
Hi there, thank you for taking the time to tell us of your great experience working with Donovan. Its lovely to hear and we thank you for choosing Stirling Ackroyd - Claire
5/5
GoogleRob and Fabio are the best estate agents I have ever met.There are very friendly,professional and always ready to help.Thank you.
Hi Maria, thanks for the 5* feedback for Rob and Fabio - Claire
5/5
GoogleCallum was very helpful. Pleasure to deal with.
Thank you for the 5 star review Andrew, pleased you found Callum so helpful. If we can be of any further assistance please do let us know. Many thanks, Amber
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