Stirling Ackroyd London reviews

★★★★★ 5/5

Google

We have had a positive experience with this estate agents. We have had regular communication from Jad and the process has been very easy to rent our flat.

Zoe · 16 June 2023

★★★★★ 1/5

Google

I made an offer for a property to rent through this agency. After accepting my offer they changed the details of my offer (the duration of my offer) and refuse to pay me back the deposit I had paid. Certain members of staff are surprisingly rude and arrogant

Pourya · 25 August 2020

★★★★★ 4/5

Google

A professional team taking the client's needs into consideration when selecting the tenants. There was communication at every stage in the process and reassurance thar ongoing support was available if needed. Overall a very good experience.

Derek · 26 August 2018

★★★★★ 5/5

Google

I've been renting my property for 5 years now with Beresford Residential. This year was a very depressed rental market with covid impacting everything. The team worked very hard to get my property rented again, though at a reduced rate to the previous years, but this is to be expected. The bottom line is they were very diligent and professional and got it rented again. Hopefully the market will pick up again in 2022!PositiveResponsiveness, Professionalism

Fatima · 25 August 2021

★★★★★ 1/5

Google

I just called the Brixton branch, a lady picked up the phone. I asked if the multiple properties advertised on their web site were available and she told me only one was, she was very unpleasant and plenty of attitude. I only asked her when would have been the best time to call back and get more choice of properties and she tried to lecture me on the nonsense she was saying...keep repeating "understood?" . Zero customer service skills and zero manners. Plus they should keep their website up to date if they don't wanna be bothered by POTENTIAL CUSTOMERS calling their office.

Maddy · 16 June 2020

★★★★★ 1/5

Google

I believe a star is generous but it doesn't allow less. Our cooperation with Beresford Residential, if you can call it that, for the past year, has been a real nightmare. From not replying to emails, not fixing issues for months, making it real hard to get an answer from them or any help to the worst costumer service we have ever received, even lies! Not everyone in the agency of course, some have been really nice. But we had the misfortune to have a horrible property manager with a worse manager, that would cover her any time we requested to make a formal complain. The overall experience has been really disappointing and exhausting, I wouldn't wish it to anyone. The only good thing coming out of is "horror stories" and jokes for work. Just make sure you are willing to risk wasting a lot of your time to try to communicate with these people or even do their work. EDIT: we finally left that house because there was a mice infestation. The agency made us pay their exterminator company with the promise that the landlord would close the entry points on the walls. When the exterminators said the holes are big enough for cats and they need to be closed ASAP they never did it and left us like that for months. After leaving we had to wait for 3 months for our deposit!! But we are finally free from that horrible agency!

Sydney · 16 June 2020

★★★★★ 1/5

Google

The worst estate agent I have ever come across and I have rented 9 different properties in 4 different countries, 5 of which have been in London. Do not use them. When we first visited the property, the agent did not know how far the closest station was, where the nearest shop was or how the utility bills worked in the property. This level of incompetence should have been enough of a warning sign for how they would perform throughout our entire tenancy. Not only was their correspondence absolutely useless, but in addition to this we have just finished a dispute with an independent deposit protection scheme (for which we were returned ~90% of our disputed funds) after Beresford conducted a check-out report and incorrectly listed a whole array of wear and tear as being 'damages' with redecoration required. If we hadn't disputed this they would have got away with it. They will never take the leaving tenants' side because they want to make as much money as possible for their landlords in order to keep them as clients. Whoever leaves a good review has clearly never actually rented a property with Beresford and has simply experienced the initial stages where of course they will seem like an acceptable company because they want your money. Do not go with Beresford. There are so many other agencies in the area and they are inevitably bound to be better.

Monica · 16 June 2020

★★★★★ 1/5

Facebook

Very keen to take your money, no interest in adhering to the legally binding contract once the money is in their pocket. Poor communication would be a flattering description for the complete inability to communicate. Would avoid completely.

Jacob · 11 April 2022

★★★★★ 5/5

Google

I had Jad Zouhbi as my estate agent and he was very efficient and helpful! :))

Anna · 16 February 2024

★★★★★ 1/5

Facebook

They just want your money. I spend 1400 just to find out the property they were selling had a issue and its been taken off from market few times and they are still trying to sell. �

Mamta · 25 April 2022

★★★★★ 5/5

Google

William helped me through the whole process, any issue we encountered he very quickly solved. I cannot recommend him enough as an agent.

A · 25 August 2023

★★★★★ 5/5

Google

We had a great experience with Jad, he was very helpful throughout our renting process and always available to answer our queries

Shikha · 19 September 2023

★★★★★ 5/5

Google

Every one is been very helpfull and kind and they have been very quick as well....I been help mostly from George, that showed me the room and explained everything about rent, Bill's and so on, a very nice person and very available for any question and doubt, basically always there for anything and thank to him again because he came to show me the room on friday at 7:15 pm, no one usually does that. Thank you very much George....

William · 24 October 2019

★★★★★ 5/5

Google

Beresford were great: always friendly and patient on the phone and very prompt getting back to us. Thanks especially to Cameron - really friendly manner and went out of his way to help us!

Leah · 26 August 2018

★★★★★ 5/5

Google

Omar from Stirling Ackroyd Brixton showed us round our new property and was very helpful and responsive all the way through the move process.

Harry · 21 July 2023

★★★★★ 1/5

Google

We arranged to view a property that looked great in the photos and was within our budget but when we arrived for the viewing it was a different flat than that in the photos. It was darker, smaller and a completely different layout. We had travelled very far to come see the property and we're very disappointed. They tried to play it off as accidental and a 'miscommunication' but it was in fact a misleading lie as they had even added a photo of the exterior of the correct house on the listing. I see similar reviews from other people so it seems like a common occurrence for them to add misleading and false photos to listings.

Jemma · 17 June 2019

★★★★★ 5/5

Google

Renting a flat with Beresford Residential has been a great experience, they have been very nice and helpful during the whole process

Florence · 9 January 2022

★★★★★ 1/5

Google

Our landlord decided to use Beresford to rent out the property as we were due to move out. Beresford frequently ignore the 24 hour notice rule and attempt to come round, they did this on at least 4 occasions. They also frequently turn up at whatever time they like, completely ignoring the time they have given as notice. We have had them turn up an hour early, or 2 hours late and when they do turn up, they don't knock, they just open the door. On one occasion they left without locking the door, so we returned to an unlocked flat!! We had an incident of them requesting to come at 9am and never showed up, they then claimed they never made the request as they don't open then and reported to our landlord that we were mistaken. Upon presenting proof of their email stating the time to be 9am, instead of getting an apology, they just rearranged the time (and then turned up half an hour early, claiming we were sent the wrong time - again no apology). Completely useless and treat tenants with no respect whatsoever.

Josh · 10 January 2019

★★★★★ 1/5

Google

Never had an estate agent as untrustworthy as Stirling Ackroyd. Very unprofessional. Will definitely put a complaint with their in-house department.

Mario · 25 August 2023

★★★★★ 5/5

Google

I would highly recommend Beresford and would like to say a huge thanks to Cameron for being so helpful and honest (and patient!) when helping us find our perfect home! Thank you!

Jess · 26 August 2018

★★★★★ 5/5

Google

Beresford Staff Matthew has been extra helpful to us ! He made sure we look a property we can move in !!!! It was nice dealing with beresford and the Staff !!

Christine · 26 August 2018

★★★★★ 5/5

Google

Elizabeth from Beresford was amazing to work with, she gave us lots of good letting options of fine quality and understood what we wanted. Thanks for helping us find our home! :)

Hattie · 26 August 2018

★★★★★ 1/5

Google

Rented though this estate agent a few years back. Whilst I was living there, they decided that some work needed to be done on my room and I was effectively not allowed the use of my room for this time. The contractor they used was incredibly unprofessional and even left pornographic material in the room. Also numerous times, estate agents or contractors came round with no notice, completely ignoring the contractual obligation to give 24 hrs. When we pointed this out at the end of our contract, suddenly the part of the deposit that they had withheld was released without further argument...

Alex · 17 June 2018

★★★★★ 5/5

Google

Great experience with Stirling Ackroyd, Jad in the Brixton branch was very professional and went above and beyond for us!

Frankie · 25 August 2023