Trusted Agent profile · London
★★★★★
328 reviews across 2 platforms
91 Acre Lane, London, SW2 5TU
Stirling Ackroyd's office in London, at 91 Acre Lane, is rated 4.3 out of 5 across 328 reviews on two platforms, including 291 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleMyself and partner dealt with Karina - one of the property managers who was fantastic with us throughout the process of letting a flat. Responded to our many queries quickly and clearly and made the process much easier.PositiveResponsiveness, Professionalism
5/5
GoogleMohammed has been very proactive and helpful and has answered all our questions and accommodating on all requests very informative on viewing and save me a lot of time I highly recommend Beresford residential brixton 100% BY Shihab Dirar ,tenant in Brixton
1/5
GoogleWe had the displeasure of living in a house managed by Beresford for a year. They are unhelpful, uncommunicative and unorganised, if that’s what you’re looking for in an estate agent, you’ve come to the right place. They are happy to take your money with extortionate add-ons. It’s been a relief to move out and on from Beresford.
Dear Toby, I am very sorry to hear that you have been unhappy with the service provided. We have hundreds of positive reviews from happy customers so it is always very disappointing to hear about a negative experience on a review website. So that we can respond in full, we would urge you to contact us directly via info@beresfordresidential.com or by calling your local branch so that a Branch Manager can investigate your comments. We hope to hear from you soon.
5/5
GoogleViewing with Feroza Ahmed from Stirling Ackroyd. Really knowledgeable about the property, really great communication. Pleasure to deal with. Thank you.
Hi Caroline, thanks for taking the time to leave feedback. Wishing you all the best - Claire
1/5
GoogleNot helpful and don't really care, Made an inquiry about a property and asked if the landlord was willing to give it unfurnished as I have my own furniture. They said come and view the property first and if you're happy make an offer we can find out if the landlord is happy to give it unfurnished. Shouldn't they find it out first before making a viewing without wasting my time. After all I'm working full time (one of the criteria they need from renters) sure I'll drive an hour to make an offer to a property that was not going to happen. They said they ll call the landlord and let me know. Never got a call back. When I called them each time they kept asking me do you know who you spoke to? sure Ill follow this up and call you back. no reply. Do you know who you spoke to? sure Ill follow this up and call you back. No reply. Great help thank you very much for nothing.NegativeQuality
2/5
GoogleThe team is very responsive and helpful hoewever I got the sense that they were leveraging my offer even after I put in a deposit to get a better deal, especially since the person who got the apartment went through the same agency. this is after a member of their staff confirmed that everything is in place and all we had to do is wait for the lease agreement This left me in tough spot with my current lease ending soon and them coming back and telling me they have given the house to someone else. I had even mentioned my situation to them and had they had the courtesy to inform me that there were other applicants in the running I would’ve never put all my eggs in one basket. So 0 marks for transparency
5/5
GoogleMy girlfriend and I were helped by Chris Waweru through a lettings process - he was attentive and knowledgeable at all times through what otherwise could have been a stressful situation with tight time schedules. Can't wait to move into our new home! (It's coming home)
5/5
GoogleJust wanted to thank Shelly Ann for her invaluable assistance during my recent flat search. Her knowledge of the local market, professionalism and enthusiasm were evident throughout. I have no hesitation in recommending both her and Beresford residential
5/5
GoogleGreat experience so far with Alessandra. She was friendly, and quick to respond to my questions and to call me back.
1/5
FacebookAppalling, disgusting and insulting service is what I have come to expect from Stirling Ackroyd. I have been a landlord with them managing my property for the last three years, and my experience has been terrible at every turn. Clowns, jokers, and scam artists are how I would characterise every person I’ve interfaced with during my time with them. Do yourself a favour, and stay away from this pathetic, low-life, work-shy joke of a company.
5/5
GoogleDannielle Perry was very polite and efficient in assiting us in finding a flat. We recently moved to London and she was helpful in answering all of our questions and addressing our concerns. We would highly recommend her as a letting agent!
5/5
GoogleAll the team at Acre Lane were fantastic in helping me let my property - proactive, quick, not pushy and always super friendly! Karl has been excellent in getting me organised with all the paperwork and process once tenants had been found. Thoroughly recommend these guys!
4/5
GoogleThe deal could not be finalised due to a landlord changing his mind, but Omar provided great customer service throughout the process.
Hi Diego, thanks for the 4 star - Claire
5/5
GoogleExceptional customer service provided by Omar. My partner and myself are about to move in our first home together and Omar helped us from start to finish. Highly recommend.
Hi Mariyan, thanks for your kind words for Omar and the 5* We wish you all the very best in your new home together - Claire
5/5
GoogleReally responsive team, Jad helped us so much through our move in. We were all very pleased with the service provided and all the checks prior to move in were prompt so no delays.
Hi Jownny, thanks for the great 5 star and feedback for Jad! We wish you all the very best - Claire
5/5
GoogleI had the pleasure to meet Rio and she’s very helpful and sweet person. She been helping me to find the right place and I really appreciate her time and kindness.
5/5
GoogleI'd like to recommend Stirling Ackroyd. Kurwahn helped us to find new tenants. It was always a pleasure communicating with him and we felt in safe hands. Thank you!
Hi Joukje, thanks for the 5* and great words for Kurwahn. We wish you all the best - Claire
5/5
GoogleSo far Beresford have been very helpful in helping us to let a flat. Shelly-Ann has been friendly, helpful and professional. We are really looking forward to our new home, and working with the continuing quality of Beresford.
5/5
GoogleGreat service overall (special mention to Chris!). They managed to book us into a flat viewing at very short notice, and expedited the offer process to ensure this was sent to the landlord asap, and consequently accepted. Would definitely recommend!
4/5
GoogleElizabeth was fantastic in helping us secure the property we wanted! She answered our questions quickly and kept us in the loop about the offer process and outcome; we are very grateful and excited to move in next week.
5/5
GoogleExcellent customer service offered by this branch. I have only been working with them for a short period of time but the level of service is exceptional especially from David Lewis and Maurice Applewhaite. Highly recommended in the Brixton area.
Hi there, thanks for the great 5* for David and Maurice. I know they will be thrilled to read your kind words and I thank you for choosing Stirling Ackroyd - Claire
5/5
GoogleMaurice was very helpful getting us a reduced rent for our tenancy renewal and a new bed + mattress in our flat. Good experience and are quick to respondPositiveResponsiveness, Professionalism
5/5
GoogleI found the team very accomodating, down to earth and helpful. Thanks to Cameron, we were able to find the perfect house in the perfect location stress free as first time renters. I would reccomend using this service!
5/5
GoogleThe team is very professional and always ready to help - I was working with Jad to find a place and would recommend him to everyone!
Hi Sameeksha, thanks for the 5* and lovely words for Jad who I know will be thrilled to read this! We wish you all the very best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's London office has 328 reviews across two platforms: 291 on Google, 37 on Facebook (across the whole business).
Stirling Ackroyd London is rated 4.3 out of 5 across all 328 reviews, and 4.4 out of 5 on Google from 291 reviews.
Stirling Ackroyd London, 91 Acre Lane, London, SW2 5TU.
