Trusted Agent profile · London
★★★★★
328 reviews across 2 platforms
91 Acre Lane, London, SW2 5TU
Stirling Ackroyd's office in London, at 91 Acre Lane, is rated 4.3 out of 5 across 328 reviews on two platforms, including 291 Google reviews rated 4.4.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleStirling Ackroyd in Brixton are outstanding. We've received fantastic service from Jad Zouhbi. He is always quick to respond, helpful and great to deal with. The whole process was very easy for us. We were moving internationally, and Jad was communicative, helpful and accommodating during the process.
Hi Nail. thank you for your great review for Jad. Its lovely to hear and we wish you all the very best in your new home - Claire
5/5
GoogleI had a great experience when trying to find a rental property , especially with Alessandra. She was extremely helpful and attentive to all my needs and honestly the best agent I’ve ever worked with so thank you!
Dear Dominique, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back … More
1/5
GoogleSuggest you avoid renting through this estate agent at all costs, they were ok up until we moved in and then when we wanted to get any issues fixed they would take ages to resolve them (often months) despite following the correct procedure of creating cases through their website. For months we were left with windows that had huge gaps in them where the frame had bent - this was during winter so we had to spend loads extra on heating. We also had part of our ceiling fall down which they never repaired and a broken thermostat meaning we were without properly functioning heating for about a month. The worst part came when we left and tried to get our deposit back, it wasn't even a matter of them just taking loads of money off or anything, despite always having paid our rent in full and on time they have just been stalling and stalling saying they need to speak to the landlord and are still yet to give us an amount or give any of our deposit back. It has now been 8 weeks since we moved out and 5 weeks since we started asking for updates about our deposit leaving me no choice but to go through the incredibly time consuming process of raising a dispute with the deposit company which is a process that can take up to 3 months to be resolved and stirling ackroyd have now stopped even replying to my emails despite my communication with them always being very polite and professional. Absolutely dreadful service.
Hi Freddie, thanks for the 5* - Claire
5/5
GoogleHad an amazing experience with Stirling Ackroyd Brixton. Kurwahn went above and beyond in answering all my questions and was always extremely helpful and quick to respond !!
Hi Catlin, thanks for the 5 star review for Kurwahn. Its great to hear of your experience and we wish you all the very best - Claire
5/5
GoogleJad was incredibly helpful in making the process of finding a new house simple and easy. Would recommend getting in contact with him should you be looking for a new property. Many thanks to Jad and the Stirling Ackroyd team.
Hi Alex, thank you for the 5* and kind words for Jad. Its great to hear of your experience while looking for a new home and we wish you all the best - Claire
5/5
GoogleI was very pleased with the great help Rio gave me from beginning to end; she was very good and efficient in her work 🙏🙏 thank you …
Dear Jatnna, We greatly appreciate your 5-star review and the time you took to share your experience with us. Your feedback is invaluable and motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Many thanks, Customer Care Team
5/5
GoogleAlessandra and Meis are absolute angels!! They have been so patient with us and helped us secure our property, I don’t know what we would have done without them. They have helped us every step of the way and have gone above and beyond for us and we are forever grateful for the hard work they have put in. Thank you so much !!
Dear Mahamadou, Customer care is important to us so we really appreciate you taking the time to leave a review and for giving us a 5 star rating! Many thanks, Customer Care Team
5/5
GoogleOmar has been helpful from the day we are inquiring about a flat to rent until we secured it. He’s approachable, listened to our inquiries, professional, and guided us all throughout.
Hi Lorraine, thank you for the 5* and great feedback for Omar. Its lovely to hear how he guided you through finding your new home and we wish you all the best - Claire
5/5
GoogleOmar made the stressful task of moving a lot easier for me. He was available to help, transparent and friendly.
Hi Xenia, thanks for the 5* review for Omar. Its great to hear of your experience and we wish you all the very best - Claire, Customer Engagement.
5/5
GoogleWe recently started renting with Stirling Ackroyd and had the pleasure of Rio assisting us with the process. She was a massive help and really patient with us throughout the process. Thank you!
Dear Zoe, We greatly appreciate your 5-star review and the time you took to share your … More
5/5
GoogleViewed a property in Brixton with a lovely agent name Doyin. She was courteous and answered all of my questions. She even helped me through the application process personally. Really nice to find someone like this in an otherwise cold housing market.
Dear Archie, Thank you for your wonderful review! We are thrilled to hear that you had a positive experience with us. Your feedback motivates our team to continue delivering exceptional service. We look forward to welcoming you back soon! Kind regards, Customer Care Team
2/5
GoogleRented with Beresford Residential for over 18 months, would not recommend. After our original Property Manager went on maternity leave, we were never given another named contact. Very slow to renew contract and even slower to settle check out after tenancy end. Would go for a bigger name agent in the future where they are more professional.
Dear Lucy, Thanks for your feedback and we are sorry that you were disappointed with the service that you received whilst renting a property with us. After your initial Property Manager went on Maternity Leave I can see that the property was re-assigned to another Property Manager immediately, however I believe that following this there was only one maintenance issues that needed our assistance. In respect of your tenancy renewal, I can see that the renewal agreement was finalised in good time prior to the renewal date. Lastly, in respect of the deposit return - this was completed less than four weeks after you vacated the property. The reason that this wasn't completed sooner is that we have to wait for the Clerk to write up and send us the report, and then once we have reviewed this for the landlord, we have to wait for them to come back to us to confirm how they wish to proceed. We always endevour to complete this process as quickly as possible, but this is fairly average in terms of how long the process can take. Best wishes, Beresford Residential
5/5
GoogleFast and reliable service. I have been dealing with Jad from the Brixton office to help find and secure a tenancy. Jad was super helpful. He answered all my questions correctly and didn't hesitate to give me any recent update.
Hi there, thanks for the great 5* and fab words for Jad and our Brixton team! Wishing you all the best - Claire
5/5
GoogleWould like to thank Omar from Stirling Ackroyd for helping me and my housemate find our new house! He was always easy to reach, answered all questions and helped accommodate last minute changes. Highly recommend.
Hi Ben, thanks for the 5* and great review for Ben. Wishing you all the best - Claire
5/5
GoogleOmar was efficient with keeping tabs on the letting process and ensuring the procedure was smooth.
Hi Thomas, Thanks for taking the time to leave feedback, Omar will be thrilled to read this. We wish you all the best. Claire - Customer Engagement.
5/5
GoogleJad was nothing but friendly and helpful in our search for a flat and made the whole process very stress free. I can't recommend Jad highly enough if you are looking for a property to rent.
Hi William, thanks for the great review for Jad 😊 Wishing you all the best - Claire …
5/5
GoogleI highly recommend Omar Robertson at Stirling Ackroyd (Brixton). He has been consistently pleasant to work with, helpful and efficient in getting everything worked through for a new tenancy.
Hi Julia, thanks for the great feedback and 5* for Omar. Its great to hear of your experience whils securing a new tenancy and we wish you all the best - Claire
5/5
GoogleGreat experience recently with this company, especially Jad Zouhbi who helped us get the property we wanted and was always efficient and available to answer all our questions
Hi Kendall, thanks for taking the time to leave feedback for Jad! I know he will be thrilled to read your kind words and we wish you all the best - Claire
5/5
GoogleOmar was really professional and kind and helped us find a tenant very efficiently.
Hi Sarah, Thanks for the 5* feedback. Claire - Customer Engagement.
5/5
GoogleBig shout out to Omar who was such a breath of fresh air in the gruelling house hunting race. Genuinely friendly and helpful - he helped make the whole process easy.
Hi Sam, thank you for taking the time to leave feedback for Omar. Its great to hear and we wish you all the best - Claire
1/5
GoogleAVOID AT ALL COSTS!!!! I rented with Beresford Residential in Brixton for 6 months - joining 2 others who'd been there for a year. We took good care of the flat however the checkout report was an absolute disgrace. Our rep at the office, Lianne, was unreasonable and clearly pursued the disgusting tactics of the company by taking a ridiculous amount of our deposit. eg. I made it clear, on arrival, that the bed in my room had a mattress so poor it left you sleeping touching the bed base but they told me it was all new. When the exit report came they told us they needed a bed - what a coincidence! They say they had receipts of new beds being purchased but they don't have evidence of new beds entering our specific flat. This was one of a number of dirty classic tactics they use. I would never recommend this company to anyone and would passionately advise everyone to stay clear. They will rinse your deposit when you leave.
Dear Amesh, I am sorry to read that we did not meet your expectations on this occasion. We would very much like to investigate your comments further and hope that you provide the information necessary to enable us to do this. I would like to assure you that Stirling Ackroyd strive to deliver outstanding service to our customers every time. We are extremely proud of our excellent reviews and the feedback our customers regularly share. If you would like us to investigate your comments further please do contact us using help@stirlingackroyd.com Regards, Claire
5/5
GoogleWe had a great experience with Stirling Ackroyd. Omar was responsive to calls throughout and made every stage of the signing process simple and efficient.
Hi Ollie, thanks for the 5* feedback for Omar. Its great to hear and we wish you all the best - Claire
5/5
GoogleMy experience looking for a property with Stirling Ackroyd was outstanding. Jad was accommodating to all my requests and got me a great deal. Would definitely recommend to anyway looking to rent in South London
Hi Cesar, thak you for the great feedback for Jad who will be thrilled to read this. We wish you all the best.- Claire
5/5
GoogleOmar Robertson was a pleasure to work with - incredibly attentive and responsive. Would certainly recommend his services!
Hi Michael, thanks for the 5* Wishing you all the very best - Claire
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Stirling Ackroyd's London office has 328 reviews across two platforms: 291 on Google, 37 on Facebook (across the whole business).
Stirling Ackroyd London is rated 4.3 out of 5 across all 328 reviews, and 4.4 out of 5 on Google from 291 reviews.
Stirling Ackroyd London, 91 Acre Lane, London, SW2 5TU.
