Stirling Ackroyd London reviews

★★★★★ 5/5

Google

Omar is an excellent estate agent. Informed and friendly during the viewing. He did a really good job of walking us through the process of offering where he gave us tips to maximise our application. He stayed communicative through the rest of the process and overall made this an easy and pleasant experience.

Hugo · 17 March 2024

★★★★★ 1/5

Google

STAY AWAY If you value your peace of mind and mental health don't make the mistake of renting with them! Unprofessionalism cannot even begin to explain the level of these people. First the inventory they provide is full of really serious mistakes and when you raise it with them they just ignore you and make you sign it otherwise they say it will be taken as valid. These people try to come into your house without even honouring the legal entities of your contract, take months to fix any kind of issue and take forever to reply for anything, while of course they demand you reply within a day. The property had rats, many maintenance issues like boiler malfunctioning for months, oven not working for a month and so on, but honestly I can safely say the worst part of all was that we had to tolerate such kind of behaviour. And unfortunately it's not a one time incident as we dealt with several people and we couldn't believe how every single one of them had such unacceptable behaviour! Magda - Orlando if you search incompetence on the dictionary they have their names next to it Maurice - Paris - Karl should seriously consider another employment which doesn't involve dealing with people EDIT AFTER BERESFORD REPLIED: ISSUES ON PROPERTY: 1) when joined the house the kitchen window was painted shut and there was no ventilator. It took them exactly one month of coming to fix it after we raised it too many times and in the meantime kitchen developed serious mold, smell and our food was going bad. 2) sink in bathroom was leaking water directly to the house underneath and on the floor instead of the pipes causing problems the the lady's house downstairs. Someone eventually came to fix it after both us and the neighbours raised it. The engineer though didn't fix the issue so we informed the agent that the issue was not fixed. Instead of the agent apologising she was persisting that it was fixed and completely ignoring me being at home and seeing the water leaking with my own eyes. I had to take videos and escalate to managers for someone to acknowledge and send someone to fix it!! 3) oven not working for a month until eventually they sent someone to fix it after numerous emails and pointless back and forths. 4)boiler malfunctioning for a good part of more than 3 months until they finally replaced it after yet again countless emails. 5) rats in the property seen on 5 occasions, we paid for the extermination company but they made us switch to a different one on the promise they would fix the numerous holes in the house that allowed the rats coming in. On the last visit the exterminator showed us where the rats ate the poison and informed us that there is nothing else they could do and that the holes must close as a priority if we want to get rid of the problem entirely as eating the poison won't really do anything. They also informed of such the agency. Not surprisingly the agency didn't honour the agreement and informed us they wouldn't fix the holes even though we explicitly explained the issue. -these are only some of the issues we had, I believe a blog only could cover everything. In all of them we had to go back again and again to the agents and managers and it was overwhelming, and exhausting not to mention time consuming. To reply for: Paris was only kind to us when she was showing the property in the first place, when she was entering for viewings she was completely unprofessional, disrespectful and didn't want to honour our 24 hours notice to enter the property as indicated by the law. The emails we have exchanged with these people are insane and we still can't believe we had to go through all this. These people seem to forget that you are paying an insane amount of money to enter a property and call home, and that they are providing a service to you as well to have a healthy stay in the property. It took as a while to recover mentally and gain peace, but we strongly believe we need to share these experiences with other people, as we would like to know too, to avoid it. Value your mental health, its important.NegativeResponsiveness, Quality, Professionalism, Value

Eleni · 25 August 2021

★★★★★ 5/5

Google

It was a pleasure speaking with Rio , she was very informative & and explained the rental process really well. Certainly one of the best agents I have ever worked with, I will certainly come back to her in the future.

K · 16 February 2026

★★★★★ 5/5

Google

Thank you to Omar, who helped us for the 2nd year running secure a new property. His professionalism, quick responses, and mediation with the landlord made my transition from one property to the next much less stressful!

Kieran · 22 September 2024

★★★★★ 5/5

Google

Kurwahn Grazette Coote and his team mate Omar Robertson have handled my property Rental very effectively in a timely professional manner. Keen attention has been taken for regular updates to secure the right tenancy. He is quick and dynamic in producing results and always approachable. I gladly recommend him for any Landlord. regards Dr Gopalan Srinivasan

G · 20 August 2023

★★★★★ 5/5

Google

Words can’t describe how good my experience has been with Stirling Ackroyd. Especially Omar, from the day we started looking at properties, till the day we signed our lease, he has always been a massive help. A huge pleasure to have him as our agent. Settled into the flat now. Thumbs up for Stirling Ackroyd!👍 …

Rachel · 20 August 2023

★★★★★ 5/5

Google

So far Omar has been the consummate professional. He has been very honest and excellent with communication- two things that are key. I can imagine that he is good with both sides of the rental process.

Matt · 22 September 2024

★★★★★ 5/5

Google

Thank you to Omar for all his help during our move in - he was incredibly responsive, helpful and patient with us throughout and made the whole process very smooth!

Imogen · 4 December 2024

★★★★★ 5/5

Google

Many thanks to Rio, she really supported us when I and parents were looking for a new apartment. My partner was due to her delivery date. So we to move, she was able to get t a suitable place within our budget. For this we are very happy 😁😁 …

Kolawole · 7 May 2025

★★★★★ 5/5

Google

Omar has been an amazing help throughout the process of renting our flat. At every stage and he has been communicative, friendly and gone above and beyond to help us at each stage. This has made the entire process stress-free and enjoyable! Thank you Omar!

Meghan · 17 March 2024

★★★★★ 5/5

Google

Our agent, Jad Zhoubi, has been excellent throughout our entire experience. Always readily and willingly available on the phone to answer our questions and concerns, an excellent intermediate between ourselves and the landlord and very helpful with adjusting move in dates and helping with utilities and wifi etc. All round a very positive experience! Thanks Jad

Fraser · 16 June 2023

★★★★★ 5/5

Google

I would highly recommend Stirling Ackroyd and in particular - Jad Zouhbi when looking for a property to let in London. Throughout the entire process, Jad has been incredibly helpful and professional. He has kept us up to date at all times and always responded in a timely manner. A great service overall - highly recommend!

Raghav · 16 June 2023

★★★★★ 5/5

Google

Omar has been so helpful throughout the process of renting our flat. He has been great at every stage and has been very responsive, answering all of our questions really quickly and in depth! He has made the entire process so smooth and enjoyable!

Clementine · 16 February 2024

★★★★★ 1/5

Google

Terrible experience, no communication and a demoralising viewing experience. They overbooked the viewing so it was like herding cattle and they lost my application form. They also never answer the phone

Miranda · 16 March 2026

★★★★★ 5/5

Google

We are working Alessandra to rent a property, throughout the process she has been so lovely. She organised a viewing and was able to answer all of our questions about the property. We have been looking for the perfect place for a while and so she was super patient with us with all of our queries and questions. Thanks again for your hard work and we would happily go to Alessandra in the future for letting a property.

Jane · 22 September 2024

★★★★★ 5/5

Google

Stirling Ackroyd has been amazing from the start. Help us find a place that me and my friend both love and the process has been fast and smooth. Thank you to Omar Robertson for helping us during this process.

Katea · 16 April 2024

★★★★★ 5/5

Google

I have been dealing with Jad from the Brixton office to help find and secure a tenancy. Jad has been very helpful in answering all my questions and is always extremely efficient in responding. He really has made the process easy for me and I appreciate the help he has given!

Brent · 16 June 2023

★★★★★ 5/5

Google

We had a great service from Alessandra and her team, who was extremely responsive from throughout the whole process of renting from viewing the property to having our offer accepted. Alessandra provided helpful advice and had answers to all our questions, making it smooth and stress free.

Hannah · 5 April 2025

★★★★★ 5/5

Google

Thank you Siobhan Dulake, Sadly unfortunately we never met, you have been so helpful and I can't thank you enough for all your work. Stirling Ackroyd are very lucky to have you on their team. I wish you all the best, kindest regards and thanks again, Anthony Krikhaar Marietta Krikhaar

Marietta · 16 June 2023

★★★★★ 5/5

Google

Jad went above and beyond to help us find and move into a new place. Whilst moving is a stressful time, Jad did his upmost to make the experience as smooth as possible with regular contact and always there to answer any questions we had. Highly recommend to anyone.

Thomas · 16 June 2023

★★★★★ 4/5

Google

William is a great agent, very responsive, gives sound advices, is clear, helpfull and super friendly. When away, his colleagues covered him in a very professional way too, and allowed me to visit again the flat before my move to take measures, etc. I'd totally recommend his services!

Guillaume · 16 June 2023

★★★★★ 5/5

Google

Excellent communication and very helpful , we were led through the renting process by Lee and he couldn’t have been more helpful. Definitely making the process less stressful. Always quick to respond to our queries and follow up questions with the landlord. Lee was very friendly and approachable , would definitely recommend this estate agents to friends !

Mia · 16 June 2022

★★★★★ 1/5

Google

Beresford were very useful in finding a property but have been abysmal ever since. It typically takes 2/3 emails over the course of several weeks to get any sort of response out of the property managers. Even when you get a response they are rarely helpful... Since signing the tenancy agreement Beresford have done nothing to a standard that I would say is acceptable. Totally and utterly lame.

Harry · 16 June 2020

★★★★★ 5/5

Google

I’d like to give a shoutout to Jad who helped me find a flat. Was great with communication, always called to update and answered off a large amount of queries for us. Thanks for all your help!

Jonathan · 16 February 2024