StayAltido London reviews

★★★★★ 4/5

Trustpilot

We have stayed at the same apartment…

We have stayed at the same apartment three times over the past year. It's very convenient in the centre of Edinburgh. This time it was a bit chilly as the heating went off and could have done with an extra blanket on the bed. The instructions for the cooker and heating were not in the flat ,unlike last time. We contacted Altido and received them immediately by email. The cooker needs a bit more info than switch on and turn the knob. Overall we love this apartment and highly recommend it.

Ian · 8 December 2024

★★★★★ 4/5

Trustpilot

Lovely modern cozy apartment

The 2 bedroom apartment was lovely. It was clean and well equipped. The hosts provided a welcome pack of tea, coffee, biscuits and milk satchets for 4 people. Two drawbacks were :- 1. picking up keys from a shop that was at least a 10 minute walk away. We have never known an Airbnb provide access this way, so used to a digi lock at the apartment. Also we needed to then return the keys when we left 2. The front door lock needs securing better. It took some time to get into the apartment as the key needed to be manipulated to open the door.

Christina · 7 December 2024

★★★★★ 3/5

Trustpilot

Good location, but not a repeat stay

I stayed for 5 days with my sister over the US Thanksgiving holiday. The location is excellent, very close to the District and Picadilly Lines and the overground. The check in was easy with the video they share but despite stating you get a second set of keys, you don't. When I asked about it they said it's just for the video. Seems odd and deceptive to make a check in video that includes things you won't actually get. The bed was clean, and kitchen has plates and other things for cooking, and the clothes washer was nice to have. Unfortunately, the bathroom floor had hair in several locations, and the carpet in the bedroom had fuzzies throughout so it doesn't seem the floors were actually cleaned before we arrived. The walls are also dirty. Because of these things we used the space and kitchen much less not knowing how clean everything actually was. While the people responded quickly to messages, there was also an issue with the thermostat not working, and so it was cold. They have two space heaters on the closet that we pulled out and used which helped a lot, but I would hate to have stayed when the temps dropped below 20F and stayed cold.

Fushcia · 5 December 2024

★★★★★ 5/5

Trustpilot

Our trip was excellent

Our trip was excellent, and our stay was great and comfortable.

JOSÉ · 13 September 2026

★★★★★ 1/5

Trustpilot

The staff is rarely willing to help…

The staff is rarely willing to help with any inconveniences and when they do, they are slow. They set strict rules that tenants have to follow but often do not stick to their part of rules.

Samuel · 17 March 2026

★★★★★ 5/5

Trustpilot

Edinburgh

Great location, cleanliness and kind staff.

Éva · 13 October 2026

★★★★★ 5/5

Trustpilot

Fantastic apartment, amazing views and great location

The apartment we stayed at in Edinburgh was amazing. Very central and beautifully decorated. It had everything we needed with two children and was a home from home. The views were stunning too. Would love to stay there again.

Natalie · 3 August 2024

★★★★★ 4/5

Google

apartment located in kennington, a quiet and convenient neighborhood ten minutes from central London. Metro stop 6 minutes walk, Tesco superstore 4 minutes walk. Two pubs near the house. Excellent welcome from Ines, precise, smiling, kind and friendly. Comfortable apartment for two but the bedroom is really very small and has no wardrobe, quiet, the bed is super comfortable. Kitchen without linen and coffee maker but there is everything for cooking. Excellent cleaning in the bathroom but it could be done better in the rest of the house, I had to clean under the bed (there was a lot of dust) and in my opinion the carpet could be eliminated or at least cleaned better (but I don't mind, I'm allergic to dust, in fact I coughed all week) There is no socket adapter, it would be nice to let guests find it An apartment that I would take back if I were to return to London!!!

Maria · 11 November 2019

★★★★★ 5/5

Trustpilot

Joivy was easy to work with

Joivy was easy to work with. Very responsive. The rental space was perfect. Great location. Well equipped. Looked just like the photos. Very clean. I would absolutely rent from this company again.

Laura · 18 November 2024

★★★★★ 4/5

Trustpilot

Great location & quite comfortable for 4

We appreciated the flexibility of booking in advance without payment and given 30 days prior to reservation to make final payment. Although there was a glitch with clarifying final payment with converting to US dollars, it was addressed quickly & efficiently.The unit, itself was quite comfortable & had a spectacular view of the Edinburgh Castle (literally next door).However the 4 flights of stairs was a suprise! Luckily we were in decent shape to carry luggage up & down. It is also conveniently located, which was quite helpful!

Lisa · 16 November 2024

★★★★★ 5/5

Trustpilot

Edinburgh Rose Street

This was a fantastic property. In the heart of Edinburgh and close to everything. It was just a walk to all the sights and eateries. The apartment is as exactly as described. I can highly recommend Altido by Joivy.

Stewart · 26 July 2024

★★★★★ 5/5

Trustpilot

Service staff solved my issues fast

Maja · 6 October 2026

★★★★★ 2/5

Trustpilot

Nice place but terrible administration

The check-in and check-out times were incorrect in the booking information, and we only learned about the change upon arrival, which threw off our plans and made for a frustrating experience. The company management was unhelpful and couldn't do anything about it. They said it was because the cleaning crew needed six hours to clean the apartment, yet when we arrived, two overhead lights were flashing which was annoying, so we had to unplug them, and the drinking glasses in the kitchen were dirty.

Lesly · 9 November 2024

★★★★★ 5/5

Google

We highly recommend 19 Buckingham street after staying there for a week at Christmas. The original draw was location, location,location followed by 2 king sized beds and 3 bathrooms. Its tucked into a quiet,clean street...go up a block and you are at charing cross station, go down about 50 steps through a privacy gate and you emerge into a park along the Thames and a lovely wine bar. It's a short walk to Trafalgar Square, Her Majesty's theatre to see Phantom, Covent Garden and an incredible array of good restaurants and wonderful shops. The apartment is beautifully decorated and oh so comfortable. Everything is new, and so well thought out. It feels spacious...the living room, the modern kitchen, the bedrooms, closets and bathrooms. There's a convenient storage room to tuck away suitcases. Altho it was too cold to use it at Christmas, there was a beautiful walled patio running the length of the apartment, with wicker couches and an outdoor dining table. We never were awakened by street or neighbor noise; ceiling and walls were so well insulated, and blinds and curtains so well made we slept better than at home. And a final word...the company representatives managing the apartment were available, helpful and civil no matter how many times we called in our haze of jet lagged confusion during a busy holiday. Highly recommend!

Mw · 23 June 2019

★★★★★ 4/5

Trustpilot

Great room

Great room, spacious and excellent location

Hallena · 3 October 2026

★★★★★ 1/5

Trustpilot

Had to sleep with sewerage and Altido/Joivy did absolutely nothing!

On our first morning that toilet backflowed and seeped into one of the bedrooms. Altildo promised to attend but never did. they left us to not only clean it up but to stay in a room where sewerage had seeped into one of the main bedrooms. despite conituously trying to make contact the staff (Always someone different) made excuses and at one point tried to blame me for not confirming they could attend. We went for a luxurious trip to celebrate my partners 50th Birthday that was completely ruined by this company as one of us had to sleep on a teo person sofa, clean up someone elses human waste and pay for the privillage. ABSOLUTELY DISGUSTING customer service.

Joanne · 5 November 2024

★★★★★ 5/5

Trustpilot

Fairytale Apartment

We rented the apartment in Oct 24. Calton hill is very popular so felt very privileged to have access to the home. It was quiet inside even with all the people outside. The views were stunning and apt was much larger than I thought it was going to be. Going up the hill with luggage is do able if you don't have much, otherwise hire a car to go up. We felt safe at all times and the hill is a nice stroll down to lots of tours, food, shopping and bus transits. Loved the hospitality and professionalism of Joivy.

Ryan · 3 November 2024

★★★★★ 4/5

Trustpilot

Basic but secure accommodation

Basic but secure accommodation. Lacking some in-room facilities.

Michael · 18 September 2026

★★★★★ 1/5

Trustpilot

Not for us! Terrible management

I will say they refunded us for the two nights we did not stay and credited us 10% for the two days we did stay. Long story short; the sofa is broken and dirty, the only other arm chair has one short leg, TV signal was poor to none. The entrance to the unit is thru a 30 foot unlit (during the day) tunnel with stairs, this was extremely dangerous. Pitch black, wet and stairs is not good. We had two handymen in two days, not great for a vacation. Of course they could not fix a broken sofa bed, the bed did not fit back into the frame, making sitting on it super uncomfortable. The internet problem, per handyman, is an old tv and cheap internet service. The lighting is apparently a Council issue. Our biggest problem is that the management company was well aware of all of these issues and chose to not disclose them. We had plenty of communication while there, all of it unproductive. We did learn the stove in this unit will only heat up if a pan is completely covering the burner, small pan on a larger ring, no heat. There are myriad other issues with this place but these were the big ones. The entrance was a disgrace, wet, pitch black during the day with stairs, a rotting door greets you at the end of the tunnel and the private patio has a bike chained there as well as the trash bins. Nowhere close to charming. I miss when rentals were managed by owners, management companies do not improve the experience at all. We moved to W Hotel and carried on comfortably. Reply to management response To infer that we are technically inept is insulting and makes the valid point that this management company is petty and unprofessional. To repeat, there is zero comfort, charm or high tech capabilities in this unit. It is a hostel. Nothing more. In all of our travels, lots, we rarely have had to deal with a management company. If well managed, this is how it should be. This company blames the traveler for their substandard product. Whatever the owner is paying for their services, it’s too much.

Unhappy · 30 October 2024

★★★★★ 5/5

Trustpilot

What an absolutely memorable stay

What an absolutely memorable stay. Firstly the hospitality was so warm, friendly, and helpful. Everything was well organised with even travel recommendations. The few requests I made were gladly accommodated. The apartment was perfect. It is beautifully styled making it homily. The rooms and living area is spacious for a very comfortable stay. When in London this is the place to stay.

Brett · 7 December 2022

★★★★★ 5/5

Trustpilot

The flat was perfectly located

The flat was perfectly located. Close to dining, shopping and historic attractions. The 3rd floor walk up was fine for my wife and I. Overall, the flat was a generous size for 2 adults. The hot water heating system was appreciated, as the weather fluctuated during our stay. The heating controls were easy to use and the flat warmed up quickly when required. The kitchen was well equipped for light meal preparation. The clothes washer was a nice ammenaty for our 2 week stay. The entire building was surprisingly quiet during our stay. We would highly recommend this flat to anyone that appreciates staying in a historic flat and is capable of walking up several flights of stairs.

Diane · 20 October 2024

★★★★★ 5/5

Trustpilot

Top communication

Communication with Altido was excellent as responses to questions came within a few minutes and someone was always easy to reach by phone. This was very helpful when the gas boiler in our property stopped working and we were able to be helped with instructions within a very short time.

Kaiserin · 5 November 2023

★★★★★ 5/5

Trustpilot

The system was great and easy to…

The system was great and easy to navigate

Samana · 11 September 2026

★★★★★ 5/5

Trustpilot

recommend this flat to young people coming to Edinburgh, it is very suitable in terms of location and all aspects.

This two bedroom apartment was fantastic and exceeded my expectations. One of the bedrooms faced the castle and the breakfast area of the kitchen had very stunning views of the castle from the windows looking out. Especially on our last morning when we were treated to a rosy sunrise.The room was very nicely decorated and the bedding was excellent. Although there was a problem with the heating on the first day of our stay, it was resolved the next day after contacting customer services, so we were very warm even in Edinburgh.The only thing we regretted was that the street was very noisy after 11pm with young people drinking and partying until after 1am almost every day, and the roar of motorbikes on the street was also present very late at night. The soundproofing of the bedroom windows is not good and can affect sleep. But after two o'clock, silence returns.The castle suit on the 4th floor has 99 steps in total, there is no lift here, so it is not very friendly for visitors with bad knees.I would especially recommend this flat to young people coming to Edinburgh, it is very suitable in terms of location and all aspects.

Faye · 11 October 2024