StayAltido London reviews

Greetings JCWRRA,Thank you for your feedback. We’re pleased to hear that you found the location convenient, with easy access to both public transportation and nearby attractions. It’s always great to know when a property offers a peaceful setting for guests.However, we regret that the amenities did not meet your expectations. Your observations regarding the lack of certain essentials and the need for some updates are valuable, and we’ll ensure they are addressed. We also appreciate your note on the bed size and will clarify this in our listings to avoid future misunderstandings.We hope the rest of your trip to Scotland has been enjoyable, and we thank you again for your thoughtful review.Warm regards,the team at ALTIDO by Joivy

Dear Lesley,We’re truly sorry for the way the cookie crumbled with your reservation, it’s certainly not the experience we aim to deliver, and far from our usual high standards. We fully understand how frustrating the situation must have been for you, and even though Airbnb stepped in, we were prepared to relocate you ourselves and provide a complimentary upgrade as a gesture of apology.Please rest assured, that this is not representative of how we typically operate. We value our guests and always strive to offer a seamless and comfortable stay. Your feedback will help us ensure such issues don’t happen in the future.Kind regards,The team at ALTIDO by Joivy

Dear Angélique,Thank you so much for taking the time to share your experience with us! We are thrilled to hear that you had a wonderful stay at our beautiful apartment. It brings us great joy to know that you appreciated the comfort of the beds and the fully equipped kitchen, designed to meet your needs.We understand your concern regarding the noise, and we sincerely apologize for any inconvenience it may have caused. Your feedback is incredibly valuable, and we will take your suggestions into account to enhance the overall experience for future guests.Should your travels bring you back, we would be delighted to welcome you once again for a truly exceptional stay!Warm regards,the team at ALTIDO by Joivy

Hello Ana, thank you so much for your feedback. We are sorry for the late response, we are happy that now our team assisted you properly!  We remain at your full disposal. Joivy Team

Dear Josh,Your review has brought immense joy to our team!We're thrilled to learn that your stay with ALTIDO in London was nothing short of delightful. Knowing that we played a part in making your experience memorable fills us with pride.Your kind words are deeply appreciated, and we're eagerly anticipating the chance to welcome you back for another unforgettable stay. Thank you for choosing us, and here's to many more cherished memories together in the future!Warm regards,ALTIDO Team

Dear Rosemary,Thank you for taking the time to share your feedback regarding your recent stay! We sincerely apologize for the issues you encountered and for any inconvenience this caused during your visit.Upon receiving your concerns, we immediately attempted to assist and requested photos to verify the situation on-site in order to be able to proceed with the process of offering alternative solutions or attendances. Unfortunately, we did not receive the necessary documentation via email or our messaging system, which hindered our ability to address the issues promptly.We understand the importance of a seamless and comfortable stay, and we are committed to resolving these concerns. We have arranged for a refund for the unused portion of your stay, which will be processed through the booking platform.Your feedback is invaluable to us, and we are taking the necessary steps to ensure that such issues do not occur in the future. We hope to have the opportunity to welcome you back and provide a more positive experience!Warm regards,the team at ALTIDO by Joivy

Dear Andrea,We are thrilled to hear about your recent experience with ALTIDO, and we sincerely appreciate your kind words and recommendation.It brings us immense joy to know that you found our efficiency and commitment truly outstanding. Our dedicated operations team works tirelessly to ensure a seamless experience for our guests, and it warms our hearts to hear that their efforts left a positive impression on you.Thank you for choosing ALTIDO for your stay. We look forward to the privilege of serving you again in the future. Warm regards,ALTIDO Team

Hello Goncalo, thank you very much for your feedback. See you soon! Joivy Team

Hello Chantelle, thank you very much for your feedback. See you soon. Joivy Team

Dear Maria,Thank you for taking the time to share your feedback! We sincerely apologize for the unfortunate circumstances you encountered during your reservationTo address your concerns adequately, we would greatly appreciate the opportunity to investigate this matter further. Unfortunately, we have been unable to locate your reservation in our system based on the information provided in your review. We kindly ask that you reach out to us directly at the email address provided in the details of our listing. This will allow us to better understand your experience and ensure that appropriate measures are taken to prevent such occurrences in the future.Once again, we extend our sincerest apologies for the experience you had. Thank you for your understanding, and we look forward to the opportunity to make this right!Warm regards,the team at ALTIDO by Joivy

Dear Sedrick,Thank you for your candid feedback and for highlighting the positive aspects of your stay, such as the comfort of the accommodation and its fantastic location for exploring Scotland!We deeply regret the frustration you experienced with the shower head and clogged sink. The lack of a shower head and our inability to promptly resolve it during your stay fell short of the standard we aim to provide. Unfortunately, due to circumstances beyond our immediate control, including coordination with the property owner, we were unable to expedite the repair as quickly as we would have liked.Please know that this does not reflect the level of service we strive for, and we sincerely apologize for the inconvenience caused. We hope to have the opportunity to welcome you back in the future, where we can offer a much-improved experience that meets your expectations!Warm regards,the team at ALTIDO by Joivy

Dear Shannon,Thank you for sharing your feedback with us! We’re glad to hear that you enjoyed the convenience of the location, found the property clean, and were comfortable during your stay. The proximity to the station and the local pubs really does make for a vibrant neighborhood experience!However, we sincerely regret the issues you encountered during your stay, particularly the lack of lighting in the bathroom. We understand how important this is and are sorry that our response did not meet your expectations. We take such matters seriously and will ensure immediate follow-up to prevent recurrence. We also appreciate your input regarding the outdoor space, shower ceiling height, and the stove lighting, these are all aspects we will take into consideration for improvements.We truly value your input, and while we fell short in some areas, we hope to have the opportunity to welcome you back for a much-improved experience!Warm regards,the team at ALTIDO by Joivy

Greetings Savvas,We are tremendously grateful you took the time to share such kind words about your recent stay with ALTIDO. We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation. We are glad you have choosing us for your recent stay and would like to use this message as an opportunity to welcome you back again. Looking forward to seeing you soon. Best regards,The Team @ stayaltido.com

Dear Nana,We're absolutely thrilled to hear that you not only found our property spacious but also that you had such a delightful and memorable stay. Your satisfaction brings a smile to our faces and our appreciation warms our hearts!It's fantastic to hear that you were able to explore and enjoy all that London has to offer with ease. If you have any more travel adventures on the horizon, please don't hesitate to get in touch. Best Regards,ALTIDO Team

Hello Ali, thank you so much for your feedback. Joivy Team

Hello Meenal, thank you very much for your feedback.  We hope to have the opportunity to host you again. Joivy Team

Dear Cynthia,Thank you for taking the time to share your feedback! We're pleased to hear that you enjoyed the central location of the condo and its convenience for exploring the area.We regret to learn about the issue with the master bathroom's temperature. While this does not align with the high standards we aim to provide, we assure you that guest comfort remains our top priority. Although nothing was reported to us during your stay, we will investigate this matter promptly to ensure improvements are made for future guests.We appreciate your comments and hope to welcome you back for a more seamless experience in the future!Best regards,the team at ALTIDO by Joivy

Dear MaryAnn,Thank you for sharing such a delightful review of your stay! We’re thrilled that you enjoyed the spaciousness and tranquility of the home, along with its thoughtful design and amenities. It's also wonderful to hear that the beautiful park views and the proximity to St. Luke's Church, as well as the nearby restaurants and bakeries, added to the charm of your visit. The convenience of a short walk to South Kensington station is indeed one of the highlights of the location, and we’re pleased it enhanced your experience.It was a pleasure hosting you for the week, and we look forward to welcoming you back for another memorable stay!Warm regards,the team at ALTIDO by Joivy

Hello Hansun,We're thrilled to hear about your great experience! The convenient location, with easy access to the city center, tube, and stores, sounds like it contributed positively to your stay. We're also pleased that you found our company's service to be nice and friendly.Thank you for bringing the issue with the frying pans to our attention. We apologize for any inconvenience this caused. We value your feedback and will certainly address this matter to ensure a more pleasant experience for our future guests.Thank you for choosing ALTIDO, and we hope to have the opportunity to welcome you back in the future for another great stay.Best Regards,The Team@stayaltido.com

Dear Brook,We are sincerely sorry to hear that your recent stay did not meet the high standards we strive to uphold. It is disheartening to learn that the apartment did not align with your expectations regarding amenities and comfort, particularly given the unseasonably warm weather.We understand the importance of accurate information and comfort, and we deeply regret any inconvenience caused by the absence of requested fans and the discomfort of the beds. The discrepancies between the listed amenities and what you encountered are being thoroughly reviewed to prevent future occurrences.We have extended a compensation offer in light of these issues, but as of now, we have not received a response from you. We would appreciate the opportunity to address this matter to your satisfaction and further discuss how we can remedy the situation.Please feel free to contact us directly and we will be more than happy to assist you in any way we can.Thank you once again for bringing these matters to our attention! We value your feedback and are committed to ensuring a more satisfactory experience in the future.Warm regards,the team at ALTIDO by Joivy

Hello Farzam, thank you very much for your feedback. See you soon! Joivy team

Dear Isabel,Thank you for your wonderful feedback! We’re thrilled to hear that everything was perfect during your stay and that you’ve chosen Joivy for a second time.Your trust and loyalty mean the world to us, and we can’t wait to host you again on your future travels. Rest assured, we’ll continue to strive for excellence to make each experience just as memorable!Warm regards,the team at ALTIDO by Joivy

Dear Emma, Thank you so much for the lovely review, we would love to host you again soon. Kind Regards, ALTIDO Team

Greetings Trincy,Thank you for sharing a review of your stay in Milan.We're grateful that you've taken the time to let us know the details of your reservation with us.The lack of hospitality you described is not characteristic of us and this is not the standard of service we would like to provide to our valued guests. Regrettably, every now and then, things don't go as planned.We can assure you that the necessary measures have been taken in order to resolve all problems and to ensure this doesn’t happen to our future guests.We’ve also made sure that our compensatory actions align with our words, as we want to express our mission to keep our guests satisfied to the best of our abilities.We know that this is not how a great holiday should go and we hope that the negative experience did not mar your time in Milano.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com