Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 4/5
TrustpilotExcellent location and very comfortable…
Excellent location and very comfortable apartment. There are a lot of steps in Edinburgh and a lot of steps to the apartment but everything else went very smoothly and the responses from JOIVY were very fast and helpful.Only 2 items I would add to the apartment are 1. A coffee machine or cafetière 2. A shelf in the communal shower room there wasn’t space to even leave a toothbrush. En-suite bathroom was wonderful. Overall an amazing location to have benefited from with a great view of St Giles square
Dom · 8 August 2024
Agent replied · 24 August 2024
Dear Dom,Thank you for sharing your experience with us! We are thrilled to hear that you enjoyed the apartment's excellent location and found it to be very comfortable. Being in the heart of Edinburgh, with its historic charm and stunning views, offers our guests a unique and memorable experience.We appreciate your feedback regarding the stairs, both in the city and within the building. While the steps can add to the authentic Edinburgh experience, we understand they may pose a challenge for some guests. We are glad to know that your stay went smoothly and that you found our team at JOIVY responsive and helpful.Your suggestions for additional amenities, such as a coffee machine or cafetière and a shelf in the communal shower room, are greatly appreciated. We are always looking for ways to enhance our guests' comfort and convenience, and your input will be taken into consideration for future improvements.The en-suite bathroom's functionality and design are aspects we are proud of, and we are delighted that you found it wonderful. Our team works diligently to ensure our guests have the best possible experience, and your positive feedback is a testament to their efforts.Thank you once again for choosing to stay with us and we look forward to welcoming you back on your next visit to Edinburgh!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotBeautiful views, wonderful interior with 2 caveats
This house has the beautiful views and well-appointed interior that are well-depicted in the photos. The only two things not well-depicted are (1) the steep hill to get up to the house which some older folks in our group found challenging and (2) you share the grounds with tourists, which means you look out the winds and see folks wandering the grounds or hear them outside the windows. As for the uphill return walk, we adapted by going out and staying out, so we only went up and down once a day.
JK · 8 August 2024
Agent replied · 24 August 2024
Dear JK,Thank you for taking the time to share your detailed feedback regarding your recent stay with us!We are delighted to hear that you appreciated the breathtaking views and the well-appointed interior of the house, as depicted in the photos. It is our goal to provide a memorable and comfortable experience for all our guests, and we are thrilled that these aspects met your expectations.We acknowledge your observations regarding the steep hill leading to the house and the shared grounds. The hill indeed adds a touch of charm and seclusion to the property, though it may present a challenge for some guests. We appreciate your adaptability in planning your outings and making the most of your stay. For future guests, we will consider emphasizing this feature in our descriptions to ensure a comprehensive understanding of the property’s layout.The presence of tourists on the shared grounds is due to the property's unique location, which offers visitors the chance to appreciate the natural beauty and history surrounding the house. We apologize if this was not clearly communicated prior to your arrival, and we will ensure this aspect is more prominently noted in our listings.Your feedback is invaluable in helping us enhance the guest experience, and we sincerely appreciate your insights. Should your travels bring you back to this area, we would be honored to welcome you again and offer you another exceptional stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
Trustpilotthe location was good near to train…
the location was good near to train station and not far from edinburgh town centre can be walk easy access for transort to town centre. the apartment is in quiet area secure because the place is next to police.heating must be ready before occupant arrived it takes 3 days before it was sorted during our stay. the customer service was easy o contact in emergecy. over all to be recomended to others
Catalina · 9 December 2024
Agent replied · 30 December 2024
Dear catalina,Thank you for your feedback! We’re glad to hear that you appreciated the convenient location, quiet surroundings, and the secure environment of the apartment. It’s also great to know that our customer service was easy to reach in case of emergencies.We regret that the heating took time to resolve during your stay. Your comments have been shared with our team to ensure such issues are addressed more promptly in the future.We hope to have the chance to welcome you back for an even better experience!Best regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotLift was not operational
Lift was not operational. 4 flights of stairs with luggage. No paper towels in the flat. Night club in the basement of the building was loud at night.
CHRISTIAN · 9 October 2024
Agent replied · 22 October 2024
Dear Christian,Thank you for taking the time to share your feedback. We apologize for any inconvenience caused by the lift being out of service, as it was an incidental issue. Regarding the paper towels, we regret that this oversight occurred; however, we encourage our guests to inform us of any needs during their stay so we can address them promptly.We also appreciate your understanding that the property listing provides details about the location and its surroundings, allowing guests to choose accommodations that best suit their preferences.Thank you for your insights, and we hope to have the opportunity to host you again in the future.Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThe company was wonderful to work with
The company was wonderful to work with. Our Original place was unsuitable due to 64 stairs not mentioned in the description. ALTIDO found us another place nearby for 3 of the four days of our reservation and promised to refund the last day; due to inaccurate listing description. I have not yet seen the refund. When I get it, I would gladly rate ALTIDO a 5. I have received the refund noted above. I now give ALTIDO a 5 rating - for the reasons noted above as well as the condition of the apartment. Very nicely furnished, clean, close to attractions and public transport.
Sheila · 5 August 2024
Agent replied · 24 August 2024
Dear Sheila,We are pleased to hear that our team was able to assist you in finding a suitable accommodation option during your stay and that you found our service satisfactory despite the initial inconvenience!We sincerely apologize for any oversight in the original listing description regarding the stairs, and we regret any inconvenience this may have caused. Please be assured that we have processed the refund for the final day of your reservation, and any delays are truly unintentional. We are committed to ensuring that this matter is resolved promptly and we have made a follow up to confirm its completion.Your understanding and patience are greatly appreciated, and we are grateful for your feedback, which helps us improve our services. Should you have any further questions or require additional assistance, please do not hesitate to contact us directly.We look forward to the opportunity to welcome you back in the future and provide you with the exceptional experience you deserve!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotReally top!!!
Everything was really well organized, with photos and also very well described, how we could park our car.The apartment is in a quiet street but near to the sightseeings. We just needed to walk to them.Furthermore it was gut decorated and the quality from the kitchen machines were top!
Ana · 9 August 2023
Agent replied · 16 June 2024
Hello Ana,We're overjoyed to read that you had an exceptional experience and such a great stay!Your lovely comments about us and the tranquillity of the property, truly warm our hearts. Thank you for choosing to stay with us, and we are looking forward to the opportunity to welcome you back for another wonderful stay.Best Regards,The Team@stayaltido.com
★★★★★ 4/5
TrustpilotVery good location
Very good location. Walking distance to the centrer. Very close good restorants and caffeterias.Very good comunication with host. Everythg was clear and correct. Thank you!
Sintija · 21 November 2024
Agent replied · 30 December 2024
Dear Sintija,Thank you for taking the time to share your positive experience! We're thrilled to hear you enjoyed the apartment's convenient location, with easy access to the city center and nearby restaurants and cafés. It's also wonderful to know that our communication met your expectations and made your stay seamless.It was a pleasure hosting you, and we look forward to welcoming you back for another great stay in the future!Kind regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotCheck out issue
The agent has replied to me quickly to all my message. And she made the situation more clear for me.
Lilian · 20 May 2026
Agent replied · 31 May 2026
Hello Lilian,
thank you very much for your feedback.
See you soon!
Joivy Team
★★★★★ 3/5
TrustpilotDisappointing - shabby apartment that was not value for money
We were very disappointed and certainly do not feel that this was value for money. The listing for our property was not accurate - the apartment was described as chic - I could tell from the photographs that it was likely to be "bohemian" but it was shabby. The sofa was so uncomfortable I couldn't sit on it; there was no table to eat at; there was no dishwasher (not an issue as such although it was on the listing) bizarrely there were dishwasher tablets!; there was no plug in the sink which made washing up really difficult to say the least. The curtain in the bedroom was a very thin curtain folded in half to make it seem thicker so let in the light (outside light on all night); the carpets were very thin. On the plus side it was clean - otherrwise we would have not wanted to remain. I did respond to your "check out message" outlining some of our concerns and you said you would get back to me. I have heard nothing since.
Liz · 26 July 2024
Agent replied · 24 August 2024
Dear Liz,Thank you for taking the time to share your feedback with us!We deeply regret that your experience did not meet your expectations. We take all guest feedback seriously and are committed to improving our services based on your valuable insights.As per our message on the day of your check-out, we have escalated your feedback to our operational and maintenance team to address each point you raised. Unfortunately, since we were only made aware of these issues at check-out, our ability to assist during your stay was limited.We are pleased to hear that you found the apartment clean, but we understand that this does not compensate for the other inconveniences you faced. We are committed to making the necessary improvements to prevent such occurrences in the future.We genuinely hope to have the opportunity to welcome you back and provide a stay that meets our high standards and your expectations.Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotQuaint apartment with lots of light
This was a really nice apartment located close to the Royal mile near Holyrood House. Lots of room and natural light (a bit much at 4 AM), comfy furnishings and reading materials to peruse. It is on the third floor of a very dimly lit staircase, but we never felt unsafe, and everything is a walk uphill in Edinburgh anyway. Nice little cookie box awaited us and the apartment was fairly well stocked. I would definitely stay there again when visiting.
Deborah · 18 July 2024
Agent replied · 24 August 2024
Dear Deborah,Thank you for taking the time to share your thoughtful feedback! We are delighted to hear that you enjoyed your stay in our apartment and appreciated its prime location.It is wonderful to know that you found the apartment spacious, filled with natural light, and furnished comfortably, with the additional touch of reading materials for your leisure. We take pride in providing a welcoming environment, and we are pleased that the welcome cookie box and well-stocked amenities contributed to your positive experience!It would be our pleasure to welcome you back to our apartment on your next visit to Edinburgh!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat quiet place for exploring central Edinburgh
This property is perfect for exploring central Edinburgh. Super close to everything yet really quiet, with a beautiful yard to relax in. Has all the needed amenities (other than facecloths!) and is super cozy; a nice home away from home. A couple of notes; the ceiling has no insulation so you can very easily hear the upstairs neighbour. Bring earplugs. To couch unfolds to a hide-a-bed; it's supremely uncomfortable. Much better to remove the mattress and put it on the floor. However, there is no extra set of bedding and the company will not give you any, which is unfortunate as sometimes even if you are only two it's nice to be able to sleep separately (the existing bed in the bedroom in NOT comfortable for two). Otherwise, a truly fabulous place!
Jacquie · 17 July 2024
Agent replied · 24 August 2024
Dear Jacquire,Thank you for sharing your experience with us following your stay in central Edinburgh!We're delighted to hear that you enjoyed the convenience of our property's location and its peaceful atmosphere, along with the beautiful yard for relaxation. We're also pleased that you found the apartment cozy and equipped with all the necessary amenities.Your feedback regarding the noise from the upstairs neighbor and the comfort of the hide-a-bed couch is noted, and we apologize for any inconvenience caused. We appreciate your suggestion regarding bedding options and will take this into consideration for future improvements.We strive to ensure all our guests have a comfortable stay, and we regret any discomfort you experienced. Your comments are invaluable to us as we continue to enhance our services.Should your travels bring you back to Edinburgh, we would love the opportunity to host you again and provide an even better experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotNice house, bad cleaning service.
Nice house in the city centre of Edinburgh, but cleaning not good at all. One of the rooms had a pipi odour, may be from a previous guest that had not been removed. My children could not sleep properly. It was the only room with air freshener in it, but not good enough at all. The smell was there. We had to clean it ourselves as the cleaning service even though they were notified from the beginning, did not do anything about it.
Alejandro · 12 July 2024
Agent replied · 24 August 2024
Dear Alejandro,Thank you for sharing your experience with us. We appreciate your feedback regarding your recent stay at our property in Edinburgh's city centre.We are pleased to know that you found the location convenient and appreciated the overall comfort of the house. However, we sincerely apologize for the lingering odour issue you encountered in one of the rooms, despite our prompt efforts to address it after your report. Our housekeeping team thoroughly inspected the room and took steps to rectify the issue, but regrettably, we understand that you were not satisfied.Please accept our apologies for any inconvenience caused. We understand how important a pleasant environment is for a comfortable stay, especially with children. Your feedback is valuable to us, and we have taken measures to ensure that such issues are addressed more effectively in the future.If your plans bring you back to Edinburgh, we would appreciate the opportunity to host you again and provide you with an improved experience.Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotDO NOT STAY AT THIS PLACE.
DO NOT STAY AT THIS PLACE.1. The host gave us the wrong wifi password and we were without wifi for a whole day out of our 3 day stay.2. The hot water did not work properly in the shower; it kept fluctuating between very hot and very cold, and despite numerous requests, the host did nothing to address the issue.4. TV remote was not to be found. The host finally sent a remote 10 mins before check out without batteries.5. The cleaners came into the apartment and insisted on starting the cleaning 20 mins BEFORE the check out time.6. Hostile host who was unable to accomodate a 10 min delay in check out (check out time was 11 am) due to an unforeseen issue with our rental car and even threatened to call the cops on us for trespassing (at 11:10 am), while charging us for a 30 min extension (which means we had until 11:30 am to check out). The host yelled at my elderly mom and very young son, who were at the apartment while I was rushing back from the rental car place for checkout.Updated based on the reply from ALTIDO:ALTIDO's reply has an error (or rather just a bunch of lies). We left the apartment at 11:10 am, NOT 11:55 am as stated in the reply (the cleaner who was in the apartment and the owner of Patisserie Valerie, which is the cafe right below the apartment can confirm this). This was clearly prior to our extension of 11:30 am, and yet we were threatened and insulted.
TimeTraveler · 9 July 2024
Agent replied · 24 August 2024
Dear TimeTraveler,Thank you for going out of your way to let us know of this distressing experience! First and foremost, on behalf of all of us at Joivy, we sincerely apologize for the substandard hospitality you encountered at our property. We are deeply concerned by the details provided and want to emphasize that we took immediate ownership of the situation. All necessary measures were promptly implemented to address and rectify the issues described. While we strive for excellence in everything we do, we acknowledge that occasionally, unforeseen challenges arise, and we regret any inconvenience caused. Regarding the concerns you raised about the check-out process, we respectfully disagree with your statement. Your check-out time was extended until 11:30 AM. Despite your continued presence in the property until 11:55 AM, we did not insist on an immediate departure nor did we threaten to involve law enforcement. We ensured a respectful and smooth departure process and any misunderstanding in this regard is regrettable. We recognize that there are areas where our services can be improved, and we are committed to giving our best effort. We work diligently each day to implement new features and enhancements to offer an improved experience for all our guests.We genuinely value all reviews, as they provide us with insights that help us enhance our services. Your feedback has been communicated to the relevant teams, who are dedicated to identifying opportunities for continuous improvement!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat location in the heart of old…
Great location in the heart of old town. Apartment was well appointed and nice. Loved the washer! One of the bathrooms smelled liked sewage gas, but other than that, this was a great stay!
Laura · 3 June 2024
Agent replied · 16 June 2024
Dear Laura,We are delighted that you enjoyed our prime location in the heart of the old town and found the apartment well-appointed. It’s especially wonderful to hear that the washer added convenience to your stay - having all the necessary appliances available on site does bring some piece of mind when it comes to doing the daily chores while on a vacation, doesn't it?We regret to hear about the issue with the bathroom odor and sincerely apologize for any inconvenience it may have caused. Please be assured that we are addressing this matter promptly to prevent any recurrence.We look forward to welcoming you back and providing an even more exceptional experience in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotGood location
Great location and property is as pictured. The apartment was clean except kitchen counter had dust and spots on it. We were sent very detailed instructions prior to check in on how to use many of the appliances including the shower, but I was not able to access the link once we checked in. Very frustrating! A printed copy would have been helpful in the apartment. Not good sleep if you're a light sleeper as you can hear everything outside.
Lynne · 7 July 2024
Agent replied · 24 August 2024
Dear Lynne,Thank you for your feedback and for choosing to stay with us! We are pleased to hear that you appreciated the great location and found the property as pictured.We regret the oversight with the cleaning of the kitchen counter and will address this accordingly with our cleaning team to ensure it does not happen again. Regarding the detailed instructions for the appliances, while we strive to be sustainable by providing them via email, we understand that a printed copy in the apartment could be more convenient and will consider this for future stays. We encourage all our guests to contact us directly if there are any issues on site so that we can assist promptly. Lastly, given the central location, some noise can be expected, and we strive to make this information clear in our listings.Thank you for your understanding and feedback and we hope to have the opportunity to welcome you back for a more seamless experience!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotFantastic London Apartment
Joivy handled our reservation very well! It was made through Marriott Homes and Villas, but Joivy took it from there. Care and communication were superb, from the reservation all the way through check-out.
Osman · 17 September 2026
★★★★★ 4/5
TrustpilotScotland trip
Had a nice stay at the apartment in Edinburgh. Very nice location and decent sized apartment which was perfect for our family. However, we had a hard time checking into the apartment the day we reached and spent almost 45 minutes outside in cold weather (48 F) before a nice couple who were residents in that building let us in. It still took us another 30 minutes before we were able to get into the apartment. Apparently we were supposed to fill out some check in form (I dont know why..) before we could retrieve the keys. For someone new in Europe and traveling across England to Scotland, we were not staying on top of our emails and it led to an unnecessary inconvenience We were def not happy about that partSecondly, the washer was hard to use given its location in the closetThird, the extra sheets had stains on them (hopefully they were just wine stains??) Otherwise, it was a great location and a nice apartment with a huge living and masterbedroom and a very nice shower!!
Anju · 6 July 2024
Agent replied · 24 August 2024
Dear Anju,Thank you for sharing your detailed feedback about your recent stay in Edinburgh! We are pleased to hear that you enjoyed the convenient location and found the apartment spacious and comfortable for your family.We regret that you experienced difficulties during the check-in process. The completion of our online check-in form is a standard procedure, designed to streamline the check-in process. We apologize for any inconvenience this may have caused, especially in the cold weather.Additionally, we appreciate your comments regarding the washing machine's location and the condition of the extra sheets. We will address these issues promptly to ensure they do not occur again in the future.Your input is invaluable to us, and we hope to have the opportunity to welcome you back for an improved experience!Best regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotExcellent lodging & helpful staff
Staff was super nice and helpful. I just wish I had known the email about the detailed instructions was in my junk mail folder. I was expecting communications directly from Marriott since that is with whom I booked the room. Fortunately, the Altido rep called me the day prior to help with arrangements, so I was able to connect with someone to help when I had an issue with getting the key from the Premier shop.The lodging was excellent - large for our family, sufficient necessities, great location, and parking was a bonus. Recommend a few new pans and maybe a plastic cooking utensil as some of the pans were damaged due to prior tenants using metal cooking utensils with the pans.
KEN · 6 July 2024
Agent replied · 24 August 2024
Dear Ken,,Thank you for your detailed review and for highlighting the excellent lodging and helpful staff!We appreciate your patience and understanding regarding our communication process and we are glad that everything went smoothly once we were able to get in contact!We are delighted to hear that the accommodation met your family's needs, with ample space, necessary amenities, a convenient location, and parking. Your recommendation for new pans and plastic cooking utensils is valued, and we will certainly consider this for future improvements.Thank you again for your feedback and for choosing to stay with us and we hope to have the chance of hosting you again soon!Best regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotAltido refused to correct many basic apartment probs
Altido gave us the worst experience in over 30 years of travel. We rented a pricey Edinburgh apartment for the 2023 Fringe Festival. Upon arrival, the apartment clearly had not been prepared, with a malfunctioning shower, garbage on our patio, and six other major problems. We immediately took photos and sent a polite email to their office and were promised these problems would be promptly corrected. No one came during our stay; all problems were painfully endured. A month later, Atlido finally responded with a letter that acknowledged each problem, assuring us they had been repired, and arrogantly smirking "We'll try to do better next time." Exactly as they did to AOK in his below letter (and many others), it is how they operate; no offer of reasonable reimbursement or credit. Avoid these guys like the plague and do not believe any nonsense they may concoct now.
John · 4 July 2024
Agent replied · 24 August 2024
Dear John,Thank you for sharing your experience with us!We deeply regret the challenges you encountered during your stay and appreciate your feedback - it's because of it that we can see areas of improvement and make sure that we service our guests in the best way possible!We acknowledge the shortcomings in our handling of the situation last year and have since made significant improvements to our processes and procedures. Your feedback has been instrumental in this regard, and we are committed to ensuring a more seamless experience for all our guests moving forward.We did make efforts to address your concerns promptly after receiving your online feedback, although we understand that our attempts to align on compensation may not have met your expectations.We sincerely hope to have the opportunity to regain your trust in the future and demonstrate the high standard of service we aim to deliver!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
GoogleWorking with Victoria from Altido has been a real pleasure. They have a thorough understanding of the vacation rental industry and are very professional to work with. Moreover, their accommodations located in the heart of London and in the rest of UK are just lovely.
It is a real pleasure working along-side them as a channel manager partner.
I would recommend anyone to book their next stay with Altido!
Vivian · 27 August 2020
Agent replied · 26 August 2024
Thank you for the kind feedback, we enjoy working with you too!
★★★★★ 5/5
TrustpilotLoved our stay!
We absolutely loved our stay! This Lapa apartment is beautiful, bright, clean and spacious. The Altido team is highly responsive to questions and requests. Location is also fantastic, being close to the river.
Niketha · 10 June 2024
Agent replied · 16 June 2024
Dear Niketha,Thank you for your glowing review! We are absolutely delighted to hear that you loved your stay and found our Lapa apartment beautiful, bright, clean, and spacious!Our team at ALTIDO takes great pride in being highly responsive to our guests' questions and requests, and we are thrilled that our efforts enhanced your experience. Additionally, we agree that the location is fantastic, with its close proximity to the river, offering a unique charm.Your kind words are greatly appreciated and serve as wonderful encouragement for our entire team. We look forward to welcoming you back for another memorable stay in the future!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotPerfect Stay
I really enjoyed my stay. Staff were friendly and helpful, very good location, clean, luxury, and spacious apartment, well equipped, and secure. For sure I'll come back soon and I already recommended the apartment to my friends and relatives.I have only one thing I wish it could be change, which are the bed mattresses, it was difficult for us to sleep, very soft and not comfortable for all of us.Thank you.
Elaf · 18 November 2024
Agent replied · 30 December 2024
Dear Elaf,Thank you for sharing your thoughtful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the friendly staff, prime location, and the apartment’s cleanliness, spaciousness, and luxurious feel. It’s wonderful to know you felt secure and found the property well-equipped, your recommendation to friends and family means the world to us!We’re sorry to hear that the mattresses didn’t meet your comfort preferences. While we understand that preferences for mattress firmness can vary, we truly value your input and will consider this feedback as we continuously strive to enhance our guests’ experience.It was a pleasure hosting you, and we can’t wait to welcome you back for another memorable stay!Best regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotUnique location No privacy
The location is very unique. The decor in the apartment is very nice and well done. We understand that the area is open to the public but didn’t anticipate the volume of people who would wander just outside the windows and occasionally peer in. The incident that completely ruined the stay for me was having a group of young people peering over and climbing on the wall outside of the soaker tub while trying to have a relaxing bath.
Norman · 10 July 2024
Agent replied · 24 August 2024
Dear Norman,Thank you for taking the time to share your feedback!We are delighted that you appreciated the unique location and the tasteful décor of the apartment. Your positive remarks about these aspects are much appreciated!We deeply regret the discomfort you experienced due to the lack of privacy. This situation is certainly not reflective of the experience we strive to provide our guests. We sincerely appreciate your understanding, as this is an unusual occurrence. Rest assured, we will explore ways to improve this aspect of the stay to ensure greater privacy and comfort for our future guests.Thank you for bringing this to our attention and hope to have the opportunity to welcome you back under more favorable and pleasant circumstances!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotAbstaining From Altido / Joivy Managed Properties
I paid $2200 for two nights plus additional for food packages as I was arriving late and would not have options to get dinner. The food was not delivered; I did not eat that night. I had to request a refund as management was not aware of my order until checking with the delivery company. I was not given a reason for the oversight nor offered a later delivery.The key to the garden was broken; I did not get to enjoy the garden at all. Instead, I received bruises and a cut hand attempting to "push harder" on the door as I was instructed. I informed management the key was broken, yet they insisted the issue was due to the door being stuck. I sent a photo of the broken key and was informed management was "looking into it." After my trip, I received an email thanking me for the photo and was once again told management was "looking into it." For my stay, that meant nothing.I had specifically booked this accommodation (paying more than I typically would) as I had stayed here previously and had fond memories of my time here. However, this experience has tarnished those memories. I travel frequently to Scotland and will be sure to no longer book Altido /Joivy managed properties. Unreliable, unresponsive until after the fact, and not a good value for the price.
Customer · 20 June 2024
Agent replied · 16 June 2024
Dear Guest,We are thrilled to hear that you found your stay to be simply perfect!Your kind words, although brief, affirm the hard work and dedication our team puts into ensuring a superior guest experience. We are delighted that our efforts resulted in a memorable and flawless stay for you.We look forward to welcoming you back for another outstanding stay. Please feel free to share any special requests or preferences for your next visit, as we are committed to making your experience even more remarkable!Warm regards,the team at ALTIDO by Joivy
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