StayAltido London reviews

Dear Louis,Thank you for sharing your valuable feedback regarding your recent stay at our apartment. We sincerely appreciate your insights, as they allow us to continually improve the experience we offer to our guests.We apologize for any inconvenience caused by the lack of clarity regarding the apartment's location on the top floor and the associated climb. Your suggestion to include this detail in our listing is invaluable, and we will promptly review and update our description to ensure future guests are well-informed before booking.Regarding the key pickup and drop-off process, we understand your concerns and acknowledge that convenience is paramount. Our operational team is already exploring more streamlined solutions to enhance this aspect of our service.We regret that the size of one of the rooms did not meet your expectations and that the beds did not provide the comfort you deserve. Rest assured, that the feedback has already been shared with the relevant departments and they will address it accordingly!Despite the challenges encountered, we're pleased to hear that you enjoyed the apartment's nice ambiance and its stunning views.Once again, we extend our gratitude for your constructive feedback, and we look forward to the opportunity to welcome you back in the future, providing an even more seamless and enjoyable experience!Warm regards,the team at ALTIDO by Joivy

Dear Jennifer,We extend our sincere gratitude for taking the time to share your valuable feedback following your recent stay at our accommodation! Your insights are paramount to our continuous commitment to excellence in hospitality.While we're delighted to hear of your appreciation for our prime location, we deeply regret any inconvenience caused by the ascent to our abode. Please accept our assurance that we are diligently exploring solutions to ensure a seamless arrival experience for all our esteemed guests by providing the information about the floor more clearly on our listings and our informative messages, sent in advance.We're pleased that our dedicated management team swiftly addressed the water-related challenges you encountered, reflecting our unwavering dedication to prompt and personalized service.Your discerning eye for detail is truly appreciated, and we take your suggestions regarding bathroom amenities and early entry options to heart. Rest assured, we are elevating our standards to ensure a luxuriously comfortable experience for all our distinguished guests.Your satisfaction is paramount, and we eagerly anticipate the opportunity to welcome you back, providing an elevated and impeccable experience reflective of your discerning taste!With warm regards,the team at ALTIDO by Joivy

Dear Catherine,Thank you immensely for sharing your refined feedback following your recent stay at Observatory House - your discerning observations provide invaluable insight as we continually strive to elevate the guest experience at our distinguished property!We are delighted to learn that your time with us was marked by unparalleled vistas of Edinburgh, offering a panoramic backdrop that truly captures the essence of our enchanting city. The quaint charm and ample space of our accommodations provided a sanctuary of comfort and tranquility, ensuring a memorable and indulgent stay.We appreciate your thoughtful considerations regarding the unique challenges posed by our secluded hillside location and the bustling tourist activity surrounding the property. While we strive to provide a serene retreat, we understand the nuances of our enviable setting and are committed to ensuring that our guests' experiences are seamless and enjoyable.It was a pleasure to host you, and we are grateful for the opportunity to have been a part of your Edinburgh adventure. We eagerly await the opportunity to welcome you back for another refined sojourn at Observatory House!Warm regards,the team at ALTIDO by Joivy

Dear Adna,We extend our gratitude for sharing your insights with us. Your detailed feedback is greatly valued, and we extend our sincerest apologies for the inconveniences encountered during your sojourn.Recognizing the paramount importance of ensuring a comfortable and seamless experience for our esteemed guests, we regret that the condition of the cooking pans and the discomfort experienced with the pullout sofa did not align with your expectations. Please be assured, that we are committed to promptly addressing these concerns to elevate the satisfaction of our future guests.Concerning the entry system, we apologize for any challenges encountered with the online access requirement and the operational functionality of the locks. Our dedication to providing a hassle-free experience remains steadfast, and we are diligently investigating the issues you have raised to implement necessary enhancements.We regret any inconvenience you may have encountered while trying to reach our support numbers. Typically, our guests use the company's live chat and communicate via reservation email, as these are the designated and preferred channels for correspondence. Your understanding is appreciated, and we encourage you to utilize these channels for any assistance you may need during your stay.Your feedback serves as an invaluable tool as we perpetually endeavour to refine and enrich our guest experiences. We extend our sincerest apologies for any disruptions encountered during your stay and eagerly anticipate the opportunity to welcome you back under more favourable circumstances in the future. We deeply appreciate your patronage and the opportunity to refine our services based on your invaluable feedback.Kind Regards,Joivy Team

Hello Lena, thank you very much for your feedback. We will share your review with Kyle, he will be very happy. We remain at your disposal! Joivy Team

Hello Greg, thank you very much for your feedback. We hope to see you soon. Joivy Team

Hello Haris, thank you very much for your feedback. See you soon! Joivy Team

Dear Manu,Thank you for taking the time to share your experience! We're glad to hear that the prime location and well-equipped kitchen were positive aspects of your stay. However, we regret that several other elements fell short of your expectations.First and foremost, we apologize for any inconvenience you faced with retrieving the keys. Our aim is to ensure a seamless arrival experience for all guests, and we will review our processes to ensure that the key box code is delivered in a timely manner moving forward.In terms of the bathroom furniture and the challenges you encountered with the water heater, we sincerely regret the inconvenience. Additionally, we are disappointed to hear about the broken slats on the bed and the condition of the sofa bed. These issues are certainly not in line with the high standards we strive to maintain.We do wish to note, however, that none of these concerns were reported to us during your 4-night stay. Our team is available 24/7 to provide assistance, and we would have been more than happy to offer immediate support or alternative accommodations to ensure your comfort.Your feedback has been invaluable in highlighting areas for improvement. We will conduct a thorough review of the apartment and address the mentioned concerns to enhance the guest experience for future stays. It is our priority to ensure that all services and amenities reflect the quality and value we aim to offer.Thank you again for your insights and we hope you will give us another opportunity to exceed your expectations in the future!Warm regards,the team at ALTIDO by Joivy

Dear Sheryl,Thank you immensely for your glowing review! We're thrilled to learn that our apartment exceeded your expectations and contributed to a wonderful stay in London. Your kind words about the unit and its exceptional qualities bring us great joy.We're especially delighted to hear that Niya's hospitality made a positive impact on your experience. We always aim to offer not just a place to stay, but a memorable experience.Once again, thank you for choosing to stay with us and for sharing your positive experience. We hope to have the pleasure of welcoming you back for another exceptional stay in the future.Warm regards,ALTIDO Team

Dear Jim,Thank you for your detailed feedback regarding your recent stay - we are pleased to hear that you found the flat spacious and enjoyed your time with us!We regret the oversight in the floor cleanliness and understand how this impacted your experience. Rest assured, this matter will be addressed immediately to maintain our high standards. Additionally, we will ensure the dryer is more accessible and not obstructed by cleaning equipment, making it convenient for our guests to use.Your insights are invaluable to us, and we are committed to enhancing our services based on your feedback. We hope to have the opportunity to welcome you back in the future and provide you with a flawless stay!Warm regards,the team at ALTIDO by Joivy

Greetings David, We would like to shed some light on your concerns and provide you with a clearer understanding of our pricing structure and guest feedback policies. Our company operates in seven different markets and offers a wide array of properties across Europe. The presentation of pricing can vary depending on the type of property you're interested in. For certain properties, we provide a comprehensive price upfront, which encompasses all fees and taxes. However, for other properties, especially those with a B&B-style, we break down the costs into different components. This typically includes the rental fee for the property, the cleaning fee, and any applicable city tax mandated by local authorities. We understand that this pricing approach may differ from what some guests are accustomed to, particularly if they are new to short-term rentals in Europe. Therefore, we strongly recommend that all potential guests thoroughly review our company's policies before making a reservation. This will ensure a clear understanding of the total cost and help prevent any surprises during the booking process. Furthermore, we'd like to express our gratitude for bringing up the reviews you've encountered. We highly value guest feedback and actively encourage our guests to share their experiences with us. Transparency is a fundamental principle for us, as it allows prospective guests to make well-informed decisions based on the feedback of previous guests. Thank you for sharing your insights, and we hope this explanation clarifies our pricing structure for future guests. Warm regards, ALTIDO Team

Hello Lucca, thank you very much for your feedback. See you soon! Joivy Team

Dear Nicola, Thank you so much for sharing your experience with us. We are glad you enjoyed your stay and the nearby amenities, it is always very rewarding for our team to read such an amazing comment. If you are travelling to our area again soon, do not hesitate to contact us. Kind regards, Altido London Team

Hello Peter, thank you very much for your feedback.  We hope to host you again soon! Joivy Team

Dear Stephanie, Thank you for your review. We are delighted to read you enjoyed your stay. We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation. We look forward to another opportunity to host you again soon. Best Regards, The LRC Team

Dear Anne,Thank you for taking the time to share your experience following your stay with us in Edinburgh! We are thrilled to hear that you enjoyed the prime location of the apartment and found our communication and key access process convenient.We are pleased that the apartment met your expectations in terms of cleanliness and functionality, ensuring a comfortable stay. The proximity to Edinburgh's iconic landmarks offers our guests a truly immersive experience, and we're delighted you found it so favorable.We appreciate your feedback regarding the kitchen cupboards. Please rest assured that we are addressing this issue to ensure the highest quality and comfort for our guests. Your willingness to return despite this minor inconvenience speaks volumes, and we truly value your patronage.We look forward to the opportunity of welcoming you back to provide you with an even more seamless experience in the future!Warm regards,the team at ALTIDO by Joivy

Greetings Adam, Thank you for bringing your concerns regarding ALTIDO to our attention and we apologize for any inconvenience you may have faced. After careful consideration, we recommended you to look into another property management company that may better suit your needs, even we recommended you some. One option we suggest was BLUE CHALET, which has a team in the area that serves many properties and may be better equipped to assist the properties in the region. We understand the importance of having a serving team to assist guests, and we want to ensure that you receive the best possible service. We hope that our recommendation proves helpful and wish you all the best in your future endeavors. Sincerely, ALTIDO

Dear Nicola, Thank you so much for sharing your experience with us. We are glad you enjoyed your stay and the nearby amenities, it is always very rewarding for our team to read such an amazing comment. If you are travelling to our area again soon, do not hesitate to contact us. Kind regards, Altido London Team

Hello Keith, thank you very much for your feedback. We hope to have the opportunity to host you again. Joivy Team

Dear Christina,Thank you for taking the time to share your feedback!We truly regret that aspects of your stay did not meet your expectations. While we strive to offer a unique and artistic ambiance in our loft, we understand that cleanliness and comfort are essential to every guest’s experience. It's unfortunate that these concerns were only brought to our attention on the day of check-out, as we would have welcomed the opportunity to address them immediately and ensure a more enjoyable stay.We also want to clarify that our property is designed to offer a distinctive atmosphere, quite different from the amenities and services of a 5-star hotel, which may not align with every guest’s expectations. We carefully set out this distinction in our listing. As such, we do not believe the issues raised warranted the refund requested, but we take your feedback seriously and will review the property to ensure it remains in line with the unique experience we aim to provide.hank you again for your time and we wish you all the best in your future travels and hope you find accommodations that better match your preferences!Warm regards,the team at ALTIDO by Joivy

Dear Burcu,Thank you for your wonderful feedback! We’re thrilled to hear that everything was well-organized and that you found our service seamless and easy to navigate. Your kind words mean a lot to us, as we strive to provide a smooth and enjoyable experience for all our guests!We’re grateful for your appreciation and look forward to welcoming you back for another perfect stay in the future!Best regards,the team at ALTIDO by Joivy