Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleWorking with Victoria from Altido has been a real pleasure. They have a thorough understanding of the vacation rental industry and are very professional to work with. Moreover, their accommodations located in the heart of London and in the rest of UK are just lovely.
It is a real pleasure working along-side them as a channel manager partner.
I would recommend anyone to book their next stay with Altido!
Vivian · 27 August 2020
Agent replied · 26 August 2024
Thank you for the kind feedback, we enjoy working with you too!
★★★★★ 5/5
TrustpilotLoved our stay!
We absolutely loved our stay! This Lapa apartment is beautiful, bright, clean and spacious. The Altido team is highly responsive to questions and requests. Location is also fantastic, being close to the river.
Niketha · 10 June 2024
Agent replied · 16 June 2024
Dear Niketha,Thank you for your glowing review! We are absolutely delighted to hear that you loved your stay and found our Lapa apartment beautiful, bright, clean, and spacious!Our team at ALTIDO takes great pride in being highly responsive to our guests' questions and requests, and we are thrilled that our efforts enhanced your experience. Additionally, we agree that the location is fantastic, with its close proximity to the river, offering a unique charm.Your kind words are greatly appreciated and serve as wonderful encouragement for our entire team. We look forward to welcoming you back for another memorable stay in the future!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotPerfect Stay
I really enjoyed my stay. Staff were friendly and helpful, very good location, clean, luxury, and spacious apartment, well equipped, and secure. For sure I'll come back soon and I already recommended the apartment to my friends and relatives.I have only one thing I wish it could be change, which are the bed mattresses, it was difficult for us to sleep, very soft and not comfortable for all of us.Thank you.
Elaf · 18 November 2024
Agent replied · 30 December 2024
Dear Elaf,Thank you for sharing your thoughtful feedback! We’re delighted to hear that you enjoyed your stay and appreciated the friendly staff, prime location, and the apartment’s cleanliness, spaciousness, and luxurious feel. It’s wonderful to know you felt secure and found the property well-equipped, your recommendation to friends and family means the world to us!We’re sorry to hear that the mattresses didn’t meet your comfort preferences. While we understand that preferences for mattress firmness can vary, we truly value your input and will consider this feedback as we continuously strive to enhance our guests’ experience.It was a pleasure hosting you, and we can’t wait to welcome you back for another memorable stay!Best regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotUnique location No privacy
The location is very unique. The decor in the apartment is very nice and well done. We understand that the area is open to the public but didn’t anticipate the volume of people who would wander just outside the windows and occasionally peer in. The incident that completely ruined the stay for me was having a group of young people peering over and climbing on the wall outside of the soaker tub while trying to have a relaxing bath.
Norman · 10 July 2024
Agent replied · 24 August 2024
Dear Norman,Thank you for taking the time to share your feedback!We are delighted that you appreciated the unique location and the tasteful décor of the apartment. Your positive remarks about these aspects are much appreciated!We deeply regret the discomfort you experienced due to the lack of privacy. This situation is certainly not reflective of the experience we strive to provide our guests. We sincerely appreciate your understanding, as this is an unusual occurrence. Rest assured, we will explore ways to improve this aspect of the stay to ensure greater privacy and comfort for our future guests.Thank you for bringing this to our attention and hope to have the opportunity to welcome you back under more favorable and pleasant circumstances!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotAbstaining From Altido / Joivy Managed Properties
I paid $2200 for two nights plus additional for food packages as I was arriving late and would not have options to get dinner. The food was not delivered; I did not eat that night. I had to request a refund as management was not aware of my order until checking with the delivery company. I was not given a reason for the oversight nor offered a later delivery.The key to the garden was broken; I did not get to enjoy the garden at all. Instead, I received bruises and a cut hand attempting to "push harder" on the door as I was instructed. I informed management the key was broken, yet they insisted the issue was due to the door being stuck. I sent a photo of the broken key and was informed management was "looking into it." After my trip, I received an email thanking me for the photo and was once again told management was "looking into it." For my stay, that meant nothing.I had specifically booked this accommodation (paying more than I typically would) as I had stayed here previously and had fond memories of my time here. However, this experience has tarnished those memories. I travel frequently to Scotland and will be sure to no longer book Altido /Joivy managed properties. Unreliable, unresponsive until after the fact, and not a good value for the price.
Customer · 20 June 2024
Agent replied · 16 June 2024
Dear Guest,We are thrilled to hear that you found your stay to be simply perfect!Your kind words, although brief, affirm the hard work and dedication our team puts into ensuring a superior guest experience. We are delighted that our efforts resulted in a memorable and flawless stay for you.We look forward to welcoming you back for another outstanding stay. Please feel free to share any special requests or preferences for your next visit, as we are committed to making your experience even more remarkable!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotDuring our stay in Milan
During our stay in Milan, this was my first visit. The location was ok. However, there was many an error regarding the actual place. Here is a list: 1, the front door did not work upon arrival and we had to wait 30 minutes to get into our place after a long day of travelling, 2. The wifi did not work over the entire period, 3. The air conditioning my did not work over the entire period in 24 degree heat it was very warm. 4. Many of the furniture broke on use such as cupboard doors falling off and the bathroom door refusing to open at times or lock, 5. The shower was riddled with issues, awful drainage and constantly flooding the entire bathroom and living room, the shower door collapsing twice on a guest and us having to work out how to fix this for the fear of a fine. The kitchen table (all glass) is loose and the smallest lean could shatter this, it is screaming for a fine for a broken table, 6. The keys never worked for any door and denied us the opportunity to either open the front door easily or the balcony which was a selling point for the place. The reason this has got two stars is for two major reasons. Firstly, the apartment was nice minus the issues, nice bed nice furniture so was luxurious with some issues. Secondly, customer service was nice and helpful. They were attentive and I must credit them that they did try to help as soon as possible.Overall, a fine stay if there for a short period of time.
Toby · 15 June 2023
★★★★★ 5/5
Trustpilot3-bedroom flat review
We stayed in a fantastic 3-bedroom flat near the Genoa Aquarium, and it was absolutely perfect! The three bathrooms made it incredibly convenient for our group of five girls, and the space was comfortable and well-designed. The location couldn't have been better, everything we wanted to see was just a short walk away. We had an amazing stay and will definitely be returning. Highly recommend to anyone, especially groups of friends!
Romana · 22 October 2024
Agent replied · 30 December 2024
Dear Romana,Thank you for your glowing review! We’re truly delighted that your stay in our 3-bedroom flat near the Genoa Aquarium exceeded expectations and provided the perfect setting for your group. The convenience of the three bathrooms and the thoughtfully designed space were crafted with comfort in mind, so it’s wonderful to hear that it added to the ease of your stay.Our prime location is indeed one of our favorite features, and we’re thrilled it allowed you to explore the city effortlessly. Knowing that you had such a memorable time and plan to return is the greatest compliment we could receive!It was a pleasure hosting you and your friends, and we’re excited at the prospect of welcoming you back for another extraordinary stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLast minute booking at a fantastic…
Last minute booking at a fantastic apartment in Trieste, clean tidy, bright and everything we needed.
Miss · 28 May 2026
Agent replied · 31 May 2026
Hello Miss Youll,
thank you so much for your feedback.
We hope to welcome you again in Trieste!
Joivy Team
★★★★★ 2/5
TrustpilotThe check in experience was very…
The check in experience was very frustrating. We were very appreciative of being allowed to check in early. When we arrived at the flat, the link that was sent to my email did not work to open the door. I called the host, and they resent the link. This time the when I tried to open the door I got an error message that the "lock was offline." It was raining and there were six of us standing rain with no way to get into the flat. I got a text from the host saying" let us know if there is anything else they can do to help", but the didn't help the first time. Finally a resident of building came by and we explained what was happening, and that person said he wasn't surprised, most people renting the flat have trouble with the door lock. We got in and figured our the rest on our own, with this persons help. Also the wifi was very poor, to the point that we had to use our cellular data to communicate.The flat itself was wonderful, just as advertised. Very clean and in a great location. I might suggest having a second set of keys. With six people in the flat, there were times that we split up and returned to the flat at different times, only one group could have a key to get in.
Susan · 9 June 2024
Agent replied · 16 June 2024
Dear Susan,Thank you for taking the time to provide your feedback regarding your recent stay with us! We regret to hear about the challenges you faced during the check-in process and the inconveniences that ensued.While we are pleased that our team could accommodate your early check-in request, we apologize for the issues you encountered with the door lock. Our records indicate that our support team promptly resent the access link and provided assistance to the best of their ability. We regret that these efforts did not resolve the problem immediately and that you had to rely on the kindness of a resident to gain entry. We appreciate your patience and understanding in this matter.We also regret to hear about the subpar Wi-Fi connection. Please be assured that we are taking your feedback seriously and will work diligently to improve both the check-in process and the internet connectivity to ensure a more seamless experience for future guests.We are delighted that you found the flat itself to be wonderful, clean, and in a great location. Your suggestion regarding an additional set of keys is noted and will be considered to enhance the convenience for groups such as yours.Thank you once again for your valuable feedback and we hope to have the opportunity to welcome you back and provide a flawless experience!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGood clear communication and…
Good clear communication and instructions re finding the property, and gaining entry.Property was exactly as expected.Some useful extras in the property.Helpful information about the area.
Jonathan · 5 October 2024
Agent replied · 22 October 2024
Dear Jonathan,Thank you for your kind review! We’re thrilled to hear that the communication and instructions were clear and that the property met your expectations. It’s great to know you found the additional extras and local information helpful. We hope to welcome you back soon for another wonderful stay!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLoved this place!
The place was amazing! Nicely decorated, clean, and it had everything we needed. Great location! Conveniently located to so many things. Checking in to the apartment was a bit confusing. (I didn’t read the fine print so it took a bit of effort to figure out how to get the keys.) Two sets of keys would also be helpful. It would be great to have a digital key lock on the outside to make it easier to enter the apartment. Otherwise…loved this place!
Paula · 6 June 2024
Agent replied · 16 June 2024
Dear Paula,Thank you for your eloquent feedback regarding your recent stay with us!We are delighted to hear that you found the apartment to be amazing, impeccably decorated, and thoroughly clean, with all necessary amenities to ensure a comfortable stay. It is gratifying to know that our prime location, conveniently close to many attractions, added to the enjoyment of your visit.We acknowledge the challenges you faced during the check-in process. While our instructions aim for clarity, we understand the importance of seamless access. We are exploring the implementation of a digital key lock to enhance convenience, and your suggestion for an additional set of keys is duly noted and under consideration.We strive to offer an unparalleled experience and are pleased that, overall, you loved your stay with us. We look forward to the privilege of hosting you again, ensuring an even more refined experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotPerfect location, great space!
The property was as described and did not disappoint. The location was fantastic, we are very active and were able to walk to everything we needed. Restaurants, pubs, and shops in every direction. The Joivy staff was quite helpful and responsive when we had questions but we didn’t have any issues. You must be active and able to climb stairs up and down 3 flights, there was no elevator which was not an issue for us but important for others to know. The queen mattress could use updating it’s really too low for the frame and can feel some springs inside.
JILL · 3 June 2024
Agent replied · 16 June 2024
Dear Jill,Thank you for your comprehensive and thoughtful review!We are delighted to learn that our property met your expectations and that you enjoyed its prime location. It is always a pleasure to hear that our guests can fully appreciate the convenience of being within walking distance to an array of restaurants, pubs, and shops.We are also glad that our staff could be of assistance and provided the responsive service we strive for, even though you encountered no significant issues during your stay. Your feedback regarding the stairs is duly noted - we always make sure to put this information on our listings so our guests can be informed in advance and make the best choice, based on their mobility conditions. Moreover, we sincerely appreciate your comment about the queen mattress. Rest assured, we will review this matter to ensure our accommodations continue to provide the highest level of comfort and luxury our guests expect!Thank you once again for your valuable insights and we look forward to the opportunity to welcome you back and provide you with an even more refined experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat Service
Altido by Joivy went out of their way to ensure that all concerns I had were addressed and resolved to my satisfaction. Service is what makes the difference in the AirBnBworld!
Customer · 19 June 2024
Agent replied · 16 June 2024
Dear customer,Thank you for your kind words and thoughtful feedback!At Altido by Joivy, we believe that exceptional service is the cornerstone of a remarkable guest experience, and we are delighted to hear that our team was able to address and resolve your concerns to your satisfaction!Our commitment to going above and beyond for our guests is what sets us apart in the world of Airbnb. We take pride in ensuring that every detail is attended to, and it is truly gratifying to know that our efforts made a positive impact on your stay.Your recognition of our service is immensely appreciated, and we look forward to the pleasure of welcoming you back for another exceptional experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotWorth every penny
This experience was just one of a kind. Kasha was polite, welcoming and punctual upon our arrival. The house itself was gorgeous! Clean, tidy, well renovated, (thank you for the bottle of Prosecco), location alone is worth every penny. A memorable experience to say the least. One for the history books.
Katelyn · 17 February 2023
Agent replied · 16 June 2024
Greetings Katelyn,Thank you for reviewing your hospitality experience with us on Trustpilot.We're delighted to hear you've loved your time at Observatory House.We are thankful for sharing your appraisal regarding our Team. We take pride in our people and we're happy to know they have delivered excellent hospitality service across the board.Hospitality is our passion and your positive feedback truly made our day.Thank you for sharing your experience and giving heads-up to our future guests.We are looking forward to the opportunity to welcome you back for another joyful stay.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotWonderful stay, excellent host!
The accommodation was easy to find (and in a FANTASTIC location), information about check-in was supplied in a timely fashion, and the accommodation was great. My only suggestion for improvement would be to separate pictures of accommodations by which unit you are actually booking. I had to compare a bunch of features across multiple listings to make sure I was booking the apartment that I wanted. I may be a bit pickier than the average customer, but it still would have been nice if the listing titles just matched the apartment names ("Chapel" for example). Other than that, we did not experience any difficulties or issues with our stay, and we would definitely try to book this place again if we have a chance to return to Edinburgh.
Gretchen · 23 May 2024
Agent replied · 16 June 2024
Dear Gretchen,Thank you for sharing your detailed feedback with us! We truly value your insights as they help us enhance the guest experience.We're delighted to hear that you found our accommodation in a fantastic location and that the check-in process was seamless. Your suggestion regarding the presentation of accommodation pictures is duly noted, and we appreciate your feedback on this matter. Rest assured, we will explore ways to improve the clarity and convenience of our listing titles to ensure a more streamlined booking experience for our discerning guests like yourself.We're pleased to hear that you did not encounter any difficulties or issues during your stay, and it would be our pleasure to welcome you back to our property in Edinburgh should you have the opportunity to return!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat experience with customer care
Elysa had a Warm friendly tone, clear instructions and was very patient with all my questions
Rohini · 21 May 2026
Agent replied · 31 May 2026
Hello Rohini,
thank you very much for your feedback.
See you soon!
Joivy Team
★★★★★ 5/5
TrustpilotOverall expérience good
Overall expérience good, Jack for the check-out was super nice ! Staff in général too
Cyp · 28 May 2026
Agent replied · 31 May 2026
Hello Cyp,
thank you very much for your feedback.
See you soon!
Joivy Team
★★★★★ 5/5
TrustpilotGreat accomodation with great staff
Great accomodation with great staff. We even got bigger room than we booked on booking.
Nemanja · 28 May 2026
Agent replied · 31 May 2026
Hello Nemanja,
thank you very much for your feedback.
We hope to host you again soon!
Joivy Team
★★★★★ 3/5
TrustpilotUnique stay
Pros: Great location, clean and unique. Lots of places to eat and things to do nearby. Has an interesting history and aesthetic. Cons: The foyer leading to the apartment is a bit dingy and creepy but it seemed safe overall. I couldn’t give a high raring because of the check-in/check-out process which is unnecessarily difficult. Please consider a lockbox on site. The furniture is also overly used, uncomfortable and due for an upgrade or reupholstering at least.
KC · 15 July 2024
Agent replied · 24 August 2024
Dear KC.We are pleased to hear that you found our location great and appreciated the unique history and aesthetic of our property!We appreciate your constructive feedback regarding the check-in/check-out process and the condition of the furniture. Please rest assured that your suggestions for a lockbox and improvements to the furniture have been duly noted for future enhancements.At Joivy, we are committed to continuously improving our guests' experience, and your input helps us to refine our services!We hope to have the pleasure of welcoming you back for another unique and comfortable stay in the near future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotGood location
Check in was a little confusing as the property door is not marked clearly. Once we were in the property, the space was good for our family of 4. The water, coffee/tea and treats were a nice welcome after a long day of traveling. The rugs seemed old/dirty, and there was only 1 roll of toilet paper supplied. The beds were okay but the 2nd bedroom was tight with a full bed. We had the windows open, and the neighborhood can be loud with traffic and sirens, but was it was in a great location for walking to restaurants and pubs. I would recommend overall.
T · 20 May 2024
Agent replied · 16 June 2024
Dear T. Howe,Thank you for entrusting us with your recent stay and for graciously sharing your insights! It's an honor to hear that our property resonated with your family's needs.While we regret any confusion encountered during check-in, rest assured that we are taking steps to refine our signage for a more seamless arrival experience.We're delighted that the thoughtful amenities provided a warm welcome after your travels, and it's our pleasure to have contributed to your exploration of the vibrant local dining scene.Your feedback regarding the cleanliness of the rugs and the provision of amenities has been duly noted. We hold ourselves to the highest standards, and your insights will guide us as we strive for excellence.Your recommendation is a testament to our commitment to exceptional hospitality, and we eagerly anticipate the opportunity to welcome you back for another bespoke stay in the heart of our beloved city!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotNo to this!
I don't know how they can improve, I guess they have to invest a bit into the object and then to charge what they charge. Doesn't worth for the money. The house is super old, have million stairs inside, when you are walking, the noise produced by the floor is terrible, it's like sleeping in Gryffindor. The shower is problematic can't be closed completely. When I booked this apartment stairs were not on the photos at all and this was very bad surprise. All in All not good.
Edit · 19 May 2024
Agent replied · 16 June 2024
Dear Edit,Thank you for sharing your detailed feedback following your recent stay at our apartment! We value your input and sincerely apologize for any inconvenience you experienced during your time with us.We take great pride in offering our guests a comfortable and enjoyable experience, and it is disappointing to learn that we fell short of your expectations on this occasion. Your comments regarding the condition of the property and the unexpected surprises are duly noted, and we appreciate your insights.While we manage the apartment itself, any external enhancements or renovations to the building are beyond our direct control. However, we will continue to work closely with the building management to address any concerns that may arise.As for the stairs and the discomfort they might have caused you - we did review the information on it and we have found that the stairs are mentioned on several places so that our guests can be informed about them in advance and help them in the making of their decision. Once again, we apologize for the challenges you encountered during your stay. Your satisfaction is of utmost importance to us, and we hope to have the opportunity to welcome you back in the future and provide you with a more seamless and enjoyable experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotWe like the concept to rent an appartment but . . .
We like the concept to rent an appartment (Lady Stairs Close 2/3) in stead of booking a Hotel but . . .there are a view things we dit not like:the matras of the bed is very old and uncomfortable, the keys dit not work sometimes,the chairs are old and uncomforteble,in the kitchen there was no baking pan to bake eggsThe location was fine, Old Town of Edinburgh
Gerard · 17 December 2024
Agent replied · 30 December 2024
Dear Gerard,Thank you for taking the time to share your detailed feedback regarding your stay with us! We're glad to hear that you enjoyed the unique charm of staying in one of our apartments and appreciated the prime location in Edinburgh's Old Town.We regret to learn that certain aspects of your stay did not meet your expectations. Your comments about the mattress, chairs, and kitchen amenities are valuable to us. We strive to provide a comfortable and well-equipped environment for all our guests, and your insights highlight areas where we can improve. Additionally, we will look into the key issue you experienced to ensure a smoother experience for future guests.We truly value your feedback and will use it to make meaningful adjustments to enhance our service. Should you decide to stay with us again, we are committed to making your next experience more enjoyable and comfortable!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLuxurious apartment
The central close or everything location, the cleanliness, spacious rooms, the amenities and utilities/ appliances.Helpful if booking the booking site can mention no lifts and the floors more as an information for people who have walking climbing issues and with luggage. It didn’t bother us though. We were on 3rd floor and I think there was a one more floor above us.We couldn’t find the iron but did see the ironing board. These are just suggestions for improvising.All over a great experience and comfortable stay.
Pramila · 15 May 2024
Agent replied · 16 June 2024
Dear Pramila,Thank you for your insightful feedback!We are thrilled that you found our luxurious apartment to be a haven during your stay, appreciating its central location, cleanliness, and spaciousness.Your suggestion regarding the accessibility information on our booking site is duly noted. While our listing does state that upper floors are accessible by stairs only, we understand the importance of providing clear and detailed information to ensure all guests have a comfortable experience. We will carefully consider your feedback to enhance our communication and provide a seamless booking process for our guests.Regarding the iron, we apologize for any inconvenience caused. Rest assured, we will take steps to ensure that this essential item is readily available for our guests in the future.It was a pleasure to host you, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotThe most important part about a hotel is sleep.
The most important part about a hotel or an apartment rental is getting sleep and feeling refreshed the next day. This unit advertised two bedrooms which was the simplest most important thing since my father and I were staying together. What it did not disclose is the fact that there was a sofa bed or something like it in the second bedroom rather than an actual mattress. My father and I both suffer from joint and back issues and I ended up sleeping on the couch because of how much pain this second bed caused me throughout the week. Even still that was not sufficient but it was the best of two evils. Dishes within the cabinets were dirty and even had bugs within cups or bowls. Overall this stay was just a let down. 13 May 2024. Also, now that I see your reply, check your records. I did reach out to your team with these complaints on the second or third day of my stay. They didn’t even reply once I told them of the shortfalls the unit had. I initially asked to receive a credit for the remaining days of my stay to find new accommodations. They denied my request and asked me why. When I told them they didn’t even respond.
ZACARY · 13 May 2024
Agent replied · 16 June 2024
Dear Zacary,Allow us to extend our sincerest apologies for any shortcomings you experienced during your recent stay at our accommodation! Your comfort and satisfaction are of utmost importance to us, and we deeply regret any inconvenience caused.We understand the paramount importance of restorative sleep, especially for guests such as yourself and your esteemed father. It pains us to learn that the sleeping arrangements did not meet your expectations, and we apologize for any discomfort caused by the sofa bed in the second bedroom. Your feedback regarding the cleanliness of our kitchenware is also disheartening, and we are taking immediate steps to rectify this oversight.Please know that had we been made aware of these concerns during your stay, our dedicated team would have been more than eager to offer alternative solutions or provide additional assistance to ensure your comfort and well-being.It is our sincere hope that you will afford us another opportunity to exceed your expectations and restore your faith in our commitment to excellence. We would be honored to welcome you back and showcase the exemplary hospitality for which we are renowned!With warm regards,the team at ALTIDO by Joivy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
