StayAltido reviews

★★★★★ 3/5

Trustpilot

Great location but needs work!!

The location at 377 High Street in Edinburgh was great. Except that it was noisy at times, it was wonderful being so close to a lot of what the city had to offer. We were right across the street from St. Giles Cathedral which was beautiful. Also, the staff were very accommodating when we asked if we could check in early because our daughter was not feeling well. The layout was perfect for us because our daughter and her best friend each had a bedroom to themselves and a bathroom to share. My husband and I had a bedroom with an en-suite bathroom.

Sharon · 23 May 2026

★★★★★ 2/5

Trustpilot

student room in Toulouse 3mths

We rented a student room in Toulouse for 3 months. And always there was an issue. We waited 3 weeks for hot water, 2 weeks to repair the WIFI, ... . When leaving they charged us more then agreed. Nobody was available for the check-out. We cleaned the room before leaving so it was cleaner as the check-out compared when we arrived.

Luc · 23 May 2026

★★★★★ 5/5

Trustpilot

Kind and helpful

Kyle was very kind, happy to help and even helped with other things that needed to be fixed, but weren’t reported. He was very considerate of the people living in the apartment and helped very well

Emma · 22 September 2026

★★★★★ 3/5

Trustpilot

Location good, apartment poor.

Location was excellent. Apartment was clean. Floors were in very poor repair and gaps in the floorboard pinched my feet. 46 stairs to the apartment from the street. Windows were very thin, letting in cold air and noise. Good location and everything else was poor.

Daniel · 18 May 2026

★★★★★ 5/5

Trustpilot

Lovely apartment, close to everything

Apartment is in a lovely quiet location, easily accessible to local haunts and via closeby tube/DLR to farther attractions. The two bathrooms added particular decadence, rare enough in London. A great stay, might be suitable for a longer stay in the future.

Customer · 15 May 2026

★★★★★ 5/5

Trustpilot

Great location and lovely apartment.

I enjoyed my stay, the apartment is in a great location in Leicester Square and very central, the apartment is decorated nicely and modern with a lot of white furnishing so it looks clean and bright, the only downside I have is that the coffee pods for the coffee machine after investigation, appeared to be the wrong ones, other than that it wad a lovely stay.

Meghan · 21 September 2026

★★★★★ 5/5

Trustpilot

Kyle from Joivy Bologna is fantastic

Kyle from Joivy Bologna is fantastic! Super friendly, helpful, and fixed everything quickly and professionally. Highly recommend!"

Samane · 15 September 2026

★★★★★ 5/5

Trustpilot

The support staff were fantastic and…

The support staff were fantastic and very understanding in particular Nicholas. There was never any issues with a language barrier and staff were able to interact with me in both French and English.

Jerome · 28 May 2026

★★★★★ 5/5

Trustpilot

The tecnician Kyle was very good

The tecnician Kyle was very good, he fixed both my curtain and my roomate’s one in very short time! Now they both work Perfectly. He was also very polite and discrete. Thank you.

Nicole · 22 May 2026

★★★★★ 1/5

Trustpilot

Joivy Milano disappointing house maintanence

In December of last year, the sink in the apartment I have been living in for about 2 years clogged for the first time. Although a plumber came to the house 3 times, they couldn't solve the problem. In the end, we, as the residents, had to chip in, buy a new faucet system, and install it ourselves. This temporary fix managed to get us through until May, but in May, the sink and dishwasher drains clogged again. The technician who came to fix it said he couldn't resolve it himself and that a colleague of his would come shortly. However, about a month has passed since then, and we still cannot use our sink or dishwasher. This has led to a pile-up of dishes and hygiene problems in the house because it is impossible for us to wash them either in the dishwasher or by hand in the sink. When I asked them several times via WhatsApp when it would be repaired, I was brushed off with replies like "as soon as possible," and the conversation was closed.

Semra · 25 May 2026

★★★★★ 5/5

Trustpilot

The property is really modern

The property is really modern, has AC, the location is really good. You just go down and there are plenty of options for restaurants. It is far from the crowded center and just 5 mins walk from the colosseo and the metro, which is convinient if you need to travel to the Roma termini for your next train or airport.

Rosbel · 21 September 2026

★★★★★ 5/5

Trustpilot

The apartment was well-organized

The apartment was well-organized. Equipment was good and suitable for short stay visitors. They have an office where we could deposit our luggage before and after check in time.

Ravinda · 21 May 2026

★★★★★ 5/5

Trustpilot

So far the experience with Joivy is…

So far the experience with Joivy is great, very helpful and friendly. Pity is they are not flexible with early check in which I can understand in certain situations.

Kwai · 21 May 2026

★★★★★ 2/5

Trustpilot

High hopes were dashed!

You can search this property on their website - joivy-warm-inviting-1bed-flat-near-edinburgh-new-townThe property i booked online in Edinburgh looked perfect but things started to unravel when i realised i had to collect the keys from nearby in a random 24hr shop. Not sure why they couldn't have the keys in a lock box at the property but that's by the by. On google maps the address shows a different shop to the actual one you collect the keys from. Arriving on foot from Edinburgh to the property the area looked a little less desirable shall we say.The apartment was located inside a block of flats accessed by a locked door into a communal area and my heart began to sink already. On getting into the property the first thing that hit me was how cold it was. Then on opening the door into the living area there was the overwhelming smell of cigarettes. As a non smoker maybe i could smell it more but it was a stale smell so wasn't new. Ironically it's a non smoking apartment. And why was it cold? Well, the temps were low in Edinburgh that weekend, in fact a storm blew in the following day and brought a few inches of snow. And the place was cold because it had no heating. Yep, no central heating, just a small electric heater in the bedroom and the same in the main room which was a through lounge kitchen. There was no way we were staying there so i called customer service who were less than helpful. He was friendly enough but he couldn't offer me an alternative and said it was a non refundable tariff! we went round in circles for a long time with him offering for a cleaner to come round to get rid of the smell (not that day though) and eventually i left him to the sound of his own voice and had to book into the Radisson for twice the price. I did get a refund and they were pretty quick about it but this should not have happened in the first place.

Catherine · 5 December 2024

★★★★★ 1/5

Trustpilot

There were 5 locked boxes at this…

There were 5 locked boxes at this address! Access instructions were not clear and out of date. Very challenging arrival process. Exiting also not clear as there are no lights the interior side of the external door to access the street. The alley way to apartment was dirty, dark and neglected - doors and lights broken ( or on an unhelpful timer system) with litter about, along with a very unpleasant smell. I really didn't feel safe, if you are a single woman traveller don't book this place. Apartment needs a deep clean and a refresh. Everything worked but kitchen table, chairs, cushions and couch all need upgrading as they were worn and old. Good location and wifi but apartment was difficult to access/exit and overly pricey for what it delivered.

Jacqui · 15 November 2024

★★★★★ 5/5

Trustpilot

Would recommend

Would recommend! Room was very clean, quiet and safe!

Kuljit · 13 September 2026

★★★★★ 1/5

Trustpilot

Joivy is the worst company to rent from!

Joivy is the worst company to rent from.

Katha · 13 September 2026

★★★★★ 4/5

Trustpilot

I wish I could leave 4 1/2 stars!

I wish I could leave 4 1/2 stars for this review. I traveled with a group of three ladies. The location was perfect for us! Many of the venues for our scheduled events were within walking distance (I'm talking less than ten minutes), and that was a nice surprise. The tram station was also very close, just a couple of blocks away, and there were numerous restaurants nearby. We felt quite safe walking individually, even at night. We really appreciated having two bathrooms, since there were formal and semi-formal events for which we needed to get ready. Three ladies sharing one bathroom would have been disastrous. One of my reasons for deducting half a star is because the apartment was advertised as having a fully stocked kitchen, and that was not the case. There was only one dishtowel, no hand towels, no paper towels/napkins, no potholders, not even cooking oil or salt and pepper! Perhaps the proprietors think guests aren't going to cook? There was no laundry detergent either, nor trash bags. We did collect the trash at the end of our stay, and paraded around the street looking for the dumpsters we were advised were close by; couldn't find any. So, we left the trash bag inside the apartment's vestibule; sorry about that. The other main issue is that the printed information in the apartment for accessing Internet was incorrect. There was a guide that had to be downloaded to get the password, but we couldn't download it because we had no Internet. You see the dilemma? We ended up calling Joivy for help; the lady we talked to was very nice, but she didn't do anything to help us. We finally resolved the issue ourselves with the help of my husband at home, but the information in the apartment needs to be corrected. Were it not for these few annoyances, this apartment would have been perfect, and we would love to be able to stay there again.

Jlfady · 14 October 2024

★★★★★ 4/5

Trustpilot

Beautiful flat but those stairs!!!

The flat in Edinburgh was very nice, super clean, had comfortable furnishings and good views. The flat had a well stocked kitchen and nice towels...although no washcloths..very hot water too! We couldn't figure out how to get the floor heating in the bathrooms to come on, but it was ok. The main draw back for us were the 4 flights of stairs. The listing does state 89 stair steps, VERY TRUE!! We are 3 healthy adults but carrying our suitcases and backpacks up was a feat. The last set are also a curved staircase. If anyone has issues with stairs, or mobility, this is not a rental for them. There is no lift, not sure if the listing stated that, but we were wishing for one. The only other thing is, please invest in double or triple glazing for the front bedroom. I could here the conversations of people walking by and the music went on very late. The flat is located on a decent street with good options for dinner and easy access to Old Edinburgh. Enjoy!

Karen · 11 October 2024

★★★★★ 5/5

Trustpilot

Kyle was the operator he fixed our air…

Kyle was the operator he fixed our air conditioner issue he is also very kind and polite man. We were satisfied. Ty joivy

Sevil · 27 May 2026

★★★★★ 4/5

Trustpilot

House in London

I booked a house in London for my whole family. House is quite nice, it fitted all 9 of us without any issues. The only problem we had is that the bed in the top bedroom (located on the third floor) was very noisy, people wouldn’t move without the rest of the house knowing it, specially the ones in the bedroom right underneath it. Also, something was giving is the itch, whether it was the products used in the washing or the material of the linen. I would definitely recommend the house but I didn’t factored in how far is it from Central London, you have to use more than one way of transport at a time.

Mar · 10 October 2024

★★★★★ 3/5

Trustpilot

The apartment is centrally located, however...

The apartment is centrally located, spacious and well equipped. That is a plus. Unfortunately, the instructions to enter the building (for the key box and the right entrance) were out of date. Talking and emailing with the agency to get in would have been very expensive if the provider's tariff wouldn’t have covered UK and Scottland. Further, the apartment was only superficially clean. It was hard to see through the windows as the glass was dirty. There is room for improvement. A working power adapter would also be a welcome addition for tourists, especially business travellers. Hence the three stars.

Ivana · 9 October 2024

★★★★★ 4/5

Trustpilot

Very good experience with only minor discomfort

Excellent, luxerious appartment with a lot of space. Very comfortable and cosy. Royal Mile just a few steps away.Take warnings regarding the garage serious. It is ok for a small car which is not long, however it is almost impossible even for experienced drivers to get e.g. an Insignia in.Organisational details received from Joivy were easy to understand and precise - very quick responding times.Getting and returning keys at the station worked without any issues - but it is quite cumbersome when arriving by car.One star less for: Washing machine not operable obviously since quite some time without informing the guest (who needs to bring more clothes then). Remote control of TV not working. Towel rail heating in bath not working, therefore cold in bathroom.

Dr.No · 9 October 2024

★★★★★ 4/5

Trustpilot

Comfortable accommodation in a very good position!

The room was comfortable; the bathroom was a bit small and sometimes the WC smelled slightly, but the shower was very nice! The scones for breakfast were really tasty (I would have appreciated to know the flavours), although one day there were a bit late. The position is great! I would definitely come back!

MBS · 18 September 2026