Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotDo not recommend at all
Do not recommend at all. Had a terrible experience at this property.Air conditioning unit was not cooling. We raised the problem on the first night and in our 3 days stay it was not fixed. The host Altido was super unresponsive, and their staff was not helpful or empathetic at all.Mind you, we hail from India and we know heat and summers. But if we couldn’t bear it, it was really bad. Milan was hot and humid and the space really needed air conditioning. The only positive for the place was that it was close to the tram stations.
Saswati · 8 July 2024
Agent replied · 24 August 2024
Dear Saswati,Thank you for sharing your feedback with us!We deeply regret the experience you had with the air conditioning during your stay. Our records indicate that we did send a technician to address the issue initially, but it was unfortunately reported as faulty again. Arranging for another service technician within the short duration of your stay was a challenge, and we apologize for the inconvenience this caused.We strive to provide prompt and professional service, and we are sorry that we did not meet your expectations in this instance. We understand that the hot and humid weather in Milan made the situation particularly uncomfortable, especially for guests accustomed to warm climates.On a positive note, we are glad that you found the proximity to tram stations convenient.Your feedback is invaluable to us, and we will take it into account to improve our services. We hope to have the opportunity to make it up to you in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotFantastic Air BnB
Fantastic Air BnB. It felt like a five star hotel. Beautiful decor and super clean. Location was great and on site staff were excellent and went the extra mile. For example, we had forgotten umbrellas, so they lent us umbrellas for the week. We were able to easily walk to Westminster Anbey, Buckingham Palace and St. James Park. Underground stops within 2 blocks of the apartment allowed easy access to all other parts of London. We highly recommend this Air BnB.
Ann · 20 June 2024
Agent replied · 16 June 2024
Dear Ann,Thank you for your eloquent and thoughtful review!We are delighted to hear that your stay with us was so memorable and that our prime location, right on the Royal Mile with unparalleled views of the Writers’ Museum, contributed to your enjoyment. The opportunity to explore the historic streets in the early morning mist before the arrival of day tourists truly captures the charm and essence of our setting.We are pleased that you found the access instructions clear and accurate, and that the apartment's quirky modern design and comprehensive amenities met your expectations. Your recommendation is greatly appreciated and affirms our commitment to providing a distinctive and comfortable experience for our guests.We have taken note of your suggestion regarding the written instructions for the central heating system. Ensuring our guests' comfort is paramount, and we regret any inconvenience you experienced in adjusting the heating. We will certainly address this to enhance future guests' experiences.Thank you once again for your kind words and we look forward to the pleasure of welcoming you back for another wonderful stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotPoor maintenance, worst-ever window isolation: a mess
The apartment shows clear signals of misuse from others visitors (gross stains in the upholstery, bed linen, carpets and more). I found particularly disgusting both the big enormous stain in the carpet of main bedroom and the shabbiness of the bed cover. Main bedroom lacks from one sun screen while windows mechanism is absolutely damaged and torn apart. One of the lamps is in very bad conditions (screen broken) while the big one lacks from bulb. Same with the living room where stains are everywhere, specially in the sofa. All in all, the worst thing ever is that bedrooms are poorly isolated so no way you can sleep quietly because George Street is a very lively area with night clubs and bars opened well after 1 am. Our experience was completely ruined by the noise out there and the scarce -I seriously doubt if any- maintenance of the apartment (Flat 3, the so-called Forth Suite)
Juan · 20 June 2024
Agent replied · 24 August 2024
Dear Juan,Thank you for taking the time to provide such detailed feedback on your recent stay with us! We sincerely regret that your experience did not meet your expectations.We would like to note that we did not receive any communication from you regarding these issues during your stay. Had we been informed, we would have promptly addressed the problems or offered alternative accommodations. We are committed to maintaining our property to the highest standards and will thoroughly review and resolve all the concerns you have highlighted.The location of our property is accurately represented in our listing, and we understand that noise can be a disturbance for light sleepers. We regret that this impacted your stay and if we had been made aware of this as well, we would have been more than willing to provide solutions to ensure your comfort.We appreciate your constructive feedback and assure you that we are taking steps to enhance the experience for our future guests. We encourage all our guests to contact us directly with any concerns during their stay, so we can provide immediate assistance.Thank you once again for your insights and for choosing us for your stay! We hope that we will be able to have another opportunity to host you in the future and regain your trust in us.Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotGood location
Good location, nice kitchen, spacious bedrooms.Pictures were accurate on the site where I booked (airbnb), but the description (wording) was not accurate. The listing states there is a living room with TV, but that is not true.There is a bedroom with tv and couch. The sitting area ( by the entrance door) has only 2 small chairs and a small side table. The kitchen table has only 3 chairs, and the listing states that the space and kitchen table are set up for 4 people.Also, the listing clearly states the space has a king bed and a room with 2 twins. I confirmed this through a message because we were 3 adults travelling together and required 3 beds. I was told there were 3 separate beds. We arrived to find the space made up with 2 beds. I asked for the change to be made ( split the king) and was told there would be an extra charge and it could only be done the next day. Later the service was offered without charge, but still took place on the next day. The listing needs to be updated and corrected.
Carol · 10 June 2024
Agent replied · 16 June 2024
Dear Carol,Thank you graciously for providing us with your discerning feedback! We are delighted to learn of your appreciation for our property's esteemed location, well-appointed kitchen, and generously spacious bedrooms.It deeply concerns us to hear of any discrepancies between the description provided and the actual layout of the space. Your meticulous attention to detail is truly valued, and we assure you that we will promptly undertake the necessary steps to rectify and enhance the accuracy of our listing information, ensuring that future guests receive the utmost clarity and transparency.We extend our sincerest apologies for any inconvenience incurred due to the misunderstanding regarding the bed configuration. It is our paramount commitment to fulfill the expectations of our esteemed guests, and we deeply regret any lapse in communication or delay in addressing your request. Please rest assured that we will utilize your valuable feedback to refine our operational procedures and elevate the overall experience for our discerning clientele.Your feedback serves as a beacon for continual improvement, and we are profoundly grateful for the opportunity to refine our offerings. We earnestly hope to have the privilege of welcoming you back in the future, where we shall endeavor to surpass your expectations with a refined and seamless experience!With warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotGood location but probably would stay elsewhere next time
The positive was the location - it’s a central spot within Edinburgh. The company communicated within an hour. Kitchen and living room was spacious. The negatives were the beds were terribly uncomfortable. The sink was extremely loose in the shared bathroom. There were conflicting check-out instructions for taking out the rubbish. The primary bathroom within one of the rooms was small and didn’t have any shelf space on the sink or in the shower. We requested portable fans but the company never gave a direct answer on providing them (or not for that matter) when asked twice. It’s also very challenging to have only one key when you have multiple people staying in the flat.
Madison · 10 June 2024
Agent replied · 16 June 2024
Dear Madison,We extend our sincere gratitude for taking the time to share your feedback following your recent stay with us! Your insights are invaluable as we continuously strive to refine and elevate our offerings to exceed the expectations of our esteemed guests.It is heartening to hear that our central location served as a focal point for your Edinburgh exploration and we are pleased that our communication efforts met your expectations. Moreover, we are delighted that you found the kitchen and living room to be spacious, offering a comfortable space for relaxation.We acknowledge the areas of improvement highlighted in your feedback and assure you that they will be carefully considered as we seek to enhance the overall guest experience. Your comments r are duly noted, and we remain committed to addressing them to ensure a more seamless and enjoyable stay for our future guests.Thank you for choosing to stay with us and we look forward to the pleasure of welcoming you back for an improved experience in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotExcellent accommodation (with parking) in Morningside
Excellent accommodation - very spacious indeed, well equipped kitchen, everything very clean, comfortable beds, fluffy towels. Slight hiccup on arrival when there was no key in the lockbox - but a phonecall answered by a real person and a key delivery by Emily sorted that out quickly,
Patricia · 17 September 2026
Agent replied · 24 September 2026
Hello Patricia,
thank you so much for your detailed feedback.
See you soon.
Joivy Team
★★★★★ 4/5
TrustpilotSome miscommunication
Booked an AirBnB for a solo trip. The place was managed by Altido. Booking was easy and quick, and an information package was passed on. I understood right away I was dealing with a rental management company, and not the owner of the place. That's fine, the communication was effective through the AirBnB platform. Self check-in instructions were clear. The apartment was beautiful, well appointed and it felt homey and cozy. The kind of place you're happy to come back to after a full day of touring. On my second night however, I had a surprise visit from the owner. I was startled by a loud banging on the door at 8pm. Having not had any communication with the owner prior to that moment, I didn't know who this man was, and was very uncomfortable opening the door. It was never communicated to me by Altido that the owner had been trying to reach me - all day apparently - for a maintenance matter. I never received any message via the main communication platform to let me know about the owner's intentions. For privacy reasons, communication should remain via the booking platform. No surprise visit at 8pm while I'm in my pajamas please! I already expressed my concerns to Altido, I trust this won't happen again. Overall, the apartment was clean, quiet, and comfortable. Well appointed with all kitchen necessities ant toiletries. I appreciated the complimentary tea, coffee and cookies. Books and a cozy blanket were a nice touch too.
Roz · 4 June 2024
Agent replied · 16 June 2024
Dear Roz,Thank you for taking the time to provide such a detailed review of your recent stay! We are pleased to hear that you found the booking process straightforward and the apartment to be beautiful, cozy, and well-appointed. It’s great to know that you appreciated the self check-in instructions and enjoyed the complimentary amenities.However, we deeply regret the disturbance caused by the unexpected visit from the owner. We understand how unsettling this experience must have been, especially without prior communication. We were not advised of the owner's visit either and we have since discussed this matter with them to ensure that such occurrences will not happen again without the explicit knowledge and consent of our guests.Your privacy and comfort are of utmost importance to us, and we will ensure that all future communications remain through the booking platform to prevent any surprises. We appreciate your understanding and hope this experience did not overshadow the overall quality of your stay.Thank you once again for your valuable feedback and we hope to have the opportunity to welcome you back and provide you with a seamless and enjoyable experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLovely apartment! feeling of home♥️
Excellent accommodation in a quiet and pleasant area! Lovely hosts.Update and keep in touch with us. Everything we asked was answered. We celebrated a birthday 🎈 I contacted the hosts in advance with a non-standard request, to decorate the apartment for the birthday and they were happy to help.We Entered the apartment all decorated with balloons and we felt at home from the first moment! Everything we asked was answered. There is nothing negative to say. excellent accommodation.
Shira · 7 July 2024
Agent replied · 24 August 2024
Dear Shira,Thank you for your delightful review!We're thrilled to hear that you felt at home in our apartment and enjoyed it's quiet and pleasant location. Our team strives to provide excellent service and we're pleased to know we met your expectations, particularly with the birthday celebration request. Your kind words about our communication and attention to detail are much appreciated as well!It was our pleasure to make your stay special and we look forward to welcoming you back in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotThe third floor is actually more like a…
The third floor is actually more like a fourth floor level. I was told there were 56 steps but it's actually 74 steps and for an older person, that was difficult. The apartment was lovely and cooking was easy. We had difficult with the single washer dryer unit but that's probably because we don't use these in America. Location was great. We used the city sight seeing how on and off and covered all three routes, went to Castle, National museum, Holyrood palace, the Royal Mile, grave sir of Adam Smith, and just had a wonderful time.I felt very safe here. We parked in the Onmi lot when is a quick walk...
Veronnica · 20 May 2024
Agent replied · 16 June 2024
Dear Veronnica,Thank you for your detailed feedback regarding your recent stay with us! We appreciate your comments and are pleased to hear about your overall positive experience.We regret to hear about any inconvenience you encountered regarding the stairs. We understand that the climb to upper floors can be challenging, especially for older guests. We will ensure that this information is more accurately communicated to future guests.We are delighted that you found the apartment lovely and well-equipped for cooking. We apologize for any difficulties you faced with the washer-dryer unit. We understand that these units can be different from those commonly used in America, and we will consider providing clearer instructions to assist our international guests.It is wonderful to hear that you enjoyed our prime location and made the most of your sightseeing opportunities. Exploring the Castle, National Museum, Holyrood Palace, the Royal Mile, and other historical sites must have been an enriching experience!We are also glad to know that you felt safe during your stay and found the parking at the Omni convenient!We are delighted that you had a wonderful time and hope to have the pleasure of welcoming you back in the future!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotSpacious living areas but inconveniences abound.
The living areas were spacious, comfortable and attractive and location was excellent but the beds were too small for 2 people to be comfortable and the ensuite bathroom had a hand basin that was too small to be functional. There was a washing machine but no detergent or drying rack (so what was the point of the machine?). No welcome pack of tea, coffee, milk and the key pick up & drop off was very inconvenient. (Why not have a locked key box at the entrance?) also, the windows were extremely dirty.
Sharon · 17 May 2024
Agent replied · 16 June 2024
Dear Sharon,Thank you for providing us with your feedback following your recent stay at our property! We greatly value your insights as they assist us in continuously refining our guest experience.We are pleased to hear that you found our living areas to be spacious, comfortable, and aesthetically pleasing, and that our prime location met your expectations.However, we regret to learn that certain aspects of your stay did not meet the high standards we strive to uphold. Your comments regarding the bed size and the functionality of the ensuite bathroom have been duly noted, and we will assess these areas meticulously to ensure optimal guest comfort and satisfaction.Regarding the amenities provided, rest assured that we will take immediate steps to rectify this oversight and ensure that all essential amenities are readily available for our guests.Furthermore, we appreciate your suggestion regarding a welcome pack of tea, coffee, and milk, and we will explore opportunities to enhance our arrival experience in line with your feedback.In terms of key pickup and drop-off, we are committed to streamlining this process for our guests' convenience and will explore alternative solutions, such as the installation of a locked key box at the entrance.Lastly, we apologize for any lapses in cleanliness with the windows and will address this promptly with our dedicated housekeeping team to uphold our stringent standards.Thank you once again for sharing your valuable feedback, and we hope to have the opportunity to welcome you back for an elevated experience reflective of our commitment to excellence!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotThe Altido by Joivy staff is 5+ stars
The Altido by Joivy staff is 5+ stars! Super responsive and answers all question in less than 10 minutes. Safe, secure, no issue with working with them. Highly recommend! 10/10!! The property we rented I give 8/10.Paint the hallways for a quick easy upgrade.Not so easy fix is the bathrooms.Visually clean and no issue. The problem was septic system smelled. There is no easy fix.Centuries old system. Just be prepped for the occasional septic smell.
Jennifer · 31 July 2024
Agent replied · 24 August 2024
Dear Jennifer and Ronald,Thank you for taking the time to share your detailed feedback on your recent stay with us!We are delighted to hear that you found our staff to be exceptional, earning a 5+ star rating from you. Our team takes great pride in providing prompt and effective assistance to our guests, and your commendation is a testament to their dedication.We are also pleased to know that your experience with our property was positive overall, meriting an 8/10 rating. We appreciate your constructive feedback regarding the hallways and bathrooms. As you noted, the historic nature of the building presents unique challenges, particularly with the septic system. While we strive to maintain a balance between preserving its rich heritage and providing modern comforts, we are actively exploring solutions to enhance this aspect of our guests' experience.Your recommendation means a great deal to us, and we are grateful for your understanding and appreciation of the unique character of our property. We are committed to continuously improving our services and facilities, and your insights are invaluable in this process.We look forward to the pleasure of welcoming you back and ensuring an even more memorable stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotEdinburgh is an awesome town
Edinburgh is an awesome town, the apartment is in a fantastic location with a stunning view and was overall very comfortable. The biggest drawbacks were the 5-story walk up and two bar/nightclubs immediately below. When the windows are open, you can easily hear the crowd below. While it wouldn’t be my first choice when traveling with our children, it wasn’t a negative experience. Everything in the apartment worked well and we definitely enjoyed our stay. Access to the apartment and logistics around arrival/departure were convenient and responsive.
Justin · 24 July 2025
★★★★★ 1/5
TrustpilotAltido disrespects people so AVOID Altido
We are experienced international travelers who are always top-rated by our hosts. We booked a luxury apartment two weeks for the Fringe and promptly (and politely) informed Altido upon discovering at least eight major problems upon our arrival (garbage on patio, non-working shower, etc.) and attached photographs. Altido promised to fix the problems but never showed before our stay ended. They then emailed us "thank you for drawing these problems to our attention," assured us each problem had been corrected after we left, and "promise(d) to do better next time." They refused to comp or at least credit a reasonable sum. Despite our patient approach, incl a letter and photos to their London-based CEO, Altido was insulting and uncaring. They refused to credit or partially comp for their failures. We cannot strongly enough urge everyone to avoid these characters.
John · 16 April 2024
Agent replied · 16 June 2024
Dear John,Thank you for sharing your experience with us!We deeply regret the challenges you encountered during your stay and appreciate your feedback - it's because of it that we can see areas of improvement and make sure that we service our guests in the best way possible!We acknowledge the shortcomings in our handling of the situation last year and have since made significant improvements to our processes and procedures. Your feedback has been instrumental in this regard, and we are committed to ensuring a more seamless experience for all our guests moving forward.We did make efforts to address your concerns promptly after receiving your online feedback, although we understand that our attempts to align on compensation may not have met your expectations. We sincerely hope to have the opportunity to regain your trust in the future and demonstrate the high standard of service we aim to deliver! Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotSpace good but no hot water
Space was very good. Boiler didn't work, we had to shower in cold water as if the weather wasn't cold enough. We called maintenance who send someone to check and couldn't fix it. They told us they will send someone else to fix it, however we didn't know if someone fixed it or not but we still didn't had hot water. No instructions were sent for the boiler.
Michelle · 15 October 2024
Agent replied · 22 October 2024
Dear Michelle,Thank you for taking the time to share your feedback with us! We’re pleased to hear that you appreciated the spaciousness of the apartment. However, we sincerely apologize for the inconvenience you experienced with the boiler during your stay.We understand how frustrating it must have been to have to shower in cold water, especially given the weather conditions. Unfortunately, we were in the process of consulting with an engineer who was out of town and unable to attend to the issue promptly. As it was the weekend, we faced limitations in securing alternative technicians to resolve the problem quickly.We acknowledge that clear instructions for operating the boiler were not provided, and we will ensure that this is addressed moving forward. Please know that your experience is important to us, and we regret that we could not provide you with a seamless experience during your stay.We appreciate your understanding, and we hope to have the opportunity to make it up to you in the future, should you chose to stay with us again!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotVery beautiful property!
The property is a beautiful and they have everything you need. Make sure not to lose the key. There is only 1 bathroom so don’t overlook that when booking with a large family. Thankfully there were only 3 of us and we didn’t even use all the bedrooms.If you shower with wash cloths then make sure to pack them. We had everything else available for us.
Racquel · 10 November 2024
Agent replied · 30 December 2024
Dear Racquel,Thank you for sharing your experience! We’re delighted to hear that you enjoyed the beauty and amenities of the property, and that it provided everything you needed for a comfortable stay. We appreciate your note about the single bathroom, it’s always helpful for our future guests considering larger groups. We’re glad the space worked well for your group of three, and we hope the setup allowed you to feel at home.Thank you again for your thoughtful insights, and we’d be thrilled to welcome you back anytime!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotCosy modern apartment very close to Portobello Market
My first London trip was great partly because of this wonderful apartment I've booked via Airbnb. This modern 2 bedroom apartment is in a safe and nice neighborhood just minutes walk from the famous Portobello Market. The apartment has heating throughout, has 2 bathrooms, and a large area that comprises of the open concept kitchen, living room with a communal dining table. The kitchen is well equipped with a dish washer, bread toaster, microwave and cooking utensils which we managed to cook a few meals with the fresh groceries bought from the shops just at the next street or from Portobello Market during the weekends.Supermarkets like Sainsbury, Tesco Express, tube station and bus stops are within 5-10mins walk which is super convenient. I have to mention the many cafes and deli in this area too with delicious food that you must try.I highly recommend this amazing apartment for its location, the amenities in the apartment and the amazing Team Altido for all their help and assistance before and during my 9 nights stay at this apartment.Thanks Team Altido
Verna · 12 March 2024
Agent replied · 16 June 2024
Dear Verna,Thank you sincerely for taking the time to share your exceptional experience during your recent stay at our modern 2-bedroom apartment in London. Your kind words serve as a testament to our unwavering commitment to providing top-notch hospitality to our guests.It brings us immense joy to learn that your first London trip was elevated by your stay with us. We are happy that you found our apartment not only comfortable but also conveniently situated.We take great pride in ensuring that our guests have everything they need for a comfortable stay. Your appreciation truly warms our hearts.Your commendation of the ALTIDO Team is deeply valued. Our dedicated team members are committed to providing exceptional service, ensuring that every aspect of your stay exceeds your expectations.Once again, thank you for choosing ALTIDO for your London getaway. It was our genuine pleasure to host you, and we eagerly anticipate the opportunity to welcome you back for another unforgettable experience in the future.Warm regards,ALTIDO Team
★★★★★ 4/5
TrustpilotBeautiful, quiet, secure apartment, horrible beds
From check in to check out, our stay at Grey Coats Place was good. The building was formerly the Westminster Fire Brigade building and has been artfully converted into luxury flats. The apartment was beautifully decorated, pristinely clean and extremely well appointed with all appliances etc. The beds however, did not meet the standard of the rest of the apartment- they were not king size as advertised and simply two rather uncomfortable double beds. The pillows were lumpy and the bedding was very inexpensive polyester blended sheets. After traveling a long distance to be in London, given the high quality of the apartment itself - my expectation was for king size, high quality beds and fresh feeling cotton bedding. Improve the beds and this apartment will be a six star offering.
Deborah · 16 February 2024
Agent replied · 16 June 2024
Dear Deborah,Thank you ever so much for taking the time to share your detailed feedback about your recent stay with us. Your comments mean the world to us, and we're thrilled to hear that overall, your experience was positive.We are sorry that the beds didn't quite meet your expectations. Your insights regarding the size, comfort, and quality of the bedding are incredibly valuable to us, and we take them to heart. Please rest assured that we will promptly take action to address this matter and ensure that our future guests enjoy nothing short of a six-star experience from the moment they arrive until they check out.Once again, we extend our heartfelt gratitude for your feedback. It's guests like you who help us improve and strive for excellence. We eagerly anticipate the opportunity to welcome you back for an even more delightful stay in the future.Warm regards,ALTIDO Team
★★★★★ 3/5
TrustpilotGood Stay, but Room for Improvement
This was our second stay here. Unfortunately, compared to our previous experience, we found the kitchen floor was not properly cleaned and the windows could not be opened. We had to ask several times before the issues were finally resolved.
Claudio · 21 September 2026
Agent replied · 24 September 2026
Hello Claudio,
thank you so much for your feedback.
See you soon.
Joivy Team
★★★★★ 4/5
TrustpilotComfortable and very close to the city.
Very comfortable and very close to the city centre and Stockbridge. Set in a quiet Mews with access to two local food shops. On the downside the shower needs replacing, it is functional but noisy. There is only one set of (4) cutlery which meant we needed to wash up during the day. Taking into consideration the above and the general tiredness of the accommodation we feel it was overpriced.
Nigel · 4 August 2024
Agent replied · 24 August 2024
Dear Nigel,Thank you for taking the time to share your feedback regarding your recent stay with us!We are delighted to hear that you found the apartment comfortable and appreciated its proximity to both the city center and Stockbridge. The tranquil setting in the Mews, with convenient access to local food shops, is indeed one of our favorite aspects of the property.We appreciate your constructive comments about the shower and cutlery. Please be assured that we are actively addressing the issue with the shower to ensure it operates smoothly and quietly for future guests. Additionally, we apologize for the inconvenience caused by the limited cutlery, and we have already taken steps to ensure that the kitchen is fully equipped for a more convenient experience.Your feedback regarding the overall condition and pricing of the accommodation is valuable to us, and we will take it into consideration as we strive to improve our offerings and provide the best possible experience for our guests.Thank you once again for your feedback and we hope to have the opportunity to welcome you back and provide you with an enhanced experience in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotWonderful Stay!
The house was wonderful. Every time we had a small issue Altido responded within the hour, even past midnight! They sent video instructions on checking in and checking out, and were very friendly. The house had character and was well decorated, and most importantly: squeaky clean! The house was also stocked with a coffee machine, toaster, salt and pepper, olive oil, etc. The location is great, just a 2 minute walk from Westfield and Shepherd’s Bush and the overground and underground stations. Great restaurants and shops nearby, and Westfield has everything you could need - restaurants, pharmacies, a big Waitrose, clothing shops etc. I would really recommend Altido and their properties.
Anna · 26 January 2024
Agent replied · 16 June 2024
Dear Anna,Thank you so much for taking the time to share your wonderful experience with us!We are thrilled to hear that you had such a positive stay at our property. Your kind words about the house, our prompt responses, and the cleanliness are truly heartwarming. We are committed to ensuring that our guests have the best possible experience, even if it means assisting past midnight.We're delighted that you found the house well-equipped with everything you needed, from a coffee machine to essentials like salt, pepper, and olive oil. The location and proximity to Westfield and Shepherd's Bush are indeed a great advantage, and we're glad you made the most of it.Your recommendation means the world to us, and we are grateful for your trust in ALTIDO and our properties.We can't wait to welcome you back for another exceptional stay in the future. If you ever have any questions or requests, please don't hesitate to reach out. Until then, take care!Warm regards,ALTIDO Team
★★★★★ 5/5
TrustpilotVery comfortable
Very comfortable, well equipped, clean. Great location for exploring many wonderful parts of Edinburgh. Altido was quickly responsive to texts delivered through VRBO. We were a little confused checking in. We thought the code to the key box was to be delivered a day before. We still did not have a code until check in time and that created a little anxiety. Once obtaining the code - all good. We'd stay again.
Al · 13 June 2024
Agent replied · 16 June 2024
Dear Al,Thank you for your detailed and gracious review! We are delighted to hear that you found our property very comfortable, well-equipped, and impeccably clean. It’s wonderful to know that our prime location allowed you to explore the many splendid parts of Edinburgh with ease.We greatly appreciate your kind words about our responsiveness! Ensuring our guests' comfort and satisfaction is our top priority, and we are pleased to have met your expectations in this regard.We regret to hear about the confusion you experienced during check-in. We understand that not receiving the key box code until the check-in time caused some anxiety but rest assured that our support team is there to assist 24/7 should any actuals issues arise. Thank you for choosing our property for your stay and we look forward to the pleasure of welcoming you back on your next visit to Edinburgh!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotGreat location, lovely apartment!
Great location, lovely apartment. Would stay here again if needed. Restaurant - Tabu, next door is fab too. Always got a swift response and good communication from the rental team. Couple of improvements could be made that would make the stay much more pleasant and for the amount paid should be rectified:1. The bed is terrible with large divets in it - it’s well overdue replacement. 2. The boiler for the hot water is rubbish. Does not work on demand and needs boosting well in advance of needing hot water. 3. There is quite a bit of mould around the shower screen and bath that should have been cleaned. £140 for housekeeping during the stay was extortionate for what was done, 1st time round it basically included clean bedding and toilet paper! Didn’t even clean around the bath. I stayed for a month and requested 2 x cleans. 2nd clean was a bit better as at least got hoovered too. Cleaning should have been MUCH more thorough or MUCH cheaper.
Fiona · 3 December 2023
Agent replied · 16 June 2024
Dear Fiona,We are pleased to hear that you enjoyed the great location.However, we are really sorry for the issues you encountered during your stay. Please allow us to address your concerns:We recognize that individual preferences for mattress firmness can differ, and although we have not encountered such a complaint before, we acknowledge the importance of ensuring a restful night's sleep, and we regret that we were unable to provide this for you.The hot water issue you mentioned is concerning, and we apologize for any inconvenience this may have caused. Rest assured, we will have our maintenance team assess and rectify the boiler's performance. While we acknowledge the possibility of suggesting the purchase of a new boiler to the owner, we cannot guarantee an immediate replacement, as the current one may still be functional.Regarding the cleanliness concerns you raised, we will conduct a thorough inspection and rectify any issues found. Our primary goal is to provide a clean and comfortable environment for our guests, and your feedback is invaluable in helping us meet and exceed these standards.We appreciate your candid feedback as it allows us to identify areas for improvement. We understand your concerns and are dedicated to making the necessary changes to enhance the overall guest experience.Kind Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotWell equipped
Well equipped. Comfortable and peaceful. Maximilian was helpful and on time for our check in
Ken · 20 March 2026
Agent replied · 21 March 2026
Hello Ken,
thank you very much for your feedback.
See you soon!
Joivy Team
★★★★★ 1/5
TrustpilotProperty Managers are Thieves
When I made the reservation, the pictures posted were not what was shown. There was 1 staff member on site when I was there (I stayed for 6 nights), and yet the company claims the cleaning staff is too busy to check for items I forgot when I left (this is 5+ days after I checked out, think about the implications of *that*) and now the property manager's ignoring my emails requesting a status update. All in all, the items I left cost $500+ and one of the items is something I need for my PTSD.edit: altido emailed me 30 October at 4.29pm EST asking for my address, I replied back on 30 Oct at 5.01pm with my address. It's now 20 Nov, and I'm still waiting for a notification that my belongings are in the mail.
Noa · 21 November 2023
Agent replied · 16 June 2024
Dear Noa,We genuinely understand the frustration and concern you may be experiencing during this situation, and we want to assure you that it is never our intention to cause any inconvenience or distress to our valued guests. Your comfort and satisfaction are of utmost importance to us, and we are fully committed to ensuring the safe return of your belongings to you.Our dedicated team has already taken prompt action by organizing the retrieval and secure packaging of your items. We are now eagerly awaiting the necessary information from your side so that we can proceed swiftly upon receiving your details.To facilitate this process, we have initiated contact through the booking platform, where we kindly requested your guidance on the preferred method and the specific address to which we should send the package. Your timely response is incredibly valuable and will significantly contribute to achieving a seamless resolution.Should you have any additional questions or require further assistance, please do not hesitate to reach out to us. Your satisfaction and peace of mind remain our top priorities, and we are here to assist you every step of the way.Edit: We would like to inform you that your parcel has been dispatched via DPD, and the reference number for your shipment was sent to you via email on 30 October. We kindly advise you to please check the current status of your parcel with the logistics company using the provided reference number. Sincerely,ALTIDO Team
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