StayAltido London reviews

★★★★★ 5/5

Trustpilot

Delightful company and property stay

The Altido property that we stayed in last week in Edinburgh was the perfect place to pass our time there. We would go back and stay in a heartbeat! Excellent, prompt, friendly, and respectful communication with all Altido staff contacts.Altido has created a welcoming and well-appointed modern apartment in an old, historic building. The apartment was very clean and spacious, exactly as advertised, with lovely and well-maintained furnishings and amenities. The company provided a very helpful guest manual, clear instructions, local links and information, and was helpful and responsive when we reached out to them during our stay.We would happily stay at another Altido property and recommend the company to future guests!

Anne · 7 January 2023

★★★★★ 5/5

Trustpilot

Informative and helpful

The team took real care over the course of my last-minute stay. Booking only 48 hours in advance, they made sure the place was welcoming and pleasant. After a long journey, I arrived to find the place warm, inviting and ready to start my wonderful holiday.A small technical hitch required some attention on the first morning, which the team graciously explained to me in advance. There was no issue with the work, and the stay was pleasant and quiet. The team more than made up for the minor disturbance amd I can't thank them for being more gracious hosts.

Deejj · 29 December 2022

★★★★★ 4/5

Trustpilot

Very polite and helpfull personel

Very polite and helpfull personel. The only complain we have is that there was no cleaning of our room and we stayed there for 5 days!

Margarita · 15 September 2026

★★★★★ 5/5

Trustpilot

Overall a great and amazing place to…

We stayed in a lovely Kensigton place apartment. Overall a great and amazing place to stay. The host was great and was very welcoming and informing upon checking in. We were in contact with the host before our arrival and during our travelling arrangements to the place. We were greeted by host on arrival. The apartment is clean and close to the bus station which is right across the street. The beds/pillows are clean and very comfortable. Two tube stations, Earl's court and West Brompton - are both 5 mins of walking away from the flat, which is great for travelling the city and out. The rooms are very spacious and with enough wardrobes' to place your stuff. Kitchen is very well equipped with lots of amenities. You have everything you need. The building is very quiet which is extremely good after a whole day of touring the city. Bathroom is nice, clean and cosy. WiFi is available and decent. TV is also available with sufficient channels to entertain yourself in the evening. Heating was working. We were a family of four with two young kids and we loved it. For info, you have Starbucks few meters from the exit of the apartment right on the corners and across it you have a pub. Very near you have a Tesco Express and not far M&S Food stores. Right behind the corner and Starbucks you have an Italian restaurant. Overall great place with great location. We will return to this place. Already planning our next year trip.

Davor · 1 December 2022

★★★★★ 3/5

Trustpilot

Undisclosed issues…

Flat was on the fourth floor with no lift. There was no private parking, I paid an additional 180 pounds for parking during our 3 day stay. Neither of these things was disclosed in the booking. The wifi was out the entire time so I paid and additional $100.00 for international access to Internet through my phone company.

Tanya · 9 June 2024

★★★★★ 5/5

Trustpilot

Fantastic Apartment on the Royal Mile, Edinburgh.

Has a breezy check-in because of the detailed check-in instructions with pictures. The apartment was spotlessly clean and extremely cozy apartment with very comfortable beds. The bathrooms were functional. Most importantly the location was fantastic, it was right on the Royal Mile. Everything was walkable. Very happy with our stay and shall surely return and recommend to others. The staff were extremely responsive and quick in their replies.

Pranav · 14 November 2023

★★★★★ 5/5

Trustpilot

Perfect

Everything were great

Ilias · 15 March 2026

★★★★★ 5/5

Trustpilot

Perfect stay in London!

Beautiful, quiet neighborhood, lovely apartment, tastefully decorated, plenty of space, a delightful little balcony, a well-equipped kitchen, and a comfortable bed. It exceeded our expectations!

Marieke · 16 September 2026

★★★★★ 1/5

Trustpilot

ALTIDO Gorgeous Apt for 4 w/Balcony and Milan SkylineView

Apartment rented from Altido:ALTIDO Gorgeous Apt for 4 w/Balcony and Milan SkylineViewVia Benedetto Marcello 34, MilanPeriod of stay: 30.10.2022-02.11.2022We arrived in the evening and immediately went to dinner. When we got back, we were faced with the problems found in the apartment. The next morning, we immediately reported these to Altido, illustrating them with photos:- The flat was made up for 2 persons. I booked for 3. We found later some bedlinen, blanket and pillow. So, we had to do it ourselves.- The sofa bed in the living room there should have been a double bed when it's open but the rolling part is broken, so it moves independently from the couch. But the mattress is double. In this way it was a nightmare to sleep on it.- Stay at the sofa: couch upholstery is as dirty as what I never saw at a rental apartment.- The Blackout curtain in the living room was torn. This I could fix.- At the door of the balcony the shutter was also torn. At a height of about 80 cm, it blocked the way out. If I wanted to go out on the balcony, I literally had to jump over it.- The mold was 1 centimeter high in the shower. There was also mold under the bathroom ceiling.- The wooden parquet in the bathroom (???) is soaked and bumpy.- The filters of the aircon units - like a decorative piece - were on the shelf above the bed in the bedroom.- Before we left as we started to pack we found some other "treasures" in the cupboard-selfs of the bedroom. Rubbish and used/dirty towels.The Altido sent back really polite answers where they were sorry and promised that after we left they would take care of the apartment.They didn't do anything to solve the problems during our stay. There was no mention of any compensation or refund.After we arrived home, I checked (though I would have done it earlier!) the reviews on the Internet (Trustpilot, Booking.com) about Altido in Milan and about this specific apartment. It is clear that many other travelers have had similar experiences, but nothing has been done to rectify the situation.I have never had such a negative experience when renting an apartment!

Istvan · 20 November 2022

★★★★★ 3/5

Trustpilot

In Edinburgh

In Edinburgh, Scotland. No air conditioning, no TV with local news, no receptionist, too many doors to open, problems with the entrance door, regular breakfast.

Vasile · 15 September 2026

★★★★★ 1/5

Trustpilot

Very disappointing

As you can see, not many info are provided on their site, so I asked which floor I was going to book. Answer: 3rd floor. In reality I was assigned a first floor. When I wrote to ask why, I didn't get any reply. The first floor is literally in the middle of a crowded and noisy street.The flat needs restoration; sofa and walls are dirty (killed mosquitos on them). Drains in the bathroom do not work properly. Baseboards are detached. There is no instruction manual for the kitchen and dishwasher. Concierge is supposed to be there only in the morning Monday to Friday, he is friendly and polite but most of the time he is busy and not available. Heating system did not work. On November 4th I asked why. Answer by mail: the city law allows operation only starting from November 5th. False: It was permitted since November 3rd. In any case the didn't activate it since Monday 7th. No satellite TV. Overall, a very bad and costly experience. Milan is full of much better alternatives

Alberto · 8 November 2022

★★★★★ 4/5

Trustpilot

Fake image

Edinburgh is my home city and I recently stayed in an Altido property (30 Castle Street): in general it was fine. My issue is that Altido use a completely fake photograph to portray Edinburgh - with the Scottish highlands in the background rather than Fife, across the Firth of Forth. Why? Edinburgh is one of the most photogenic cities anywhere. Why use a photo-shopped image which is completely false?

Martin · 3 October 2023

★★★★★ 5/5

Trustpilot

Good and clear communication in a…

Good and clear communication in a timely way. The flat itself was lovely, well-appointed, and as described. You cannot be in a better location. Yes, there are a lot of steep stairs but there’s no surprise there so I feel people need to get over it - Edinburgh is a hilly city. I would recommend this flat.

Anna · 10 June 2024

★★★★★ 1/5

Trustpilot

Awful experience in Lisbon

I just wanted to describe the situation that happened to me and my colleague on the 16th of October in Lisbon.We paid 40€ in advance for the late check-in as our plane arrived late, but actually, our colleague from Lisbon went by your office to pick up the keys in the afternoon. Unfortunately, someone from the office handed in the wrong keys. When we finally arrived at the apartment (after 1 AM), we couldn´t get in, because we had the wrong keys.We called the helpline and the guy from the helpline tried to contact someone from the Lisbon office, but without the success.As the helpline guy from Scotland was optimistic that he could find someone who could help us, we waited approx. 1,5 hours for the situation to resolve.After that, the helpline guys told us that we should find an apartment nearby through Booking.com or hotel. Of course, it wasn't possible as it was already Monday morning and we couldn't book for the previous day.So finally he said, that he could look, if he could book for us some other StayAltido apartment in Lisbon, which didn't need a key to check-inIt was already 3.30 AM (Lisbon time) when he finally sent us the new address and code for the apartment in Principe Real. We arrived at the new apartment after 4 AM, and it was a one-bed apartment, although we specially asked for an apartment with two single beds, as I was traveling with my female colleague and we don´t want to sleep in a shared bed. So I had to sleep on the 1,5m sofa next to the bed. We had to get up at 7.30 AM as our program started at 8.30 AM.The next morning someone from the office wrote to us that the keys which were handed over to my colleague were the right ones. We had to exchange another 3 emails, when finally they admit, that the keys handed to us were wrong.We had to take a taxi to the new apartment and back. We also took a taxi to the office to collect the right keys, but nobody compensated us for this.So overall it was really a terrible experience as there was no Plan B in case someone from the office could have mistakenly handed over the wrong keys and nobody in the Lisbon office could help. We were really tired, thirsty, without sleep, and helpless in this situation. Regarding the money we spent on late check-in (40€) and taxi, they said they will compensate us with a 10% discount for the next booking with StayAltido. Shameful and inadequate problem-solving from StayAltido, definitely not recommended.

Erik · 27 October 2022

★★★★★ 5/5

Trustpilot

Outstanding

The apartment was great, and exceeded our expectations! Everything was tip-top clean. We felt right at home and were sad to leave. The customer support is excellent. Our flight was delayed so the JOIVY crew sent us precise instructions with all we needed to know for checking-in.Will surely repeat!

JSAG · 21 October 2024

★★★★★ 1/5

Trustpilot

To Whom It May Concern and all future…

To Whom It May Concern and all future travellers seeking to find a comfortable, clean, affordable, responsible and accountable landlord and management company in your future travels. Let me start by saying that there is as much accountability on travellers as there is on property management and landlords when selecting accommodations With that in mind, prior to our trip to Milano, me and travel partners did a very deep dive and due diligence in finding a location that was upscale, central, provided the amenities that were essential to make our stay a pleasant one. Leveraging the VRBO app we came across a property that we really liked and offered all the comforts we were looking for. Our needs we very simple - we need a two bedroom with 2 single beds, 2 restrooms with showers, kitchen, and living room; above all it had to be clean and we were provided with the essentials to make a say a pleasant one. Leveraging VRBO we settled on a property in Milano near the Duomo Via Guiseppe Mazzini No.10 Apt 6 *(excellent location) . We booked this back in June 2022; and the VRBO App at the time showed a very beautiful and elegant layout of the property and looked fresh and clean. This property was managed by ALTIDO. Well you know there is a saying that goes - “ A picture paints a thousands words”, which I can say we certainty that when we arrived at the property in September 2022, the property we encountered and walked into was nothing compared to the beautiful and elegant property we booked back in June 2022. Property looked like it had gone thru some kind of last minute restoration - there was evidence of water damage, mould in every room including the bathroom and showers, the bright wood floors we say when we booked were now removed and replaced with old wooden/rotten flooring (looked like a temporary replacement), walls looked dirty, we were four guests the beds only had bed sheets for 3 (we called twice to get more bed sheets but received no response); one of us had to use bath towels to place on the single beds. TV was not functioning (we called and received no response). The shower in the restrooms were dirty, with mould and rust in the corners; we were provided with limited toilet paper as well. Our plan was to leverage the kitchen as much as possible but found plates/glasses/and other accessories unacceptable to use. Living room sofa was dirty/torn as well and the sofa chair had a broken arm. Of note, and speaking to some individuals in the building we found out that the apartment we were staying in incurred a flood back in July; which explains the condition we found the apartment in; at no time did we get a call or email from Altido preparing us for this or giving us options. Very irresponsible and unprofessional in our opinion.We reached out to Altido management many times to help as find a reasonable solution; They apologized and provided a 10% rebate as their solution on the spot; a decision we were not happy with and we were looking for some other reasonable solutions. We made many attempts to reach senior management but no luck; no return calls during our 5 day stay. After some email exchanges we heard back management granted us a 25 discount; again something we were not happy with given we were paying 600 Euros a night and this fee did not reflect the property we had viewed and booked; it was overly priced and we were looking for a 50% discount at minimum. In closing we had a poor experience all around with the apartment and management; rents/travellers beware should you consider booking this property and dealing with the Altido management. The service, accommodations, and customer service provided was poor and unacceptable. The post shown on VRBO and managed by Altido was inaccurate, dishonest property description, customer reps have no authority and accountabilities, the price charged was high given the state of the property as described above. A great lesson learnt here from dealing with Altido property in Milano and suspect its the same wherever Altido manages properties. Carefully check and do your due diligence before booking your future properties.

Nick · 5 October 2022

★★★★★ 1/5

Trustpilot

Altido Disgusting & Dirty Milan Rental

Renting a high end apartment from Altido in Milano was a terrible experience. The apartment looked nothing like the photos and we were charged $600 Euro per night. We wanted a premium apartment and experience and Altido DID NOT deliver. The apartment was full of water damage, black mould, buckling hardwood floor boards and the walls were dirty and looked like someone took a sh$t on every single wall.Altido intentionally misinformed and misled us and the public to believe this was a premium rental.There were also not enough linens for us to sleep, mould and rust in the showers, no working television or cable service.Altido’s apartment was so dirty we did not feel comfortable buying groceries and cooking in the apartment.We called Altido upon our arrival and they didn’t take our calls.Altido is a garbage company with garbage properties trying to steal from the public.DO NOT EVER RENT ANY PROPERTY FROM ALTIDO.Private message me and I’ll send you the photos of what the apartment actually looked like.

Nick · 3 October 2022

★★★★★ 5/5

Trustpilot

Beautiful property

This property in Edinburgh is of the highest quality, the host have thought of everything for your convenience. It is in a lovely location, nice quiet area but yet close to all amenities and tourist attractions. I highly recommend this apartment. I will definitely be back again.

Eilish · 7 November 2024

★★★★★ 1/5

Trustpilot

Altido Scotland - Splendid Two Bed apartment, New Town

Altido Scotland - Splendid Two Bed Apartment in New. Town. This expensive joke costs over £2,700 for under a week's stay. The flat is marketed on many platforms as a high-end luxe property. It looks like the pictures and should be a great experience, BUT, there is no effective running water in the mornings and it's impossible to have a shower or flush a loo. When you report the issues to Altido, they claim it is a heating issue, offering to send personnel and thereafter they lead you on a disingenuous merry communications dance with the offer of compensation AND waste two days of your time with the search for 'alternative accommodation' until it's time to leave. When you do leave, they email you to say sorry it is in fact a problem in the area and are not entitled to any compensation. Customer Service from Altido is basically keeping you at bay. The tone of messaging from Altido is comedy. "Hey, I hope you are having a nice day" marketing babble. Do not use this company's property. The owners need to fix this issue. I fully expect them to reply on here with their comedy marketing babble.Update: Ah the babbling response has arrived. Still disingenuous, an admission of failure and but will still keep my money. How can you improve from being dishonest Charlatans?

NP · 8 September 2022

★★★★★ 1/5

Trustpilot

They didn’t give back the deposit

They didn’t give back the deposit! One girl has been waiting for 3 months! For me it has been already one month!

Nadezhda · 22 September 2026

★★★★★ 1/5

Trustpilot

SHYSTERS! DO NOT STAY WITH THEM!!!!!!!!!!!

DO NOT STAY HERE! ALTIDO ARE SCAM ARTISTS. This apartment was on 1 Via Illirico, but this review is for the apartment AND the company. We arrived late in the day on our first day in the apartment (11pm), but it was clear to see that it was dirty. Our feet were turned black within minutes on the floor and there were ants. In the morning, I went to do some shopping and while out my wife found BROKEN GLASS on the floor and the dishwasher was full and dirty. The dishwasher didn’t even work and was reported several times, never fixed. There was loads of dust and dirt on the floors. My wife cleaned everything, including the fridge which was disgusting and smelled of off food. There were frozen spills in the freezer drawers. Everything in the dishwasher became furry with mould.We complained to Altido but we’re constantly given the runaround. We were offered compensation for the cleaning fee (which should be done immediately anyways as clearly no one cleaned it). On one conversation with Altido I pressed them in the name of the cleaning company, and was met with a flustered response of noises and then being told they didn’t have to tell me, some nonsense analogy with asking a restaurant where they get their food was made. This particular man scoffed at me several times and in the end told me there was loads to see in Italy and hung up the phone on me. Wow! What great customer service!5 days into our stay I finally got to speak to a manager. Lucca, the manager, asked me if it was so bad why did we stay so long? I told him every single time I spoke with altido that I said we would leave if we could afford to but without compensation we could not. I was informed the cleaning fee was refunded. Again, seeing as no cleaning happened that’s not exactly compensation is it.They are absolute fraudsters! AVOID AT ALL COSTS!

Nick · 14 August 2022

★★★★★ 5/5

Trustpilot

Kyle from joivy bologna was a huge help…

Kyle from joivy bologna was a huge help to me! He was super efficient and, on top of that, very kind!

Nina · 22 September 2026

★★★★★ 1/5

Trustpilot

2600 Euro for barely habitable places. A lot of broken stuff. Not fixed

We have rented two different apartments in Milan for a total cost of 2600 Euro (10 days). In summary: the apartments are in a very poor state, in some cases barely habitable. For example: in the first case the hot water was not working, so showers were very uncomfortable for the entire stay. To be fair Altido extended the stay by one day for free. In the second stay the air conditioning (Milan was extrenely hot) was not working well. While there are very gentle people at the altido call center, for the most part the broken stuff does not get repaired, and there is a lot of broken stuff, even the most essential. This results in your stay turning into a lot of calls and mails trying to get some assistance which normally comes too little and too late. If you are lucky you will have the stuff fixed by the time you leave. It's a lot better not to call Altido and fix the stuff yourself, if you can. Or stay away from them.

Cesare · 6 July 2022

★★★★★ 2/5

Trustpilot

Beware - False Advertisement in Dublin (32 Thomas Street)

We checked into our room and it was filthy and unfurnished. There were no bed sheets / covers, missing bath towels, one sheet of toilet paper, and leftover trash from the previous stay. Clearly not ready for use… We were then escorted into the second room, same thing. When we finally got to the third room, it was furnished but far from any of the pictures we saw on Altido’s website. Pillows and towels are the cheapest and thinnest one could buy, and there wasn’t even a trash can. We decided this wasn’t worth the price, despite the deal and the “reviews” saying it was quite good, and found other accommodations. No refund was given - we were in the room for maybe 3 minutes.

Hayley · 21 June 2022