Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding
The apartment was great, and exceeded our expectations! Everything was tip-top clean. We felt right at home and were sad to leave. The customer support is excellent. Our flight was delayed so the JOIVY crew sent us precise instructions with all we needed to know for checking-in.Will surely repeat!
JSAG · 21 October 2024
Agent replied · 22 October 2024
Dear JSAG,Thank you for your kind words! We’re thrilled to hear that the apartment exceeded your expectations and that it became a true home away from home during your stay! It’s always our aim to offer a seamless and welcoming experience, and we’re glad to know everything was just as you hoped, and more! We understand how bittersweet it can be to leave a place that feels just right, but we’re already looking forward to welcoming you back whenever you find yourself in the area again!Until next time,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotTo Whom It May Concern and all future…
To Whom It May Concern and all future travellers seeking to find a comfortable, clean, affordable, responsible and accountable landlord and management company in your future travels. Let me start by saying that there is as much accountability on travellers as there is on property management and landlords when selecting accommodations With that in mind, prior to our trip to Milano, me and travel partners did a very deep dive and due diligence in finding a location that was upscale, central, provided the amenities that were essential to make our stay a pleasant one. Leveraging the VRBO app we came across a property that we really liked and offered all the comforts we were looking for. Our needs we very simple - we need a two bedroom with 2 single beds, 2 restrooms with showers, kitchen, and living room; above all it had to be clean and we were provided with the essentials to make a say a pleasant one. Leveraging VRBO we settled on a property in Milano near the Duomo Via Guiseppe Mazzini No.10 Apt 6 *(excellent location) . We booked this back in June 2022; and the VRBO App at the time showed a very beautiful and elegant layout of the property and looked fresh and clean. This property was managed by ALTIDO. Well you know there is a saying that goes - “ A picture paints a thousands words”, which I can say we certainty that when we arrived at the property in September 2022, the property we encountered and walked into was nothing compared to the beautiful and elegant property we booked back in June 2022. Property looked like it had gone thru some kind of last minute restoration - there was evidence of water damage, mould in every room including the bathroom and showers, the bright wood floors we say when we booked were now removed and replaced with old wooden/rotten flooring (looked like a temporary replacement), walls looked dirty, we were four guests the beds only had bed sheets for 3 (we called twice to get more bed sheets but received no response); one of us had to use bath towels to place on the single beds. TV was not functioning (we called and received no response). The shower in the restrooms were dirty, with mould and rust in the corners; we were provided with limited toilet paper as well. Our plan was to leverage the kitchen as much as possible but found plates/glasses/and other accessories unacceptable to use. Living room sofa was dirty/torn as well and the sofa chair had a broken arm. Of note, and speaking to some individuals in the building we found out that the apartment we were staying in incurred a flood back in July; which explains the condition we found the apartment in; at no time did we get a call or email from Altido preparing us for this or giving us options. Very irresponsible and unprofessional in our opinion.We reached out to Altido management many times to help as find a reasonable solution; They apologized and provided a 10% rebate as their solution on the spot; a decision we were not happy with and we were looking for some other reasonable solutions. We made many attempts to reach senior management but no luck; no return calls during our 5 day stay. After some email exchanges we heard back management granted us a 25 discount; again something we were not happy with given we were paying 600 Euros a night and this fee did not reflect the property we had viewed and booked; it was overly priced and we were looking for a 50% discount at minimum. In closing we had a poor experience all around with the apartment and management; rents/travellers beware should you consider booking this property and dealing with the Altido management. The service, accommodations, and customer service provided was poor and unacceptable. The post shown on VRBO and managed by Altido was inaccurate, dishonest property description, customer reps have no authority and accountabilities, the price charged was high given the state of the property as described above. A great lesson learnt here from dealing with Altido property in Milano and suspect its the same wherever Altido manages properties. Carefully check and do your due diligence before booking your future properties.
Nick · 5 October 2022
Agent replied · 16 June 2024
Hello Nick,Thank you very much for reviewing your recent stay with us on Trustpilot.First and foremost, we're grateful you've taken the time to describe in detail the ins and the outs of your hospitality experience with us.Second, it's disappointing to hear we've not met or exceeded your expectations, moreover, it's disheartening to see you think our resolution proposal has been substandard.ALTIDO is a human-driven business and as such, both failures and successes contribute to our company's lifeblood. That said, please know that all of your feedback is always relayed to the respective teams who are always keen on discovering new opportunities for continuous improvement.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Once again, thank you for your review, and best wishes from all of us at ALTIDO.Best regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotAltido Disgusting & Dirty Milan Rental
Renting a high end apartment from Altido in Milano was a terrible experience. The apartment looked nothing like the photos and we were charged $600 Euro per night. We wanted a premium apartment and experience and Altido DID NOT deliver. The apartment was full of water damage, black mould, buckling hardwood floor boards and the walls were dirty and looked like someone took a sh$t on every single wall.Altido intentionally misinformed and misled us and the public to believe this was a premium rental.There were also not enough linens for us to sleep, mould and rust in the showers, no working television or cable service.Altido’s apartment was so dirty we did not feel comfortable buying groceries and cooking in the apartment.We called Altido upon our arrival and they didn’t take our calls.Altido is a garbage company with garbage properties trying to steal from the public.DO NOT EVER RENT ANY PROPERTY FROM ALTIDO.Private message me and I’ll send you the photos of what the apartment actually looked like.
Nick · 3 October 2022
Agent replied · 16 June 2024
Greetings Nick,Thank you for your review. We appreciate your feedback - it helps us get better.We understand that you and your party are seemingly upset and that's why you posted more than one review.Travelling from abroad and arriving at a property that is not up to standard is of course not acceptable and we can assure you that we are now in the process of renovating and refurbishing the property.We admitted our mistake and as result, we refunded you more than 30 % of the price you initially paid.On another note, being upset is perfectly understandable but being rude and disrespectful to our colleagues is another.There is so much aggression coming from your review and we cannot help but wonder if is it just the property, your stay, or maybe us that made you so frustrated and upset.Nevertheless, we would like to apologize for any inconvenience caused and we hope to see you again in the future.Kind Regards,The Team @stayaltido.com
★★★★★ 5/5
TrustpilotBeautiful property
This property in Edinburgh is of the highest quality, the host have thought of everything for your convenience. It is in a lovely location, nice quiet area but yet close to all amenities and tourist attractions. I highly recommend this apartment. I will definitely be back again.
Eilish · 7 November 2024
Agent replied · 30 December 2024
Dear Eilish,Thank you for your wonderful review! We’re thrilled to hear that you found the property in Edinburgh to be of the highest quality and that it met your needs for both convenience and location. It’s fantastic to know that you enjoyed the peaceful surroundings while still being close to everything Edinburgh has to offer.We look forward to welcoming you back for another stay in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotAltido Scotland - Splendid Two Bed apartment, New Town
Altido Scotland - Splendid Two Bed Apartment in New. Town. This expensive joke costs over £2,700 for under a week's stay. The flat is marketed on many platforms as a high-end luxe property. It looks like the pictures and should be a great experience, BUT, there is no effective running water in the mornings and it's impossible to have a shower or flush a loo. When you report the issues to Altido, they claim it is a heating issue, offering to send personnel and thereafter they lead you on a disingenuous merry communications dance with the offer of compensation AND waste two days of your time with the search for 'alternative accommodation' until it's time to leave. When you do leave, they email you to say sorry it is in fact a problem in the area and are not entitled to any compensation. Customer Service from Altido is basically keeping you at bay. The tone of messaging from Altido is comedy. "Hey, I hope you are having a nice day" marketing babble. Do not use this company's property. The owners need to fix this issue. I fully expect them to reply on here with their comedy marketing babble.Update: Ah the babbling response has arrived. Still disingenuous, an admission of failure and but will still keep my money. How can you improve from being dishonest Charlatans?
NP · 8 September 2022
Agent replied · 16 June 2024
Hello NP,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know of the details of your stay with us.Reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, every now and then, things don't go as planned and we're really sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotSHYSTERS! DO NOT STAY WITH THEM!!!!!!!!!!!
DO NOT STAY HERE! ALTIDO ARE SCAM ARTISTS. This apartment was on 1 Via Illirico, but this review is for the apartment AND the company. We arrived late in the day on our first day in the apartment (11pm), but it was clear to see that it was dirty. Our feet were turned black within minutes on the floor and there were ants. In the morning, I went to do some shopping and while out my wife found BROKEN GLASS on the floor and the dishwasher was full and dirty. The dishwasher didn’t even work and was reported several times, never fixed. There was loads of dust and dirt on the floors. My wife cleaned everything, including the fridge which was disgusting and smelled of off food. There were frozen spills in the freezer drawers. Everything in the dishwasher became furry with mould.We complained to Altido but we’re constantly given the runaround. We were offered compensation for the cleaning fee (which should be done immediately anyways as clearly no one cleaned it). On one conversation with Altido I pressed them in the name of the cleaning company, and was met with a flustered response of noises and then being told they didn’t have to tell me, some nonsense analogy with asking a restaurant where they get their food was made. This particular man scoffed at me several times and in the end told me there was loads to see in Italy and hung up the phone on me. Wow! What great customer service!5 days into our stay I finally got to speak to a manager. Lucca, the manager, asked me if it was so bad why did we stay so long? I told him every single time I spoke with altido that I said we would leave if we could afford to but without compensation we could not. I was informed the cleaning fee was refunded. Again, seeing as no cleaning happened that’s not exactly compensation is it.They are absolute fraudsters! AVOID AT ALL COSTS!
Nick · 14 August 2022
Agent replied · 16 June 2024
Hello Nick,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotYou’ll have everything you need for a great journey to Edinburgh
The staff is great, the location is perfect and facilities are just what we needed for a perfect staying
Virginia · 12 October 2026
Agent replied · 13 October 2026
Hello Virginia,
thank you so much for your feedback.
See you soon.
Joivy Team
★★★★★ 1/5
TrustpilotThey didn’t give back the deposit
They didn’t give back the deposit! One girl has been waiting for 3 months! For me it has been already one month!
Nadezhda · 22 September 2026
Agent replied · 24 September 2026
Hello Nadezhda,
thank you very much for your feedback. We are currently investigating with the correct department and we will be back to you as soon as possible.
Joivy Team
★★★★★ 1/5
Trustpilot2600 Euro for barely habitable places. A lot of broken stuff. Not fixed
We have rented two different apartments in Milan for a total cost of 2600 Euro (10 days). In summary: the apartments are in a very poor state, in some cases barely habitable. For example: in the first case the hot water was not working, so showers were very uncomfortable for the entire stay. To be fair Altido extended the stay by one day for free. In the second stay the air conditioning (Milan was extrenely hot) was not working well. While there are very gentle people at the altido call center, for the most part the broken stuff does not get repaired, and there is a lot of broken stuff, even the most essential. This results in your stay turning into a lot of calls and mails trying to get some assistance which normally comes too little and too late. If you are lucky you will have the stuff fixed by the time you leave. It's a lot better not to call Altido and fix the stuff yourself, if you can. Or stay away from them.
Cesare · 6 July 2022
Agent replied · 16 June 2024
Dear Cesare and Ebru,Thank you for going out of your way to let us know of this distressing feedback.First and foremost, on behalf of all of us at ALTIDO, we're really sorry to hear of your substandard hospitality experience in two of our properties.We're absolutely shaken to the core by the provided details and would like to let you know we've taken full ownership over this situation, moreover, we've made sure the necessary measures are taken in order for us to mitigate as we move forward as a Team.We're sorry we were unable to fulfill your demands despite all our efforts and we're deeply regret to have lost your trust and perhaps lost you as a guest. But if you ever decide to give us a second chance in a future, we will do our best to make your stay an unforgettable experience of a lifetime.Thank you for your time and thank you for your review.Best regards,ALTIDO Team
★★★★★ 2/5
TrustpilotBeware - False Advertisement in Dublin (32 Thomas Street)
We checked into our room and it was filthy and unfurnished. There were no bed sheets / covers, missing bath towels, one sheet of toilet paper, and leftover trash from the previous stay. Clearly not ready for use… We were then escorted into the second room, same thing. When we finally got to the third room, it was furnished but far from any of the pictures we saw on Altido’s website. Pillows and towels are the cheapest and thinnest one could buy, and there wasn’t even a trash can. We decided this wasn’t worth the price, despite the deal and the “reviews” saying it was quite good, and found other accommodations. No refund was given - we were in the room for maybe 3 minutes.
Hayley · 21 June 2022
Agent replied · 16 June 2024
Hello Hayley,We are sorry to read that you are disappointed by your experience with ALTIDO.We are aware that we still have many aspects of our services to improve, but we are striving to give our best by working hard each day to implement new features to provide a better experience to our guests.Nonetheless, we believe that reviews, good and bad, help us improve our services.Thank you for your review, and best wishes from all of us at ALTIDO.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotKyle from joivy bologna was a huge help…
Kyle from joivy bologna was a huge help to me! He was super efficient and, on top of that, very kind!
Nina · 22 September 2026
Agent replied · 24 September 2026
Hello Nina,
thank you very much for your feedback.
See you soon.
Joivy Team
★★★★★ 4/5
TrustpilotExcellent to be near Haymarket Station
Excellent to be near Haymarket Station. 10 minutes by train to Weaverly Station (center , noisy and fbull of people). Haymarket has many cafes, delis, stores in the surroundings . Also many bus lines, tram and train station.
Santiago · 17 May 2026
Agent replied · 31 May 2026
Hello Santiago,
thank you very much for your feedback.
We hope to host you again soon.
Joivy Team
★★★★★ 1/5
TrustpilotNo response in four days after toilet stopped working
Rooms were fine although the stairs were narrow and steep. However, a toilet backed up and stopped working. Repeated calls to Altido ended with them telling us they would "try to get someone out". As an alternative they offered us some credit on our cost - worthless to us in place of a functioning toilet. Four days with no one addressing the issue. Never again with Altido.
Cali · 19 July 2023
Agent replied · 16 June 2024
Hello Cali,Our aim is always to ensure a comfortable and pleasant stay for all our guests.We noticed that you stayed with us back in August 2022, and we want to assure you that since then, we've made significant improvements to our operations and guest services. We've implemented measures to enhance our responsiveness to any issues that may arise during a guest's stay. Our maintenance team is now better equipped to handle situations swiftly and efficiently, ensuring a seamless experience.We deeply apologize for any inconvenience you may have faced during your previous stay. We would love the opportunity to demonstrate the improvements we've made. If you'd consider giving us another chance, we'd be delighted to welcome you back and provide you with a truly enhanced experience.Best Regards,The Team@stayaltido.com
★★★★★ 5/5
TrustpilotGreat experience, definitely recommended
Host was hospitable enough to let us stay and check in even at nighttime. They let us use the sofa and all the amenities of the house. Kitchen and bathroom was all clean and the house was well heated up even though the temperature outside was cold. Wifi was very fast at 100mbps. The apartment is very close to the city center, just 5-10 minutes away, really close to nearby restaurant and convenient shops.
Tristan · 3 December 2022
Agent replied · 16 June 2024
Hello Tristan,We are blown away by your kind words!We are so happy and thrilled to hear you've loved your stay at one of our properties.Moreover, we are happy to know that the location has met and exceeded your expectations in terms of its cleanliness and coзiness, as well as the area and everything it offers.We would like to use this message as an opportunity to welcome you back again to this truly magnificent property.Whenever you decide to come back we will be waiting for you.Best Regards,The Team @ stayaltido.com
★★★★★ 4/5
TrustpilotGreat room and shower room
Great room and shower room, well situated. Only gripe was the mattress was too soft or worn, uncomfortable for me.
Toronto · 15 September 2026
Agent replied · 24 September 2026
Hello Toronto,
thank you so much for your feedback.
See you soon!
Joivy Team
★★★★★ 5/5
TrustpilotBEST CHOICE IN EDINBURGH
GOOD LOCATION, EXTRA "LIVING ROOM" WITH FREE COFFEE. YOU RENT A ROOM, BUT YOU ENJOY AN APARTMENT.
Zoltan · 2 October 2026
Agent replied · 10 October 2026
Hello Zoltan,
Thank you very much for your feedback.
See you soon.
Joivy Team
★★★★★ 1/5
TrustpilotI stayed in an apartment in Edinburgh…
I stayed in an apartment in Edinburgh Scotland, and dealing with Altido could not have been worse. Our apartment was riddled with problems including a rat, a flooding shower, a flooding sink, and finally a front door lock that didn't lock nor allow the door to even close. With every issue we faced we chated the Altido team and they said they would send someone tomorrow and no one ever came. At this point, we have been without a safe front door for 4 days and they have done nothing. From the bottom of my heart, I would not recommend Altido
Betsy · 30 January 2022
Agent replied · 16 June 2024
Dear Betsy, Thank you for leaving us feedback although we are a bit confused because you are currenty staying at the property and you were keen to extend your stay. Moreover, we are in constant communication with you and resolved the issue with the door hindge that was reported on Friday and we advised that we are not able to attend on Saturday due to high demand but resolved the issue on Sunday. We also booked pest control but no trace of mice were found. Regarding the flooding shower, unfortunately it has been built badly, but not that long ago.We are currently planning some renovations to take place but we are not abe to start now and while we are hosting. Once again, we are really sorry to read that you find that dealing with us is not efficient, despite our constant communication and service. We presume that you are not going to extend your stay in this case? Kind regards, ALTIDO Team
★★★★★ 5/5
TrustpilotThe apartment was great
The apartment was great, spacious and comfortable. The beds were really comfy. There is a well equipped spacious kitchen and living area. The location was perfect just a 10 minute walk to the tube and in a lovely part of Notting Hill with cafes, restaurants, and shops. Would highly recommend for a family group of five/six.
Meabh · 4 March 2024
Agent replied · 16 June 2024
Dear Meabh,Thank you for your lovely review! We're thrilled to hear that you had a wonderful stay with us. It's great to know that you found the property comfortable and well-equipped for your needs.We're glad you enjoyed the charming atmosphere of Notting Hill and the convenience of our location. It sounds like you had a fantastic time exploring the area!Your recommendation means a lot to us, and we look forward to welcoming you and your family back again in the future. Safe travels until then!Best Regards,ALTIDO Team
★★★★★ 4/5
TrustpilotThe accomodation is good located and…
The accomodation is good located and not far from the city centre. The rooms were big and nice.
Sonja · 18 September 2026
Agent replied · 24 September 2026
Hello Sonja,
thank you so much for your feedback.
See you soon.
Joivy Team
★★★★★ 5/5
TrustpilotVisited for my wife's 30th. 100% recommend!
Visited here for my wife's 30th as a surprise trip to Edinburgh. The team were super helpful arranging a surprise of prosecco and chocolates for our arrival! Apartment was super cozy and clean and extremely central. Highly recommend and would definitely stay again!
Phil · 14 October 2024
Agent replied · 22 October 2024
Dear Phil,Thank you so much for sharing your experience! It’s wonderful to hear that your surprise trip for your wife’s 30th birthday was such a success. We're delighted that our team could help arrange the special surprise for your arrival, and that you found the apartment cozy, clean, and perfectly located in the heart of Edinburgh.Your high recommendation is greatly appreciated, and we're thrilled to know you’d choose to stay with us again. We look forward to welcoming you back for another memorable visit in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotA beautiful apartment in the centre
A beautiful apartment in the centre. Close to the train station and all attractions.
Alison · 12 October 2026
Agent replied · 12 October 2026
Hello Alison,
thank you so much for your feedback.
See you soon.
Joivy Team
★★★★★ 5/5
TrustpilotBeautiful apartment in stunning…
Beautiful apartment in stunning locationThe bathroom maybe a little small, but the apartment itself is amazing, even with a little terrace for a nice sundowner. Everything was very neat and clean and well equipped. The apartment is very close to Kensington High Street therefore fantastic neighbourhood. All in all highly recommendable for a nice stay in London, I will definitely come back.
Claudia · 4 October 2023
Agent replied · 16 June 2024
Greetings Claudia,We're absolutely thrilled to receive your kind words and to know that you had a wonderful stay. Knowing that you highly recommend our accommodation brings us great joy, and we eagerly await your return. Thank you for choosing us, and we can't wait to host you again in the future!Best Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotGreat place and helpful staff
ALTIDO Italy staff were quick to answer any questions or assistance I had/needed. The place I stayed was clean, room was very comfortable and the kitchen had all the amenities one needs to cook. Location was great for public transport and local markets. I would definitely recommend ALTIDO apartments if you plan to go to Milan as I would use them again.
Rui · 14 September 2023
Agent replied · 16 June 2024
Dear Rul,What a delight to receive your heartwarming review! Thank you for sharing your exceptional experience with ALTIDO Italy.We are absolutely thrilled to hear that you not only enjoyed your stay but also found our staff to be quick to assist with any questions or needs you had. Providing exceptional service and ensuring our guests' comfort is at the core of what we do, and it's heartening to know we met your expectations.Your kind words about the cleanliness, comfort, and well-equipped kitchen in your room warm our hearts. We take great pride in providing a home away from home for our guests, and your satisfaction is our greatest reward.Best Regards,The Team@stayaltido.com
★★★★★ 4/5
GoogleThis apartment certainly does tick all that is needed, great location with everything nearby. Grocery stores, post office, supermarket, farmers market, restaurants, cafes, parks, high street fashion, fast food, bakeries, amazon lockers, pubs, hairdressers, nail salons and so much more all within 1 - 20 min walk in all directions. By the way, check out the stores next door Sukies, they have amazing out-of-the-box footwear and Wilde Ones for Astro and Tarot aficionados. I highly recommend Joe & the Juice 2-3 doors away, amazing healthy food and drink. Even public transport; bus stop 1-5 min-walk and 2 tube stations (South Kensington and Sloan Square) 15-min-walk. Or simply just take the bus to get to the stations if you do not fancy a long walk. Which is a great walk by the way. If you want to top up your uk number you got an EE store down the road and 3 newsagent stores that recharge other mobile networks and Oyster cards as well. The apartment is good, for a solo traveler, at the most a couple as well but beyond that would get cramped. For its size, the apartment is manageable. It comes with a microwave, washing machine with dryer, HOB, all in good working condition. The wifi could have been better, it is fine with 2 devices but anything more than that it gets really scratchy. Hot water was never a problem. Just go through the manual they leave for you and you'll be fine. Special shout out to the property management company Altido who are available and supportive all the time via phone and email for any and all queries.
Dhruv · 12 October 2021
Agent replied · 21 June 2024
Dear Dhruv, We are incredibly grateful that you took the time out to leave us a review. We are delighted to read that you had a wonderful experience, it is always very rewarding for our team to read such an amazing comment. If you are travelling to our area again soon, do not hesitate to contact us. Kind regards, ALTIDO Team
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