Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 3/5
TrustpilotOnline pictures are a bit misleading
Online pictures are a bit misleading, pretty basic for the price. Description said 'king size bed', barely a queen size. Shower so small you cannot even turnaround in it and a sink smaller than most RV's.Two flights of stairs to access flat, not easy with large suitcases. The Air B&B unit on the 3rd floor always seemed to have noisy guests. Location was quite good, close to subway and shops and restaurants but a busy arae withe lots of sirens.
MICHAEL · 2 October 2024
Agent replied · 22 October 2024
Dear Michael,Thank you for taking the time to share your thoughts on your stay!We genuinely regret that certain aspects of the apartment did not meet your expectations, especially with regard to the size of the bed and the shower. Our aim is always to provide an accurate and honest representation of the property through our listings, which does clearly outline the bed size and the fact that there is no elevator on-site, to ensure guests are fully informed ahead of time.Your feedback regarding the comfort and amenities is invaluable, and we will certainly take this into account as we continuously work to refine the guest experience. We also regret the inconvenience caused by neighboring guests in the building and any disruption this may have caused. While the vibrancy of the area offers great convenience, we understand the importance of comfort and tranquility within the apartment itself.We appreciate you highlighting the positive aspects of the location and hope that despite these challenges, you were able to enjoy your time in the city. Should we have the opportunity to host you again, we will strive to provide a more elevated and seamless experience!Kind regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotConvenient and comfortable stay in Edinburgh
The property was large and comfortable, with 5 bedrooms and two baths. It had high ceilings and interesting architectural details. Kitchen was large and fully equipped. Check in and check out were easy and efficient. Location is convenient to old and new town Edinburgh, restaurants, shops and bus stops. It was a pleasant surprise to have a view of Arthur's Seat out the front windows. Only one set of keys, but we used the outdoor key box when our group split up, so keys would be available to whoever returned to the property first. In all my communications with Altido Scotland, my questions were answered promptly and helpfully. Guests should be aware that the apartment is on the 2nd floor and you'll need to carry your luggage up a tall flight of stairs. Also, the information could have been clearer about which apartment we were to access, as it was not marked #1. Fortunately, we chose the correct door and did not bother a resident. Carpets could use a good deep cleaning, and we were notified that owners/management would be in the premises twice during our four day stay. Other than that, we had an enjoyable stay and would definitely book here again.
Julia · 26 September 2024
Agent replied · 22 October 2024
Dear Julia,Thank you for taking the time to share your detailed review of your recent stay with us! We're delighted to hear that you and your group enjoyed the comfort and spaciousness of the property, as well as the architectural charm and unique views of Arthur’s Seat from the windows. It’s always a pleasure when our guests can fully appreciate the beautiful setting and convenience of the location in both old and new town Edinburgh.We’re also pleased that you found the kitchen to be well-equipped and that the check-in and check-out processes were smooth and efficient. It’s wonderful to hear that the outdoor key box offered a convenient solution when your group split up. We sincerely appreciate your kind words about our communication with you throughout the stay. Our team is dedicated to providing prompt and helpful responses to all guest inquiries, and it’s rewarding to know we met your expectations in this regard.We also take note of your helpful observations. While the apartment's second-floor location and stair access are mentioned in our listing, we understand that it’s important to make this detail as clear as possible for future guests. We will review the check-in instructions to ensure that the apartment number is more clearly communicated, so as to avoid any potential confusion.Additionally, your feedback regarding the carpets is duly noted. We aim to maintain the highest standards of cleanliness, and we will ensure a thorough deep cleaning of the carpets to meet the expectations of our guests.It is wonderful to hear that despite these small points, your overall experience was positive, and we are thrilled to know that you would consider staying with us again. We truly value your feedback, and it will help us in our continuous efforts to improve the experience for our future guests.Thank you once again for choosing to stay with us, and we look forward to welcoming you back on your next visit to Edinburgh!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotVery disappointing experience about
Very disappointing experience with DoveVivo. This was my third time renting a room with them, and I never had issues before, but this time was completely different. The flat was shared with multiple people, and cleanliness depends on everyone, not just one tenant. Even when someone completed their cleaning shift a few days before inspection, they still blamed the condition of the shared areas on us. If other flatmates do not contribute, that is not something one person can control.
Nileema · 12 March 2026
Agent replied · 21 March 2026
Hello Nileema,
thank you very much for your feedback. As clearly specified in the contract, tenants are responsible for keeping the common areas clean. We also remind residents of this regularly through several emails. When this responsibility is not respected, as in this case, we arrange for a professional cleaning service and the cost is then shared among the tenants.
We remain at your disposal for any other question.
Joivy Team
★★★★★ 3/5
TrustpilotIs not like the listing photos
The room hasn't looked like the photos for a long time: stained, dirty walls; no sofa; no bedding; neglected decor; the lamp missing; and dirty, broken items. To top it off, I had to pay for hotel nights because they can't wait even 24 hours for you to submit your residence permit application.
Larissa · 20 September 2026
Agent replied · 24 September 2026
Hello Larissa,
thank you very much for your feedback. We are sorry if the room didn't meet your expectations; as we can see our team was in touch with you via chat and handled your requests. We remain at your disposal.
Joivy Team
★★★★★ 4/5
TrustpilotKyle was really nice and was interested…
Kyle was really nice and was interested to help us. What i didnt enjoy was the communication with Joivy throught the chat.
Kateřina · 26 May 2026
Agent replied · 31 May 2026
Hello Katerina,
thank you very much for your feedback.
See you soon!
Joivy team
★★★★★ 3/5
TrustpilotOverall the flat is nice
Overall the flat is nice. There were issues with the lock on the front door- it seemed to work only when it wanted to. Additionally, the location (in a service alley surrounded by dumpsters and garbage) was a bit unnerving as it is a place the people frequent for sketchy activity….not ideal for a solo female traveler. The shower floods the bathroom because there isn’t enough of a slope in the floor to point the water to the drain.
Elizabeth · 8 October 2024
Agent replied · 22 October 2024
Dear Elizabeth,Thank you for taking the time to share your feedback regarding your recent stay. We are glad to hear that you found the property overall nice, but we are really sorry for the inconveniences you experienced.While we understand your concerns regarding the location, we want to assure you that the area is monitored and secured to ensure the safety of the citizens. We appreciate you bringing the lock issue to our attention. Rest assured, we are currently assessing the situation to ensure that all entry points are secure for our guests.Concerning the shower drainage, we are currently evaluating the bathroom design to implement enhancements that will effectively mitigate any flooding issues in the future.Your feedback is invaluable in helping us enhance our services and accommodations. We hope to have the opportunity to welcome you back for a much-improved experience.Kind regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotWell located but creaky Flat
Renting from Joivy was convenient and competitively priced. The customer service support was fantastic before and during our stay. The flat was incredibly located just off George Street. It had ample space and living area. I would give a 5 but honestly one core issues stand out with this place; the floors. They are creaky beyond reason. You couldn't walk around without causing it. The hallways was beyond loud. If you have children sleeping in the other bedroom you couldn't go to the bathroom because you'd wake them with the floors. Like any flat rental it had other very minor issues but the floors honestly are beyond the pale of reasonable. If fixed I'd give a 5/5 rating.
Travis · 17 September 2024
Agent replied · 22 October 2024
Dear Travis,We're delighted that you found the location convenient and our customer service supportive throughout your stay. George Street is indeed a fantastic area, and we're glad you appreciated the spaciousness of the flat!Rest assured, we are already looking into addressing this issue with the floors as part of our planned renovations, but as you can imagine, such upgrades take time to organize. We truly appreciate your patience and understanding in the meantime.We're grateful for your feedback and hope to welcome you back in the future once these improvements have been made - it would be a pleasure to offer you an even more comfortable experience next time!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotGrove Hotel
It was good how you could check in online as we were arriving really late/early hours, so that was handy, but the room absolutely wasn’t like the pictures, it was very small, and not the standard that we thought it was going to be unfortunately. A lot of money for what it was
Lauren · 15 September 2026
Agent replied · 24 September 2026
Hello Lauren,
thank you so much for your feedback.
We hope to See you soon.
Joivy Team
★★★★★ 3/5
TrustpilotThe keys do not say the apartment number
The keys do not say the apartment number. I had to call the contact number to find out which number was the apartment.The apartment is spacious and well lit. The windows are great however there is no view due to Big trees across the street.The tile in main bathroom needs to be resealed due to cracks in the grout.The speaker for music is not iPhone compatible.The street door to the building does not lock. You can push it open without a key.No ice traysCoffee Box was nice.
Kim · 9 September 2024
Agent replied · 22 October 2024
Dear Kim,Thank you for providing your valuable feedback! We are glad to hear that you found the apartment spacious and well-lit. We appreciate your positive remarks about the coffee box and other amenities provided.However, we regret the initial confusion regarding the key system. We are pleased that our team could quickly assist you via our messaging system and calls, ensuring you were able to access the apartment without further inconvenience.We have noted your comments about the condition of the bathroom tiles, the absence of ice trays, and the building's street door not locking properly. While these issues were not reported during your stay, we will promptly assess these areas to ensure they meet our high standards for future guests.We strive to continuously improve our accommodations and services, and your insights are invaluable to us in this regard. We look forward to the opportunity of hosting you again and providing an even more seamless experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotLocation was perfect, BUT...
Location was perfect. Comfortable bed and pillows. The sofa and throw blanket needs to be washed and deep cleaned as it smells.The check in process was difficult as I have call to the office to guide me on the electronic code. The street where the accommodation is very noisy in the morning and the bins are just beside the main entrance.Beware of the stairs if your in room 3, it was so difficult going up.The accommodation is pretty pricey.
Josefina · 12 September 2024
Agent replied · 22 October 2024
Dear Josefina,Thank you for taking the time to provide us with your valuable feedback! We are delighted to hear that you found the location of the property perfect for your needs and that the comfort of the bed and pillows contributed to a restful stay.While the issue with the sofa and the throw blanket was not brought to our attention during your stay, rest assured that we will address the issue with immediate effect to ensure that all soft furnishings are cleaned to the highest standard for the comfort of future guests. We regret any difficulties you experienced during the check-in process. While we strive to make the process as seamless as possible by providing detailed instructions in advance, we are pleased that our team was able to assist you swiftly when needed. Our support line and messaging system are available 24/7, ensuring any queries or concerns are addressed promptly.As for the lively atmosphere and noise in the morning, this is a natural aspect of the property’s central location, which offers easy access to all the vibrancy the city has to offer. The bins by the entrance, while functional, are managed as part of the local environment. Additionally, we fully understand the challenge presented by the stairs, especially for those staying in rooms on higher levels. This detail is clearly outlined in our listing to ensure guests are well informed prior to booking.Finally, with regard to pricing, we aim to provide a competitive rate that reflects the premium location, amenities, and overall experience. The price is transparently displayed during the booking process, taking into account various factors to ensure it meets the expectations of our discerning guests.We greatly appreciate your thorough observations and will use them to continue refining the experience we offer. It would be our pleasure to welcome you back in the future and provide you with an even more exceptional stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotGreat location, near the castle and eateries
Staff were very responsive when contacted. Location was great. Lower rating because the furiture appeared old and out dated. I'm not sure if it was design, or broken, but the couch cushions were angled up with the pull out bed visible. I noticed the pictures on the website look the same. We could not flatten the cushions or simply pull out the bed, so for us, the couch was not usable. Also, the bed was tiny for two people.
LHM · 12 September 2024
Agent replied · 22 October 2024
Dear LHM,Thank you for taking the time to provide us with your feedback!We’re pleased to hear that you enjoyed the great location and found our staff to be responsive and helpful. However, we regret that the furniture and bed did not meet your expectations.We take pride in maintaining the quality of our accommodations, and we appreciate your observations regarding the furniture. The couch and bed should indeed offer comfort and functionality, and it seems we fell short in this instance. We will review the condition and design of the furnishings to ensure they meet our high standards and address any issues accordingly.Thank you once again for your valuable insights! We are committed to enhancing our guests' experiences and hope to have the opportunity to host you again in the future, providing a stay that fully meets your expectations.Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThe communication was exceptional…
The communication was exceptional before and during our stay. The apartment was well appointed and had lots of amenities. It was wonderful to stay somewhere that everything was provided. Be very aware of the stairs in this apartment. It is a third floor walk up on a curved staircase. Luckily for me I was traveling with my adult son to carry up the bags. At the time of our rental it was mid August. There is a large festival outside the building. The two bedrooms with the large beds were not affected but the one on the street side with the two twin beds is very affected by the noise all night. That said the apartment is lovely and the location is great. Btw it is not a problem but the street is closed for the weeks of the festival so you need to walk to the end for pick ups.
R.W · 19 August 2024
Agent replied · 24 August 2024
Dear R.W.Thank you for taking the time to share your experience!We are delighted that you appreciated our communication and the well-appointed nature of the apartment. It's always our goal to ensure that our guests have everything they need for a comfortable stay.We do note your comments regarding the staircase and the ambient noise from the festival. While we strive to provide accurate information, we understand that these factors may have impacted your stay. We value your input and will consider it as we continue to refine our guest experience.Thank you once again for your thoughtful feedback and we look forward to the opportunity of hosting you again, perhaps during a more tranquil time of year!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotOnce in the property things went OK
Once in the property things went reasonably well but the process for getting access is a mess. Access is through a coded lock box. Getting the code was a challenge because cell service is very spotty at that location. The lock box was empty - it was assumed the cleaning person did not put it back. So I had to walk a mile to the office to open another lock box to get the back up key. It was after hours so no one was there to help. If I was a woman arriving late in bad weather this simple mistake by the cleaning person would have created a safety risk for the guest. I booked through VRBO and the property owner has a duplicate registration process. The access process needs to be improved greatly.
Dan · 16 August 2024
Agent replied · 24 August 2024
Dear Dan,Thank you for sharing your feedback regarding your recent stay! While we’re glad to hear that things went reasonably well once you were in the property, we deeply regret the difficulties you encountered with the access process.We sincerely apologize for the inconvenience and frustration caused by the challenges in obtaining the code and finding the lockbox empty. The last thing we want is for any guest to feel unsafe or stressed, especially after a long journey. We understand how unsettling it must have been to walk to our office after hours to retrieve the backup key, and we appreciate your patience in resolving the situation.The issue you described regarding the lockbox being empty is certainly not the standard we strive for, and we are addressing this with our cleaning team to ensure such oversights do not happen in the future. We also recognize that the duplicate registration process can be cumbersome, and we are actively working on streamlining it to make the experience as seamless as possible for our guests.Thank you again for bringing this to our attention, and we hope to have the opportunity to welcome you back in the future with a much-improved experience!Kind regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotThe worst month of our lives
I typed “VRBO” into my browser, to find a flat for our month-long trip to Scotland. I chose at flat and booked it. At that time, I thought that I was dealing with a legitimate company. (at the time I still thought VRBO was legit).Somehow, we ended up with a flat let by an outfit called “Altido Scotland.” This was literally the worst month I have spent anywhere in my entire life. My husband feels the same.The flat featured…• A steep, broken-up asphalt path that led to the flat/building.• Taco Libre across the alley, in which noises echo. This extremely popular bar/restaurant features karaoke which starts at 11PM and ends at 3AM. Karaoke is usually followed by shouting, crying, and on one occasion, a lone man playing “Amazing Grace” on bagpipes.• About a dozen restaurant rubbish bins teeming with flies.• floorboards that bend with every step, causing shrieking sounds to come from the floor when anyone walks in the flat. • When we arrived, we found that the sheets were not clean (There were BODILY FLUIDS on the sheets), the floor hadn’t been swept, the bathroom and kitchen were filthy.• Only the living room windows opened at all, about 6 inches each, and it was very muggy and damp at all times (steam from the kettle, clothes drying, hot showers, etc). No ventilation at all. • The stove is baffling. No instructions to be found in the flat.• No comfortable place to sit in the whole flat. The loveseat should have been fine, but it was filthy and it smelled bad, and sagged in the center.• We couldn’t use the television for streaming. The Firestick had been programmed in German and we couldn’t change it to English. No instructions to be found in the flat.The most horrifying part was noticing, a few days before our departure, that black mold was growing out the kitchen tap. Using a sponge and cleanser, I cleaned as far into the tab as possible. Disgusting chunks of black mold came out on the sponge. This undoubtedly explains why I suffered with diarrhea for the last two weeks that we lived in this horrible flat.We departed two days early.Whoever owns, cleans, and manages this flat should be ashamed of themselves.
AL · 15 August 2024
Agent replied · 16 June 2024
Dear AL,Allow us to express our gratitude for your discerning feedback following your recent stay! We are delighted to learn of your appreciation for our property's esteemed location, which undoubtedly adds to the allure of the overall experience.While we take great pride in curating a distinctive ambiance reflective of our property's unique character, we are disheartened to hear that certain elements of the furnishings did not resonate with your refined taste. In regard to the ambient noise emanating from our central locale, we understand the importance of fostering an environment conducive to relaxation and tranquility. While our enviable proximity to St Giles Cathedral infuses the area with a vibrant energy, we recognize that some may seek a more serene retreat. Your invaluable feedback serves as an invaluable guidepost for our ongoing pursuit of excellence, and we sincerely appreciate the opportunity to refine our offerings to exceed your refined expectations. We eagerly anticipate the privilege of welcoming you back for an elevated experience that befits your discerning palate!With warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotHappy time 😁
Happy time 😁 Parking was not free as suggested on booking.com, but it was £14 for 24 hour.But.... At the end of our stay I was very happy to pay for another night.Beautiful situation, accommodation was fantastic. The front door proved a challenge, but a lovely gentleman from a very different country, opened the door for us and explained I forgot the * at the end 🤦.So all in all, we didn't want to leave and wished we booked for at least 2-3 nights...
Paul · 7 August 2024
Agent replied · 24 August 2024
Dear Paul,Thank you for your wonderful feedback! We're thrilled to hear that you had such a happy and memorable time during your stay with us. It's great to know that you enjoyed the beautiful location and found the accommodation fantastic.We apologize for any confusion regarding the parking situation. Our listing does include information about public paid parking, and we're always happy to provide a permit upon request to make your stay as convenient as possible.We’re glad you received some help with the door and appreciate your understanding regarding this small hiccup. It’s always a pleasure to see guests making connections with others during their stay!Your wish to extend your visit is the highest compliment we could receive, and we hope to welcome you back for a longer stay next time!Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotBeds very uncomfortable
First impressions count. The arrival was very unwelcoming. Front lawn was very overgrown and I know its out of their control but there was an old matress in garden next door and rubbish. Beds were extremely uncomfortable, couldn't wait to leave. Mattress was so thin and worn and cheap for nearly £1000 for 3 nights this is not acceptable. Had to boost the matress with blankets to not feel like we were sleeping on a board. House was very hard, no softness, even sofa was very uninviting. Could not relax and feel at home. Windows full of dust and cobwebs. Bedrooms looked on to an unsightly overgrown garden. On a positive note the location was good.
Debbie · 5 August 2024
Agent replied · 24 August 2024
Dear Debbie,Thank you for taking the time to share your feedback with us! We sincerely apologize for the aspects of your stay that did not meet your expectations. We are committed to ensuring a comfortable and enjoyable experience for all our guests, and we regret that we fell short during your visit.We wish we had been made aware of these issues during your stay, as we would have been more than willing to assist and offer alternative solutions to improve your experience. We encourage our guests to reach out to us immediately with any concerns so we can address them promptly.We understand that first impressions are crucial, and we apologize for the overgrown front lawn and the neighboring property’s condition. While we cannot control external factors, we strive to maintain a welcoming environment within our property and appreciate your understanding in this matter.We regret to hear about the discomfort you experienced with the mattresses and the furniture. We take guest comfort very seriously, and your comments have been noted for immediate review and action. Your feedback is invaluable in helping us maintain the highest standards.Regarding the cleanliness issues you mentioned, we apologize for the oversight. We have addressed this with our housekeeping team to ensure our property is always spotless and inviting for our guests.We are pleased to hear that you appreciated our convenient location and hope that, despite the challenges, you were able to enjoy your time in the area.Thank you again for your feedback! We hope to have the opportunity to welcome you back in the future and provide you with a much-improved experience.Warm regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotThis was a frustrating rental
This was a frustrating rental. We booked this and spent nearly £2000 for 2 nights and when we arrived first impressions were a filthy hallway leading up to the apartment. Once in we realized the owners NOR the management company told us the set up for annual Edinburgh Festival was on George Street right outside our windows. There were testing for sound late into the night and there were kegs being tossed out the trucks for all the tents at 6am. This meant we had minimal sleep. When called the management company at 6am asking what to do they told me it was my responsibility to call the local counsel? I also asked for a one hour check out extension so my kids could sleep- the answer was no. On top of this the apartment itself looked nice in pictures but up close it wasn’t very clean and the wear and tear of the furniture and fittings showed. It also had broken fans, loose plug sockets and was below par.We would not stay here again and would absolutely stay in a hotel next time. This was not worth the money. You can’t check in til after 4 and you have to be out by 10am… never again.
D · 2 August 2024
Agent replied · 24 August 2024
Dear D Atkinson, Thank you for your insightful feedback! We deeply regret that your stay did not fully meet your expectations, and we appreciate the opportunity to address your concerns. The Edinburgh Festival is a globally acclaimed event, celebrated for its vibrant performances and dynamic atmosphere. Many of our guests enjoy the unique experience of viewing this festival from the apartment’s windows. However, we understand that the associated noise and activity may have disrupted your stay, and we apologize for any inconvenience this may have caused.For future visits, we highly recommend reviewing local event schedules in advance to better anticipate and plan for any potential disruptions at your destination. Your observations regarding the apartment's condition are taken seriously, and we will address these concerns with urgency to ensure that they are resolved promptly. We regret that we were unable to accommodate your request for a late check-out. While we always aim to offer flexibility, we must also ensure that the property is prepared and ready for the next guests. Additionally, please note that check-in begins at 3 PM, which allows us to maintain our high standards of cleanliness and readiness for each new arrival. We hope that, despite these challenges, you were able to find some enjoyment during your stay. Should you decide to stay with us again, we are committed to delivering a more seamless and pleasant experience. Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat place to stay in Milan and great customer support
Great place to stay in Milan - Cosy Flat, in the heart of Porta Nuova - good neibourhood, comfortable location, close to 2 different metro lines. Clean, quiet, well equipped, spacy for 1 person.Even greater was the customer service - when I was back at the apartment late evening I found out there wasn't any electicity in the power sockets. Imagine you can't charge your mobile. Panic! The lady on the phone navigated me to the fusebox to switch on the corresponding fuse. That was the first time in my life I had ever touched a fuse. And defo under stress. The lady on the phone was nice, calm and supportive. She made it easy to deal with both - the stress and the fuses! I think her name was Nina. So, if I'm not mistaken, Thank you, Nina, for making my stay comfotable and secure.
Nadezhda · 31 July 2024
Agent replied · 24 August 2024
Dear Nadezhda,We are truly delighted to receive your gracious feedback regarding your recent stay at our elegant property in Milan's prestigious Porta Nuova district!It is immensely rewarding to know that you found our accommodation to be clean, tranquil, and conveniently located. We take great pride in providing an environment that reflects both comfort and style, ensuring our guests have an unparalleled experience.Your commendation of our customer service, particularly the exceptional assistance rendered by Nina, is deeply appreciated. Navigating unforeseen challenges, such as the temporary power interruption, can indeed be daunting, and we are thrilled that Nina was able to provide the reassurance and guidance needed to resolve the situation smoothly. Her professionalism and commitment to excellence are truly commendable, and we are pleased to know that she contributed positively to your overall experience.We are sincerely grateful for your thoughtful remarks and for choosing to stay with us! Feedback such as yours is invaluable, as it inspires us to continually uphold the highest standards of service.It was our privilege to host you, and we look forward to the honor of welcoming you back to Milan for another exceptional stay!With warm regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotClean, good location, very basic
The apartment itself was great. Small, but a decent amount of space for a family of 4, clean and good location. Walking distance to all that you want to see and do. The check in/out process was smooth and Joivy has everything nicely outlined online. What could be improved:-Very sparse things available in the apartment. We were there for 3 nights and did very little eating at the apartment and had to buy paper towels. I was afraid we were going to run out of toilet paper. There were no extra blankets to get cozy on the couch or bedding if that was needed. -When we asked if extra bedding could be provided in case my kids wanted to sleep separately (use one of the couches) the response was basically invalidating and unhelpful (why would you need to do that, it’s a king size bed, and the couch isn’t for sleeping). The couches were clean enough to sit on but were quite worn, IKEA style with very flimsy pillows. I’m not sure why they were so concerned about someone sleeping on them, especially since I asked for bed linens to cover the cushions. Also, the beds are NOT king size. Likely queens. My kids ended up sleeping fine together but the communication was less than ideal, and again, to not have extra of anything definitely took away from the overall appeal of the apartment.
Abby · 24 July 2024
Agent replied · 24 August 2024
Dear Abby,Thank you for taking the time to provide such comprehensive feedback regarding your recent stay! We are delighted to hear that you appreciated the cleanliness and prime location of the apartment, as well as the smooth check-in and check-out process.Your observations regarding the amenities and communication are invaluable to us. We sincerely regret that certain aspects did not fully meet your expectations. We take pride in ensuring our guests have a comfortable and enjoyable stay, and we are committed to addressing your suggestions with the utmost priority.We will certainly take your feedback into account as we strive to enhance our offerings. Our team is dedicated to reviewing our current provisions and communication practices to better align with our guests' needs. Specifically, we will evaluate the potential for adding extra supplies and providing clearer information on our bedding and couch options.Once again, we appreciate your constructive comments and regret that these issues impacted your overall experience. We are eager to have the opportunity to host you again and to exceed your expectations in the future!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 4/5
TrustpilotWe had a big mix up for he first night…
We had a big mix up for he first night of our 4 night stay. Due to a change in management from Booking.com, who we had used for this booking, and Joivy who took over before we arrived. We had received check in instructions from Booking.com which had the incorrect key codes so found ourselves sitting outside in the rain at 10pm. We realized we had the wrong codes and found the Joivy email but it had the wrong codes as well. Unable to reach anyone at Joivy we ended up going to a hotel. After midnight we did receive a call from Joivy. They still did not have the correct code but it was promised for early morning. We received the code early and moved to the flat for the rest of our stay. Good follow up for the rest of our stay from Joivy. Flat is nice, clean and quiet. Good location for buses and a easy walk into the city.
Carrie · 19 July 2024
Agent replied · 24 August 2024
Dear Carrie,We deeply regret the inconvenience you experienced during the initial night of your stay as it is certainly not reflective of the high standards we strive to uphold.We apologize for the confusion caused by the incorrect key codes and the difficulty in reaching us. We understand how frustrating this must have been, especially after a long journey. We are glad that our team was eventually able to provide you with the correct access and that you were able to enjoy the remainder of your stay.Please rest assured that we are taking steps to ensure such issues do not arise in the future. We appreciate your understanding and are pleased to hear that you found the flat to be nice, clean, and well-located.Thank you once again for your feedback and we hope to have the opportunity to welcome you back under more seamless circumstances!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotThere was too much that wasn't on the…
There was too much that wasn't on the booking that we didn't know you had to get the keys from somewhere else it was confusing which key box to open It was confusing What floor was the apartment on when you got to the stairwell it didn't say anywhere that the was Four floors with no lift it said there would be TV but there was a small computer screen But about strange firestick which I had never heard of there were no TV channels the bed was way too small for two adults and it was way too hard it flashes from some diode on the wall in the middle of the night which disturbed the apartment was generally old Plus we had to pay a lot of money for four nights and yet they thought we should clean up after ourselves when we Before we left I would never rent this room again even after that, I will always rent a hotel
Daniel · 19 July 2024
Agent replied · 24 August 2024
Dear Daniel,Thank you for providing your detailed feedback! We are truly sorry to hear that your stay did not meet your expectations.We take great care to ensure that our check-in instructions are both comprehensive and clear, including details about key pick-up and apartment access. We regret any confusion you experienced and wish we had been made aware of these issues during your stay so that we could have offered prompt assistance.Our property description is designed to accurately represent the amenities and features provided. This includes the location of the apartment on a floor without elevator access and the type of television available. We will review the listing to ensure that all information is explicit and aligns with guest expectations. Additionally, we will investigate the TV functionality and address any issues related to the flickering light to enhance future guests' comfort.We sincerely regret that these aspects of your stay did not align with your expectations. It is always our goal to provide an exceptional experience, and your feedback is instrumental in helping us achieve this. We hope to have the opportunity to welcome you back under more favorable circumstances!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 2/5
TrustpilotSuperb flat, difficult experience.
The flat itself was super clean, cute and perfectly located. It has most everything you would need for your time visiting Edinburgh. The low rating is due to how the company handled some issues that arose. The main key to the building was missing upon our arrival not giving us access to the flat. The representatives I dealt with were trying their best to be helpful, but it was unsuccessful. The fix was for us to wait for a locksmith. Upon his arrival, he rang the doorbells of the other residents and had to bother a current resident of the building for his key, so he could make us a key to the building. This took about two hours from our arrival time, in the rain no less. I also informed the company that the shower unit didn’t work at all, and after seeing in previous reviews there had been issues with it, made it all the more frustrating. There was never even an attempt to fix the shower from the management company. The listing is incorrect to the point that they list there is a king bed in the bedroom, however it is a queen at best. The management company should verify between uses that keys are correct and that any of the other issues have been fixed. They also need to correct the listing to reflect exactly how the flat is offered.
BBrown · 18 July 2024
Agent replied · 24 August 2024
Dear Brian,Thank you for sharing your feedback regarding your recent stay with us! While we are pleased to hear that you found our flat impeccably clean, charming, and ideally situated, we are deeply concerned about the challenges you faced and sincerely apologize for any inconvenience experienced.Regarding the missing key upon your arrival, we regret the unfortunate oversight and the subsequent discomfort it caused. It has come to our attention that the key was misplaced by a prior guest. Given the late hour, our support team made every effort to resolve the issue promptly. However, we acknowledge that waiting for a locksmith in the rain was far from an ideal solution. Please accept our sincerest apologies, and rest assured that we have extended a compensation offer to you in light of this experience.We are equally disheartened to learn about the malfunctioning shower unit. It is evident that this should have been rectified immediately. Our maintenance team has been directed to conduct a thorough inspection and ensure its proper functionality. Additionally, we are updating our house manual to provide precise instructions for its use, aiming to prevent any recurrence.Concerning the bed size discrepancy, we fully understand the importance of accurate descriptions for our guests’ comfort and expectations. We are currently undertaking a comprehensive review of our listing information to ensure it accurately reflects the amenities provided, including the correct bed sizes.Your feedback is invaluable to us as it guides our efforts to enhance our service quality. We are steadfast in our commitment to ensuring that such issues do not reoccur and that future guests enjoy a seamless and delightful experience.We sincerely hope to have the opportunity to welcome you back in the future and provide you with the flawless stay that you rightfully deserve!Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotAltido byJoivy Rentals, Very Disappointing
We were excited to stay at this so called Glamorous apartment on Alva Street, but yet again were disappointed by the standard of quality and cleanliness of the Joivy Rentals. The flat smelt and was not clean. The floor was hoovered but not washed, I know this as had dirty feet after walking around on the floors by the end of the evening. The bedroom I stayed in had no bedside light, there was dust all over the floor, the rug was wonky on the floor under the furniture. In the sitting room there was one sofa for 2 for a house that slept 6!! This sofa under the cushions was so incredibly filthy, hadn't been hoovered for months. The cushions hadn't even been plumped up from the last occupants. The crockery was dirty and cups had stains in them. Basics such as salt and pepper, washing up liquid not supplied and no cleaning products for the bathrooms to clean down the baths or sink after use. When you are sharing a bathroom its nice to leave the bath clean for the next person in your party to use!! Paint was peeling off windows and doors. So sadly a very UN GLAMOROUS FLAT in my opinion. Photos looked amazing, real thing not so!!
Natacha · 11 July 2024
Agent replied · 24 August 2024
Dear Natacha,Thank you for going out of your way to let us know about this distressing experience!First and foremost, on behalf of all of us at Joivy, we sincerely apologize for the substandard hospitality you encountered at our property.We are deeply concerned by the details provided and want to emphasize that we took immediate ownership of the situation. All necessary measures were promptly implemented to address and rectify the issues described. While we strive for excellence in everything we do, we acknowledge that occasionally, unforeseen challenges arise, and we regret any inconvenience caused.We genuinely value all reviews, as they provide us with insights that help us enhance our services. Your feedback has been communicated to the relevant teams, who are dedicated to identifying opportunities for continuous improvement!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotTrustworthy
Did good work - resolved problems with dishwasher, air conditioning and shower. Very helpful - thank you Kyle!
NK · 22 May 2026
Agent replied · 31 May 2026
Hello NK,
thank you very much for your feedback.
See you soon!
Joivy Team
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