Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotTrip of a lifetime!
We had a wonderful stay. Customer service was always helpful. The apartment was so beautiful and the location was right in the heart of everything.
STEVE · 5 October 2024
Agent replied · 22 October 2024
Dear Steve,Thank you for your lovely feedback! We're delighted that you had a wonderful stay and found our customer service helpful throughout your visit. It's fantastic to hear that you enjoyed the beauty of the apartment and its prime location in the heart of everything. We would love to host you again in the future for another memorable experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
GoogleThe flat was excellent, beautiful and well maintained. The London Residents Club was very communicative and attended to any needs....thanks
Manoj · 22 June 2020
Agent replied · 21 June 2024
Dear Manoj, thank you for the kind review - we very much look forward to hosting you again soon. Do book directly at https://thelondonresidentsclub.guestybookings.com/ for cheaper rates.
★★★★★ 5/5
TrustpilotThe apartment was roomy and clean
The apartment was roomy and clean. We loved the location. We would highly recommend this place to anyone interested in being on the Royal Mile and close to the castle.
Michael · 12 July 2024
Agent replied · 24 August 2024
Dear Michael,Thank you so much for taking the time to share your experience with us! We're delighted to hear that you enjoyed your stay at our apartment. It's wonderful to know that you found the space to be roomy and impeccably clean and that the location was ideal for exploring the Royal Mile and visiting the castle.Your recommendation means a lot to us, and we truly appreciate your kind words. Should your travels bring you back to Edinburgh, we would be more than happy to welcome you again for another enjoyable stay.Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat location
Great location, next to a huge shopping mall and great restaurants nearby. No problem at all during the stay (12 days).
L · 3 December 2024
Agent replied · 30 December 2024
Dear L P,We’re delighted to hear that you enjoyed the prime location of the property and its proximity to excellent dining options and a vibrant shopping scene. Knowing your 12-day stay was seamless truly makes us proud!It would be an absolute pleasure to welcome you back for another flawless experience in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotWe had a great stay at this apartment…
We had a great stay at this apartment in Bayswater. It was spacious and well equipment and well located. The Altido team respond to all inquiries within minutes, so that was very helpful as well! Overall recommend!!
Pie · 27 February 2024
Agent replied · 16 June 2024
Dear Pie,Thank you for your delightful review! We're thrilled to hear that you had a wonderful stay at Bayswater. It's fantastic to know that you found the place ample and that the location suited your needs perfectly.We're pleased that you appreciated our assistance related to your inquiries. Providing excellent service is at the heart of what we do.Your recommendation means the world to us! We look forward to welcoming you back for another memorable stay in the future.Warm regards,ALTIDO Team
★★★★★ 3/5
TrustpilotThe flat is tired but homely
The flat is tired but homely. However, the cutlery and crockery is totally worn out and needs replacing. Also, the dishwasher leaves a powdery film over everything that’s been in it. We had to hand wash everything before using it.
DAVID · 22 December 2023
Agent replied · 16 June 2024
Dear David,We appreciate your feedback and thank you for sharing your experience with us. It's wonderful to hear that you found the flat to have a homely atmosphere. However, we are genuinely sorry to learn about the issues you encountered. Your comments are valuable to us, and we will certainly take immediate steps to address these concerns and ensure a more comfortable stay for our future guests. Your feedback helps us improve, and we hope to have the opportunity to welcome you back for an even better experience. Thank you for choosing us for your stay.Kind Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotExcellent property and location
We had a wonderful time at Altido's property in Lisbon (Santa Justa) - excellent central location and the property itself was immaculate - clean, beautifully decorated and well equipped. We had not stayed at an Altido property previously but would certainly be very happy to use them again when traveling.
Kate · 27 March 2023
Agent replied · 16 June 2024
Hello Kate,Thank you very much for taking the time to share your experience of staying at Altido's property in Lisbon. We are truly grateful for your kind words and are thrilled to hear that you had an enjoyable and memorable stay with us. We take great pride in our properties and are delighted that you found the location and the immaculate condition of the property to be to your liking. We hope to have the pleasure of welcoming you back soon to another one of our properties, wherever your travels may take you.Best Regards,The Team @ atayaltido.com
★★★★★ 5/5
TrustpilotGreat Location
Great Location with Fantastic views, just off the Royal Mile and adjacent to Waverley Train Station. Nice Apartment, easily heat and good internet connection
Keith · 15 October 2024
Agent replied · 22 October 2024
Dear Keith, Thank you for your kind words! We're pleased to hear that you enjoyed the fantastic location, with its great views and convenient access to the Royal Mile and Waverley Train Station. It’s also wonderful to know that you found the apartment comfortable and well-equipped with good heating and internet connectivity.We hope to have the pleasure of welcoming you back for another enjoyable stay soon!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotEdinburgh *****
Our experience was really good. Staff was helpful during our stay and the apartment was amazing. Location of Edinburgh house is perfect as it is close to all sightseeing areas and old town, neighbourhood is perfect too. Kitchen and bathrooms are clean and all of the equipment were more than adequate.
Rusen · 16 February 2023
Agent replied · 16 June 2024
Greetings Rusen,Thank you for reviewing your hospitality experience with us on Trustpilot.We're delighted to hear you've loved your time at one of the properties we manage in Scotland; moreover, we're excited to know your place was spotless and had a great location!On behalf of all of us at stayaltido.com, we're grateful for all of your words of appreciation and acknowledgement.We are happy you have chosen us for your recent stay and would be our pleasure to welcome you back again at any of our properties across Europe.Best Regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotLovely apartment
I really enjoyed my stay I'm the basement apartment. It was in a fantastic location. The hosts were very communicative and flexible with check-in. The apartment itself is beautiful and in a great location with a tube stop which goes straight to Oxford Street Station. All in all a fantastic place and I couldn't recommend more.
Matthew · 10 August 2022
Agent replied · 16 June 2024
Hello Matthew,We are tremendously grateful you took the time to share such kind words about your recent stay with ALTIDO. We take pride in giving outstanding service to every customer and we are overjoyed to receive your compliments and appreciation. We are glad you have choosing us for your recent stay and would like to use this message as an opportunity to welcome you back again. Looking forward to seeing you soon. Best Regards, The Team @stayaltido.com
★★★★★ 5/5
TrustpilotWonderful apartment at a fantastic…
Wonderful apartment at a fantastic location. Clean, comfortable, and we enjoyed having the castle next door with the music from the Military Tattoo during the beginning of Fringe.
Kristal · 9 August 2024
Agent replied · 24 August 2024
Dear Kristal,Thank you for your wonderful review!We are delighted to hear that our apartment's prime location and amenities contributed to a memorable stay. It’s fantastic to know that the proximity to the castle and the captivating music from the Military Tattoo added to the enjoyment of your visit, particularly during the vibrant Fringe Festival!We take great pride in maintaining a clean and comfortable environment, and it's gratifying to hear that these aspects met your expectations. Thank you once more for choosing our apartment and we look forward to hosting you again and ensuring that your next stay is equally exceptional!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotWe had a remarkable stay at one of the…
We had a remarkable stay at one of the Altido apartments in Lisbon. They went above and beyond when we asked for an extra blanket (yeah surprisingly Lisbon nights were very cold) getting it to us the same day. We are definitely recommending them to anyone looking to stay in Lisbon
Luca · 14 February 2023
Agent replied · 16 June 2024
Hello Luca,We are delighted to hear that you had a fantastic stay at the property managed by ALTIDO and we hope you made many lasting memories there that you will always remember and cherish.It's also rewarding to hear your words of appreciation. We're confident our staff will love your review as much as we did!Hospitality is our passion and your positive feedback truly made our day.Thank you for sharing your experience and giving heads-up to our future guests.We are looking forward to the opportunity to welcome you back for another joyful stay.Best Regards,The team @stayaltido.com
★★★★★ 5/5
TrustpilotThe best service you could possibly…
The best service you could possibly get. Beautiful stylish place. Kitchen is well equipped with basically everything you need. Guitars and Ukulele is a bonus. A wonderful experience. Especially thank you Lee for your warm and helpful welcome in the early morning of Christmas!
Yi · 15 January 2022
★★★★★ 5/5
TrustpilotGreat place to stay for our family of…
Great place to stay for our family of 6. Grandparents, parents, and granddaughters. Fit all of our needs. Easy to reach in case of a problem. Enjoyed our stay very much.
Beth · 12 June 2024
Agent replied · 16 June 2024
Dear Beth,Thank you for your wonderful review!We are delighted to hear that our property provided a comfortable and enjoyable stay for your family of six!It’s gratifying to know that our accommodation fit all your needs and that our team was easily reachable in case of any concerns. We strive to ensure a seamless and pleasant experience for our guests, and your positive feedback is greatly appreciated.We are thrilled that you enjoyed your stay so much and we look forward to the pleasure of welcoming you and your family back for another memorable visit!Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
GoogleHad an Altido property booked in London through air bnb. Canceled 2 days out after months of being booked. Beware. Don’t bother. Now stuck scrambling after I was fully paid.
Rob · 28 June 2024
Agent replied · 12 June 2025
Dear Rob,
We understand how frustrating last-minute changes can be, and we’re sorry to hear about your experience. However, it’s important to consider that all reservations are subject to the cancellation policy selected at the time of booking. In your case, the reservation was made under a non-refundable rate and cancelled less than a month before check-in, which means the platform’s policy was automatically applied.
We always encourage guests to review the terms before finalising a booking to ensure they align with their plans.
Best regards,
Joivy Team
★★★★★ 5/5
TrustpilotIt was very comfortable to stay…
It was very comfortable to stay in this place. The apartment is clean, well maintained and easily accessible. Provided detailed instructions on how to get to the place.
Дмитрий · 31 July 2024
Agent replied · 24 August 2024
Dear Дмитрий,We are thrilled to hear that you found our apartment comfortable, impeccably clean, and well-maintained. Your satisfaction is of utmost importance to us, and we are pleased to know that our efforts to provide a seamless experience met your expectations.We are also glad that the detailed instructions for accessing the property facilitated your arrival and enhanced your overall stay. It is our priority to ensure that every aspect of our guests' experience is smooth and stress-free.Your kind words are greatly appreciated and serve as a wonderful affirmation of our commitment to excellence. We look forward to welcoming you back in the future for another exceptional stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThis was our second stay at different…
This was our second stay at different Altido apartments in Edinburgh. Both times, we have been very happy with the standard of accommodation, location and value for money of the properties. Would recommend and use again.
JA · 26 February 2024
Agent replied · 16 June 2024
Dear JA, It brings us immense joy to welcome you back for your second stay with us!Your return fills our hearts with gratitude and excitement, as it's a true honor to host such wonderful guests like yourself. We're thrilled to hear that both of your stays with us have been met with satisfaction - from the quality of our accommodations to the prime locations and value we offer, knowing that we've contributed in such a positive way to your Edinburgh experience surely is the best praise we can hope for!Your kind words and recommendations mean the world to us and we are deeply touched by your loyalty! We can't wait to continue creating unforgettable memories with you in the future! Until we meet again, may your travels be filled with joy and discovery! Warm regards, ALTIDO Team
★★★★★ 5/5
TrustpilotVery clean and well kept place
Very clean and well kept place. Kitchen well equipped. Good space throughout. Clear signage and instructions for the property. Fantastic location!
Neil · 16 November 2024
Agent replied · 30 December 2024
Dear Neil,Thank you for your wonderful feedback! We’re delighted that you enjoyed the cleanliness, well-maintained spaces, and fully equipped kitchen. It’s great to know that the clear signage and instructions contributed to a smooth stay and that the fantastic location added to your overall experience.We’re so pleased to have had the opportunity to host you and look forward to welcoming you back for another memorable stay in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThe flat was perfect in every way
The flat was perfect in every way. Great location, walkable to the tube, restaurants near by and near Victoria road. Quiet, clean and great amenities and staff. Very accommodating. We enjoyed our stay very much.
Shefali · 16 March 2024
Agent replied · 16 June 2024
Dear Shefali,Thank you so much for taking the time to share your wonderful experience with us!We are happy to hear that you found the flat perfect in every way and that you enjoyed its great location, cleanliness, and amenities. It's fantastic to know that our staff could make your stay even more enjoyable by being accommodating.We appreciate your kind words and are delighted that you had such a fantastic stay with us. If your travels bring you back to the area, we would love to welcome you again for another wonderful stay.Warm regards,ALTIDO Team
★★★★★ 4/5
TrustpilotCould be considered to stay again next time
The room was almost perfect! It's just a shame there was no water supply in the shower room in one of the nights.
Roi · 15 October 2024
Agent replied · 22 October 2024
Dear Roi,Thank you for taking the time to share your feedback about your recent stay! We are delighted to hear that you found the room to be almost perfect! However, we sincerely apologize for the inconvenience caused by the lack of water supply in the shower room during one of your nights.Your comfort and satisfaction are our top priorities, and we understand how disruptive this must have been. We are currently investigating this issue to ensure it is addressed promptly and to prevent any recurrence in the future.Thank you once again for your valuable feedback and we truly hope to have the pleasure of hosting you again and providing you with a flawless experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotCozy, comfortable flat with very kind owner team
The unit was cozy, spacious, and tidy. They were highly communicative in advance and during our stay. Their staff are so kind and helpful. They were very thorough in orienting us and providing us everything we needed for a comfortable stay.
Jessica · 1 November 2023
Agent replied · 16 June 2024
Dear Jessica,It was an absolute pleasure hosting you. Our team is dedicated to ensuring our guests have a memorable and enjoyable experience, so it's truly gratifying to know that their efforts made a positive impact on your visit. We strive to be attentive and thorough in all aspects of hosting, and your feedback affirms that we're on the right track.Your gracious words have encouraged us, and we hope to welcome you back for another delightful stay in the future.Best Regards,ALTIDO Team
★★★★★ 1/5
GoogleI rented a property in Milan for 3 people, not far from the Navigli area. The lights in the bathroom - a closed bathroom with no windows, bunker style - were not working. I immediately flagged the issue, ALTIDO promised to call an electrician but nothing happened. We had to use the toilet and the shower with phone lights for the entire duration of our stay.
I even tried to move a floor lamp from the other room into the bathroom, and - surprise - the floor lamp was broken as well.
Of course the bathroom wasn't well cleaned, how could the cleaners see what they were doing without seeing anything?
The flat also smelled of sewage, which was quite disgusting.
All in all, a great experience. Clearly the best part of our trip.
I wanted to thank ALTIDO for ignoring all my post-stay emails as well. A serious company would profoundly apologise and offer compensation. A serious one, not ALTIDO.
Stay away.
Lorenzo · 16 April 2023
★★★★★ 1/5
GoogleBEWARE of Altido Apartments anywhere - particularly as women traveling alone in a foreign country. It is not safe. You are better off and safer in any cheap hotel as we discovered.
My daughter and I were disgusted by how we were treated by our hosts “Altido” apartments in central Milan in Via del Bollo in Milan, recently after booking through Airbnb.
We arrived at the property and checked in easily. We left our bags in the room and went to explore Milan for the day.
When we returned in the evening (9:30pm) we accidentally dropped our keys into a grate in the street in front of the property in the dark. They'd only given us one set. We called the Altido 24/7 number. which takes you through to a call center - not even based in Italy - with rude staff who told us there was nothing they could do as it was out of hours and it was our own fault.
We were shocked - surely they must have an emergency procedure for when things like this happen? Nope. None whatsoever. It was our fault and would be please stop bothering them.
We were two women alone stranded at night in a country where we didn’t speak the language, without our passports (left inside) and with dying phone battery. We continued to call the company and explained how desperate we were but they refused to help us.
We even asked at a nearby police station what we could do - where they explained that locksmiths were unlikely to be operating at night and advised us to stay in a different hotel. We had no choice but to pay out of pocket to stay in a hotel for the night. The cheap hotel incidentally went out of their way to help us / providing us with toiletry kits, phone chargers and translations to try to help us.
The next morning someone from Altido apartments only arrived with new keys at 11am after repeated phone calls - telling us how much of a problem we had caused for them.
.
The hosts would not accept our request for a one-night refund and Airbnb US and Airbnb Italy told us this was at the host's discretion.
We since discovered Altido Apartments have properties all over Europe and is essentially a money/making machine. Guests' welfare is not important at all.
If we had stayed in any cheaper hotel, we would have had much better service and would not have been stranded in the middle of the night and told off for accidentally losing our keys.
If everything goes well you should be OK with Altido or Airbnb - but God help you if you have any type of accident or anything goes wrong. Take it from us - you are on your own!
Chené · 16 April 2023
★★★★★ 1/5
GoogleBE AWARE!! we just rented a property (September 2022) from this company in Milan Italy near the Udomo/Galleria, they posted original pictures when it was new to deceive you, to our surprise this place was a dump/absolutely disgusting, stained dirty broken furniture, walls had food stuck on it & really dirty, bathrooms had mold, their was a previous A/C water leak so the walls were stained with mold & the floors where damaged/lifted/dirty/holes. This place was well used and in need of major repair/paint/new furniture/etc.!
When we arrived and complained they gave us a pathetic 10% return when we demanded a full return to go elsewhere. Since then, The management company keeps saying "we will look into it" but are doing NOTHING about it! They simply dont care, we sent them pictures, have left several messages and sent several emails.
If we read the previous review on ALTIDO GALLERIA about this unit (which complained about the exact same problem), we difinitely would NOT have booked this unit, they knew of the problem from previous complaints and did nothing about it. TRULY.....STAY AWAY!!!!! I will never book with ALTIDO again, what a shame....you ruined our stay in Milan.
I wish i could post ALL the real pictures for everyone to see.
Joseph · 16 April 2023
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
