Trusted Agent profile · London

StayAltido London reviews

4.3

★★★★★ Great

1,326 reviews across 2 platforms

26 Astwood Mews, London, SW7 4DE

StayAltido's office in London, at 26 Astwood Mews, is rated 4.3 out of 5 across 1,326 reviews on two platforms, including 179 Google reviews rated 4.5.

Google logo

4.5 / 5

179

Reviews on Google

This office

Trustpilot logo

1,147

Reviews on Trustpilot

This office

Reviews

Every review we hold for the London office, from every platform, shown as written. First names only.

5/5

Trustpilot

Excellent ..

Excellent ... from easy booking, ongoing communication, access to the property, the property itself and availability of an agent during our stay ..... will look to use again. Thank you

Sue · 8 October 2024

Agent replied · 22 October 2024

Greetings Sue,Thank you for your glowing review! We are delighted to hear that you found every aspect of your experience, from the seamless booking process to the accessibility of the property and the support of our team, exceeded your expectations.Your intention to return is the highest compliment we could receive, and we eagerly anticipate the opportunity to welcome you back for another exceptional stay.Warm regards,the team at ALTIDO by Joivy

5/5

Google

Excellent care and customer experience. A weekend I will never forget, all thanks to Altido.. a life that I dreamt of.

Natalie · 22 June 2021

Agent replied · 21 June 2024

Dear Natalie, Thank you very much for your kind review! It's very important for a guest-centric company like us to make you happy! We hope you will be back soon! Best regards, ALTIDO Team

1/5

Trustpilot

Crooks , Be Very Careful!

Awful experience with Altido, Booked an apartment in Edinburgh for 07 days and then was forced to cancel because of Covid. The property refused point blank to refund me or change dates. This despite me pointing out that they were breaking the law. i am now pursuing my money through the small claims court. Dont trust these people they are crooks.

David · 29 August 2022

Agent replied · 16 June 2024

Hello David,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com

5/5

Trustpilot

Fantastic three days at ALTIDO Haymarket

Great stay! Spent three days at ALTIDO Haymarket and absolutely enjoyed it. Great location, lots of nice cafes and restaurants nearby. I love the lounge and the Christmas tree. The place has a lot of character and Debbie is ever so helpful and kind. Looking forward to my next trip.

Martina · 23 December 2021

5/5

Trustpilot

the apartment is wonderful. Grade10.

the apartment is wonderful. cozy, spacious, complete, well located, close to the train station, close to supermarket, ATM. close to tourist attractions. I walked everywhere. I would live in this apartment forever. and the staff were very attentive and professional. It's really worth the value for money. grade 10.

Fernando · 13 September 2023

Agent replied · 16 June 2024

Dear Fernando,Thank you so much for your incredibly kind words and the perfect rating! We are thrilled to hear that you had such a wonderful experience during your stay at our apartment. It's heartwarming to know that you found the apartment cosy, spacious, well-located, and convenient for your needs.We're also delighted to hear that our staff provided attentive and professional service throughout your stay. Your satisfaction is our priority, and we're glad we could meet your expectations.We would be more than happy to welcome you back anytime you wish to stay with us again.Warmest regards,The Team @ stayaltido.com

5/5

Trustpilot

Beautiful modern flat that could not be…

Beautiful modern flat that could not be more central to everything! Great communication with management company, always a quick and friendly response! I highly recommend if you are planning a visit to Edinburgh!

Susan · 2 August 2024

Agent replied · 24 August 2024

Dear Susan,We are delighted to hear that you enjoyed your stay in our beautiful, modern flat and appreciated its prime location in the heart of Edinburgh. Being centrally located, our property provides convenient access to the city's many attractions, shops, and restaurants, ensuring our guests have a vibrant and memorable experience.We are especially pleased to know that you found our communication prompt and friendly. Our management team is dedicated to providing exceptional service, and it’s gratifying to hear that our efforts contributed positively to your stay.Your recommendation means a great deal to us, and we are thrilled to have played a part in making your visit to Edinburgh enjoyable. Should your travels bring you back to this enchanting city, we would be delighted to welcome you again for another outstanding experience!Warm regards,the team at ALTIDO by Joivy

5/5

Google

Communication with Altido is easy, they are really dedicated to your wellbeing and respond to any of your request in a heartbeat! Highly recommend!

Mire · 22 June 2020

Agent replied · 21 June 2024

Dear Mélinda R, Thank you for taking the time to leave us such a nice review. We take pride in giving outstanding service to every guest and we are overjoyed to receive your compliments and appreciation. If you are travelling to our area again soon, do not hesitate to contact us. Best, The LRC Team

4/5

Trustpilot

Lovely flat

Lovely flat, great location.

Christine · 30 May 2026

5/5

Trustpilot

Very well maintained and updated…

Very well maintained and updated property. Electronic entries were a great feature so that arrival and entry throughout our stay was easy and convenient. Great location with easy walking access to all of Endinburgh’s sites.

Brian · 18 June 2024

Agent replied · 16 June 2024

Greetings Brian,It truly warms our hearts to hear about your fantastic stay at our apartment.We are delighted to have been a part of your journey. We believe in making every moment count, even before your adventure begins.We're thrilled to know that the environment we offered enhanced your experience, leaving more time for adventure and exploration of legendary areas.Speaking of location, Leicester Square truly is legendary in its own right, offering you the perfect springboard to some of London's most iconic destinations. You've highlighted the convenience of walking to Trafalgar Square, Piccadilly, Soho, Westminster, and Buckingham Palace, all of which are legendary areas filled with history and culture waiting to be explored.We are truly touched by your kind words and look forward to the privilege of welcoming you back for more extraordinary adventures in the future.Best Regards,The Team @ stayaltido.com

5/5

Trustpilot

London stay

Our recent stay at Altido property in London was excellent. The location was amazing - very centra but on a quiet street. The apartment was impeccably clean, comfortably furnished and well equipped. The support team was very responsive and accommodated all our special requests. I already book my next renal with them.

Natasha · 16 May 2021

5/5

Trustpilot

Lisbon stay

Lisbon stay - excellent location with the major attractions nearby, we came after midnight and the building entry via app and via keybox to the appartment worked without any issue, well equipped, cosy and clean place.

Hedvika · 29 May 2024

Agent replied · 16 June 2024

Dear Hedvika,Thank you for sharing your experience of your recent stay with us in Lisbon! We are delighted to hear that you found our location to be excellent, with major attractions conveniently nearby.Ensuring a seamless and secure arrival process for our guests, even during late hours, is paramount to us. We are pleased that our building entry system, facilitated by our innovative app and keybox, worked flawlessly for you, allowing for a smooth transition into your well-appointed apartment.Your feedback on the comfort and cleanliness of our accommodations is deeply appreciated. We take great pride in providing a welcoming and cozy environment, coupled with the convenience of modern amenities.It was a pleasure to host you, and we look forward to welcoming you back for another luxurious experience during your next visit to Lisbon!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

London Tate apartment

Apartment was excellent. We had a request to access the property early to leave our bags and the company couldn’t have been more helpful. Allowed us to check in as the property was ready and took us through the check in. Would happily use them again.

CuGGstomer · 25 April 2022

4/5

Trustpilot

Shower system is not good

Room space is wide enough, and the room is comfy and warm, kitchen is luxuriant with equipment and tools.But no luggage storage service and the shower system doesn’t work well.

Jin · 4 September 2024

Agent replied · 22 October 2024

Dear Jin,Thank you for your kind words about the room and kitchen! We're delighted to hear that you found the space comfortable and well-equipped.We apologize for any inconvenience you experienced with the shower system and the luggage storage service. While we do not have luggage storage available on the premises, we do advise our guests of an additional nearby service that they can use for their convenience. We will also have our team look into the shower issue immediately to ensure it’s functioning properly.We appreciate your feedback as it helps us improve, and we hope to welcome you back for an even better stay in the future!Best regards,the team at ALTIDO by Joivy

5/5

Google

We stayed in London at one the London Residents Club’s properties. The flat was fantastic! Just as described online. They had someone meet us at the property to walk us through everything to ensure we were comfortable. They gave us a 24-hour phone number to call in case we needed anything (we never needed to call). The property itself was really nice and very clean! I would stay with them again!

Shannon · 22 June 2020

Agent replied · 21 June 2024

Dear Shannon, Thank you for your review. We are delighted you had a wonderful experience. We hope to have another opportunity to host you again soon. Best Regards, The LRC Team

5/5

Trustpilot

I stayed in an amazing 2 bedroom…

I stayed in an amazing 2 bedroom apartment with my partner. Great views in the morning and in the evening. The rooms were spotless,location is a bonus,I would highly recommend your stay with Altido.Recommended by Asya Arnaudova who was a great help and the other staff are always happy to Help. Don't hesitate to contact them

Emran · 19 December 2022

Agent replied · 16 June 2024

Hello Emran,Thank you for reviewing your recent stay with us on Trustpilot.We're delighted to hear you've loved your time at one of the properties we manage; moreover, we're excited to know your place was spotless and had a great location!We're definitely going to nudge Asya and the other tirelessly working eager beavers and let them know of your appreciation, acknowledgment, and appraisal.We look forward to hosting you and your loved ones soon.Thank you for your time, review, and business!Best regards,The Team @ stayaltido.com

5/5

Trustpilot

What a great place

What a great place! This was our third trip and we loved being right on the mile. Just steps from everything. The accommodation was excellent and the team was very helpful and friendly. I highly recommend!

Michelle · 14 May 2024

Agent replied · 16 June 2024

Dear Michelle,We are truly honored to have had the opportunity to welcome you back for your third visit!It fills us with great joy to hear that our prime location on the mile continues to captivate you, offering unparalleled proximity to everything this vibrant locale has to offer.Your generous praise of our accommodations and the dedicated service provided by our team is deeply appreciated. It is our utmost priority to ensure that every aspect of your stay embodies excellence, and we are elated to have met your expectations.Your esteemed recommendation serves as the highest compliment to our commitment to luxury and refinement. It would be our utmost pleasure to extend our warm hospitality to you once again, crafting yet another unforgettable experience that surpasses even the loftiest of expectations!With sincere gratitude,the team at ALTIDO by Joivy

5/5

Trustpilot

Altido is a superb company.

Altido is a superb company.Nothing is too much trouble and they are extremely prompt in dealing with maintenance problems when the home owner is unable to do so. Their office staff are helpful, charming and efficient and I feel extremely fortunate that our flat is in the hands of this company.

Sophy · 14 May 2021

5/5

Trustpilot

Excellent location next to Royal Mile…

Excellent location next to Royal Mile and Grassmarket. Very clean, large apartment with full kitchen, washing machine and dryer. Loved sitting at the windows in the morning and watching all the excited tourists arrive.

James · 10 June 2024

Agent replied · 16 June 2024

Dear James,Thank you for your gracious feedback! We are delighted to hear that you appreciated our prime location adjacent to the Royal Mile and Grassmarket, as well as the spacious and well-appointed apartment!It’s wonderful to know you valued the cleanliness and the array of amenities, including the full kitchen, washing machine, and dryer. We are particularly pleased that you enjoyed the serene mornings, observing the lively influx of tourists from the comfort of your window seat.We look forward to the pleasure of welcoming you back for another exceptional stay!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

We had a lovley few days

We had a lovley few days , apartment is so central on George street. The apartment is beautiful with high end finishing. Perfect

Claire · 6 December 2024

Agent replied · 30 December 2024

Dear Claire,Thank you for your lovely feedback! We’re delighted to hear that you enjoyed your stay and appreciated the apartment's central location on George Street. It's wonderful to know you found the high-end finishes and overall ambiance perfect for your visit.We hope to welcome you back for another exceptional stay in the future!Best regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Wonderful spot in Edinburgh!

Wonderful spot in Edinburgh!Cutest flat with amazing views and super close to the castle! Communication from the host was thorough and quick. Place was clean and smelled fresh. Looked exactly like the pictures. Additionally, the recommendations provided were all spot on! Would stay here again in a heartbeat.

Laura · 23 October 2021

5/5

Trustpilot

Perfection

This was perfection, a great haven away from the bustle of Festival. The location is easy to find, not too remote, and virtually on top of a canal with sweet coffee places. The flat was spotless, comfortable and perfect for my needs with thoughtful touches all over the place. I can’t imagine anyone being anything but happy there.

Amanda · 10 August 2022

Agent replied · 16 June 2024

Greetings Amanda,Thank you for reviewing your hospitality experience with us on Trustpilot.We're delighted to hear you've loved your time at one of the properties we manage in Scotland.We hope that you explored the area but also that you captured many marvelous little moments both around and inside the property offering so many picturesque views.We work hard to meet expectations like yours, and we're happy to hear we hit the mark for you.We are glad you have chosen us for your stay and would be our pleasure to welcome you back again for another happy stay with us.Best Regards,The team @stayaltido.com

5/5

Trustpilot

The apartment was great

The apartment was great, fully furnished with all amenities one would need for a stay away from home. It was neat, clean and lovely

Sherma · 12 November 2024

Agent replied · 30 December 2024

Dear Sherma,We're delighted to hear that you enjoyed the apartment and found it well-furnished, clean, and equipped with all the amenities to make it feel like a home away from home experience! Ensuring a neat, welcoming environment for our guests is a top priority, and it’s wonderful to know we met your expectations in this regard.We appreciate the opportunity to host you and look forward to welcoming you back on your next visit!Warm regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Like home but in the centre of London

We enjoyed our stay, feeling as if we were at home. Clean, tidy, warm and super close to any public transport needed

Eleonora · 10 December 2024

Agent replied · 30 December 2024

Dear Eleonora,Thank you for your kind feedback! We're delighted to hear that you enjoyed your stay and felt at home. It’s wonderful to know that the cleanliness, warmth, and convenient location were appreciated. We strive to create a comfortable environment for all our guests, and we're glad to hear we succeeded in doing so for you.We look forward to welcoming you again in the future!Best regards,the team at ALTIDO by Joivy

5/5

Trustpilot

Thoroughly enjoyed our stay!

The apartment was very comfortable and well furnished. The location was excellent for access to most of Edinburgh by bus/tram or by walking. Shopping and restaurants are plentiful just a few minutes away.

Steven · 7 June 2024

Agent replied · 16 June 2024

Dear Steven,Thank you for taking the time to share your positive experience!We are thrilled to hear that you found the apartment exceptionally comfortable and well-furnished. Your appreciation for the meticulous attention to detail in our décor is genuinely heartwarming. Our commitment to providing a refined and elegant living space for our guests is paramount, and it's gratifying to know we met your expectations.We are also pleased that the prime location of our property allowed you to explore Edinburgh with ease. The convenience of nearby public transportation, combined with the abundance of shopping and dining options just minutes away, truly enhances the overall guest experience.Your feedback is invaluable to us and we look forward to the opportunity of welcoming you back to our property in the near future!Warmest regards,the team at ALTIDO by Joivy

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