Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
GoogleVery pleasant stay in London in this superb apartment ideally located in the Westminster district.
No disappointment compared to the photos and services announced. 5 minutes from the metro and 10 minutes walk from Victoria station.
You can therefore visit all of London from the apartment. In the street I recommend the Goya restaurant as well as the Indian restaurant whose name I no longer remember where we had a great time. Don't miss breakfast at the Régency Café in the neighborhood.
If I have to return to London I would take this rental again without hesitation.
Marie · 23 June 2019
Agent replied · 21 June 2024
Dear Marie Paule, Thank you for your review. We are glad to read you had a wonderful experience in London. Looking forward to welcoming you back again soon. Best Regards, The LRC Team
★★★★★ 5/5
GoogleVery nice apartment and well equipped with everything you need during a stay.
The host is very helpful and responds promptly to any request.
A small "notebook" is provided in the apartment with useful information on what to visit in the surrounding area and where to eat.
The area is wonderful: a few minutes from the metro station and a few steps from the bus station, from where you can take buses to any destination. To get to Piccadilly Circus, Trafalgar Square, Oxford Street it takes just a few minutes by tube or bus!
The cleanliness is impeccable and you sleep well at night thanks to the silence of the apartment and the blinds on the windows that block out the light.
What can I say, a truly seamless stay.
Absolutely recommended.
Sara · 23 June 2019
Agent replied · 21 June 2024
Dear Sara, Thank you for your kind review. We are glad you enjoyed your stay in our property. We look forward to another opportunity to host you. Best Regards, The LRC Team
★★★★★ 4/5
GoogleWe stayed in this apartment and my family of 4 adults and 2 children, we have adapted to the size and comfort that were available, you will find a double bed and a sofa bed + on request an air mattress. The house is really cozy, you will find everything you need for a DIY holiday, the staff is qualified and helps you with any questions or problems that need attention, the only drawback if we need to find it was cleaning the room when we arrived , a few strands of dust and napkins under the bed. However it was not a problem inside you find vacuum cleaner and everything you need to clean. We will definitely come back to this place.
Abbiamo soggiornato in questo appartamento io e la mia famiglia composta da 4 adulti e 2 bambini , ci siamo adattati alle dimensioni e i confort che c'erano a disposizione, troverete un letto matrimoniale e un divano letto in + su richiesta un materassino gonfiabile. La casa è davvero accogliente, si trova tutto il necessario per una vacanza fai da te, lo staff e qualificato e ti aiuta per qualsiasi domanda o problema che necessita attenzione, l'unico neo se dobbiamo trovarlo e stata la pulizia della stanza quando siamo arrivati, qualche filo di polvere di troppo e tovaglioli sotto il letto. Comunque non è stato un problema all'interno trovate aspirapolvere e tutto l'occorrente per pulire. Torneremo sicuramente in questo posto.
King · 23 June 2019
Agent replied · 21 June 2024
Hello FryChannelGame, Thank you for reviewing your stay and providing us with the opportunities to improve our listing. We look for another opportunity to host you and once again, thank you for your review. Best Regards, The LRC Team
★★★★★ 1/5
GoogleBeen renting short term flats for years in London. The worst experience I have ever had in London.
The team is a lot of smoke and mirrors. More concerned with presenting an image than solving actual problems when they arise.
Highly inexperienced and superficial team with no commercial sense.
In the cases of most situations which are uneventful, they are probably fine. But if anything out the ordinary comes up, they just don't have the will or mindset to resolve.
If you are making any sort of long term or large financial commitment booking, where is anything goes wrong the losses are potentially significant, I would strongly recommend avoiding this company.
H · 23 June 2019
Agent replied · 21 June 2024
Dear H A, Thank you for posting a review and we are sorry to hear that your experience was not of the quality you expected. We set a high standard for ourselves and we apologize that this was not met in your interaction with our business. We always aim to deliver a great experience and we are gutted when we miss the mark.
We are sorry that you were not happy with the property. We endeavored to make your stay satisfactory by sending several of our hospitality team members to investigate your complaints but ultimately you did not stay.
As you can see on other reviews we are known for taking ownership and caring deeply about our customers. Finally, we would like to thank you once again for your feedback. We hope your faith in LRC will be restored as we redouble our efforts to provide nothing less but the best. Kind Regards, The LRC Team
★★★★★ 5/5
GoogleWe had an inspiring and relaxing stay at the London Residents Club flat in North Kensington. The flat is adorable and a very inspiring place to stay. All quiet, but still close to the tube and all shopping an restaurants on Portobello Road. We loved having our morning tea on the terrace. Check-in worked excellent and the house guidebook gave us lots of good tips on what to find in the neighborhood. We would love to stay here again, and can recommend the place warmly.
Monica · 23 June 2019
Agent replied · 21 June 2024
Dear Monica,
What a kind review - we truly appreciate the feedback and we look forward to hosting you again soon!
The London Residents Club team
★★★★★ 5/5
TrustpilotThe home was Beautiful
The home was Beautiful. It had everything we needed. We greatly appreciated the communication and flexibility at check in. Owner stopped by to water the plants and was a delight to meet.
Ezyasabc · 12 November 2024
Agent replied · 30 December 2024
Dear ezyasabc,Thank you for your wonderful feedback! We're thrilled that you enjoyed the beauty and amenities of the home, and we’re especially pleased that the communication and check-in flexibility added to your comfort. Meeting you was truly a pleasure, and it’s great to know our visit to care for the plants was a nice addition to your stay.We’d love the chance to host you again in the future. Until then, wishing you safe travels and many more memorable experiences!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotBeautiful Edinburgh Apartment
The apartment from Altido was just gorgeous. It had everything I needed for a long stay. The views from the sitting room are iconically Edinburgh. The location was ideal, close to supermarkets and coffee shops (well coffee hatches during lockdown of course). The team at Altido were very professional and responded in a prompt manner. I would highly recommend.
Yvonne · 8 February 2021
★★★★★ 5/5
TrustpilotVery easy instructions to enter the…
Very easy instructions to enter the property, great apartment & very convenient to bars & restaurants. My only complaint was the sink in the bathroom did not drain well , needs to be fixed
Susan · 7 October 2024
Agent replied · 22 October 2024
Dear Susan,Thank you for your wonderful review! We’re delighted to know that you found the entry instructions effortless and enjoyed the apartment's ideal location amidst the vibrant bars and restaurants. It’s fantastic to hear that you were able to soak in the local attractions and create memorable experiences during your stay.Your feedback regarding the bathroom sink drainage is greatly appreciated, and we will attend to this matter promptly to ensure a flawless experience for future guests.We look forward to welcoming you back for another exceptional stay filled with positive vibes and new adventures!Warm regards,The team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotExcellent location and a very nice cozy…
Excellent location and a very nice cozy place for my family. The host was very helpful and gave us good tips when we arrived. The amenities are well stocked and almost feels like home.
Serene · 7 October 2024
Agent replied · 22 October 2024
Dear Serene,Thank you for your kind review! We’re so pleased that you and your family enjoyed the cozy atmosphere of the apartment and felt at home during your stay. It's great to hear that our location and well-stocked amenities contributed to your overall experience, and that our host was able to provide helpful tips upon arrival. We look forward to hosting you again for another memorable stay!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
GoogleHosts were very attentive. Flat was super clean and stunning and in a great location. Would highly recommend this place and management company for anybody planning to visit London
Glenn · 22 June 2020
Agent replied · 21 June 2024
Dear Glenn, Thank you for taking the time to leave us such a nice review. We are delighted to read you enjoyed your stay. We look forward to another opportunity to host you again soon. Best Regards, Altido London Team
★★★★★ 5/5
TrustpilotVery nice location
Very nice location, convenient to new town and old town within walking distance. Great restaurants near by and a co-op grocery 1/2 block away. We attended the Fringe during our stay and enjoyed the apartment very much.
GH · 17 August 2024
Agent replied · 24 August 2024
Dear GH,Thank you for sharing such a delightful review of your stay with us!We are truly pleased that our prime location offered you the perfect balance between the historic charm of the old town and the vibrant energy of the new town, all within walking distance. It’s wonderful to hear that you were able to enjoy the exceptional dining options nearby and found the convenience of the local co-op grocery store to be beneficial.We are especially glad that our apartment provided a comfortable and enjoyable retreat during your time at the Fringe. Your satisfaction is our highest priority, and it’s gratifying to know we contributed to making your visit memorable!We would be honored to welcome you back on your next visit to the city!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
GoogleAfter an initial mix up with the address of our accommodation, which was quickly and very professionally dealt with by the ALTIDO team (always a good sign when a problem is resolved in this way), we thoroughly enjoyed our stay in a beautifully appointed flat. Every amenity listed was there and everything was described as listed. We would have no hesitation of staying again or recommending the team and the accommodation.
Sarah · 12 October 2021
Agent replied · 21 June 2024
Dear Sarah, Thank you fro sharing your experience with us. We take pride in giving outstanding service to every guest and we are overjoyed to receive your compliments and appreciation. We look forward to your next stay with us. Kind Regards, ALTIDO Team
★★★★★ 5/5
TrustpilotLovely place
We booked ALTIDO house in London, Hammersmith through AIRBNB. From the very beginning the communication was excellent, The house wa charming, clean, in a quiet and lovely neighbourhood, with all you need for a pleasant stay! We had a great time in London and we are definitely going back there next year and hopefully the house will be available for us again!
Galia · 30 November 2022
Agent replied · 16 June 2024
Hello Galia,It's great to hear that you've loved everything about your stay at one of our properties!Hospitality is our passion and your positive feedback truly made our day.We are keen to know about your experience with us and we can't wait to have youwelcomed to any of our locations in the future!Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotA very beautiful flat in the heart of…
A very beautiful flat in the heart of the old town, very close to a huge range of amazing places to visit and eat out and very close to the famous cathedral St Giles. The flat was very clean, cozy and charming. The check-in/check-out system was very easy and the host always attended in a timely manner. We really enjoyed staying there!
Silvia · 29 November 2022
Agent replied · 16 June 2024
Hello Silviya,It's great to hear that you've loved everything about your stay at one of our properties in Edinburg! Hopefully, you created many lasting memories over the course of your week there and you’ll cherish them.It's rewarding that the standard of the property met your expectations and we're happy to know that you've had an amazing time exploring the city and enjoying the tourist attractions and the historical heritage of the old town. We would like to thank you for sharing your experience and giving heads-up to our future guests. We are looking forward for the opportunity to welcome you back for another joyful stay. Best regards,The Team @ stayaltido.com
★★★★★ 3/5
TrustpilotIt looks like some maintenance could be…
It looks like some maintenance could be done.The general impression, however, is rather good.It could be mentioned that the apartment is on the 4th floor without elevator. We had a good stay during 3 days in a calm and clean apartment
Philippe · 24 May 2024
Agent replied · 16 June 2024
Dear Philippe,Thank you for taking the time to share your feedback! We are pleased to hear that your overall impression of the apartment was positive and that you enjoyed a calm and clean stay over your three-day visit.We appreciate your constructive notes on the maintenance and will address these to ensure the highest standards for our guests. Regarding the absence of an elevator, we would like to point out that this information is clearly mentioned in our listing to provide transparency and help guests make informed decisions.Your feedback is invaluable to us as we strive to continually improve our services and facilities. We look forward to the possibility of welcoming you back in the future and providing an even more enjoyable stay!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLovey stay at a quiet and safe…
Lovey stay at a quiet and safe neighborhood. The apartment has good nature light in every room, good taste of interior deco, and comfortable rooms. It just like a cozy home for travelers .
Muchin · 21 September 2024
Agent replied · 22 October 2024
Dear Muchin,Thank you for sharing such lovely feedback! We're delighted to hear that you enjoyed your stay and appreciated the apartment’s natural light, tasteful décor, and cozy atmosphere. Providing a comfortable and welcoming "home away from home" experience is our top priority, and we're glad it resonated with you!The quiet and safe neighborhood is one of our favorite aspects too, and we're pleased that you found it to be the perfect setting for your stay.We would love to welcome you back whenever your travels bring you to the area again!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotFantastic stay
Loved the apartment. It was in a lovely part of the city with a great little coffee shop across the road that serves a great breakfast. Apartment was spotless and th decor was gorgeous. The view over the city was stunning and the beds were so comfy. Highly recommend this apartment!
Lisa · 12 April 2022
★★★★★ 1/5
TrustpilotIt was the worst appartement in my…
It was the worst appartement in my life. An appartement without hot water in the shower. Without Wi-Fi and a bathroom with damaged sink that you should mopping after you used to wash your hands or your teeth. Moreover the support team they didnt help us to change an appartement or to solve the problem with the hot water in the shower
Thomas · 14 November 2022
Agent replied · 16 June 2024
Hello Thomas,Thank you for your reviewing your recent stay with us on Trustpilot.We are really sorry to read that you are disappointed by your experience in the property managed by ALTIDO. We always aim to provide the best in facilities and services and we do our best to not miss any marks but sometimes mistakes occur despite our efforts.We are aware that we still have many aspects of our services to improve, but we are striving in giving our best by working hard each day to implement new features to provide a better experience to our guests. Please know that all of your feedback is always relayed to the respective teams who are always keen on discovering new opportunities for continuous improvement.Nonetheless, we believe that reviews, good and bad, help us improve our services.Once again, thank you for your review, and best wishes from all of us at ALTIDO.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotGorgeous place with convinient location
The location is so convenient, it's balanced perfectly between the Scott Monument and Carlton hill, you can walk to famous spots in Edinburgh easily. Besides, the amenity in the house is brand new and with good taste.
Flora · 22 July 2024
Agent replied · 24 August 2024
Dear Flora,Thank you for your exquisite review!We are absolutely delighted that you found our location so convenient, perfectly balanced between the iconic Scott Monument and the historic Calton Hill! Our prime position does indeed allow guests to effortlessly explore Edinburgh’s renowned landmarks and vibrant cultural sites.We take great pride in providing our guests with a blend of modern luxury and timeless elegance - each detail, from the carefully selected furnishings to the high-quality amenities, is designed to enhance your comfort and enrich your stay! We are pleased that the brand-new amenities and tasteful décor met your expectations. Should your travels bring you back to the area, we would be delighted to welcome you back for another memorable stay! Warmest regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGreat Great stay, quiet and clean and everything is available in it from air conditioner to balcony, washing machine and ironing machine, close to the markets only two minutes and there are markets th
Great stay, quiet and clean and everything is available in it from air conditioner to balcony, washing machine and ironing machine, close to the markets only two minutes and there are markets that open 24 hours, all transportation is close to it, buses and metro, only 7 minutes on the metro is in the city center for 2 euros , recommend it🙏😊
Maher · 14 October 2022
Agent replied · 16 June 2024
Hello Maher,We are tremendously grateful you took the time to share such kind words about your recent stay with ALTIDO. We are extremely happy that you felt comfortable and the standard of the property and its location fulfilled your expectation. We would like to thank you for sharing your experience and to use this message as an opportunity to welcome you back.Looking forward to seeing you soon. Best Regards, The Team @stayaltido.com
★★★★★ 5/5
TrustpilotWe had an amazing stay
We had an amazing stay! Your beautiful flat was clean, spacious and perfectly located for our visit to Edinburgh. We would absolutely stay again. Thanks for the hospitality!
Lisa · 7 December 2024
Agent replied · 30 December 2024
Dear Lisa,Thank you for your lovely feedback! We're thrilled to hear that you had an amazing stay and enjoyed the clean, spacious, and perfectly located flat during your visit to Edinburgh. It’s wonderful to know that our hospitality met your expectations.We’d be delighted to host you again in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotAltido Birmingham
We loved the apartment and in such a great location with walking distance to the main shopping area, Birmingham new street station and Utiltia Arena. It was clean and well presented. The only strange thing for us was that there was no sink plug or any extra tea/towels
Denise · 6 December 2023
Agent replied · 16 June 2024
Dear Denise,Thank you so much for taking the time to share your positive experience with us! We are thrilled to hear that you loved our property and appreciated its fantastic location.We truly value your feedback, and we will certainly consider it to enhance the overall experience for our future guests. We hope to have the pleasure of hosting you again in the future. Your comfort and satisfaction are our top priorities, and we are committed to making your next stay even more enjoyable.Best Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotGood Stay
Clean and tidy place. A safe place for parking, quiet surroundings. Walkable distance to City Centre.The only thing that needs improvement is the access link/passcode was deactivated an hour before check-out time. Luckily I could find help from their staff on-site otherwise my car could not leave since the gate was locked.
Panther · 27 August 2023
Agent replied · 16 June 2024
Dear Panther Lu,Thank you for your wonderful review!We are happy to hear that you appreciated the benefits offered by the central location of our place which still provided a peaceful retreat during your stay.We will work diligently to address any areas that require attention, thank you for helping us to improve!Thank you once again for being our guest!Whenever you decide to come back to this amazing area we will be waiting for you!Best Regards,The Team@stayaltido.com
★★★★★ 2/5
TrustpilotDirty bathroom with previous guests…
Dirty bathroom with previous guests dirty towels and toiletries left behind. Found it difficult to sleep as we then weren’t sure the sheets were clean.Very expensive - £800 for 3 nights Will never use again
Consumer · 9 August 2024
Agent replied · 16 June 2024
Dear Glenn,Thank you for sharing your insights following your recent stay. We greatly appreciate your thorough review.We're delighted that you found the location advantageous, enjoyed the well-appointed kitchen, and appreciated the overall charm of the apartment. It's also encouraging to hear that you found ALTIDO accommodating and flexible with your check-in needs.On the other hand, we're genuinely sorry to hear about the challenges you faced. Rest assured, we take your feedback seriously and are committed to addressing each point diligently. Your feedback serves as a valuable opportunity for us to improve and enhance the experience for future guests.Thank you once again for your valuable feedback. We hope to have the opportunity to welcome you back in the future and provide you with an exceptional experience.Warm regards,ALTIDO Team
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