Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotHome away from home
The flat was clean and well situated. The beds were very comfortable with lots of shelves and hanging space throughout the flat. The kitchen was exceptional. Dario welcomed us at the flat and explained how everything worked eg: heating, keys, how to dispose of rubbish, etc. We loved our stay at this flat.
Gaye · 17 January 2024
Agent replied · 16 June 2024
Dear Gaye,Thank you for your wonderful review! We're delighted to hear that your stay gave you that warm and inviting feeling, making it feel just like your own cherished home. It's always our aim to provide a clean, comfortable, and well-equipped space for our guests, and we're delighted to know that we met your expectations. We hope to welcome you back again in the future. Your satisfaction is our greatest reward!Best Regards,ALTIDO Team
★★★★★ 1/5
TrustpilotDishonest
It takes a long time to hear back from them. Things they promise don’t materialize. The apartment was dirty, with dust bunnies and black mold. No constructive reaction was received to that complaint. Dishonest company that does not seem to care about their properties or customers.
Y · 25 May 2024
Agent replied · 16 June 2024
Dear Y,We deeply regret the inconveniences you experienced during your stay and the delay in our communication. We understand the frustration caused by these issues and sincerely apologize for any distress this may have caused.We take your concerns very seriously and have made a follow-up today with an offer of compensation. The delay in our response was due to external factors beyond our control, specifically related to the booking platform and their chat system, which hindered our ability to get through to you earlier.Please rest assured that the cleanliness and maintenance of our properties are of utmost importance to us. We are committed to addressing the issues you raised regarding the apartment’s cleanliness and the feedback has already been shared with the relevant departments who are working diligently to resolve it. Your feedback is invaluable in helping us improve our services, and we genuinely care about the comfort and satisfaction of our guests. We hope to have the opportunity to restore your trust in us and provide a better experience in the future!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotLuxury George Street Apartment
We stayed at one of Altido's luxury apartments on George Street in Edinburgh over Spring. The apartment itself was incredible with all the necessary equipment and the location unbeatable. The Altido team were very responsive throughout our stay. They even made us a Scottish hamper for our arrival - a really nice touch. Would highly recommend - thank you Altido team!
Jonathan · 27 June 2021
★★★★★ 5/5
GoogleWe have stayed with Altido's accommodation for 4 months. we arrived in the UK in the middle of COVID pandemic and had to change our airbnb within a short notice. Altido came as a blessing and they provided us with accommodation within a short period of time. after the first month we decided to extend our stay with Altido. Especially because of the level service they provide. Excellent communication, always responsive and professional to the highest order. They made sure we have all we need during our stay, provided solution as soon as possible. and gave us very good discount going above their capacity to respect our struggles. we will stay with Altido property every time we visit London.
Nasrin · 12 October 2020
Agent replied · 21 June 2024
Dear Nasrin, Thank you so much for your wonderful review. We strive to provide a great experience and it is always rewarding for our team to read such an amazing comment. We look forward to your next stay with us. Kind Regards, ALTIDO Team
★★★★★ 5/5
TrustpilotExcellent covenient apppointed flat
Excellent apppointed flat that is so convenient for exploring the city. Tram, bus and walking are all very close. The flat is quiet despite being on a busy street. Convenient to have washer/dryer combo machine to use. Would rent here again.
Kurt · 15 August 2024
Agent replied · 24 August 2024
Dear Kurt,Thank you for your thoughtful feedback!We are thrilled to hear that our meticulously appointed flat served as the perfect base for your city explorations. The central location is one of our key features, offering easy access to tram, bus routes, and walking paths, while still providing a peaceful retreat from the city’s vibrant energy.We’re pleased that you appreciated the quiet ambiance despite the bustling surroundings. Our aim is to provide a seamless blend of convenience and comfort, and it’s gratifying to know that the washer/dryer combo contributed to the ease of your stay.Your intention to return is the highest compliment we could receive, and we look forward to welcoming you back to enjoy another exquisite experience in the heart of the city!Warmest regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotBait & Switch
The photos of the flat we rented were not the same as what we experienced. When I contacted Altido about issues with finding the remote or our disappointment with the flat, the responses were dismissive. We stayed one day, then left and checked into a hotel.
Bethany · 13 May 2024
Agent replied · 16 June 2024
Dear Bethany,Thank you for sharing your feedback regarding your recent stay with us! We sincerely apologize for the disappointment you experienced and regret that the property did not meet your expectations.We strive to ensure that our photos and descriptions accurately represent our accommodations, and we are truly sorry that this was not the case during your stay. We understand how frustrating it can be when expectations are not met, especially when it comes to something as important as your accommodation.Moreover, we are deeply concerned to hear about the dismissive responses you received when contacting us regarding the issues with the remote and your overall dissatisfaction. This is not the standard of service we aim to provide, and we sincerely apologize for any inconvenience and frustration this may have caused.Please be assured that we will thoroughly review our communication methods and protocols to ensure that such an experience does not occur again. Our guests' satisfaction is our top priority, and we are committed to improving our service based on your valuable feedback!We regret that you chose to leave and check into a hotel after just one day, and we would appreciate the opportunity to make it right. If you decide to give us another chance, we will do our utmost to provide you with an experience that meets your expectations!Thank you once again for bringing these issues to our attention!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotStaff were very ready to help when we…
Staff were very ready to help when we had a problem with a plumber. They sent the maintenance team immediately on the following day to fix it. They also replied to my message promptly during my 4-day stay. The area made me feel safe. Quite but peaceful. I would recommend this place.
Tee · 11 January 2024
Agent replied · 16 June 2024
Dear Tee,Your feedback has truly brightened our day, and we want to express our heartfelt gratitude for sharing your experience with us. Your appreciation for our team's dedication brings us immense joy and motivation.We're truly touched by your recommendation, and we want you to know that it means the world to us. Thank you for spreading the word about our property.If your plans bring you back to our area, please consider us your home away from home. We would be delighted to welcome you always.Warm regards,ALTIDO Team
★★★★★ 4/5
TrustpilotGood but issues with boiler
Was very clean and had all the amenities that we needed. Only giving it 4 stars as the boiler had no pressure when we arrived and therefore had no water. The repair service was quick to arrive and helped fix the problem though
Philippe · 6 July 2024
Agent replied · 24 August 2024
Dear Philippe,Thank you for your feedback and for highlighting both the positive aspects and areas where we can improve! We are delighted to hear that you found the property very clean and well-equipped with all the necessary amenities.We regret the inconvenience caused by the boiler issue upon your arrival. While we are pleased that our repair service responded promptly and resolved the problem, we understand that it affected your initial experience.Your comments are important to us, and we will take steps to ensure such issues are addressed more proactively in the future!We appreciate your understanding and hope to welcome you back for a flawless stay soon!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThe appartment is exquisite
The appartment is exquisite. I can confirm the exceptional taste of the forniture and the strategic location. The appartment is full of light, extremely clean, with a huge shower. Everything is perfect, from the soft sheets to the well equipped kitchen. I highly recommend the appartment to live in full the special experience that my home town, Milan, can gift you with.
Simona · 2 March 2021
★★★★★ 5/5
GoogleRented a splendid one-bedroom flat in Chelsea with The London Residents Club. Flat was clean, well appointed and in a superb location - exactly as described online. There were a initial few minor issues, but the speed in which they were resolved means they weren't really issues at all. I look forward to renting from them again next time in London, and have no hesitation recommending them.
Hyena131 · 23 June 2019
★★★★★ 5/5
TrustpilotAirBnB - Kinross
AirBnB was very tidy! And there were lots of things to do such as play pool, sit by the campfire, relax in the hot-tub, and just enjoy the home itself.Would definitely recommend anyone to go here for at least 2 days to really be able to enjoy the home completely.
Sheikh · 13 February 2024
Agent replied · 16 June 2024
Dear Sheikh Wajid,We're overjoyed to hear that your experience with ALTIDO was fantastic.Knowing that we contributed to your memorable adventure fills us with immense joy. Your recommendation speaks volumes, and we couldn't agree more that spending a couple of days here allows one to fully immerse oneself in our home's charm.We can't wait to welcome you back for another unique and unforgettable stay!Warm regards,ALTIDO Team
★★★★★ 5/5
TrustpilotWe had an amazing time at this…
We had an amazing time at this beautiful property- so perfectly located and near everything! Our host was fantastic and check in incredibly easy. What a beautiful house and perfect for our large family.
Karyn · 19 November 2024
Agent replied · 30 December 2024
Dear Karyn,Thank you so much for your kind words! We’re thrilled to hear that you had an amazing time and enjoyed the beautiful property and its perfect location. It’s wonderful to know that the house was ideal for your large family, and that the check-in process was seamless.We’re so glad to have had the opportunity to host you, and we look forward to welcoming you back for another memorable stay in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 4/5
GoogleHave you ever dreamt to live just only 50 metres far from de river Thames bank, in a brighty and modern flat, absolutely silent at nights and in a leafy and stylish area of London? If you have done, then this is the flat for you. Perfectly suitable for one-two people, fully furnished, with a little but comfortable enough closet, well sized kitchen and bathrom, this flat is located only 20 minutes walk to Turnham Green Tube station, and just 1 minute walk to E3 bus stop. I will surely be asking for this apartment in case I come back to London.
H · 22 June 2020
Agent replied · 21 June 2024
Dear H.I.C., Thank you so much for sharing your experience with us. We do take pride in catering to our guests` needs the best way we can. We are looking forward to your next stay with us. Best, The LRC Team
★★★★★ 5/5
GoogleImve stayed at this wondeful flat for about 8 weeks. The place is 5 min walk to train station and underground that takes you straight to the city center.
The apartment has a wonderfull view across Tottenham and a huge balcony where you can have your early coffee or a lat drink in the afternoon. The place has a wonderfull vibe and the way it’s decorated made me feel like home. Kitchen has all the ustensiles needed: from the clasical cutlery to slow coocker and blenders.
The bathroom has and incredible top shower that felt like a rain in a tropical forest.
Now the crown of the apparment is the bedroom with the incredibly confortable foam mattress that will embrace you and offer you a great sleep and rest.
I tottaly recomand, and at my next visit to London I know where I’m going to stop.
Stefan · 22 June 2020
Agent replied · 21 June 2024
Dear Stefan, Thank you for leaving us such a wonderful review. We are delighted yo had a great stay and looking forward to another opportunity to host you again soon. Best, The LRC Team
★★★★★ 5/5
GoogleMy family and I had a fabulous stay at the Marylebone property near Baker Street. The home was beautiful, elegant and spotlessly clean. The kitchen was well-equipped with everything we needed should we have decided to cook. It was in a quiet residential neighbourhood but within easy walking distance to restaurants and shops. Altido staff were very professional and helpful from our first interaction. It was reassuring to know that they were just a short phone call or email away had there been problems while we were in London. We also appreciated being greeted at the home to be shown how everything worked. I will definitely use their services when I need travel to London.
Grace · 22 June 2020
Agent replied · 21 June 2024
Dear Grace, Thank you so much for sharing your experience with us. It is always very rewarding for our team to read such an amazing comment. We are looking forward to your next stay with us. Best Regards, Altido London Team
★★★★★ 5/5
GoogleThe flat is in a quite new building that is in a nice neighbourhood. Almost next to the DLR station, which takes you to central London fast. Or you can take a bus, the bus stop is also very close. Just a few minutes walk to the local supermarket, central Greenwich, and Greenwich Park. The flat was nicely decorated and had enough space for a family of four. The balcony was nice to sit and have your coffee. The amenities were more than adequate, especially in the kitchen. The only negative thing was the pull out sofa bed, which was not very comfy and was squeaky. The kids slept on it anyway, but it could be better. The owner, London Residents Club, were very nice hosts, responding quickly to all our questions. We would definitely like to stay in the same place again in our next visit to London. Thanks!
Serhan · 22 June 2020
Agent replied · 21 June 2024
Dear Serhan, Thank you for your review. We are delighted to read you enjoyed your stay and had a great experience. We apologize for the sofa bed and thank you for bring it to our attention. We are committed to provide our guests with great service and experience. We hope your plans bring you and your family to London soon. Best, The LRC Team
★★★★★ 5/5
GoogleWe had a most enjoyable flat at 31 Brechin Place, London, through the London Residents Club.
The day of our check in, we were met at 10 AM, with the keys to our flat and we were allowed to leave our luggage there while the flat was being cleaned from the previous occupant.
We returned at 1 PM, to a spotless flat. Many amenities were provided in the bathroom, and both bedrooms had large closets for us to unpack so we did not have live out of our suitcases for the week we were there.
The living room, dining room and kitchen were so large and had all the comforts of being in our own home.
We had booked a tour and needed a printed receipt to provide passage for our excursions. When I asked London Residents Club if we could print up the needed receipt they told us to come on over to their office and they were more than happy to accommodate our request.
The location of the flat was convenient to the Glouster Road tube station and many pubs and eating facilities were so close to our flat.
In all, we had a wonderful vacation and just loved our little flat. I would give our stay a 5 Star +++ rating.
Lynn Sinclair
Lynn · 22 June 2020
Agent replied · 21 June 2024
Dear Lynn,
It is always nice to receive positive feedback, especially such a detailed review! I am glad that the apartment and cleanliness was to your liking. I do hope we can host you again soon.
Do book through our website directly.
My best,
The London Residents Club team
★★★★★ 5/5
TrustpilotFrom Where can I begin!
From Where can I begin!! from the high professionalism of the Altido staff or the apartment location and its elegant features??... It was one of my best stays in London and for sure it's not my last ( I felt like i'm home ) thank you ALTIDO ( and special thanks to Camilla for your kindness ) Muna
Muna · 20 October 2021
★★★★★ 3/5
TrustpilotReview of Flat 1
Flat 1 is decorated nicely, with a wonderful living room. However, the bedroom is below, very small, and feels really suffocating. It also has a terrible view, so I have to keep the curtains closed. The other flats may be different.
Anas · 25 July 2024
Agent replied · 24 August 2024
Dear Anas,Thank you for sharing your feedback. We are delighted to hear that you appreciated the room and its decor.We acknowledge your concerns about the bedroom's location and view. Please be assured that we are taking steps to address these aspects to improve the comfort and overall guest experience.We look forward to the opportunity to host you again, potentially in a different apartment that may better align with your preferences.Best regards,The Joivy Team
★★★★★ 5/5
GoogleHad a wonderful stay in Hoxton. The property was impeccable and the communication from Altido was very responsive throughout my time there. All round excellent service.
Ricky · 12 October 2021
Agent replied · 21 June 2024
Dear Ricky, Thank you so much for your wonderful review. We are delighted to read you had a great experience, our dedicated team will be pleased to learn of your high praise. Looking forward to hosting you back again soon. Best Regards, ALTIDO Team
★★★★★ 5/5
TrustpilotAmazing location, very comfortable
Easy to find and navigate to and from this adorable two bedroom was perfect for us. It was clean and comfortable with laundry and full kitchen. Truly the perfect spot to explore Edinburgh from! Thank you!
Michaela · 12 October 2024
Agent replied · 22 October 2024
Dear Michaela,Thank you for your lovely feedback! We're delighted to hear that you found the two-bedroom apartment clean, comfortable, and well-equipped with all the amenities you needed for a wonderful stay in Edinburgh. It’s fantastic that the location served as a perfect base for your exploration, and we hope to have the pleasure of hosting you again in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotExcellent communication before and…
Excellent communication before and after stay. Apartment was very clean and we had a comfortable stay. Would definitely recommend.
Kim · 18 September 2022
Agent replied · 16 June 2024
Hello Kim,Thank you for reviewing your hospitality experience at one of the properties we manage.We're delighted to hear you've had a great stay, moreover, please note that it was a pleasure to host you and your loved ones.We look forward to welcoming you back soon!Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotI had a wonderful stay
I had a wonderful stay! The location was perfect, the apartment was clean and comfortable, and the hosts were very welcoming. I highly recommend this place for anyone visiting the city. Thank you for a great experience!
Zoriana · 24 September 2024
Agent replied · 22 October 2024
Dear Zoriana,Thank you for your lovely review! We’re delighted to hear that you had a wonderful stay and enjoyed the perfect location, cleanliness, and comfort of the apartment. It’s also great to know that you found our team welcoming.Your recommendation means a lot to us, and we’re thrilled that we could contribute to your positive experience. We look forward to hosting you again in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotAmazing
Great position, amazing apartment. Everything was perfect.
Biagio · 25 September 2023
Agent replied · 16 June 2024
Dear Biagio,Your feedback truly brightened our day! Thanks a million for choosing us, and we can't wait to welcome you back for more memorable experiences.Warm Regards,ALTIDO Team
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