Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotGreat time in London
We had a great time in London, Altido was very helpful, we could reach them anytime we needed something!
Hedi · 14 November 2023
Agent replied · 16 June 2024
Greetings Hedi,We truly value your appreciation and are dedicated to ensuring that every guest has a memorable experience. If your future adventures lead you back to London or any of our other destinations, please know that you are always welcome to stay with us again.Wishing you countless more fantastic journeys, and thank you for choosing ALTIDO!Best Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotWonderful Stay in London
1. Our interactions with the ALTIDO London staff members were great. Responsive and helpful.2. The coziness, cleanliness and location convenience made this a perfect place to stay in London. It was an 8 minute walk to most of the tours we took and only a 20 minute walk to the river and Big Ben. This was a very safe area and there places to eat and a grocery store near by.3. We were delighted to stay at the property and would certainly stay again.
Corry · 18 October 2022
Agent replied · 16 June 2024
Hello Corry,Simply wow! Thank you very much for reviewing your recent stay with us on Trustpilot.We are keen to hear of your time well spent, moreover, we're delighted to know you've loved your communication with our staff, the convenience of the location, as well as the coziness and the cleanliness of the property of your choice.Big Ben is a sight to behold! Did you know that the hammer inside the bell weighs a whopping 441 pounds?We look forward to welcoming you and your loved ones at any of our properties in the near future.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotLondon Stay
We stayed in a three bedroom apartment in the Pimlico section of London. What a great spot! It is a beautiful apartment in a quiet section of London. But even though quiet you still are quite close to places you would want to see. Plus a short walk to a tube stop. Altido was great to work with. Incredibly responsive, including restaurant suggestions, etc. We would rent from Altido again.
Bill · 11 January 2022
★★★★★ 5/5
TrustpilotWe stayed at a great apartment with…
We stayed at a great apartment with fantastic views across Edinburgh city centre. The apartment was very well equipped and very comfortable. It was left very clean for us and picking up the keys was made very easy. Overall, great value for money, especially for Edinburgh.
Neil · 5 December 2024
Agent replied · 16 June 2024
Hello Neil,Thank you for sharing your review of your recent experience with us at North Lodge in Fife.We appreciate your feedback and want to address the situation to ensure complete transparency.First and foremost, we want to express our gratitude for the unexpected incident with the heating system. We understand that encountering such issues can be really frustrating.but when the issue was reported to us, we immediately took action to try and resolve the problem. However, it appears that the issue requires a longer time to be fixed and we advised you to contact your booking platform Airbnb for cancellation or any further assistance. As per their policies, they decided on the refund percentage for your reservation. We acknowledged their decision and proceeded to refund the remaining amount to ensure you were fully compensated for the inconvenience.We are really sorry for any confusion or miscommunication during this process.We value your input and the time you've taken to share this review. It is essential for us to learn from such incidents and continually improve our services to better meet our guests' expectations. Your feedback will be instrumental in making the necessary adjustments to prevent similar occurrences in the future.Best Regards,The Team@stayaltido.com
★★★★★ 3/5
TrustpilotJUST A SHAM!!!
we were disappointed when we got to our place,it was not Clean and there was leftover food and someone elses blanket that stank up the closet, that's , JSUT ANOTHER EXAMPLE OF HOW WE KNOW YOU ALL DIDNT DO ANYTHING TO THIS PLACE.I know it was not cleanbathroom floors were dirty.NOT ENOUGH TOILET PAPER OR ANY PAPER PRODUCTS..Then you asked us how much percent of a refund we thought we should get when we told you , you issued none so why ask,, AND MOST OF ALL YOU CANNOT KNOW ANYTHING SINCE YOU ALL ARE IN MILAN, IF ITS CLEAN OR FUNCTIONING PROPERLY !!!! NEVER AGAIN WILL I GET AN PLACE FROM THIS COMPANY!!!!This place was roomy but a sham!
Cheryl · 10 October 2022
Agent replied · 16 June 2024
Hello Cheryl,Thank you for your reviewing your recent stay with us on Trustpilot.We're sorry to hear we've not met or exceeded your expectations throughout your stay with us.Moreover, it's disappointing for us to know that you haven't had a lifetime experience at the property of your choice.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Last but not least, please know that all of your feedback is always relayed to the respective teams who are always keen on discovering new opportunities for continuous improvement.Once again, thank you for your review, and best wishes from all of us at ALTIDO.Best regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotRented a 5 bdrm 3 bath in Rome Italy…
Rented a 5 bdrm 3 bath in Rome Italy near Vatican City property listing was not was it said to be. Very disappointed number of things wrong with the place listed as Huge & Bright Flat Near Vatican City, pics and descriptions were misleading as it stated it had a living room which it Did Not have! unless there version is a small room with small table and 5 folding chairs omg .. called several times to report things wrong like blankets were small twin size to use on queen size beds almost paper thin to use had to sleep with coats on 😡 also left only 2 towels per person for 9 days, 1 roll of toilet paper per bathroom for 5 people for 9 nights had to replenish and took what we bought with us. No pot holders, no dish towels, no paper towels or no dish soap to wash dishes yet was asked to clean up after 😡 this place was dirty before we even got there, oven pans were dirty had to wash them before using and we did send pics to property management about dirty kitchen and oven while we there Not a week later... The place needs a paint job was dirty in every room!! Under beds were very very dirty and was bit by something while in your apartment so you better check for spiders or what ever is living in your apartment, I cannot upload a pic of my arm or I would!!Do Not rent this place as the customer service you get from this property management company is terrible😡 they are not even in Rome they are in Milan omg . and no compensation for what we thought would be a nice place to stay and it was Not 😡 was going to leave and get a partial refund but couldn’t find anything at last minute available..Couple more things forgot to mention, TVs did not have remotes that worked, shower drains did not drain properly, beds were very hard as a board like it was just plywood with a bedsheet and no blankets to cover up with except twin size paper thin blankets...
Donna · 5 October 2022
Agent replied · 16 June 2024
Dear Donna,Thank you for taking the time to review your stay with us and we we are sorry that you found the property not suitable for you. We aplogize for any inconvenience caused, we are happy to help all our guests but in your situation you contacted us to report the above mentioned issues few days prior to check-out.We have a clear evidence of how the property looked like before you checked in and we are a bit surprised of your statement. You did send us a couple of photos but that was after a week of staying at the property and you have obviously used the oven to cook and have not cleaned it after.Unfortunately, we have not received anything in regards with the other issues you have mentioned in your review.With regards to the customer service, we always replied to you in timely manner promptl and accurately.We are really sorry that you did not like the property.Best RegardsThe Team @stayaltido.com
★★★★★ 1/5
TrustpilotBE AWARE!
BE AWARE!! we just rented a property (September 2022) from ALTIDO thru VRBO in Milan Italy near the Udomo/Galleria, they posted original pictures when it was new to deceive you, to our surprise this place was a dump/absolutely disgusting, stained dirty broken furniture, walls had food stuck on it & really dirty, bathrooms had mold, their was a previous A/C water leak so the walls were stained with mold & the floors where damaged/lifted/dirty/holes. This place was well used and in need of major repair/paint/new furniture/etc.!When we arrived and complained they gave us a pathetic 10% return when we demanded a full return to go elsewhere. Since then, The management company keeps saying "we will look into it" but are doing NOTHING about it! They simply dont care, we sent them pictures, have left several messages and sent several emails.If we read the previous review on ALTIDO GALLERIA and on this website dayted August 25 about this unit (which complained about the exact same problem), we difinitely would NOT have booked this unit, they knew of the problem from previous complaints and did nothing about it. TRULY.....STAY AWAY!!!!! I will never book with ALTIDO again, what a shame....you ruined our stay in Milan.I wish i could post the real pictures for everyone to see.
Joseph · 30 September 2022
Agent replied · 16 June 2024
Dear Joseph,Thank you for taking the time to leave us a review. We are really sorry that you did not enjoy your stay in our property in Milan.We have to admit that we were a bit surprised by your comment as we were in constant communication with you and assisted you throughout your entire reservation.At the end of your stay, we refunded you more than 30%, which we sincerely hoped compensated you and your party for the experienced inconvenience. We understand that you and your party are upset and probably this is the reason you have posted the same review on our London Google page but this is something that our team in London do not deserve for sure.For the benefit of our future guests and to further update you on the situation - we have taken your phone calls and review into consideration and currently are refurbishing the property in Milan.Kind regardsThe Team of @stayaltido.com
★★★★★ 1/5
TrustpilotJust DON'T stay with ALTIDO
Just DON'T stay with ALTIDO! Via TRUSTPILOT we received an email to send some information to be checked if this is actually a genuine experience... Well, it was!Probably ALTIDO now will answer with saying that they really regret blablabla and will look something lime this:Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Just DON'T stay with ALTIDO! You will be disappointed!We booked an appartment with ALTIDO through Booking.com and what we experienced was a filthy, 'something' in the toilet. fridge falling apart including fungus, not suitable for 4 adults, trash in the doorway and balcony, etc.... personal stuf thrown in the closet, dirt on tables, etc., etc... appartment. The funny thing is that they do not take the responsibility to refund the costs paid upfront for the booking at all, as expected when dealing with criminals.
Peter · 28 September 2022
Agent replied · 16 June 2024
Hello Peter,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Indeed, nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotThe apartment is very clean and neat
The apartment is very clean and neat, with some new upgrades. The location is very quiet, walkable from the Waverley Trian Station. Suggestions:1.) the microwave is too old, it needs to be replaced.2.) upgrade the door lock to digital one, these days none likes to carry the traditional door keys around.
Jim · 8 September 2024
Agent replied · 22 October 2024
Dear Jim,Thank you for your thoughtful feedback! We’re pleased to hear that you appreciated the cleanliness, recent upgrades, and the convenient, quiet location of the apartment.We value your suggestions regarding the microwave and the door lock. Modern conveniences are important, and we will certainly take these into consideration as we continue to enhance our property.We look forward to welcoming you back in the future and appreciate your input in helping us improve the guest experience!Kind regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotAwful experience at Rua do Passadico 28
We recently had a stay at their Rua do Passadico 28 property and it was the worst experience. After you pay they inform you that you must pick up the keys at their office which is about twenty minutes from the property. Had they been up front with this information we would not of chosen this place but they know that. When we picked up the keys they only provided one key for a property that sleeps 6. They also repeatedly lied about providing extra keys. Further the property had no Internet or cable. They did provide a single hotspot thay only worked for half of our final day and they never sent anyone to fix the cable or Internet after telling us they would send someone multiple times which they never did. After calling them multiple times with no remedies to our problems they had the nerve to only address the absent WiFi and offered us 15% off our stay which is an absolute joke along with 10% off future stays. Not a chance I would ever stay with any property managed by this company. The apartment is nice but support is nonexistent and an absolute joke. Do not stay in properties run by this company.
Lloyd · 15 September 2022
Agent replied · 16 June 2024
Hello Lioyd,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotA nice stay in London
The flat in London was clean, comfortable and convenient. The communication with Altido members was efficient. I appreciated the two bathrooms. I would like to return again.
Cristina · 14 March 2023
Agent replied · 16 June 2024
Greetings Cristina,,Thank you for your kind words and positive review regarding your recent stay with us in London. We are delighted to hear that you found our apartment clean, comfortable, and conveniently located, and that the communication with our team was efficient. We are pleased to know that the two bathrooms in the flat were helpful during your stay. We look forward to welcoming you back in the future and hope to provide you with another enjoyable stay.Best Regards,The Team@stayaltido.com
★★★★★ 2/5
TrustpilotNot worth the money
The apartment was cold. The beds uncomfortable, and when we askes for extra duvets, Joivy could only provosert them the last night, for 20£ each. It vist a lot of money to plage jour luggage witj Stasher, and we could not leave our luggage in the appartment for two hours.
Jannicke · 22 September 2024
Agent replied · 22 October 2024
Dear Jannicke,Thank you for taking the time to share your feedback! We truly value your input as it helps us continually enhance the experience for our future guests.We are sorry to hear that you found aspects of your stay less than ideal. We understand that comfort is paramount during any stay, and it is unfortunate that the additional duvets were not available until the final night. We strive to accommodate all guest requests promptly, and while the surcharge reflects operational costs for extra supplies on site, we do understand the inconvenience this may have caused. Your feedback regarding the bedding will certainly be passed on to our team for review.Regarding luggage storage, we appreciate your understanding that due to property constraints, extended luggage storage within the apartment isn't always possible. We work closely with external providers like Stasher to ensure secure, reliable alternatives for our guests.We sincerely hope that despite these challenges, other aspects of your visit contributed to an enjoyable stay. Your comfort and satisfaction remain our priority, and we will use your comments to improve the guest experience.Thank you once again for choosing us and we hope to welcome you back in the future!Best regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotAltido is the WORSE Management Company!
We travel and use VRBO all the time. This has to be the worst experience we have ever had! It started off bad when the management company--Altido--did not send the entry code to the lock box so we could get the keys and then just went downhill from there. I spoke their call center staff a number of times (by the way, I do not think they are in Edinburgh, but rather some call center in Eastern Europe) regarding numerous issues and mostly they just ignored our requests. I sent a note the other day requesting a 25% discount because of all of the issues we had, but have yet to get a reply. The property is spacious and in a relatively decent location, but filthy rugs, no 'supplies' that you normally get (no paper towels, napkins, coffee and not evnough shampoo for a 5 day stay), TV that didn't work until the last day and all of the other issues, I WILL NOT recommend. Further, be warned aobut Altido--if you Google them you will see a number of complaints about them across Europe. I will NEVER book another location that they manage. I tried to paste the note I sent Altido into this review, but it is too long. Suffice it to say that I had 18 items I detailed to them aobut things that needed to be addressed or fixed. BOTTOM LINE--DO NOT STAY HERE!!!!!!
Kevin · 12 September 2022
Agent replied · 16 June 2024
Hello Kevyn,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotExtra mile!
I had arranged a room for 3 nights in Edinburgh and had passed the cancellation notice period but needed to make other arrangements for health reasons. I spoke to a really helpful lady at Altido called Lidiya. Extremely helpful and gave me guidance as to who to contact to give me the best outcome. She followed this up every hour and ensured that the correct departments were involved. Lidiya really 'owned this' and provided as I would class as a personal service.
Steven · 5 September 2022
Agent replied · 16 June 2024
Greetings Steven,Wow! Thank you so much for passing by to review your stay at one of our properties. We're delighted to hear of your amazing hospitality and service experience with ALTIDO.Moreover, we're grateful for your generosity in praising one of our staff members, Lidiya, who was keen to learn she's met and exceeded your consumer expectations.We look forward to welcoming you and your loved ones to any of our properties in the future!Best regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotHorrible Experience - Avoid Altido like the Plague
Horrible Experience. Altido are probably the most unprofessional company I have had the misfortune to deal with. They took our money up front and then we got Covid and couldnt travel they simply refused point blank to refund us... This despite the fact that the accommodation we rented was in the middle of the Edinburgh Festival. Terrible company with zero customer service skills. We are presently pursuing a refund through our bank because the way Altido behaved is actually illegal. Please dont book with these people you will only regret it.
Chiara · 31 August 2022
Agent replied · 16 June 2024
Hello Chiara,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotTO BE AVOIDED AT ALL COSTS
TO BE AVOIDED AT ALL COSTS. I made the mistake of renting for a week an apartment in Milan by the Duomo managed by Altido. The place was simply not liveable: it had extensive water damage that had broken the floor making it unsafe to walk on due to protruding nails and splinters; due to the flooding all curtains had been removed, hence one had no privacy (despite overlooking a busy street) nor protection from the morning sun; the wooden blinds were broken and unsafe to use; due to the broken floor one could not even close the bedroom door; and let me add that the apartment overall was in a dismal state - nothing to do with the sleek pictures of their advertisement. I reported the issue as soon as I checked in and was told that they would take remedial actions. After 3 days of no action I gave up on them and moved to a nice boutique hotel. The apartment should have not been on the market: would have not satisfied minimal health and safety requirements.
Chris · 25 August 2022
Agent replied · 16 June 2024
Hello Chris,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotHighly recommended
The airbnb matched the description precisely. Great location, easy access to trams, trains and super markets.. we had zero issues whilst our stay. Whilst the airbnb was all great but what stood out for us was the awesome experience with the hosts. They are professional and has amazing staff who are always there for you.! I cant recommend enough! We will book again when we are here at Milan.
Vish · 13 August 2023
Agent replied · 16 June 2024
Dear Vish,Milan is a remarkable city, with its unique blend of history, culture, and modernity. We're glad you enjoyed your time here.Your kind recommendation to our future guests means the world to us. We promise to go above and beyond to uphold the same level of service that left such a positive impression on you. Crafting unforgettable experiences for our guests is what drives us, and we're grateful for the opportunity to create lasting memories for all who choose to stay with us.Thank you for choosing to stay with us and for considering a return visit. We can't wait to welcome you back when you're in Milan again.Best Regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotAccidental cancellation: No refund & extended stay
After being charged for $17686 for 50 nights, I accidentally cancelled the reservation on the App on the 21st day. I kindly inquired ALTIDO Edinburgh for an ‘un-cancellation’ or a refund, yet they dismissed my request and the unit became fully booked after the cancellation. The reservation lasted for 25 nights ($707.44 per day on average), and as a "gesture of good faith" ALTIDO approved an extended stay for several days as I needed to re-reserve and relocate to another apartment to stay until the end of August. After the relocation, I requested for a partial refund ($100 could have been fine), yet they declined my request.
DL · 17 July 2022
Agent replied · 16 June 2024
Hello DL,Thank you for reviewing your experience with us on Trustpilot.We're grateful that you've taken the time to let us know the details of your reservation with us.We've analyzed your communication with our customer service team and would like to let you know that your case was handled with unyielding professionalism and in line with the strict reservation policies in place.Nonetheless, we believe that reviews, good and bad, help us improve our services. As much as we strive for excellence in everything we do, now and then, things don't go as anticipated and we're sorry about that.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotCentrally located beautiful apartment in the heart of Genova
Spacious bright apartment very close to city center; excellent travel options; Metro around the corner. Well organized kitchen, table seating for 10. 18-20 Ft ceiling height. Carrefour express market is just beside the front door. The only downside we observed was the second bathroom which didn't had a proper ventilation. Everything else was fantastic. Overall an exceptional experience.
Bobby · 3 April 2024
Agent replied · 16 June 2024
Dear Bobby,We're happy to learn that you had a fantastic stay. Your compliments about the convenience and comfort of the property are deeply appreciated.Thank you for your feedback regarding the maintenance issue you encountered. Rest assured, we are committed to promptly addressing it to enhance the overall experience for our future guests.Thank you once again for choosing to stay with us. We look forward to welcoming you back for another exceptional experience.Warm regards,ALTIDO Team
★★★★★ 5/5
TrustpilotWe found the Altido Airbnb to be…
We found the Altido Airbnb to be absolutely delightful, modern and tastefully decorated. Situated in the heart of Haymarket it is an ideal base from which to travel to other popular Edinburgh locations. The facilities in this apartment are excellent and we would love to stay there again. We found the owners and Altido to be very efficient while booking our stay.
Irish · 7 January 2024
Agent replied · 16 June 2024
Dear Irish,We are elated by your glowing review! It warms our hearts to hear that you found our property to be delightful. We take great pride in curating spaces that resonate with our guests, and your kind words affirm that we're on the right track.As you plan your future travels, please know that our doors are always open, ready to provide you with another exceptional experience.Safe travels, and warmest regards!From ALTIDO Team
★★★★★ 1/5
TrustpilotInaccurate listings. Dishonest.
Inaccurate, dishonest property descriptions! I asked several questions before paying in full for my reservation. They responded quickly. What I did not realize is that the messages are replied to by a general message center outside of the country. When we arrived to the apartment, there was not any air conditioning (as listed and confirmed via e-mail) and the bed types were smaller than advertised. The price for the rental was VERY high due to location and high summer demand. We were fine with the price if it were as advertised. However, I spent $4000 to sleep on a couch instead of the listed king size bed and had to spend hours messaging several different people as they kept "explaining" to me that it would be very rare to have AC and larger beds in London. While I agree with that statement, this is the whole reason we booked this specific unit after confirming this "rare find" at a very high price. The apartment was gorgeous, just not as advertised for my family.UPDATE: They now are asking for all of my personal banking info to wire transfer a refund of the security deposit that I paid for with a credit card. They want this info through their messaging system that is seen by all employees.I get a response from a different agent every time.
Jen · 22 June 2022
Agent replied · 16 June 2024
Dear Jen, We would like to share our appreciation to you for taking the time to leave feedback of your recent stay with us. We are really sorry to read that your experience was less than perfect and the issues that you faced destroyed your stay.We always aim to provide the best in facilities and services and we do our best to do not miss any marks but sometime the mistakes occurs despite our efforts. We admit that we did a mistake and sent you incorrect confirmation regarding the availability of king size bed but we can assure you that this was a confusion caused by the discrepancy of US and UK standards. Thanks to your feedback, we can now confirm that we have updated the listing by specifying the sizes of the mattresses and removed the air conditioner from the amenity list. We are aware that we still have many aspects of our services to improve, but we are striving in giving our best by working hard each day to implement new features to provide better experience to our guests.We can't fix the past but you have our personal commitment to improving the way our staff serves every customer. Until then, please accept our sincere apologies on behalf of everyone on the team. Kind Regards, ALTIDO Team
★★★★★ 1/5
GoogleTerrible experience in London. We rented a very expensive unit in Marylebone for four nights. We had no hot water for three nights and their fix on the fourth night provided us with only water that was scalding, dangerously hot. They were unresponsive to our requests to help by phone, email and social media until Amex became involved.
Mariah · 25 March 2024
Agent replied · 21 June 2024
Hello Mariah,
Thank you for taking the time to share your feedback regarding your recent stay with us. We deeply apologize for the terrible experience you encountered, and we understand the frustration caused by the lack of hot water and the subsequent issue with scalding water.
At our establishment, we strive to provide exceptional service and ensure that our guests have a comfortable and enjoyable stay. Unfortunately, despite our best efforts, incidents like this can occur, and we sincerely apologize for any inconvenience caused.
We would like to assure you that we took immediate action upon being informed of the situation. We were in constant contact with the booking platform through which you made your reservation, and we promptly notified them of your concerns. In an effort to make amends for the inconvenience you experienced, we suggested a monetary compensation as a form of refund.
We acknowledge that our initial responsiveness fell short of your expectations, and we deeply regret any distress caused. We understand the importance of effective communication, and we have taken this as an opportunity to review our procedures and make the necessary improvements to prevent similar situations in the future.
If you have any further concerns, please do not hesitate to reach out to us directly. We hope that you would give us another chance to demonstrate our commitment to providing exceptional hospitality.
Best regards,
The Team@stayaltido.com
★★★★★ 3/5
TrustpilotThe costumer service was a lil bit slow…
The costumer service was a lil bit slow for replying. The appartment was old sometimes the hot water doesn't work. The team and runners are actually nice and help a lot
Ixchel · 20 March 2026
★★★★★ 4/5
TrustpilotWe were a group of 8 and the flat was…
We were a group of 8 and the flat was nice and roomy.Stairs to flat were a little challenging at first.Were only given one set of keys in lockbox - asked for more but ones that were sent didn't work.Overall a great location and walkable to all the major sites.
Irene · 16 August 2024
Agent replied · 24 August 2024
Dear Irene,Thank you for taking the time to share your experience! We’re delighted to hear that your group of 8 found the flat to be spacious and that you enjoyed the fantastic location, with easy access to all the major sites.We apologize for the initial challenge with the stairs and for the inconvenience regarding the extra keys. It’s disappointing that the additional keys provided didn’t work as expected, and we regret any inconvenience this may have caused during your stay. We will review our key distribution process to ensure this doesn’t happen in the future.We’re glad that overall, you had a positive stay, and we appreciate your understanding. We hope to have the opportunity to welcome you back for an even smoother experience on your next visit!Kind regards,the team at ALTIDO by Joivy
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
