Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 1/5
TrustpilotI'd give 0 stars to this company if I…
I'd give 0 stars to this company if I could but unfortunately 1 is the minimum. This company cancelled my reservation in Edinburgh just a few days before my son's graduation and I was left scrambling for an alternative. I ended up spending much more for another flat which was further away simply because I had very little choice. I also wasted a whole day's work trying to find an alternative. That said, seeing all the other negative reviews this company has, maybe it was simply good luck that they cancelled last minute.
Rana · 18 July 2023
Agent replied · 16 June 2024
Dear Rana,We sincerely apologize for the inconvenience caused by the cancellation of your reservation. Our guests' satisfaction is of utmost importance to us, and we deeply regret any distress this situation may have caused, especially during such an important occasion like your son's graduation.Allow us to clarify that the cancellation was not made without reason. As a responsible business, we prioritize the safety and well-being of our guests. In this particular case, there might have been unforeseen circumstances or an issue with the property that led to the cancellation.Regarding the relocation option, we understand that it may not have been an ideal solution for you due to the distance from your originally reserved place. As a result, we advised you to explore other platforms to find an alternative that better suited your needs.Once again, we extend our sincerest apologies for the inconvenience caused, and we hope that your son's graduation was a joyous and memorable occasion.Best Regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotGreat place to stay
Great place to stay, very nicely equipes. Good help from host
Kasper · 12 March 2026
Agent replied · 21 March 2026
Hello Kasper,
thank you very much for your feedback. We hope to welcome you again soon!
Joivy Team
★★★★★ 4/5
TrustpilotLovely accommodation clean tidy & as…
Lovely accommodation clean tidy & as described A bit cold on arrival but soon warmed upwhen we put the heating on Good for a short stay - would need the kitchen to be better equipped for a longer one We had a lovely stay with our dog and would definitely return - so convenient for Edinburgh
Sharon · 5 November 2024
Agent replied · 30 December 2024
Dear Sharon,Thank you for your lovely feedback! We are pleased to hear that you found the accommodation clean, tidy, and accurately described. It’s great to know that the heating provided a comfortable atmosphere after your arrival.We appreciate your suggestions regarding the kitchen equipment and will consider them as we strive to enhance our guests' experiences, particularly for longer stays. We're also thrilled that you enjoyed your time with your dog and found our location convenient for exploring Edinburgh.We would be delighted to welcome you back for your next visit!Warm regards,the team at ALTIDO by Joivy
★★★★★ 3/5
TrustpilotAttention to detail needed.
Number 9, Raeburn Place, Stockbridge, Edinburgh.My friend and I rented this apartment from 18th-25th August,2021. It was described as a luxury apartment and that was certainly reflected in the price. The furnishings were good quality, as was the flooring-the flat was largely well presented. However, the bedroom which I occupied seemed partly to have been used for storage as there was a very large flat piece of wooden board propped up against the wardrobe and an office chair jammed in between the wardrobe and bedside cabinet which could neither be moved nor used. The room overlooked a small dark courtyard which was very close to a restaurant and so there was an abundance of cooking smells for long periods. The front bedroom was very noisy, as it faced the busy main road through Stockbridge. The kitchen was modern and clean but very poorly equipped. Two of the dinner plates were chipped, as were three of the side plates and two of the glasses. There were no egg cups, only one very small pan, no whisk and a strange selection of a loaf tin-who bakes on holiday?-a grubby griddle and a non-too-clean frying pan. In the bathroom, we were left one toilet roll each for a week's stay!Attention to detail is definitely needed. This was well below the standard of a luxury flat.Our welcome package consisted of 6 small sticks of milk and a bottle of water and we were left only one set of keys. We were assured another set would be delivered but they did not materialise and we were told to go to the office near Waverly station to collect them-a considerable distance, as we did not have a car-since there was no member of staff available to drop them off.I hope that this review has made clear that although the flat has many attractive qualities some areas need a good deal of attention.
Val · 4 September 2021
★★★★★ 1/5
TrustpilotStay away! Rents out horrible places.
We rented a place in Lisbon that turned out to be a tiny damp and very mildew infected place that smelled like a cat litter box. There was even ants.We left the place and checked ourselves in somewhere else in fear of getting sick.
Jebuch · 15 April 2022
Agent replied · 16 June 2024
Dear Jebuch, our review is very concerning for us. We are really surprised by your comments above because you booked to stay for three days, you checked in yesterday and approximately one hour ago we received a message from you that you decided to check out earlier because you do not feel happy with the property and 1- star review will follow.The most confusing part was that you have not even contacted us to report anything, nor given us a chance to offer you other options.As you can see from our other reviews, we pride ourselves on providing great customer service and we would have been happy to do the same for you.We will take the opportunity to investigate your feedback further and we hope to earn back your trust.Kind regards, ALTIDO Team
★★★★★ 1/5
TrustpilotGreat location but not worth it
We arrived at the altido urban 2 bedroom accommodation and followed instructions to get into the apartment, we got in the front red door but the key wouldn’t open the main door to the actual apartment - it took almost a very stressful 2 hours to get help - the guy who came was amazing but - it turns out there is a trick to opening the door ??? - which he didn’t know and had someone else ring and explain. We finally got in but had trouble with the door every time- the guys in the apartment next to us had the same issue- we were having to go open the bottom door when we heard each other struggling to get in- every time It was stressful every time you left the apartment wondering if you were going to be able to open the door. We contacted Stayaltido again via our travel agent to ask help but got no response. The pictures made it look bright and fresh but it wasnt, it was true to the origins of Alfama - which is amazing but the pics definitely made it look so much better than it actually was. The location was fantastic- everything we needed was moments away but it was very noisy with people still singing at 330 am in the morning every night The chairs felt rickety so we never sat in them for fear they would break, water leaked out of the shower onto the floor, there were rust stains on the floor in the bathroom from previous occupants Tv- we got it turned on but there was no sound and no instructions, no cleaning products, or any basic arrival info
Kay · 19 June 2023
Agent replied · 16 June 2024
Dear Kay,Our primary goal is to ensure our guests have a comfortable and enjoyable stay, and we are truly sorry that we fell short in meeting your expectations. We are sorry for the inconvenience you experienced with the apartment's door. We do provide very clear instructions on how to operate with automatic door, but it seems that there may have been a texts synchronization issue with your booking platform, causing complications. We regret that you didn't contact our operator for immediate assistance, as they would have been able to resolve the issue promptly.Thank you for your feedback regarding the apartment's appearance. At ALTIDO, we prioritize transparency and always aim to provide accurate pictures to set clear expectations for our guests. We appreciate your input, and our team will review the images to ensure they better represent the property.Regarding the noise disturbance, we apologize for any inconvenience caused. However, it's important to note that the location you selected in Alfama reflects the vibrant and lively vibe of Lisbon. Many tourists find this aspect of the neighbourhood enjoyable and part of the authentic experience.We value your stay with us and hope that you had an overall pleasant time in Lisbon. If you have any further concerns or need assistance, please don't hesitate to contact us.Best regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotCannot fault Altido - such a great experience!
We had an amazing experience with Altido and such a great stay!! The apartment was perfect for everything we needed, we stayed for a moth and the team were so helpful if anything arose we needed help with. We had to leave slightly earlier due to work commitments and they were really flexible with us. The team on the phone lines are always incredibly helpful as well. Couldn't recommend more!
Renee · 16 February 2024
Agent replied · 16 June 2024
Dear Renee,Your heartfelt words truly warmed our hearts! We're thrilled to hear that your experience with ALTIDO was nothing short of magical.Our team takes immense pride in going above and beyond to ensure our guests' comfort, and it's gratifying to hear that our helping hand was there for you whenever you needed it.We work tirelessly to provide exceptional service, and it's delightful to hear that our efforts positively impacted your stay.Your enthusiastic recommendation means the world to us! We're deeply thankful for the privilege of hosting you. We can't wait to welcome you back with open arms for another unforgettable experience whenever you decide to grace us with your presence again.Best regards,ALTIDO Team
★★★★★ 5/5
TrustpilotStayed at the city center apartment in…
Stayed at the city center apartment in Edinburgh on George Street. What a fantastic place to stay close to all the attractions in the beautiful city of Edinburgh. The place had everything that you could possibly need rooms were great very modern and inviting, tastefully decorated. Altido were kind enough to let us check in early which made an easy transition from the west coast of Scotland. Thank you for making our trip wonderful!!!
Consumer · 15 June 2022
★★★★★ 5/5
TrustpilotOur 9 day stay at the Mayfair flat was a hidden gem amidst the London bustle.
Our 9 day stay at the Mayfair flat was extremely comfortable. Not only were we in close proximity to the heart of shopping and restaurants in London (minutes away from Regent St, Oxford Street, and Carnaby St), but also a short walk to Hyde Park, even walkable to Buckingham Palace. The flat itself was lovely, had all the amenities we needed, comfortable beds, and great showers. We really felt it was our hidden gem as we walked out of the bustle of London into our cosy but spacious apartment. Altido was always accessible for any questions I had. Looking forward to staying here again in the future.
Mona · 14 July 2021
★★★★★ 5/5
TrustpilotWe were very pleased with the house and the host
We were very pleased with the house and location was amazing, with a parking spot.We had very clear instructions prior to arriving on how to enter the home, also a folder giving you good clear instructions in the home.There was also a nice guide book that we used.The home was very clean, linen was fresh and towels were lovely. The bed was very comfortable.There was everything we needed for our stay. Thank you will certainly book with you again if we visit Edinburgh.
Nicola · 7 July 2021
★★★★★ 5/5
TrustpilotAmazing place
Everything was perfect! Thanks a lot
Cecilia · 20 November 2024
Agent replied · 30 December 2024
Dear Cecilia,Thank you for your kind words- we’re thrilled to hear that everything met your expectations and that you had a perfect stay with us!It was a pleasure hosting you, and we look forward to welcoming you back for another fantastic experience.Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotGood location
Good location, walking distance to everything you need to see in the city. Room was very nice.
Marlene · 17 May 2024
Agent replied · 16 June 2024
Dear Marlene,Thank you for taking the time to share your feedback with us! We're delighted to hear that you enjoyed your stay and found our location convenient for exploring the city.It's wonderful to know that you found the room to your liking. We strive to provide comfortable accommodations for our guests, and we're thrilled that you had a pleasant experience.Should your travels bring you back to the area, we would be honored to host you again. Please feel free to reach out if you need any assistance with future bookings!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotAmazing Location
The location is amazing and the houseboat is stunning. Great surroundings with a choice of bars and restaurants but it is also peaceful, cosy and friendly. The living quarters are very user friendly and comfortable. The only criticism we had was that the kitchen is not very well stocked for cooking and we had to buy things like baking trays, t-towels and glasses. But we loved our stay and if you are eating out that wouldn't matter.
Tracy · 24 August 2023
Agent replied · 16 June 2024
Dear Tracy,Your feedback warms our hearts! We're absolutely delighted that the stunning houseboat and its amazing location left such a positive impression on you.Your kind words mean the world to us, and we can't wait to have the pleasure of welcoming you back for more memorable experiences in the future.Best Regards,The Team @ stayaltido.com
★★★★★ 1/5
TrustpilotThe pictures were deceiving
The pictures were deceiving. This property was old, with floors and doors so creaky and noisy that no one could sleep when anyone else was moving around the apartment. The Wi-Fi and AC did not work. The property felt unsafe as there were no screens or locks on the windows and there were junkies sleeping in the stairwell overnight. Terrible.
Kristine · 11 August 2024
Agent replied · 24 August 2024
Dear Kristine,Thank you for taking the time to provide feedback on your recent stay with us! We are genuinely sorry to hear that your experience did not meet your expectations.Our team is dedicated to ensuring a comfortable and enjoyable stay for all our guests, and it is unfortunate that the concerns you mentioned were not brought to our attention during your visit. Had we been aware of these issues, we would have been more than happy to address them promptly and offer any necessary assistance to enhance your stay.We take pride in accurately representing our property through our listing photos and descriptions. Should there have been any discrepancies, we would have gladly offered alternative accommodations to better suit your preferences.We would like to clarify that our property listing specifies that there is no air conditioning on-site. We strive to ensure that our listings are as accurate and detailed as possible to avoid any misunderstandings.Regarding your concerns about the windows, the property is located on an upper level where additional locks are not typically necessary. We want our guests to feel safe and secure during their stay and are sorry to hear you felt otherwise.As for the individuals outside, we understand that encountering such situations can be unsettling. Unfortunately, this is an aspect of urban life that we have limited control over. We appreciate your feedback and sincerely hope you will consider giving us another opportunity to provide you with the exceptional experience that we strive for!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotAmazing service and amazing place!
I was SO happy during the 4 months I stayed in one of Altido's apartments, in Lisbon. Everything was always tidy (weekly house cleanings), surprisingly, the WIFI never failed - yes, this is something to celebrate because usually, it's so bad! Nonetheless, I would like to say that Cynthia Amancio should win the reward of the best employee of the year. She was amazing with me - and my dog! :)Whenever I had doubts, or even when I didn't, she always wanted to make sure that everything was running smoothly and that I was happy with Altido's service.Thank you so much for this, Cynthia and Altido, in the future, I won't have to think twice about where to stay, for sure!
Duda · 27 May 2021
★★★★★ 4/5
TrustpilotGreat location …
Positives were location cleanliness and towels. Negatives were noise and fickle shower. Would use again.
Sheila · 13 June 2024
Agent replied · 16 June 2024
Dear Sheila,Thank you for sharing your valuable feedback! We are delighted to hear that you appreciated our prime location, immaculate cleanliness, and the quality of our towels.Our central location indeed offers a vibrant and lively atmosphere, which is part of the unique charm of staying in such a dynamic area. However, we understand that this can sometimes contribute to noise, and we are continually exploring ways to mitigate its impact to enhance our guests' comfort.We sincerely apologize for the issues you experienced with the shower. Please be assured that we will promptly address this to ensure that all amenities are in perfect working order for our future guests.Your kind words about intending to stay with us again are greatly appreciated and we look forward to the privilege of welcoming you back, providing you with an even more refined and seamless experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotThe apartment is awesome
The apartment is awesome! All the furniture is wonderful and really new and it has all you need to stay a few days in London. It was really clean and well organized. It is in the center of the city so it is great if you want to visit London, but you don't need to worry for the rumor: the bedroom faces an internal part of the building so it's really quit.
Monica · 12 December 2023
Agent replied · 16 June 2024
Dear Monica,Thank you for your fantastic review! We're thrilled to hear that you loved your stay in London.We take pride in maintaining a clean and organized space for our guests, and we're delighted that you noticed our efforts. Being in the heart of the city certainly has its advantages, and we're pleased that you were able to enjoy the central location without any disturbances.We hope you had a wonderful time exploring London, and we would love to host you again in the future. Your kind words motivate us to continue providing excellent accommodations for our guests.Warm regards,ALTIDO Team
★★★★★ 5/5
TrustpilotGreat apartment in superb location
This apartment was really beautifully decorated and comfortable. It was central so you were able to walk to everything including the castle, St Giles & shops so easily. Our family had a great stay. The hosts were very responsive and we would definitely stay here again. Highly recommended. Thankyou so much, Kim
Kim · 8 December 2024
Agent replied · 30 December 2024
Dear Kim,Thank you for your wonderful feedback! We’re thrilled to hear that you enjoyed the beautiful décor and comfort of the apartment, as well as its central location close to Edinburgh’s iconic landmarks and attractions. It’s great to know that your family had such a memorable stay and found our team responsive throughout.We’d love to welcome you back in the future for another fantastic experience!Best regards,the team at ALTIDO by Joivy
★★★★★ 5/5
TrustpilotEverything was fab
Everything was fab! Nothing was too much trouble! So easy to chat with the host. Location was a dream. Best weekend. X
Hannah · 24 January 2024
Agent replied · 16 June 2024
Dear Hannah,We want to express our heartfelt appreciation for your fantastic review! Your words have truly made our day, and we are absolutely thrilled to hear that everything was "fab" during your stay.We can't wait to welcome you back in the future, and we remain dedicated to providing you with the exceptional ALTIDO experiences you deserve.Best Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotI recently stayed at a property in…
I recently stayed at a property in Pimlico, London, hosted by the wonderful people at Altido. It could not be possible to find a better team to host one's stay. They are a very kind, professional and efficient host. I was in quarantine in London and when my schedule changed due to so much uncertainty in the world, they were able to accommodate my ever changing circumstances. The property was immaculately clean and had every convenience needed to make one feel instantly at home. When I had occasional needs, they replied very promptly and effectively. I cannot thank the people at Altido enough for hosting me so kindly during my long stay in London. A huge thank you to Altido !
Gia · 20 April 2021
★★★★★ 1/5
TrustpilotNO HEAT OR HOT WATER FIRST 2 DAYS
DO NOT CHOOSE THIS COMPANY.Arrived on a sat, the home had no heat or hot water, no stoppers for either bathtub, missing fire safety blankets, lights burned out or missing, broken furniture (chair and bench seat, etc), very used furniture (couches), bathtub faucet falling off the wall, towel rack falling off the wall, shower door handle coming off, some areas cluttered with trash, home cluttered with items that should have been in storage (pieces of old furniture, paint cans and other maintenance materials). Was forced to call the company 7 times over the next day and a half (each time they promised to call back updates but never did) in order to get the hot water/heat on. The only other issue that has been resolved in our 4 day stay has been that they put a screw in a table bench seat (when the did hot water) so it didnt collapse... all other concerns have not been resolved (still cant use tubs and have not provided the required fire safety blanket... clearly safety isnt an issue here) but they have asked us to "reconsider" this review. They clearly do not have anyone that ever checks the home to see what the condition is only just a basic cleaner before it is rented again and again while all the problems accumulated. We notified them and provided pictures of all issues raised.So in the end we agreed that ALTIDO would provide a partial refund (50%)... and they did provide a refund but nowhere near the amount that all parties had agreed to. So we are forced to once again wade through thier poor customer service to try to resolve this issue as everyone had agreed. In the end the house was actually less of an issue overall then the absolutely awful service from ALTIDO has been in trying to deal with it.
Dane · 7 May 2023
Agent replied · 16 June 2024
Greetings Dane,Thank you for taking the time to leave us a review of your recent stay with ALTIDO.We are sorry to hear about your negative experience in our property.It sounds like multiple issues made your stay very uncomfortable and inconvenient.It's understandable that you would feel frustrated and disappointed with the condition of the property and the fact that there was no heating or hot water.The fact that these were not functioning properly is concerning and should have been addressed promptly by our maintenance team.However, it should be noted that our team repaired the kitchen table bench and unclogged the sink drains.Our agents are here 24/7 to assist you in any way and we want to clarify for the benefit of our future guests that some of the issues were fixed in less than 24 hours after reporting them, while others required more time and inspection and were solved after your check-out date. In terms of us asking you to reconsider your review, we'd like to point out that we inquired whether it was possible for your review to better reflect our team's actions up to that point.The teams handled the situation to the best of their abilities and with care and professionalism, as hospitality is our passion.However, it's ultimately up to you to decide whether or not to modify your review based on your experience.We hope that you were still able to enjoy your trip despite the challenges.Best Regards,The Team @ stayaltido.com
★★★★★ 5/5
TrustpilotFate!
Location! Availability! Cost! I saved over $900 doing this instead of staying in a hotel. I had almost given up on finding a place to stay and I found Joivy by accident. Or was it fate?? Definitely fate. I have found a new “go to” when it comes to looking for a place to stay. Thank you!
Robert · 18 September 2024
Agent replied · 22 October 2024
Dear Robert,We are truly honored that we became your serendipitous find! It’s wonderful to know that our location, availability, and value surpassed your expectations, allowing you to save significantly compared to a traditional hotel stay.We’re especially delighted to hear that your experience has transformed us into your “go to” for accommodations. Such high praise is deeply appreciated, and we take pride in knowing that our offering resonated so well with you.It was truly a pleasure to host you, and we look forward to welcoming you back for another exquisite stay, where we will continue to provide the same outstanding service and experience!Warm regards,the team at ALTIDO by Joivy
★★★★★ 1/5
TrustpilotSpend your money elsewhere!
We stayed at one of their apartments in Lisbon. For the price, I wasn't expecting a luxurious apartment but I was definitely expecting a basic clean apartment. The rooms are full of mould, broken items and is absolutely filthy. Dirty and stained rugs, bed linen has clearly not been washed properly and the location is also terrible.Please do not waste your money here. Pay a little more and go somewhere else
Anu · 27 December 2023
Agent replied · 16 June 2024
Hello Anu,We genuinely appreciate you taking the time to share your feedback about your recent stay. We understand that your experience did not align with our usual standards, and we are committed to addressing the issues you've raised thoroughly.Our overarching objective is to consistently exceed our guests' expectations, and we highly value your insights, which help us identify areas for improvement. We sincerely hope you might consider providing us with another opportunity in the future to demonstrate our unwavering dedication to providing a superior and more enjoyable stay.Your satisfaction remains our utmost priority, and we are resolute in our commitment to maintaining elevated standards for our esteemed guests. Thank you once again for sharing your concerns with us.Kind Regards,ALTIDO Team
★★★★★ 5/5
TrustpilotApartment was perfect for us
Apartment was perfect for us. Check in process was very swift and hassle free. We loved our stay of 16 nights here.
Sagar · 16 January 2024
Agent replied · 16 June 2024
Dear Sagar,What a joy it is to read your delightful review! We are thrilled to learn that the apartment perfectly matched your needs and that the check-in process was swift and hassle-free.If your plans lead you back to our area, please know you are always welcome here. We would be thrilled to host you again and ensure your next stay is just as memorable.Warm regards,ALTIDO Team
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