5/5
TrustpilotPerfecto location
Location close to transport to airport and downtown. Minimarket close to the location.
Agent replied · 21 March 2026
Hello Luis, thank you very much for your feedback. See you soon! Joivy Team
Trusted Agent profile · London
StayAltido London reviews
★★★★★
1,311 reviews across 2 platforms
26 Astwood Mews, London, SW7 4DE
StayAltido's office in London, at 26 Astwood Mews, is rated 4.3 out of 5 across 1,311 reviews on two platforms, including 179 Google reviews rated 4.5.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. StayAltido hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Reviews
Every review we hold for the London office, from every platform, shown as written. First names only.
Trustpilot5/5
TrustpilotTini Appartment with everything you need. Everything ist new and Clean.
Great Appartment for a stay.
Agent replied · 31 May 2026
Hello Frank, thank you very much for your feedback. We hope to welcome you again soon. Joivy Team
5/5
TrustpilotIncredible host
Altido is very responsive and proactive in communicating with you. Everything depicted online is accurate and real. I would love to stay in their other units as well.
Agent replied · 16 June 2024
Dear DH,Thank you for your kind words! We're thrilled to hear that you found our communication responsive and proactive. Ensuring 100% satisfaction for our guests is our top priority, and we're overjoyed when our efforts are recognized and appreciated. Your positive feedback means the world to us!We'd be delighted to welcome you to our properties across Europe in the future.Best Regards,ALTIDO Team
1/5
TrustpilotWORST WORK EXPERIENCE EVER IN MY L.I.F.E
Worst HR EVER. Absolutely chockin.I had been buliyed and fired last year from a NEW manager out of nowhere. The HR was aware of it. Because they had been thought because of the way I had Been treated. BUT Instead of supporting me and understand this tromatic experience and do something nice for me, by acting with empathy. They Decided to fired me instead ?! EXCUSE ME ???I didn't know how to react I was chocked. Then I made an appeal. For the HR but they just avoided it. They never came back to me meanwhile they told me that they would. NO!They just kept silence. Absolutely disloyal and tromatic. They showed me an absolut Unconciderarion, no dignity and respect AT ALL. IT IS HORRIFIC
Agent replied · 16 June 2024
Dear Cyril,Thank you for taking the time to share your thoughts. However, it appears that this review may not be related to the services or experiences typically discussed on this review platform and it may not be relevant to this particular review page.Rest assured, your message will be brought to the attention of the management for further investigation to ensure that any issues are appropriately addressed and that your concerns are handled appropriately.Kind Regards,The Team@stayaltido.com
4/5
TrustpilotThe place is clean and close to the Center of Birmingham
The place is clean, we are happy to stay here but just two stuffs to be aware of. At the first day of arriving, there was no hot water in the room. The switches for the water tank were off and they were totally covered by an iron board. I was boiling water to take shower in the first day. It is suggested checking the buttons are on or not at the first time after check-in. We were staying for 9 days but only 2 rolls of toilet paper found, the host said "we only provide initial supply of toilet paper, shampoo and hand wash. The property is self serving so if you run out of anything you have to purchase yourself."
Agent replied · 16 June 2024
Dear Jo,We're glad to know that you had an enjoyable stay and appreciate that you took the time to share detailed feedback.Regarding the hot water issue on your first day, we apologize for any inconvenience this may have caused. To provide some context, for safety reasons, we temporarily switch off the boiler when the property is not in use. However, it's a fast-heating system, and turning it on typically brings you hot water within 20 minutes.In regards to the supply of essential amenities, we want to clarify that we do provide an initial supply to ensure guests have these essentials upon arrival. However, as a self-serving property, we are unable to provide unlimited quantities of these items for the duration of extended stays.We hope this explanation clarifies our position, and we appreciate your understanding in this matter. If you have any further questions or concerns, please don't hesitate to reach out.Thank you for choosing to stay with us, and we look forward to welcoming you back in the future.Best Regards,The Team @ stayaltido.com
5/5
TrustpilotGreat service from Asya and very welcoming and warm person
Great service fro Asya, the property is very clean and Asya made our stay wonderful and very satisfying, Asya has so recommended in using altido as the company we stay at again, thank you very much again
Agent replied · 16 June 2024
Greetings Niall,Thank you for your kind feedback! We are delighted to hear that you enjoyed your stay and that our colleague provided excellent service. We strive to provide our guests with the best possible experience and we are glad that we could meet your expectations. We would be more than happy to host you again in the future!Best Regards,The Team @ stayaltido.com
5/5
TrustpilotGreat experience
We had a wonderful experience with Altido and a great stay at this apartment. The location was excellent (a literal 5-minute stroll to Edinburgh Castle), and clear check-in instructions were provided. Emma was extremely responsive, and very accommodating of our request for an early check-in, which was very much appreciated. The apartment itself was clean, comfortable, and had all the essentials covered. A very thoughtful visitors guide was also prepared with recommendations on what to do / eat. We would definitely recommend this for visitors to Edinburgh.
5/5
TrustpilotF bine.
Peste așteptări. Nota zece.
Agent replied · 31 May 2026
Hello Mircea , thank you very much for your feedback. We hope to have the opportunity to host you again! Joivy Team
4/5
TrustpilotGreat location
The property was in a great location and was very comfortable. Check in was confusing as the property description listed the office for key pick up, however, the house rules listed a convenience store, closer to the property, as the pick up spot. Lots of unnecessary walking around town with our luggage. Once settled in we had a great stay.
Agent replied · 22 October 2024
Dear Jason,Thank you for sharing your thoughts about your recent stay! We’re pleased to hear that you found the property’s location convenient and the accommodation comfortable. We apologize for the confusion during check-in and will ensure that the information regarding key collection is more clear in the future to avoid any inconvenience. We’re glad that, once settled in, you had a great stay, and we look forward to welcoming you again!Best regards,the team at ALTIDO by Joivy
1/5
TrustpilotWon't recommend to anyone
Won't recommend to anyone. Though the location and flat is good but its too overpriced. And regarding Altido they were helpful to send a table fan on next day, after requesting. But check in and check out process isn't really good, you have to reach their office to do that. Also they couldn't extend the stay for one hour even after telling them I have my 87 years old grandfather with me. I have also requested for keeping our luggage in their office for 1.5 hours as we had train around 2pm and check out was at 11am. They simply denied it.
Agent replied · 16 June 2024
Hello D. Chatterjee,We are delighted to learn that you found both the location and the property favourable, and we would like to take the opportunity to address the concerns you have raised.We empathize with your viewpoint on pricing, and we wish to assure you that our pricing structure is carefully calibrated to remain competitive with comparable properties in the vicinity. We are sorry that we were not able to accommodate your request for an extended stay as due to a previously scheduled check-in within the next few hours. We found ourselves unable to grant your request because the property must be prepared for the arrival of our subsequent guests.We apologize for any inconvenience caused by our inability to accommodate your luggage storage request. The constraints on storing personal belongings are rooted in security considerations. We do recommend exploring the services of professional luggage storage companies.Thank you for taking the time to share your review. Your feedback holds immense value to us, and we anticipate the prospect of welcoming you back in the future.Best regards,The Team@stayaltido.com
5/5
TrustpilotAltido Apartment Experience
The staff was very helpful and decent with us, even after we forgot some important docs we turned back an hour after checkout they still assisted us with to find them 😅.If you’re looking to have an experience like you’re an actual Milan Resident while having hotel staying experience this is the place you should go to clean cozy quiet place with lovely neighborhood.The place position in the city is perfect all your needs whether if it’s a tour or needs.
Agent replied · 16 June 2024
Hello Bandar,We're thrilled to hear about your positive experience during your recent stay. Our team is dedicated to providing helpful and attentive service, and we're delighted that they went above and beyond to assist you, even after checkout.It warms our hearts to know that you felt like a genuine Milan resident while enjoying the comforts of our property. Thank you for sharing your memorable experience with us. We're honoured to have been a part of it, and we can't wait to welcome you back in the future for more delightful stays.Best Regards,The Team @ stayaltido.com
1/5
TrustpilotA Nightmarish Stay at this Unprepared London Airbnb
I recently had the unfortunate experience of staying at this Airbnb property in London managed by Altido, and I can confidently say it was a complete disaster from start to finish. If I could give zero stars, I would. From the moment we walked through the door, it was clear that the hosts had no interest in providing a comfortable or welcoming experience.Upon arrival, my family and I were shocked to find that the sofa bed was not only unmade, but also lacking any semblance of bedding. This was especially frustrating as we had communicated our check-in time well in advance, yet the hosts seemed completely unprepared for our arrival on a Sunday. When we inquired about the missing linens, we were met with a feeble excuse about their inability to arrange for additional bedding on weekends. Seriously? In a hospitality industry that thrives on catering to guests' needs, this level of unprofessionalism is absolutely inexcusable.To add insult to injury, we were promised that housekeeping would address the issue first thing on Monday. We patiently waited for their call, hoping to finally have a comfortable place to sleep after a night spent on a bare sofa with makeshift pillows and a duvet that had seen better days. But guess what? Monday came and went without a single word from the hosts or their supposedly attentive housekeeping staff. It's as if our request for a basic necessity like a properly made bed was too much to ask for.For three nights, I endured the discomfort of sleeping on an unmade sofa bed with pillows and a duvet that were anything but clean. The absence of proper covers left me feeling disgusted and dismayed, wondering how the hosts could be so indifferent to their guests' comfort. The entire experience was a stark reminder of how some hosts on Airbnb prioritise their own convenience over the well-being of their paying guests.In the midst of this disastrous experience, I must admit that one redeeming aspect was the property's location. The area itself was undeniably brilliant and a fantastic place to stay in London. It's a shame that the hosts' incompetence and disregard for guest comfort managed to overshadow the potential that this prime location offered. However, even with this positive note, I cannot in good conscience recommend this Airbnb to anyone. A great location is only a small consolation when the very essence of hospitality is neglected so egregiously.
Agent replied · 16 June 2024
Dear Resham,Thank you for taking the time to share your feedback regarding your stay in the property managed by Altido. We appreciate your input, although we must respectfully disagree with some of your points.One of the features of a sofa bed, particularly when it is located in the living room, is that it serves a dual purpose as both a sofa and a bed. Our standard protocol is to provide bed sheets for the sofa bed, as this is typically how it is used. Guests are free to choose whether to use it as a sofa during the day or as a bed at night. Given the sofa bed's location in the living room, we do not pre-make it with bedding as it is expected to be adaptable based on our guests' preferences.We'd like to further address your concerns and provide some additional information. As per the record of the conversation, our agents advised you several times about the location of the spare linen within the property. Even after your check-out, our cleaners confirmed that the property was indeed supplied with linen for the total number of guests, which in your case was 5.We apologize for any misunderstanding or inconvenience this may have caused. We appreciate your feedback as it allows us to clarify our procedures and ensure a more comfortable experience for future guests.We hope this explanation helps, and we appreciate your understanding. Sincerely,ALTIDO Team
1/5
TrustpilotSofa bed was full of rodent excrement…
Sofa bed was full of rodent excrement which meant aside from poor cleaning and hygiene standards that the linens had not been changed before our arrival. Furthermore the linens provided were covered in hair and there were period stains on the duvet. The person I spoke to about the situation was rude and unhelpful and told me they were unsure they would be able to do anything until Monday and we were checking out on Sunday. The only other option they offered me was a full refund if I left the property- and this is during the fringe when there is no where else to go in Edinburgh. I had to heavily insist a cleaning crew be sent that day (friday) and I never got a confirmation that the place was properly cleaned and most of my messages to the host were ignored. A new duvet and mattress protector were sent the following day which means we slept in the dirty ones the night before when I had assumed they had changed them then. Only offered 40gbp compensation after complaining to airbnb
Agent replied · 16 June 2024
Hello Maryam,The concerns you've raised are both surprising and deeply concerning to us. We want to assure you that this is not indicative of the standards we uphold.Our continuous aim is to deliver the highest quality facilities and services, and we diligently work towards this objective each day. However, despite our best efforts, mistakes can occasionally happen, for which we sincerely apologize.We would like to clarify that the sofa bed is indeed brand new and underwent recent procurement. The protective wrapping was removed by our cleaning team just before your arrival, and I would like to emphasize that this was an unforeseen incident that likely traces back to a manufacturing anomaly at the factory.The condition of the linens and duvet is deeply regrettable and stands in direct contrast to our unwavering commitment to maintaining the utmost standards of cleanliness and hygiene. We acknowledge that such shortcomings can emerge and in response, we promptly provided you with alternatives to address the issue or offered a full cancellation with a refund. Despite this, we conducted an extensive investigation to pinpoint the root cause of this lapse.We appreciate your understanding and assistance as we strive to enhance our services. Please do not hesitate to reach out to us directly should you have any further concerns.Best Regards,The Team@stayaltido.com
1/5
Trustpilotan adventure for the young, a miserable trap for families
the strongest quality of the property is the location, which is ideal although be prepared to walk about as parking is a nightmare. I experienced difficulties upon arrival and there was no adequate support from central office (to be fair, taxi dropped us at wrong place). I was promised a callback, but it never came and eventually, I solved the problem on my own (entry is like solving an escape room puzzle). the place has strong potential to be nice, but the pungent smell that greeted me was a stark warning of what to expect. The worse offense was the multiple layers of grime in the bathroom (with a sliding door - no lock), along with mold in the shower and the sewer smell that pervaded the entire place because the poor bathroom fan is unable to eliminate it. In fact, the apartment did not seem to have been deep cleaned between guests and I refrain from commenting on the cleanliness of the dishes/glasses. The place is meant to have an extra mattress in an alcove that was covered in dust from the past decades with a wonky ladder prone to an accident. I couldn't wait to leave the place and had the stay been longer than 2 nights, I would have sought alternative accommodation. Not a pleasant stay at all.
Agent replied · 16 June 2024
Hello Manuel,Thank you for sharing your experience. We apologize for any inconvenience you encountered upon arrival and any subsequent communication issues.Your feedback is important, and we regret that certain aspects of your stay fell short of expectations. We appreciate your understanding and will certainly address the mentioned concerns to enhance the quality of our services for future guests. We hope for the opportunity to welcome you back and provide a more pleasant experience.Best Regards,The Team @ stayaltido.com
1/5
TrustpilotTerrible
Terrible. Never received an answer, even for emergencies liked being locked out
Agent replied · 21 March 2026
Hello Viktor, thank you very much for your feedback. We’re sorry to hear that your experience did not meet your expectations. According to our records, we have always responded to your messages, although we acknowledge that some replies may have been delayed due to high volumes. We truly appreciate your patience and understanding, and we remain committed to improving our service. Joivy Team
5/5
TrustpilotFirst visit of many!
Porto has quickly established itself into one of my all time favourite cities that I ever visited. The Altido apartment just added to that. Absolutely enjoyed every bit of it. It is located close to Casa Da Musica next to the excellent new market though is still idyllically situated in a quiet backstreet. The apartment also comes with its own parking, which - as it turns out - is a superb addition as parking around the area can otherwise be very tricky. Add to that two air conditioned rooms, an iron, washing machine and dishwasher, it was everything I required for my trip as I had been for a wedding. All in all, I cannot wait to visit Porto again to stay at this fantastic and beautiful flat (oh also has a small balcony). Keep up the great work.
Agent replied · 16 June 2024
Dear Amit,Thank you so much for your incredibly kind words and for choosing ALTIDO for your stay in Porto. We're absolutely thrilled to hear that your visit to the city was such a positive experience and that our apartment contributed to your enjoyment.It warms our hearts to read your expression of appreciation. We're delighted that you found everything you needed for your trip.Your enthusiasm and anticipation for future visits truly motivate us to continue providing exceptional accommodations and service. We can't wait to welcome you back to any of our fantastic properties aroun Europe.Thank you again for your lovely review, and we're excited for the opportunity to host you again on your next adventure.Warm Regards,The Team @ stayaltido.com
4/5
Trustpilot4 nights in Milan
There’s a lot of mix reviews about this site so we were a bit spectacle about whether to book or look somewhere else but we gave it a chance and hoped for the best. Honest review: We actually had a great stay at Privata Umberto Masotto, Milan, the apartment was nice, clean and spacious the bed & sofa bed was comfortable. The apartment that was advertised on the website was 100% legit and looked the same. The place was very close to the metro which was good. Nice quiet neighbourhood. The only downside was there was no air conditioning in the apartment and only had one standing fan but we managed as it wasn’t that hot. Overall the place was nice and had all the amenities you’ll need. Check in was very easy so we didn’t have any problems with it & if you need to contact them they do response straight away. We would definitely book again with Altido in the future.
Agent replied · 16 June 2024
Dear Patricia,Thank you for sharing your experience of your recent stay in Milan.We value the honesty and fairness in your review, as it helps us understand where we're excelling and where we can make improvements. Positive reviews are our pride, as they validate our efforts and motivate us to work even harder in order to achieve our goal of providing exceptional guest experiences. On the other hand, negative reviews provide invaluable insights and show us the areas that we need to address to enhance the overall guest experience.We understand that mixed reviews can lead to uncertainty when choosing accommodations, and we're thankful that you gave us the opportunity to host you. We're thrilled to hear that your stay turned out to be a great one.Regarding the air conditioning, we want to clarify that the listing does indicate that the property is not equipped with air conditioning. However, we agree that having one would enhance guest comfort. We've already suggested this improvement to the owner.Your consideration of booking with ALTIDO again in the future is greatly appreciated and we look forward to welcome you back for another enjoyable stay.Best Regards,The Team @ stayaltido.com
5/5
TrustpilotFlat was clean and comfortable and very…
Flat was clean and comfortable and very conveniently located.
Agent replied · 30 December 2024
Dear Jane,Thank you for your feedback! We’re delighted to hear that you found both comfort and convenience in our flat’s design and location. We strive to maintain a level of excellence in cleanliness and amenities to ensure each guest enjoys a seamless, welcoming experience in the heart of the city and your words inspire us to continue doing so!It would be our pleasure to host you again, providing an equally memorable stay!Warm regards,the team at ALTIDO by Joivy
4/5
TrustpilotQuick responses!
Joivy seems to be always quickly responsive on the WhatsApp chat
Agent replied · 21 March 2026
Hello Jakob, thank you very much for your feedback. See you soon! Joivy Team
5/5
TrustpilotFabulous stay at Altido’s Converte…
Fabulous stay at Altido’s Converted flat in historic building in Edinburgh!From first contact to rocking up and staying at the accommodation, Altido were friendly and easy to communicate with.The apartment was as advertised if not better when there due to ambience and location.I would highly recommend stays through Altido due to speed of communication, friendliness and advertising accommodation that like as shown, if not better in person.Hats off to Altido, they’ve got a very good set up and hopefully more lovely Serviced Accommodation to choose from!
4/5
TrustpilotLovely apartment with a great location
Lovely apartment with a great location. My only complaint is the size of the bed in first room. It’s really very small to fit two people and the second room’s mattress needs replacing as it has two holes in it. The shower in the first bedroom also doesn’t work properly as the hot water trickles out.
Agent replied · 30 December 2024
Dear Vee,Thank you for your feedback! We’re delighted to know you enjoyed the apartment’s location and overall experience. Your comments on the bed size, mattress condition, and the shower in the first bedroom are invaluable and have been noted for our maintenance team to review and address promptly. Ensuring comfort and quality for our guests is always our priority, and your input helps us continue to improve. We hope to have the chance to welcome you again for an even more enjoyable stay!Warm regards,the team at ALTIDO by Joivy
4/5
TrustpilotGreat stay in a quiet location
Great stay in a quiet location. We enjoyed our stay here as it was a well sized room with everything needed for our stay. It was a very quiet neighbourhood which we enjoyed living like locals. The place is a stone through from the M4 subway which will get you into the heart of Milan in 15 minutes. The hosts were very responsive, we had an issue with the TV but it was responded to promptly.
5/5
TrustpilotApartment is realy big
Apartment is realy big and it looks just like in the photos. It is just strange that you should trow rubbish away.
Agent replied · 16 June 2024
Dear Zana,Thank you for your feedback, and we're glad to hear that the property met your expectations!We apologize for any inconvenience related to the rubbish disposal. It's part of our protocol for hygiene reasons to ensure a safe environment for the cleaning team. We appreciate your understanding and hope this didn't detract from your overall experience.Please feel free to reach out if you have any further questions or concerns. We hope to welcome you back for another enjoyable stay!Best regards,ALTIDO Team
1/5
TrustpilotI'd give 0 stars to this company if I…
I'd give 0 stars to this company if I could but unfortunately 1 is the minimum. This company cancelled my reservation in Edinburgh just a few days before my son's graduation and I was left scrambling for an alternative. I ended up spending much more for another flat which was further away simply because I had very little choice. I also wasted a whole day's work trying to find an alternative. That said, seeing all the other negative reviews this company has, maybe it was simply good luck that they cancelled last minute.
Agent replied · 16 June 2024
Dear Rana,We sincerely apologize for the inconvenience caused by the cancellation of your reservation. Our guests' satisfaction is of utmost importance to us, and we deeply regret any distress this situation may have caused, especially during such an important occasion like your son's graduation.Allow us to clarify that the cancellation was not made without reason. As a responsible business, we prioritize the safety and well-being of our guests. In this particular case, there might have been unforeseen circumstances or an issue with the property that led to the cancellation.Regarding the relocation option, we understand that it may not have been an ideal solution for you due to the distance from your originally reserved place. As a result, we advised you to explore other platforms to find an alternative that better suited your needs.Once again, we extend our sincerest apologies for the inconvenience caused, and we hope that your son's graduation was a joyous and memorable occasion.Best Regards,The Team @ stayaltido.com
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Want a trusted local agent to help?
Tell us what you need and we'll put you in touch. StayAltido hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
