Trusted Agent profile · London
★★★★★
1,099 reviews across 3 platforms
30 Stamford Street, London, SE1 9LQ
Settio Property Experience Ltd's office in London, at 30 Stamford Street, is rated 4.9 out of 5 across 1,099 reviews on three platforms, including 6 Google reviews rated 3.5.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI’m highly satisfied with the level of…
I’m highly satisfied with the level of service that Settio and every one of its agents provides. I would like to give a big shout out to Joshua Dunlop who dealt with my case, he was exceptional both in market knowledge and when getting me the best deal. Will not recommend Settio enough to people looking to rent in Manchester.
5/5
TrustpilotGreat service and professional.
The company has a clear process to guide the landlord through the journey and the person in charge is responsive and professional in delivering the service. Thank you.
5/5
TrustpilotOutstanding Support and Service - Erin Morgan
We recently had to deal with some details regarding the renewal of our lease. Naturally, the Renewal Consultant came to our aid, attempting to address our concerns. To say the least, Erin went over and beyond in order to facilitate the process and help us reach to a solution that would work for us. Solution-oriented, highly responsive and exceptional customer service. Thanks again Erin!
5/5
TrustpilotErin Morgan has been super organized
Erin Morgan has been super organized, timely on the renewal of my apartment’s tenant. Appreciate being informed at every step of the process. Thank you
Thank you for your wonderful feedback! We're so pleased to hear that you had a positive experience.
5/5
TrustpilotSettio Experience
I have been dealing with Settio since buying the property last year. My experience with the Settio team including the Property Manager Nadine has been great. Being an expat property owner, quality of management offered along with the regular updates gives me piece of mind that my property is in good hands. I would highly recommend them to other property buyers.
5/5
TrustpilotMidterm Inspection
Another superior service from Settio for my investment property in Manchester. Always keep me up to date about the conditions of the property thru the midterm inspection. The report and summary complied by Property Manager Oliver Franks is so comprehensive whilst easy to read. Very satisfied! Hassle-free.
5/5
TrustpilotOur experience with Erin
We had a good experience working and liaising with Erin during our tenancy renewal process. Erin is very responsive and helpful whenever we sent an email for our enquiry. Erin also provided us with recommendation during the tenancy renewal process. Beside that Erin also willingly listen to our request and help us with it. Thank you Erin for your assistance.
5/5
TrustpilotAlessia was a gem
Alessia was a gem! When I asked for help she resolved the issue so quickly! such a sweetheart and she found great solutions:)
Thank you for the excellent review! We're so happy to hear you've had a positive experience with us. Your satisfaction is our priority.
5/5
TrustpilotTenancy renewal
Many thanks to Erin for negotiating renewal of tenancy including increase in rent & for keeping me informed of progress. Her professional efficiency is much appreciated.
5/5
TrustpilotStaff are always courteous ,efficient…
Staff are always courteous ,efficient and keeps updating me on the journey from start till tenants move in to my apartment.Keep it up!
5/5
TrustpilotVery smooth working process and professional service
It's very pleasant to work with Settio. The whole working process is very clear step by step. During each step, the contact person is very professional. The email is always answered in time. In terms of the customer's questions, I can get satisfying explanations.
5/5
TrustpilotSettio - Jade Hamilton & Team - The best people in the business!
Incredible! That just about sums up my feelings about the Settio Experience!I have only ever had negative experience with the rental process in the past so going into looking at renting again, I was dreading the whole process.Jade & Settio blew those doubts away immediately! Jade Hamilton is an incredible person who has made the process seamless and without worry. She is genuine and has been so incredibly responsive! Renting a property is a big deal and so to have that quick response time is incredibly appreciated so any queries are answered really quickly which settled any worries.Settio also partners with fantastic companies like Reposit, JustMoveIn & GoodLord. Focusing on GoodLord Referencing, again, I’d only ever had bad experiences with referencing where unnecessary information was requested and the process felt very intrusive & almost threatening. That all changed whilst working with Settio and GoodLord. The process asks only what is necessary, and the process is incredibly quick with intuitive systems that link into Settio to provide a seamless service whilst still providing thorough yet necessary referencing checks.I can’t thank Jade and the Settio team enough for a wonderful experience! So thank you very much for making the property rental experience truly unforgettable!
5/5
TrustpilotCouldn’t recommend Joshua enough!
We recently changed apartments through Settio and had an amazing experience thanks to Joshua Dunlop! Joshua’s replies were quick, he helped negotiate our contract and made it possible for us to move in as close to our move out date. Couldn’t recommend him enough and appreciate the consistent support throughout this whole process. Excellent service, thank you so much!! 😊
1/5
TrustpilotWarning all renters
Settio managed an apartment I rented in Crown Street, Manchester, initially there was no issue with the move in process.When contacted regarding a 6 month inspection I agreed a set time slot for this to happen when I was there, I work from home so ensured I had no meetings during this period. However no one arrived, around 15 minutes after there was insistent knocking, I could not answer as I was in a meeting, it appeared they left then 15 mins after the same again, this time they let themselves in. Naturally I was very upset as I had not permitted them to do this, and I emailed to complain though and was advised it would not happen again.When moving out I paid £140 for a thorough end of tenancy clean which I inspected after and was very happy with. I handed over my keys on the agreed upon date and waited to hear from Settio.They did not send anyone to view the apartment until a week later, after this they sent me the report and informed me it was clear it had not been cleaned and I was liable to pay a £160 charge for a full clean, as well as another £200 for ‘maintenance’. As I had not taken any photos after the original clean (I did not think I would need proof) I had no retort or way of proving it was sufficiently cleaned beforehand.It appears as though they are renowned for this as I found out after multiple other residents have had the same experience and that concierge are also warning people when they leave.My advice if you are renting with them is to document everything, photos and videos from when you move in and especially when moving out.
Dear Siân, Thank you for taking the time to share your feedback regarding your experience with Settio during your tenancy at Crown Street. Your feedback contributes significantly to our ongoing efforts to maintain and improve our high level of service for our clients. I have discussed the initial attempt of the 6-month inspection with the property manager who was carrying these inspections at Crown Street out that day. The course of events explained between yourself and her are very different, I feel clarity on this is required before this is further addressed with the team. Regarding the end-of-tenancy inspection, we understand your disappointment with the inspection outcome noted in the report. Our process involves a meticulous review aligned with industry standards and guidelines outlined in the 'How to Rent Guide' which was provided to you at the start of your tenancy. We aim to maintain transparency and fairness in these assessments while ensuring compliance with these standards. The requirement for additional cleaning and maintenance is measured up with comparing the report upon move-in and move-out, this is carried out by a non-bias third party professional. The clean was charged as a light clean for the additional omissions left in the apartment and the maintenance charges; for making right and redecorating walls from a TV bracket and various nail holes, a bed slat which required refitting and a stain on a chair, all valid and chargeable. Your satisfaction is essential to us, we would appreciate addressing your remaining concerns personally. Please email us on complaints@settio.co.uk with a convenient time and preferred method for further discussion. Regards, Settio Management
5/5
TrustpilotThank you to Leo for making our move…
Thank you to Leo for making our move easy! It was the best experience I’ve ever had with an agency hands down!
Thank you for your positive review! We're so glad you had a good experience with us. Your satisfaction is very important to us.
5/5
TrustpilotWe have a great working relationship…
We have a great working relationship with Settio, as a Contractor they always go above and beyond in making arrangements with tenants and landlords alike. They always keep us informed and on task with whatever we are doing for them, especially Holly Keeney. Would highly recommend.
5/5
TrustpilotVery satisfied with Settio especially having a local staff support to provide guidance to the first time Land Lord
Very satisfied with Settio especially they have local staff I.e. Grace Chew giving very strong support and help to me in Singapore. She is very approachable, helpful, prompt and go the extra mile. Excellent service, great Job Grace! 👏👏👍
5/5
TrustpilotThank you to organize an great event to…
Thank you to organize an great event to introduce the new Renters’ Right Acts which will be effective in UK as of 1 May . Let us as a landlord in Uk with better understanding how to impact us as an investors .
5/5
TrustpilotSettio staff just tick all the boxes
As the apartment owner since new in 2021 at Affinity, Lawrence Place, Manchester I have had zero disappointment with Settio. They have found tenants who respect the beautiful apartment. When they eventually leave Settio almost immediately finds another tenant.
5/5
TrustpilotSpeedy and efficient switch between tenancies
Ellisa, Holly and Lilli-Rose all worked well together to co-ordinate an end of tenancy and quickly secure new reliable tenants.
5/5
TrustpilotA pleasant experience since day one
A pleasant experience since day one, from sorting out the tenancy paperwork to the check-in report and move in. My property manager Alessia is very responsive and helpful. I needed a mattress to be changed and she graciously took my request on board and liaised with the landlord to arrange a replacement in a couple of days.
5/5
TrustpilotVery good customer service
The service was great. Mr, Leo was really helpful and very knowledgeable. He answered all our queries about the contract and always try to give us any additional information required. Everything went smoothly with the team and we hope it will continue as good as expected.
5/5
TrustpilotHolly - Property manager
just want to say a massive thank you to Holly, my property manager she has been amazing, really made my move in process as easy as can be and very friendly and helpful throughout the process, would defiantly recommend Settio to everyone! they are amazing! again thank you Holly
5/5
TrustpilotExceptional Service and Fast Process!
I had a fantastic experience with Settio! The process of getting my flat was incredibly fast and efficient, and the location is perfect. Special thanks to Leo, who was extremely helpful, welcoming, and made the entire experience smooth and enjoyable. Highly recommend their service!
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