Every review we hold for the London office, from every platform, shown as written. First names only.
★★★★★ 5/5
TrustpilotOutstanding Service from Grace Zibaka
I want to express my sincere appreciation for Grace Zibaka’s exceptional work in managing my properties in Manchester.
Managing properties remotely requires a high degree of trust, and Grace has proven time and again to be immensely reliable, proactive, and thorough. She handles every aspect of property management seamlessly, from tenant communication and maintenance requests to ensuring everything runs smoothly day-to-day. Her professionalism, attention to detail, and prompt responsiveness give me complete peace of mind knowing my investments are in safe hands.
If you are looking for a property manager who is dedicated, efficient, and genuinely cares about delivering top-tier service, I highly recommend Grace. Thank you, Grace, for your fantastic work!
C · 6 October 2026
★★★★★ 5/5
TrustpilotHighly recommend Settio
Over the past few years of renting experience, Settio has undoubtedly been one of the best letting agents I have dealt with.
A special thank you to Zainab Khan, my Property Manager, who was always quick to respond to any maintenance requests and handled the entire move-out process smoothly and professionally. Her support throughout my tenancy was greatly appreciated and made the whole renting experience much easier.
Thank you, Zainab, for all your help during my tenancy. I wish you and the Settio team continued success and all the best for the future!
Jiayu · 25 September 2026
★★★★★ 5/5
TrustpilotSettio have been very responsive during…
Settio have been very responsive during this end‑of‑tenancy process
I have been working with Settio for my buy‑to‑let property in Manchester. Living overseas, I rely heavily on their property‑management support.
Special thanks to David Barraclough and zhihao Li for their clear, timely communication throughout this complicated check‑out and Reposit deposit‑claim case. They patiently explained insurance limitations, deposit‑protection rules and the 30‑day process, and set out realistic expectations for fridge‑drawer compensation and fair‑wear‑and‑tear assessments.
They have kept me well‑informed every step of the way, handling rent arrears and end‑of‑tenancy works professionally. It gives me great peace of mind as an out‑of‑area landlord. Very much appreciate all their hard work. Great job team Settio!
Bryan · 3 September 2026
★★★★★ 5/5
TrustpilotThank you, Holly Keeney and her team for their work at end of tenancy.
Thank you, Holly Keeney and her team for their work at end of tenancy. Holly arranged to complete check-out work well at end day of tenancy. Her team made an effort to complete a 55-page check-in inventory reports and photos record on schedule. New tenant could move in on target date and was happy with internal condition of apartment and inventory reports. Thanks to Holly Keeney and members of her team for coordinated effort in the job.
Donald · 14 September 2026
★★★★★ 5/5
TrustpilotGreat team at Settio
The team at Settio found me a new tenant after the existing tenants decided to move on for personal reasons prior to the proposed end of their term. Max, Lilli-Rose & Ellisha kept me fully informed at all stages of the process & the new tenant was found in record time so we have effectively no void period at the property. Excellent work, they really are very good!!
Jamie · 25 September 2026
★★★★★ 1/5
TrustpilotThree months and counting (Update), unresolved maintenance and repeated broken promises
I moved into my flat three months ago with maintenance issues already present, which I reported by email on 16th July with detailed descriptions and photos. My property manager, Oliver, has been aware since 23rd July. An independent engineer from On The House even attended on 28th August to inspect and document the issues. Despite this, a visit arranged for 22nd September turned out to be a fire alarm safety check, not the maintenance work, and when I called that same day, I was told to report the issues again from scratch, despite already having done so multiple times.
Communication throughout has been consistently poor. Replies from Oliver often took a week or longer, sometimes not coming at all, and I was only informed he'd been on annual leave after I'd already chased a follow-up. I also had a separate issue with a heating provider (Switch2) that required Settio to complete a sign-up on my behalf, I was told on 21st August this was "in progress," but when I called Switch2 myself, twice, I was told nothing had ever been submitted. A request to formally add my brother to the tenancy, first raised in June, has similarly gone unactioned for months despite providing all the required documentation.
I understand delays happen, but three months of unresolved, independently verified issues, combined with inaccurate status updates and poor communication, is not an acceptable standard of property management.
Nicole · 22 September 2026
Agent replied · 24 September 2026
We’re sorry to hear about your experience. This is not the standard of service we strive to deliver, and we’d appreciate the opportunity to put things right. Please email support@settio.co.uk with your property details and contact information so the relevant Head of Department can contact you directly to discuss your concerns and work towards a resolution.
★★★★★ 1/5
TrustpilotThe worst agency I have come across
The worst agency I have come across. Very difficult to deal with. Make false promises and then don't live up to them. Went up management to get it sorted, Even management did nothing. Even when trying to resolve problems, not following up, shit customer service. No commercial integrity.
Employees clearly have not been trained. Pushing issues within the organisation. No one wants to take accountability.
Would never recommend this to anybody. Stay away. Save yourself the trouble!!
Aryan · 4 October 2026
Agent replied · 10 October 2026
We’re sorry to hear about your experience and the frustration caused by the communication and lack of follow-up you’ve described. This is not the level of service we aim to provide, and we take your concerns seriously.
One of our senior team members will be in touch directly to discuss your tenancy further, review the issues you’ve raised and agree clear next steps towards resolving them.
★★★★★ 1/5
TrustpilotI was a tenant for two years
I was a tenant for two years.
I have found the management team to be continual liars. They make up clauses in contracts that do not exist, they make threats that they have no legal basis for and refuse to honour their obligations.
The beginning of tenancy clean was not performed as required. Any repairs required during tenancy were not performed.
The deposit was not released for no reason at all. They dragged the process our for months. They tried to trick me at the end of the tenancy into incriminating myself to put the property expenses of fair wear and tear under my name.
They seem to be a mix of incompetent and dishonest that is incredibly difficult to work with.
Anonymous · 12 September 2026
Agent replied · 10 October 2026
Thank you for taking the time to share your feedback. We take concerns regarding our service very seriously.
Unfortunately, because this review was posted anonymously, we can't identify the property or tenancy you are referring to and therefore cannot investigate the specific issues you raised.
We would welcome the opportunity to look into your experience and address any concerns directly. Please contact our Complaints Team at complaints@settio.co.uk with your details and property address, so that we can locate the relevant tenancy and investigate the matters raised.
We are committed to handling complaints fairly and transparently, and we would be happy to review the circumstances once we have enough information to identify the tenancy.
★★★★★ 5/5
TrustpilotI had a very positive experience with…
I had a very positive experience with Holly. She was always friendly, professional and helpful throughout the tenancy. Whenever I had a question or needed support, she responded clearly and was easy to communicate with. I really appreciated her patience and the way she handled everything, especially towards the end of the tenancy. Thank you Holly for all your help!
Yin · 23 September 2026
★★★★★ 5/5
TrustpilotGreat support and Service from Settio
Settio have been managing our property for over 5 years and throughout this time the support and service has been really great. Holly Keeney is our Property Manager and has done a great job of managing the process, keeping us in the loop on issues that needed to be resolved and taking decisions where needed to keep things moving, the team of Liam, Max, Sharon and Zhihao have also been a great support in various steps of the process! Thanks Scott & Ramona
Scott · 2 May 2026
★★★★★ 5/5
TrustpilotHolly Keeney is a very present property…
Holly Keeney is a very present property manager. She's happy to praise you, but will let you know if you need to change anything that contributes to your and everyone else's safety for example, or offer tips on how to better care for the property....which is very positive. I have been renting with Settio for 1.6 years and have no reason to complain.
Antunes · 30 April 2026
★★★★★ 5/5
TrustpilotExcellent Resolution to Initial Move-In Issues by the Property Manager
I recently moved into a newly built flat and encountered a couple of issues right after moving in. Zainab Khan, Senior Property Manager from Settio Manchester was incredibly responsive and immediately coordinated with the building concierge to get everything resolved quickly and smoothly. She was very helpful and supportive throughout the process. Really appreciated her assistance and excellent service!
Lionel · 12 May 2026
★★★★★ 5/5
TrustpilotGiovanna Saunders is very helpful and…
Giovanna Saunders is very helpful and detail in the course of claim against previous tenant for the damage and misuse during their stay. Every claim item is reasonably raised and eventually the claim is successful.
Lam · 9 October 2026
★★★★★ 5/5
TrustpilotMany thanks to Ellisha & Danny to…
Many thanks to Ellisha & Danny to complete the new tenancy & management for our apartment 🙏🙏🙏
Surprisingly, the new tenancy is perfectly completed in very short period by their great efforts 👍👍👍
G. & Herman
Gab · 17 September 2026
★★★★★ 5/5
TrustpilotZainab Khan my property manager from…
Zainab Khan my property manager from Settio has been working tirelessly on my behalf to sort out outrageous bills from ground rent and service companies with busted back-ends. Thanks so much Zainab!
Benjamin · 9 October 2026
★★★★★ 1/5
TrustpilotExtremely unpleasant experience, irresponsible agent
The property inspection was inadequate. On the very first day of moving into the apartment, at least three problems were discovered but they were not included in the move-in inspection report. When I was collecting the apartment keys, the agent informed me that there was no mail-box key, which meant that every time I needed to check my mails, I had to go to the concierge for help. The bed legs in the bedroom were broken, the electric windows in the bedroom couldn't be opened or closed, there were mold spots in the bathroom, and I reported these problems to Settio. However, no one ever replied. They were extremely irresponsible. The worst was the kitchen sink. Every night, a foul smell would seep out from it and fill the entire living room. This wasn't caused by kitchen garbage because I hardly used it. This smell made me vomit and I couldn't live in the living room. Even when there were such problems that seriously affected my daily life, Settio still did nothing.
Kassa · 18 February 2026
Agent replied · 25 February 2026
Thank you for taking the time to share your feedback. We are very disappointed to hear about your experience and sincerely apologise for the distress and inconvenience this has caused.
The issues you described including the incomplete inspection report, missing mailbox key, broken bed legs, faulty electric windows, mould in the bathroom and the smell from the kitchen sink are not the standard we aim to provide. We fully understand how upsetting it must have been to move in and immediately face these problems. We are especially concerned to hear that you did not receive a response after reporting these matters. That is not the level of communication or service we expect from our team and for this we apologise.
We would appreciate the opportunity to investigate this properly. Please contact us directly with your property or tenancy details so that we can review internally.
Again, we are truly sorry for your experience and thank you for bringing this to our attention.
★★★★★ 5/5
TrustpilotOne of best letting agents in Manchester
I had a really positive experience with Settio. My personal situation was a little tricky, but they were very professional and understanding throughout.
I especially want to mention Danny, the Property Manager. He was incredibly helpful and made the whole process much easier. He was always easy to reach, communicated clearly and efficiently, and genuinely took the time to understand my situation and help where he could.
I really appreciated Danny’s patience and customer care. It made a big difference, and I’m very happy with the service I received from Settio. I would definitely recommend them.
Juan · 3 October 2026
★★★★★ 5/5
TrustpilotRecommended for both sales and rentals
We have used Settio for both sales and rentals and although the current market meant that the sale had to turn into another rental period, ALL interactions with Settio staff on both sides of the fence has been nothing short of excellent. We now have two properties rented out through Settio, tenants for the first apartment were found within 24 hours, the second apartment took 36 hours and both achieved the maximum rental amount we expected. So far so good, please keep up the good work Settio. Richard
Richard · 24 September 2026
★★★★★ 5/5
TrustpilotHolly Keeney is undoubtedly the best…
Holly Keeney is undoubtedly the best estate agent I’ve dealt with. I had a small issue with the shower that revealed larger issues which took months to resolve. Professional, prompt and understanding most importantly. Alongside this other issues arose and she dealt with them within a day! I couldn’t have asked for any better
MM · 24 April 2026
★★★★★ 5/5
TrustpilotHuge thanks to Settio for helping us…
Huge thanks to Settio for helping us secure our new home. Liam was fantastic throughout the whole process. We managed to get the exact apartment we were after, and the move was seamless. They made a normally difficult process feel easy from start to finish. Thanks again to the whole team. :)
Tanisha · 30 April 2026
★★★★★ 5/5
TrustpilotGreat midterm report
Wish to thank Settio for a great job with the midterm inspection of my unit. Thanks for the detailed latest photos of the various parts of my flat and the assessment comments. Special thanks to Oliver Franks for putting the report together so that I can be properly updated. Well done.
John · 3 May 2026
★★★★★ 5/5
TrustpilotEllisha has been fantastic and we were…
Ellisha has been fantastic and we were able to quickly complete referencing and prepare the new tenants for move in setting a smooth transition between tenants !
Nyasha · 9 October 2026
★★★★★ 5/5
TrustpilotHuge thanks to Holly K
I want to give a huge thanks to Holly K for being enormously helpful with a permitted occupier request. Always responding quickly and being around when we had questions. Really grateful to her for all her support.
Grace · 29 July 2026
★★★★★ 5/5
TrustpilotI had an amazing exeprience with the…
I had an amazing exeprience with the Settio property experience team, especially Obed who extremly helpful and made our key handover process extremely smooth, i wish all other real state company follow his unique path
Abdullah · 30 July 2026
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
