Trusted Agent profile · London
★★★★★
1,115 reviews across 3 platforms
30 Stamford Street, London, SE1 9LQ
Settio Property Experience Ltd's office in London, at 30 Stamford Street, is rated 4.9 out of 5 across 1,115 reviews on three platforms, including 24 Google reviews rated 4.0.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotVery smooth working process and professional service
It's very pleasant to work with Settio. The whole working process is very clear step by step. During each step, the contact person is very professional. The email is always answered in time. In terms of the customer's questions, I can get satisfying explanations.
5/5
TrustpilotCouldn’t recommend Joshua enough!
We recently changed apartments through Settio and had an amazing experience thanks to Joshua Dunlop! Joshua’s replies were quick, he helped negotiate our contract and made it possible for us to move in as close to our move out date. Couldn’t recommend him enough and appreciate the consistent support throughout this whole process. Excellent service, thank you so much!! 😊
1/5
TrustpilotWarning all renters
Settio managed an apartment I rented in Crown Street, Manchester, initially there was no issue with the move in process.When contacted regarding a 6 month inspection I agreed a set time slot for this to happen when I was there, I work from home so ensured I had no meetings during this period. However no one arrived, around 15 minutes after there was insistent knocking, I could not answer as I was in a meeting, it appeared they left then 15 mins after the same again, this time they let themselves in. Naturally I was very upset as I had not permitted them to do this, and I emailed to complain though and was advised it would not happen again.When moving out I paid £140 for a thorough end of tenancy clean which I inspected after and was very happy with. I handed over my keys on the agreed upon date and waited to hear from Settio.They did not send anyone to view the apartment until a week later, after this they sent me the report and informed me it was clear it had not been cleaned and I was liable to pay a £160 charge for a full clean, as well as another £200 for ‘maintenance’. As I had not taken any photos after the original clean (I did not think I would need proof) I had no retort or way of proving it was sufficiently cleaned beforehand.It appears as though they are renowned for this as I found out after multiple other residents have had the same experience and that concierge are also warning people when they leave.My advice if you are renting with them is to document everything, photos and videos from when you move in and especially when moving out.
Dear Siân, Thank you for taking the time to share your feedback regarding your experience with Settio during your tenancy at Crown Street. Your feedback contributes significantly to our ongoing efforts to maintain and improve our high level of service for our clients. I have discussed the initial attempt of the 6-month inspection with the property manager who was carrying these inspections at Crown Street out that day. The course of events explained between yourself and her are very different, I feel clarity on this is required before this is further addressed with the team. Regarding the end-of-tenancy inspection, we understand your disappointment with the inspection outcome noted in the report. Our process involves a meticulous review aligned with industry standards and guidelines outlined in the 'How to Rent Guide' which was provided to you at the start of your tenancy. We aim to maintain transparency and fairness in these assessments while ensuring compliance with these standards. The requirement for additional cleaning and maintenance is measured up with comparing the report upon move-in and move-out, this is carried out by a non-bias third party professional. The clean was charged as a light clean for the additional omissions left in the apartment and the maintenance charges; for making right and redecorating walls from a TV bracket and various nail holes, a bed slat which required refitting and a stain on a chair, all valid and chargeable. Your satisfaction is essential to us, we would appreciate addressing your remaining concerns personally. Please email us on complaints@settio.co.uk with a convenient time and preferred method for further discussion. Regards, Settio Management
5/5
TrustpilotThank you to Leo for making our move…
Thank you to Leo for making our move easy! It was the best experience I’ve ever had with an agency hands down!
Thank you for your positive review! We're so glad you had a good experience with us. Your satisfaction is very important to us.
5/5
TrustpilotWe have a great working relationship…
We have a great working relationship with Settio, as a Contractor they always go above and beyond in making arrangements with tenants and landlords alike. They always keep us informed and on task with whatever we are doing for them, especially Holly Keeney. Would highly recommend.
5/5
TrustpilotVery satisfied with Settio especially having a local staff support to provide guidance to the first time Land Lord
Very satisfied with Settio especially they have local staff I.e. Grace Chew giving very strong support and help to me in Singapore. She is very approachable, helpful, prompt and go the extra mile. Excellent service, great Job Grace! 👏👏👍
5/5
TrustpilotThank you to organize an great event to…
Thank you to organize an great event to introduce the new Renters’ Right Acts which will be effective in UK as of 1 May . Let us as a landlord in Uk with better understanding how to impact us as an investors .
5/5
TrustpilotSettio staff just tick all the boxes
As the apartment owner since new in 2021 at Affinity, Lawrence Place, Manchester I have had zero disappointment with Settio. They have found tenants who respect the beautiful apartment. When they eventually leave Settio almost immediately finds another tenant.
5/5
TrustpilotSpeedy and efficient switch between tenancies
Ellisa, Holly and Lilli-Rose all worked well together to co-ordinate an end of tenancy and quickly secure new reliable tenants.
5/5
TrustpilotA pleasant experience since day one
A pleasant experience since day one, from sorting out the tenancy paperwork to the check-in report and move in. My property manager Alessia is very responsive and helpful. I needed a mattress to be changed and she graciously took my request on board and liaised with the landlord to arrange a replacement in a couple of days.
5/5
TrustpilotVery good customer service
The service was great. Mr, Leo was really helpful and very knowledgeable. He answered all our queries about the contract and always try to give us any additional information required. Everything went smoothly with the team and we hope it will continue as good as expected.
5/5
TrustpilotHolly - Property manager
just want to say a massive thank you to Holly, my property manager she has been amazing, really made my move in process as easy as can be and very friendly and helpful throughout the process, would defiantly recommend Settio to everyone! they are amazing! again thank you Holly
5/5
TrustpilotExceptional Service and Fast Process!
I had a fantastic experience with Settio! The process of getting my flat was incredibly fast and efficient, and the location is perfect. Special thanks to Leo, who was extremely helpful, welcoming, and made the entire experience smooth and enjoyable. Highly recommend their service!
5/5
TrustpilotProfessional, Reliable, and Outstanding Property Management Service
I have had an excellent experience working with Settio Property Experience Ltd over the past period managing my properties in Manchester. Their team has consistently been professional, responsive, and supportive, and they always handle matters with transparency and efficiency.
5/5
TrustpilotTimely Comms & Smooth Execution
Everything is always smooth with this team. Sarah Taylor kept me updated from months ahead of the previous tenancy coming to an end, through to onboarding a new tenant. it makes overseas BTL investing a fruitful and delightful endeavour. Thanks Sarah and team.
5/5
TrustpilotAwesome property manager
I’ve been a Settio customer in Manchester for several years now, and strongly recommend their services! They’re always on top of things, reply promptly, and help me sort out my property matters with a super high degree of competence. Special mention to Sam Bell, who helps me manage a property and have had a great experience with.
5/5
TrustpilotEasiest rental application experience
Leo made the entire experience of the rental application much more relaxed with their swift responses and relaxed communication. It didn't feel too formal or overwhelming at all and has made me more assured and excited to move into my new property.
5/5
TrustpilotGreat service
Great service, specialy Holly has been very helpfull
5/5
GoogleHad a fantastic experience with Settio. The team was professional, responsive, and made the entire process incredibly smooth from start to finish. Highly recommend them if you’re looking for a stress-free move in London!
5/5
TrustpilotExceptional experience during tenancy renewal
I just had my rental agreement renewed with my tenant. Big credit to Scarlet for her empathy, efficiency and effectiveness in communicating and negotiating the terms with the tenant. At no time was I left in the dark as Scarlet provided me market insights and gave me very timely updates on the negotiation progress. I couldn't have asked for anyone better to be on the task.Scarlet is also a testament to the culture of professionalism and client centricity at Settio.I would recommend this place in a heartbeat.
5/5
TrustpilotExcellent service by Holly and the…
Excellent service by Holly and the Settio team. Very responsive to enquiries which puts landlords at ease.
5/5
TrustpilotSettio - a stand out agency who deliver 5* landlord services
We have worked with Settio as a contractor carrying out cleaning for just over a year, we find their planning and organisation exceptional, we were delighted to be reconnected most recently with Zak Houghton having worked with him previously, he really does go the extra mile and feels like an extension of our team. Zak shows real diligence and commitment to achieving seamless results by working closely with all connected.
5/5
TrustpilotHolly was super helpful when my bed…
Holly was super helpful when my bed broke recently. She got a new one delivered really quickly, which made things so much easier for me! She’s always been great to deal with, and this just shows how reliable she is. Really appreciate her help!
5/5
TrustpilotMy Trusted Property Management Team
Settio deserved another credit review from me. A special thanks to Joshua who has been so patient, prompt and cooperative to find me a tenant that would meet the criteria of my new lender as I was in the midst of refinancing. I can't thank them enough, and the team have never failed to meet my expectation.Thank you Settio team, you guys were really awesome!
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