Trusted Agent profile · London
★★★★★
535 reviews across 2 platforms
8, St. Thomas Street, London, SE1 9RR
Sellmyhomecouk's office in London, at 8, is rated 4.9 out of 5 across 535 reviews on two platforms, including 21 Google reviews rated 4.8.
Tell us what you need and we'll put you in touch. Sellmyhomecouk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
GoogleSell My Home provided an excellent service in selling our shared ownership flat and getting us to completion. Daniel Thompson went above and beyond and assisted at every stage helping us get past any issues that came up. I would 100% use them again!!!
5/5
TrustpilotThey were very efficient in getting…
They were very efficient in getting potential buyers through the door. Fees were low compared to high street agents. Would definitely use them again if I have to, and recommend them to everyone who needs to sell their homes
Hey Olu,I'm so happy you was satisfied with the fees, and that you still managed to extract a lot of value for your home without worrying about commission!Best wishes!Laura@sellmyhome.co.uk!
5/5
TrustpilotUnrivalled.
"We are all in the gutter, but some of us are looking at the stars." Sellmyhome are the stars.I would recommend Sellmyhome without hesitation to anyone that asks. Actually, on reflection, I would recommend them even if they didn't.
Dear Charles,What a wonderful review. Your property was certainly a star in our eyes; we took real pleasure in selling your home near Queens Park, and we're sure the £7500 you saved by going online will be very well spent on the new baby boy :)Best wishes, and congratulations again!Robbie@sellmyhome.co.uk
5/5
TrustpilotExcellent and Reliable!!
We had thought of putting out home for sale for some time and didn’t realise how easy it was! Scott Cave and the rest of the team; Sharon, Caroline and Sarah had all helped to sell our home really efficiently. The whole process was seamless and we were all kept well informed throughout the whole process. Great Value for money as well as Excellent and reliable service. Just what you need when selling your home. I would definitely recommend them to my friends and family for future sales!
Hi Akaash. It's really kind of you to give the team a great rap and we're glad you had a successful sale outcome. In a competitive market, trying to deliver excellent service and value for money at the same time is important to us, so we're really happy to hear we are managing to achieve this goal. Take care and good luck with the move. Kind Regards The SellMyHome Team
5/5
TrustpilotFaultless
Tom and the team have made the process so smooth and simple from beginning to end. From the fab photographer to being able to organise your own viewings online at times that suit you, plus receiving some lovely flowers when we put our house on the market, the whole experience of buying and selling with an online agent has been brilliant, and I would definitely use them again.Thank you so much!
5/5
TrustpilotPersonal link
We purchased a property from Sell My Home and received more support from their representative Rosalind Levy than we did our own. We were given advice by them throughout a difficult period when others were uncontactable. We wondered at times throughout the process who we were actually paying.
Thank you for your positive review Rosalind always goes the extra mile for all.
5/5
TrustpilotReally impressed with the customer…
Really impressed with the customer service and efficiency. Tim Bentley went above and beyond to make the sale of our home straightforward, quick and smooth. Thanks again.
Thank you Karyn. We at Sell my Home try hard to always go above and beyond, very glad your move went smoothly
5/5
TrustpilotAbsolutely professional throughout…
Absolutely professional throughout Brendan was excellent his communication and attention to detail really helped us
Thank you Anna for your review. We always aim to be professional and go the extra mile for all our clients, both buyer and sellers. I will pass on your review to Brendon
5/5
TrustpilotExcellent customer service
I'd like to give a thumbs up to SellMyHome. I only engaged with Daniel and Harvey briefly whilst viewing and putting in an offer on a property, but I found their customer service to be very attentive, professional and courteous at all times, and I was kept informed throughout the process.I would have no hesitation in using SellMyHome in the future when selling a property.Thanks for the excellent service!
Hi Thank you for your review. I will pass on your compliments to Daniel and Harvey
5/5
TrustpilotRelaxed, professional process
Excellent communication from Rosalind and was always available to take phone calls for queries when purchasing the property. Very helpful local knowledge of key contacts for necessary appraisals/reports. Made the viewing process really relaxed, allowing you to get a good insight into the property.
Thank you for the review . Glad we were able to help. Local knowledge and experience are vital in the property industry. Rosalind certainly has an abundance of both. Glad we were able to help.
5/5
TrustpilotSell My Home were very efficient the…
Sell My Home were very efficient the portal provided with photos, the write up and the 3D tour are effective. Our Account Manager Anna was very good and provided timely interventions when required
Hi MariaThank you for the kind review, it was a pleasure to work with you.Please let us know if there is anything we can help with in the future.Kindest regards,Anna @ SellMyHome
5/5
GoogleBrendan is an exceptional estate agent who demonstrated expertise and professionalism throughout the selling process. He provided valuable insights, was responsive to inquiries, and negotiated an excellent price for my property. His commitment to exceptional customer service made the process stress-free. I highly recommend him.
1/5
TrustpilotRude and Patronising
Its great when things are going ok, but if something goes wrong then the staff are very rude We withdrew our sale with company in the end as i was disgusted in how someone spoke to me asking me to make a payment of £50 as i had to rearrange photographer, nothing was mentioned from the photographer or the sell my home, no terms and conditionsI would have paid the fee had the agent on the phone not had been so rude and patronising There loss not oursEdit- hounded me with phone calls to the point I blocked all there means of contacting me, my review was and still is a true statement of what happened.Now they are trying to get the review removed as it’s apparently damaging
Hi Nicky,We are very sorry to see your review and take any complaint/grievance incredibly seriously. We have tried a number of times to contact you to discuss this as we always like to hear our customers' opinions (positive or negative) and as you say, things with us are normally pretty great! With regards to the agent being rude and patronising, this is an issue that we do and have taken very seriously and hence why we have tried to reach out a number of times to you.We're sorry to hear that you felt the terms and conditions were not clear and did not agree with our policy of charging a cancellation fee. We have to charge a cancellation fee as our photographers are incredibly busy with numerous appointments and this fee is there to ensure that cancellations are avoided as much as possible as well as to ensure the photographer is compensated for their time. We also don't want to delay other customers from being able to book in their appointment and get their property ready for sale.The reason for us trying to remove this review is that the claim of no terms and conditions is not true and this was clearly explained again to the customer in writing upon booking their photography appointment on completion of their registration. Nicky, we're sorry again that we didn't get to sell your property and please do give us a call if you would like to discuss further.Kind regards,Harry from SellMyHome
5/5
TrustpilotGreat Service
During a very difficult time with my Dad having to go into a Nursing home and having to sell his house to pay for his care, Sell My Home did a great job and took a lot of pressure off us, securing a sale on the property within a few months. They were always available on line or at the end of the phone to help in any way we wanted. I would recommend them to anyone & definitely will use them again
Hi LorraineI am so glad we could help during this time and thank you so much for your kind review. Please don't hesitate to get in touch if there is anything else we can help with in the future.Best wishes,Anna @ SellMyHome
5/5
TrustpilotGreat experience using SellMyHome to…
Great experience using SellMyHome to sell my property. My account manager Anna was proactively helpful from listing to sale! Very easy platform to use (e.g. managing viewings and responding to queries).
Thanks Kia for the lovely review and I'm glad we got it over the line! It was a pleasure working with you.All the best moving forwards and please let us know if there is anything help with in the future.Kind regards,Anna @ SellMyHome
5/5
TrustpilotTop Class Service
We have used SellMyHome twice - early last year when we sold our own home and most recently to sell our daughter's home - they have literally saved us thousands of pounds!Do not use the online valuation - we found this to be very inaccurate. Use your common sense, or a local estate agent for a free valuation.However, the rest of the service is excellent. We liked the fact that we were in control of the viewings and could contact the viewers directly - it simplifies matters when you cut out the middle-man.The staff are extremely friendly and helpful and supported us through the whole process to completion.We would certainly recommend them and would use them again in the future.
Hi Judith! Thanks so much for your review and putting so much trust into our services, and congrats once again on saving thousands!We also appreciate your feedback on our online valuation tool, rest assured we quickly realised our in-house team of chartered surveyors provided a much more accurate valuation, so we've deleted the original tool.Lastly, glad you found full value in cutting out the unnecessary middle man, and it was our pleasure working on another property of yours.Until next time, all the best!Raj @ SellMyHome
5/5
TrustpilotI do not usually write reviews!
I do not usually write reviews! The Team at Sellmyhome were really helpful and informative but never pushy. I would have no hesitation in recommending them or using their services again in the future.
Dear Ann, Thank you very much for your kind words, and for taking the time to leave us a review. We are thrilled that you're happy with the service that you have received. Please let us know if there is anything that we can do to assist in the future and don't forget our refer a friend scheme (https://www.sellmyhome.co.uk/referafriend). I wish you all the best in your new home!Kind regards, Bianca@Sellmyhome
5/5
TrustpilotSeamless for first time buyer.
Seamless for first time buyer.From the virtual walkthrough on the website (which feels like you are actually in the flat!) to the service from the estate agents and account handlers it was seamless and friendly. As a first time buyer it can all seem very overwhelming but they were very patient and put me at ease. Anna, my account handler, was absolutely amazing. I wish everyone I had encountered through the whole buying process was as approachable, understanding and clear. RECOMMEND!!!!!!
What an amazing review Gracie, I and the rest of the team really appreciate it - your words mean so much! It was a pleasure handling the account.I can only imagine what it's like first time round, it's great to hear that you had a good first-time experience and very happy to have been a part of the process, which can be, as you say, overwhelming.Wish you all the very best, Anna@SellMyHome
5/5
TrustpilotAnna Willis , thank you
Anna has made what was a difficult transaction in the midst of a global pandemic, an easy exchange. She has been courteous, professional and responsive at all times, also friendly and always available to help and offer advice. We can't thank her enough for her help and business acumen, she is to be both commended and highly recommended! Thank you Anna!
5/5
TrustpilotGreat low cost service.
Great low cost service.I used sellmyhome after being caught up in the emoove demise and was surprised at how professional and quick their service was. I was lucky enough to make use of the half price offer which made it exceptional value. The agents were in regular contact, very polite and efficient at getting back to me and progressing the sale. I had four offers in my first 2 days of viewing. The photography was excellent. I would definately use sellmyhome again.
Hi Richard, thank you for this glowing review. Quite frankly, it was just unfair the position you were left in, so we're just happy we could help! I'm so thrilled you were satisfied with the service you received, and if it comes to it, we certainly look forward to working with you again in the future!Many regardsRaj @ SellMyHome.co.uk
5/5
TrustpilotWould highly recommend.
After doing much on line research, we decided to use SellMyHome to help sell my parents house, following poor service from high street agencies who's answer to everything seemed to be 'drop the price'. SellMyHome never once suggested this, in fact quite the opposite. Their photo's of the house, and follow up to viewings was outstanding. I have no hesitation in recommending their services and will definitely be looking to use them when we sell our own house. Very happy!.
Very kind words Vivienne, your review means a lot to all the team here! Happy to hear you've had a great experience with us. Thank you for putting your trust into an online agent.We've enjoyed having you as a customer, it must be said that you were very easy to deal with.Best wishes and if you need anything else from us, we're just a call away.The SellMyHome Team
5/5
TrustpilotCouldn't have asked for more
We decided to use Sell My Home after reading the wonderful reviews on Trustpilot. I was somewhat sceptical at first because (a) we had never used an online estate agent before, and (b) the reviews seemed almost too good to be true (97% excellent!).We chose the pay up front option, which wasn't the cheapest compared to other online agents, but was still a huge saving on the traditional commission-based model.From the moment I picked up the phone, every experience I had with SMH was positive. The registration was easy, the photography was excellent, and customer service second-to-none.After our house want up for sale on the Thursday, we had several viewings on the Saturday, and had accepted an offer on the Monday.Unfortunately, our buyers had a change of circumstance and pulled out of the sale 2 months later. Another 30+ viewings and 6 months later, we have finally moved into our new house.I can't praise Harry enough for all of his hard work in getting us over the line. He was always there providing support and guiding us through the process. His effort and commitment to helping us get the sale couldn't have been greater. He's a credit to SMH and his profession. I owe that man a beer!All in all, I can't recommend SMH enough. They are offer an excellent product at a very competitive price, but what makes the real difference is the people. Whoever you deal with is friendly and professional, and they all seem genuinely aligned in doing the best for their customers.I'll be recommending SMH to all of my friends.
Thank you Adam for this fantastic review. We are happy to hear that you've had a great experience from start to finish. The fun doesn't have to stop there, as you may know, you are entitled to a £50 voucher of your choice when you recommend others to list their property with us. Please follow the link below to sign in to fill in your friends' details: https://www.sellmyhome.co.uk/referafriendOnce again, congratulations with the sale and thank you so much for sharing your experience.Harry & The SellMyHome Team
5/5
TrustpilotFaultless
Faultless, I couldn’t recommend them more highly. Harry’s expertise, diligence and commitment were second to none. He sold my home in 3 weeks for the asking price in a difficult market. Although I paid up front, Sellmyhome’s motivation and personal service could not have been improved. Their model works well because they focus on the quality of the property’s on line presence, I had offers from more than half of the people who viewed my house. My experience of high street agents is that they send a lot of people round but few who are actually very interested. Sell my home appears to be a small but experienced and highly motivated team. I wouldn’t use anyone else.
Dear Sharon,Thank you very much for your review and your kind words. It was a pleasure helping you sell your home and we were thrilled to get you the full asking price on the same road that a number of traditional agents are struggling to sell properties.The offers must have been down in part to your ability to sell the property during viewings and your passion to inform the buyers of what a great property yours was. We wish you all the best in your next adventure.Very best wishes,Harry@sellmyhome.co.uk
2/5
TrustpilotDifficult to buy from
As a buyer, Sellmyhome are poor to deal with. They almost refused to send me a Home report & why should I sign up to their website just to be able to ask a question about the property? Their reps have never seen the property & have no idea of the location, so there is no point talking to them. As a buyer, I would in future avoid any house advertised with them.Sellmyhome complained to Trust pilot about this review.
Hi there,We're very sorry to hear of your complaint. But we have reported this review as it's clear you had not interacted with a member of our team at any point, therefore we deem that you aren't in a position to review our services.We've found that you registered via our website outside of office hours with no record of attempting to contact us in our call logs or via email. We do pride ourselves on responding to all customer enquiries promptly, and operate a 24 hour phone line to ensure that no query is missed!Regards,Raj @ SellMyHome.co.uk
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Tell us what you need and we'll put you in touch. Sellmyhomecouk hasn't joined The Trusted Agent yet, so we'll pass your enquiry to them or to up to three other top-rated agents near London.
