Trusted Agent profile
★★★★★
232 reviews across 2 platforms
Great Titchfield Street, London W1W 8AX
Scraye's London office at Great Titchfield Street is rated 4.5 out of 5 across 232 reviews on two platforms, including 1 Google review rated 5.0. Checked 9 October 2026.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotLuis
Luis, the agent that helped me look for a property was amazing. He was very attentive and understanding of my limitations and was able to connect me with amazing properties. I would greatly recommend, he got back to me in a matter of minutes Avery time I got in touch with me, and was updating me constantly.
1/5
TrustpilotNo deposit protection
Started letting process but they cancelled the viewing after the holding deposit was paid. No response by phone after payment was made. Also no option for the deposit to be refunded when the tenancy was cancelled. No deposit protection. Not recommended, please check before making any payments.
Hi SergioHope you are well. We were sorry to read your negative review. We understand it is frustrating to lose your holding deposit - however, kindly note that you were informed prior to paying the holding deposit that this would not be refundable by the landlord should you decide to cancel and withdraw your offer. This is done to protect the landlord when a property is removed from the market against voids incurred if a tenant no longer wishes to proceed. As was the case in this instance, you requested to cancel your offer in the midst of referencing and the landlord subsequently exercised their right to retain your deposit. No funds were retained by Scraye. Kindly note that the deposit protection scheme applies for the security deposit once a tenancy is completed, which was not the case in this instance and does not apply to to the initial holding deposit stage.Kind regardsOperations
5/5
TrustpilotAram from the Scraye team went over and…
Aram from the Scraye team went over and beyond my expectations to assist me in every regard. Wonderful team, wonderful company!
5/5
TrustpilotScraye is reliable and efficient!
5/5
TrustpilotVery much helpful from scraye team
5/5
Trustpilot5/5 stars for Scraye!!!
5/5
TrustpilotGreat Service
Great service from Aram a few weeks back, walked me through everything step-by-step. Will definitely be using Scraye again.
5/5
TrustpilotScraye.com exceeded my expectations
Scraye.com exceeded my expectations! Judy provided exceptional assistance and was a true professional in helping me find the perfect property. The service was top-notch, making it the best experience I’ve had in property search. I will undoubtedly return next semester to rent through Scraye. Thank you for making the process so seamless!❤️❤️❤️
5/5
TrustpilotSharing a nice experience
I had a nice experience with Scraye. It showed me a lot of amazing properties.
5/5
TrustpilotFab experience!
Such a lovely, efficient and communicative team. The process was very easy too. Perfect overall and I will definitely continue using Scraye in the future!
Hi JenniferThank you for the feedback :) We very much appreciate it!Kind regardsOperations
5/5
TrustpilotChoosing a reputable agency, such as Scraye, enhances the renting experience. Understand your lease, tenant rights, and market trends for informed decisions.
I had a wonderful experience with Scraye while renting an apartment in London. Their attentive and knowledgeable service made the process smooth and enjoyable. I highly recommend their services to anyone seeking real estate assistance.
Hi MarianaThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
5/5
TrustpilotHighly Recommend Scraye!
I booked a house via Scraye for my family friend and they were really efficient and helpful even after working hours.
5/5
TrustpilotIn regards to Joralyn,
5/5
TrustpilotScraye have been a great asset to our…
Scraye have been a great asset to our business. As a family run estate agents in Central London, Scraye have been a great tool for us to expand our business. They have helped in the rental of our properties and reduced the time in finding a tenant. The team at Scraye are very friendly and offer a very professional service with excellent communication throughout the rental process. Scraye is a great tool for any agency looking to expand their business at a low cost and without hiring more staff. They have now become an essential part of our business and I highly recommend them.
5/5
TrustpilotOverall great experience
Overall great experience, went above and beyond to help us find our property, come to an agreement with the landlord, and align on critical next steps. Thank you very much!
Hi AhmedThank you for the positive feedback! We very much appreciate it :)Kind regardsOperations
5/5
TrustpilotNice platform
Nice platform! I always recommend friend to use Scraye to find their new home in UK.
5/5
TrustpilotI used Scraye for the deposit
I used Scraye for the deposit, and the whole process was a smooth transaction. But what really made it stand out was the Scraye team. They didn't just stop at the basics, they went above and beyond in ways that felt genuine and thoughtful.
5/5
TrustpilotOne in a million
I first found these guys on Google, when searching long and hard for somewhere to rent in London. I found the perfect property and placed my holding deposit, due to unforeseen circumstances I had to withdraw my application. Not only did Scraye offer their support, suggestions and options to me. But they returned my holding deposit in full within 24 hours. They understand my situation, offered me help, but also showed genuine care my returning my money in full. This deposit was non-refundable, so this wasn’t something they had to do for me. They just did. Thank you Scraye - you are one in a million.
5/5
TrustpilotI’ve really enjoyed this…
I’ve really enjoyed this service,especially the feedback and potential new property questions from joralyn ;she seems like a very sweet person thank you so much Scraye, I will come back later in the future to you.
1/5
TrustpilotI would avoid Scraye
I would avoid Scraye. Simply a 3rd party complicating things, with a lot of unprofessional people.
5/5
TrustpilotGreat Service received throughout the…
Great Service received throughout the process. Smooth operation and amazing service provided to Landlord and Tenant. Couldn’t recommend enough.
Hi MarinaThank you for the feedback :) We very much appreciate it!Kind regardsOperations
5/5
TrustpilotExceptional Service - Highly Recommended!
I have been working with Scraye for several months now and I look forward to continue forging a long term partnership with them as their service is absolutely exceptional. Corentin, Yorick and the whole operations team are incredibly helpful, professional and always ready to assist above and beyond. They have been a great asset to my business and I would highly recommend their services to other agents and tenants also. Thank you for all the amazing work!
5/5
TrustpilotScraye Highly Recommended - Corentin is exceptionally professional
A different level of service. I'm absolutely pleased with their service. You can't compare their services with the high street agencies. They took care of all certificates required for rental properties as well as dealing with some maintenance required before the tenant moved in. They even covered the rental cost, when the tenant decided to sign the contract later than expected. Thank you guys.Corentin and their dedicated Operations team were also extremely helpful in both communicating and assisting whenever needed, very smooth. Can't wait to more business with them soon again. also I hope they cover more areas shortly.
1/5
TrustpilotDishonest, disorganised, and completely unaccountable
Our experience with Scraye was one of the most frustrating and stressful rental processes we’ve ever gone through.
Where the same review appears twice we show it once. We leave out reviews that name another agent or another of the brand's offices.
Scraye's London office has 232 reviews across two platforms: 1 on Google, 231 on Trustpilot. Reviews may appear on more than one platform. Checked 9 October 2026.
Scraye is rated 4.5 out of 5 across all 232 reviews, and 5.0 out of 5 on Google from 1 reviews, checked 9 October 2026.
Scraye, Great Titchfield Street, London W1W 8AX.
Ratings and review counts checked 9 October 2026. Is this your office? Claim your page.
