Savills New Homes London reviews

★★★★★ 5/5

Trustpilot

Paige was super efficient

Paige was super efficient and professional in what was a pretty complicated and challenging process, certainly not for the faint-hearted. She explained clearly the reasons and solutions for the many hurdles that we faced and looking back we could not have asked for more. Our client is now happily in the dream home that they wanted. Would happily recommend both Paige and the Savills team in Hampstead to anyone. Thank you. Nigel and the team at Synergy Housing.

Nigel · 24 May 2022

★★★★★ 5/5

Trustpilot

Oven repair

Had speedy response to my problem and repair now done only some 36 hours after reporting it. Excellent service.

Mr · 17 September 2026

★★★★★ 5/5

Trustpilot

Well worth considering

Anthony, Kelly and Felix were all a pleasure to deal with. I'm a landlord with over 10 years experience and all those mentioned were professional, responsive and helpful in my dealings with them. In particular, Anthony conducted seven viewings on a single packed day and I received an email from him the next morning with four offers over asking, presented in a digestible format with his thoughts on each - the first time anyone has taken the trouble to do this. Also, he doesn't call you "mate" and chew gum, which is a bonus!

Mr · 9 February 2022

★★★★★ 5/5

Trustpilot

I can highly recommend Savills in Islington

I can highly recommend Savills in Islington for their professionalism and knowledge of the local market. Dan Fox worked with me to sell my house in Highbury through the pandemic and his creative approach helped sell the house to the right buyer. Sophie Norris also worked with me and helped support the buyer. She was at all times professional and a pleasure to work with. Her mature and calm approach kept the buyer level headed through what is a stressful time. Thank you Dan and Sophie for your creative approach support and selling my house to the right person at the right price.

Grant · 2 February 2022

★★★★★ 5/5

Trustpilot

Savills Cotswold House

Dealing with Kay McCluskey was an absolute pleasure. She couldn’t have made the process of buying a home more stress free and smooth. Kay was there to answer any and all of our questions and always put our minds at ease making the process fun. We consider her the first friend we made in this amazing new town. We can’t thank Kay and the entire team at Savills (Cotswold House) enough for making our experience an unforgettable one.

Sargina · 29 April 2022

★★★★★ 5/5

Trustpilot

I recently used Savills to sell my house

I recently used Savills to sell my house. Jon Lacey was my primary contact and he was excellent. Prior to getting an offer he kpt me well informed of progress including feedback on all viewings. When we had an offer made he was proactive in handling it and negotiating an improved offer which I then accepted. Best of all, during the sale process after I accetpted the offer he remained very active,chasing progress and keeping me well informed. Without doubt the best individual estate agent I have ever dealt with

Steve · 17 January 2022

★★★★★ 5/5

Trustpilot

A fantastic experience. I was incredibly impressed with the…

I was incredibly impressed with the service that Savills offered. They sold our house within 3 months and I felt well informed at every stage. Troy from the Bristol office did a brilliant job. He conducted a thorough appraisal and valuation of our property and had expert knowledge of our local area. His report also gave a clear marketing strategy which provided brilliant results. The marketing particulars produced were excellent and the viewings were conducted during times that worked well for us. Troy maintained brilliant communication at all times and was always available to speak to. He went above and beyond and was involved in every stage of the process. Selling a house is often stressful but Troy and his team made the process feel very easy and everything ran incredibly smoothly. I would definitely recommend Savills to sell your house and we are very happy we chose them. Thanks so much Troy and the team.

Trin · 12 January 2022

★★★★★ 5/5

Trustpilot

Efficient and caring

From the start the team at Savills,Cobham, were professional and helpful. They did a seamless transfer from one letting agent to another and helped the process of letting, run so much smoother. Charlotte our agent was a total superstar and answered all my (numerous!!) questions with patience and understanding. When we got any snags in the road she promptly resolved them and ensured that the whole experience was as pleasant as it could be. Thank you Charlotte for everything.

Sarah · 2 February 2022

★★★★★ 5/5

Trustpilot

Cannot recommend Jamie Carter & every…

Cannot recommend Jamie Carter & every member of his team highly enough. Their forthright manner was perfect. They were professional, courteous, honest, truthful, direct & all so delightful to work with. We enjoyed every minute of the sales process with them & a little sad when the sale was completed if we are honest. Perfect consistency throughout, didn’t matter if a team member was on holiday or day off. It must make a difference with the office sharing commission as apposed to one particular sales person. Certainly a plus if one is comparing agents. Wasn’t the reason we chose Savills. The helpfulness & friendliness of Alison in the office, when we made the initial call & meeting Jamie when he came to value, no contest. As long as their advice is taken on board, after all they have the knowledge & expertise, one could not ask for a better company to sell one’s home

Mrs · 6 December 2021

★★★★★ 5/5

Trustpilot

Charlotte at Savills is a star!

We engaged Savills to sell our property in October 2019. We had a number of viewings before the couple who eventually bought our property. It was fraught with problems yet Charlotte established a relationship with our buyers to keep them informed of progress. I truly believe it's Charlotte's determination that kept the sale going despite numerous problems. I can't thank Charlotte enough for her tenacity to keep both me and our buyers informed every step of the way. I never stop singing praises for Savills service and how thorough Charlotte was. Thank you.

Mrs · 26 November 2021

★★★★★ 5/5

Trustpilot

Absolutely fantastic from start to end

Anna has been absolutely amazing from start to finish. She always went the extra mile in ensuring everything was covered and both myself and the buyers have had a stress free journey thanks to Anna and the whole Savills team. I have never sold a property before and I was incredibly impressed by the level of care and professionalism that Anna always demonstrated, even when I had a few emotional moments! Thank you Anna and everyone at Savills for ensuring my sale was a smooth process and thank you for achieving maximum interest and value for my house sale.

Isabella · 21 November 2021

★★★★★ 5/5

Trustpilot

Savills Petworth

Sam from Savills in Petworth was fantastic, extremely professional with a wealth of knowledge of the property market, she kept me informed at every stage and always at the end of the phone for any assistance needed.

Kim · 23 December 2025

★★★★★ 5/5

Trustpilot

Remarkable customer service

Remarkable customer service! Especially Sam Ing (property manager), who was always quick and efficient when it came to resolving any issue regarding the property. He answered all my queries and questions with great transparency and professionalism, allowing for a very smooth and stress-free tenancy.

Tudor · 17 September 2024

★★★★★ 5/5

Trustpilot

Very helpful during purchase process to speed things up (Sophie of Savills Islington)

We bought a flat that was on Savills Islington's books. Sophie was our main contact who was incredibly helpful during the process. She was really good at chasing things up like the management pack, most importantly ensuring communication between the two sides' solicitors went as smooth as possible, organising extra viewing pre-exchange, etc. The branch even gave a little welcome gift on the day we got the keys to our new place.Two points I do remember that could have been better in my opinion. First, at the start of the purchase process the mortgage valuation took much longer than we wanted. We asked for Sophie/Savills to check with the relevant valuation companies whether they could speed things up, as we knew other estate agents had done this for us in previous (ultimately unsuccessful) purchase processes. We were told to do this ourselves as we were the customer and not the seller (i.e. their customer), despite the process' timings would be in the interest of Savills and the seller as well.Second, before going into the process of buying a property: when trying to book viewings sometimes the time it took for the agent to call back (if not immediately available) was longer than the receptionist promised, so I had to chase up.But overall we were very happy with Savills Islington and Sophie as our contact person -- hence the 5 stars.

Gerhard · 5 November 2021

★★★★★ 5/5

Trustpilot

Ben Varma is a real professional

Ben Varma is a real professional. In a nutshell. Fair , understanding, evenhanded , I was very impressed with how he has handled a difficult move for us to St John’s Wood and has everyone’s respect and understanding. I cannot recommend him enough . Excellent.

Ian · 30 August 2024

★★★★★ 1/5

Trustpilot

Savills manage office nightmare

Savills and Canmoor took over the management of our serviced office building and it's been problems since. They rushed to override all the existing systems and processes and made a complete mess of it. 6 months later we still can't get accurate invoices from them. We've probably wasted a business day of time trying to get accurate paperwork for our accounts and they just can't manage it. If Savills take over your managed office building you're probably going to want to move.UPDATE: Savills: here's the information you've asked for.UPDATE 2: Unfortunately Savills response that they take this seriously is looking like just a marketing ploy as they haven't stepped in to sort it out yet.CENTRE: Witney Business and Innovation Centre.Since Savills took over, we lost the ability to use direct debit and moved backwards to standing order which means we have to change the value manually if the monthly fee changes.Savills aggressively took over and cancelled invoices by the centre we'd already paid and demanded they be repaid using their system causing an unnecessary mess of invoices.Unfortunately as well, they couldn't cope with invoicing and multiple invoices with incorrect information have been sent. Time was wasted correcting these.Confusion was then created around contract changes they were going to mandate. This seems to have gone quiet.They then spelled our email address wrong, so we didn’t receive invoices. We wasted time getting these sent so we could have correct accounts. They said this was fixed. It wasn't.Three months ago we didn't receive invoices again. Savills demanded we continue to pay even though we had no paper trail. They said the problem was that they'd misspelled our email address. They said this was fixed. Again, it wasn't.We said we were cancelling our standing order and we would only pay when we receive an invoice in future. They said we'd be in breach of contract and got quite defensive. We again didn't receive an invoice, so we didn't pay. Savills didn't seem to notice.So we contacted them again. They said the problem was that they'd misspelled our email address. Again, they said this was fixed, maybe it is, but they said they have no way to test it until we get the next invoice.We checked the invoice is for the wrong amount. Again. We asked for a rent reduction to compensate for the time which is now probably two business days of chasing and correcting. They refused.We're now spending time booking appointments with other office companies for an office move and every time we ask to confirm the management company isn't Savills.Such a shame that Savills is making the centre look bad. The centre was exceptionally well managed before Savills came, they really add no value and are just a problem.

David · 28 October 2021

★★★★★ 5/5

Trustpilot

Great experience

We had a great experience working with Oliver Hudson throughout our tenancy. He was always responsive, professional, and genuinely helpful whenever we needed support. We really appreciated how smoothly everything was handled from start to finish.

Martina · 6 May 2026

★★★★★ 5/5

Trustpilot

5 star service at Savills Telford

the team is professional and helpful. the process was made easy and they followed up every appointment immediately giving feedback at every turn. I would highly recommend going the extra mile to appoint them as your agent to sell your property, they are a stand-out service compared to others locally. well done to all of the team, especially Rosie, who is a committed, confident and professional member of the team. the whole experience was easy and stress free, thank you

Victoria · 30 September 2021

★★★★★ 5/5

Trustpilot

The service provided by Savills Mayfair…

The service provided by Savills Mayfair was exceptional. They were professional, thorough, always attending to queries whilst also friendly and courteous. This, particularly in the context of the challenges presented by the Covid-lockdowns and involving pricing reduction discussions which were all carried out in a respectful manner. Efficient all round.Claire Reynolds, in particular, has exceptional work ethic and professional integrity. She was knowledgable, sensitive and pitched the right tone.Ellen Auletta, her PA, was always helpful, efficient and pleasant, focussed in great detail to take on board and resolve floor plan discrepancies.All in all, Savills performed above expectations from the start to the final completion.

K · 29 September 2021

★★★★★ 5/5

Trustpilot

Great service and a positive experience

We recently moved from Kent to Cornwall and would like to express the very positive experience we had with Savills. Not only were they professional and friendly throughout, but also efficient and knowledgeable. We were given regular updates and kept informed throughout the whole process. I would like to thank Chris Clifford and his team in the Truro office for all their efforts in making our move as stress free as possible and for the very good service they provided. I would highly recommend Savills to anybody who is thinking of looking to buy/sell.

Fran · 27 September 2021

★★★★★ 5/5

Trustpilot

Paige is a fantastic asset to the…

Paige is a fantastic asset to the company. She helped us rent out our flat recently. She is professional, very hard working, polite, focussed and supportive member of the Savills letting team based in Hampstead. I gave her a few challenges at short notice (1) to help us find the right tenant (2) to make sure the flat was cleaned properly and (3) the inventory completed through a respectable inventory company before the next tenant moves in. Cheers Paige - you were great…we very much appreciated you giving us a personalised customer service ThanksBhop & Billie

Bhop · 24 September 2021

★★★★★ 5/5

Trustpilot

Paige was AMAZING!!

Paige was amazing! She was friendly, patient, kind, flexible, very helpful and understood quickly what we were looking for. There was a specific requirement I had about the flat we wanted and she was so thoughtful about it. Not at any point did I feel pressured to settle for something that I wasn’t sure about. I can’t recommend her enough. She is going to be my go to person- if and when we move ! We love the place! Thank you Paige!!!!

Customer · 24 September 2021

★★★★★ 5/5

Trustpilot

Global Relocation Assistance

The Savills team have been like a family to us after a major global relocation during clvid restrictions. I was able to find a wonderful place to live from Hong Kong and manage the whole move in advance seamlessly. Rebbeca Leigh and her team have looked after all our needs, helped welcome us to the area. Thank you for your professionalism, clear communication and help finding solutions in what has been a very unpredictable period of time.

Joe · 22 February 2022

★★★★★ 1/5

Trustpilot

Absolutely horrendous for tenants to let with

I secured a flat offer to let with savills acting as the agent.Even though I easily passed referencing they still failed my reference because my employer does not have a UK landline number. They did this on the day I was meant to be moving after a week of trying to get help. I was only spoken too by a sirly letting agent. Who was incapable of listening and essentially broke the letting offer and returned my initial holding deposit the day before i was meant to move. Absolutely horrendous. Worst estate agent in London.

Adam · 9 August 2021