Savills New Homes London reviews

★★★★★ 5/5

Trustpilot

Savills Primrose Hill, genuinely five-star

I cannot recommend the team at Savills Primrose Hill highly enough. In the space of just one month, and in an extremely difficult property market, I completed the sale of two properties thanks to Savills. From my very first meeting with Elias, I felt I was in safe hands. His advice throughout was solid, straightforward and realistic, and that professionalism clearly runs through his team. Rohan and Gabriella were both excellent, with Gabriella in particular being the driving force behind getting these two sales over the line. One of the transactions was particularly tricky, but she managed the whole process brilliantly, keeping everything moving, staying on top of every detail and remaining completely unflappable throughout. Together, Elias, Rohan and Gabriella are without doubt the best estate agency team I have worked with. Estate agents can get a bad rap these days, but my experience with Savills Primrose Hill could not have been better. I have absolutely no hesitation in recommending them. A genuine five-star experience from start to finish.

Kate · 17 September 2026

★★★★★ 5/5

Trustpilot

Responsive and thorough property management through a stressful flood

Fiona Wither (Savills London) has managed my rental flat in Pimlico for several months, and she's been excellent throughout - particularly during a genuinely stressful period after a burst expansion vessel flooded my flat and the one below. She kept things moving on every front: chasing engineers and contractors for quotes, invoices and photographic evidence, coordinating with the downstairs leaseholder's managing agent, and liaising with the building's management team, all while I worked through two separate insurance claims in parallel. There were a lot of moving parts, and she stayed on top of it without me having to chase. Fiona is also careful with detail in a way that's saved money and hassle - at one point she double-checked a replacement washing machine against the exact dimensions of the cupboard it needed to fit, caught a sizing issue before delivery, and got it resolved rather than letting it become a costly mistake. On other repairs, she consistently came back with itemised costs before anything was booked, which made it easy for me to make quick decisions with confidence. Property management inevitably generates a lot of back-and-forth, especially when insurers are involved, but Fiona has handled all of it with patience, clear communication, and genuine attentiveness. Would recommend Fiona without hesitation.

Justin · 16 September 2026

★★★★★ 5/5

Trustpilot

Shikha was really helpful

Shikha was really helpful. My fridge broke down and she liaised with the landlord and several people to get the cupboard out and a new fridge in. I have a busy job and could not co-ordinate being in for all the visits. However Savills are always so helpful in making sure things can happen as quickly as possible. I'm really grateful for the communication and clarity - made a stressful situation much more manageable.

Farzana · 28 August 2026

★★★★★ 5/5

Trustpilot

Thank you to Tanika at Savilles

I found Tanika who works as Savilles to be friendly, professional and honest also which helped me to make informed decisions for viewings that she had also organised for myself to find a rental property. I found Tanika also took the time to answer any questions that I had as I had not rented for nearly 10 years and a lot had changed in that time and this was extremely helpful in my search of a property. Tanika was thorough in her approach when sharing potential properties with myself which gave me the confidence to find a rental property which ticked all the boxes that I wanted in my opinion. Many thanks for your help Tanika, from a happy customer, Tracey

Tracey · 5 May 2026

★★★★★ 5/5

Trustpilot

Peace of mind for overseas landlords

Savills have been managing my property whilst I’ve been working abroad for nearly 2 decades. I strongly recommend Savills for the consistent service they provide. Most recently Shan Elario has been my property manager. Shan is prompt and efficient responding to questions and queries, and effectively deals with any issues that arise. It gives me great peace of mind being able to trust Savills & Shan to look after my interests whilst I’m thousands of miles away in a completely different time zone.

Christopher · 1 May 2026

★★★★★ 5/5

Trustpilot

Extremely smooth end of tenancy experience thanks to the Savills staff

Shan Elario has been extremely helpful and supportive in the whole end of tenancy process. We were stressed and busy with our home move and he made sure that any issues with the end of tenancy were addressed swiftly and resolved to the satisfaction of both us and the landlord. We really appreciate his professionalism and diligence through the entire process.

Zeena · 21 August 2026

★★★★★ 5/5

Trustpilot

Great support

Shikha has been incredibly helpful, organised and responsive. She’s managed to sort out most of the issues with our property after we’d struggled to get things resolved for around six months with our previous property manager. We really appreciate how quickly she’s picked everything up and kept things moving

A · 3 September 2026

★★★★★ 1/5

Trustpilot

Where to start...

Slow response times, illegal fees, and a singular concern for the bottom line and their landlords, in our case a South African CEO (Warrrick Fulford). Our part-renewal dragged on for four months, with them at times failing to respond for up to six weeks, seemingly unaware or unconcerned about the massive uncertainty and anxiety this created for us. Earlier in the tenancy, the landlord tried to charge nearly £500 in illegal fees for a simple change of sharer request (the first and most egregious breach of the £50 cap in place since 2019). There is limited choice in agents and very limited housing supply in London so they hold all the power, but please if you do use them be very wary of illegal fees and take advise on your rights where you can.

Customer · 17 December 2025

★★★★★ 5/5

Trustpilot

Bailey Chan is superb

Bailey Chan is superb. As a landlord, I don't have to worry about anything. I always want to treat my tenants well and Bailey has the same approach. He approaches every task with meticulous detail and communicates with me clearly and always on time.

Website · 10 September 2026

★★★★★ 5/5

Trustpilot

Many thanks to James Abbott and his excellent team in Stamford

I sold my house in Stamford through James and his team at Savills Stamford. Many agents were competing for the business - I was glad I chose Savills as in a difficult market they provided an efficient and smooth service with excellent communication throughout. Thank you!

Sophia · 28 August 2026

★★★★★ 5/5

Trustpilot

Roshni has been our Property Manager…

Roshni has been our Property Manager since December 2025 and we have been very pleased with the service received. We will be sad to see Roshni go and look forward to working with our new Property Manger. Best wishes Roshni and thank you.

Rigby · 3 September 2026

★★★★★ 5/5

Trustpilot

Savills : professional and good value

The Savills team in Cambridge were excellent in every way . From the initial valuation to completion , Ed and Richard were professional , informative , deferential and thorough . I would recommend them to anyone selling a house in this area .

J · 25 August 2026

★★★★★ 5/5

Trustpilot

Fantastic tenancy support by Shikha

Shikha has been absolutely brilliant at supporting us through our tenancy. So helpful and kind .. and professional. Always gets back to us really promptly and nothing is a problem. We are so grateful for such fantastic support.

Katie · 25 September 2026

★★★★★ 5/5

Trustpilot

Savills did a great job

Savills did a great job both at inception, during tenancy and at the end of it. They have always been proactive to address any item we raised and addressed it promptly. Special thanks to Fiona Wither who has been our main contact.

Matteo · 28 August 2026

★★★★★ 5/5

Trustpilot

Big thank you to Savills Manchester

We're so happy today, as our property had been completed the transaction, with the great supports and cooperation with the Savills Manchester office. Especially thanks to Ryan Griffin, Olivia Nunn and Valentin Nedea, and it's indeed a pleasure to work with professional people like you. Since from the beginning until the end, you'd been following up our project very closely, and gave us good advice and assistance whenever we needed. Thank you very much!

Anthony · 20 December 2025

★★★★★ 4/5

Trustpilot

Great for first time renters

We have enjoyed our experience with Savills, who made our first time renting in London an enjoyable one. Our Property Manager Ilinca was fantastic, as she would always be prompt with responses and escalating any issues.

Elle · 16 September 2026

★★★★★ 1/5

Trustpilot

Incredibly poor customer service…

Incredibly poor customer service throughout. It takes several days to receive even a holding response, leaving issues unresolved for far too long. More concerning is that there were significant health and safety, fire safety, and electrical faults within the property that were known about before we moved in, yet this information was never disclosed to us. The lack of communication, transparency, and duty of care has been extremely disappointing. I would not recommend this company based on my experience.

Guy · 2 October 2026

★★★★★ 1/5

Trustpilot

Inaccurate information and lack of clarity

Very disappointing experience with Savills when purchasing a new-build property in Swords. I was specifically told the property had a double driveway, but was later told it was being sold with one parking space. The conflicting information, difficulty getting straightforward answers and poor communication ultimately led me to withdraw from the purchase. I had to chase for the return of my deposit, despite being told it had been processed. Details can change during a development, but customers should be given accurate information and promptly informed when something changes or information previously provided was incorrect.

Joe · 22 September 2026

★★★★★ 5/5

Trustpilot

Magnificent Land and Estate Agency Service

Very professional and dedicated to the task in hand , in this case selling our new build home in Windsor and known as Winkfield Hall. At circa £4M this magnificent home finally sold and completed in February of this year . An unrelenting yet unobtrusive marketing strategy led by the most amiable and focused of Directors Mssrs John Henson and Paul Finnegan whose persistence and hard work , in an otherwise difficult market , was exemplary and justly rewarded. Supported by a backroom team of experienced, helpful and highly knowledgable staff a particular mention should go to Naomi and her colleagues . We have no hesitation in recommending the services of Savills whom we will most certainly instruct again and imminently with our next new build project @ Royal Lambrook , Bracknell. Congratulations to all and sincere thanks for the first class service you gave us throughout. Roy and Tony ( Directors of Brice Homes Ltd )

Tony · 17 September 2026

★★★★★ 5/5

Trustpilot

Marc Ziedman has been a fantastic…

Marc Ziedman has been a fantastic property manager. He is responsive, reliable, and genuinely thoughtful in how he handles everything. Communication has always been clear and timely, and he consistently goes above and beyond to make things smooth and stress-free. It’s been a real pleasure working with him, and I’d highly recommend him.

Claire · 23 April 2026

★★★★★ 5/5

Trustpilot

A Truly Exceptional Home-Buying Experience

I would like to take a moment to recognise how fantastic the Putney branch has been over the past 12 months, and in particular Caroline, who helped us find our dream home.

ST · 24 August 2026

★★★★★ 1/5

Trustpilot

Absolutely useless company

I have to say that if you are a buyer-forget about it, they are not interested in selling properties and if you are a seller,forget about it, they are not interested in selling your house. Absolutely disgraceful company. Why do you even want to list your property with them is the main question. They don't pass on messages or offers to the vendors and don't respond if you are interested in viewing either.

Tibu · 17 September 2026

★★★★★ 5/5

Trustpilot

Shikha was wonderful

Shikha was wonderful, really helped me move in and all the support that came after. She’s very responsive and problem solved quickly :)

Nora · 15 September 2026

★★★★★ 5/5

Trustpilot

Rental experience

Our property manager Ilinca Ioanovici was amazing throughout the rental process. Always quick to solve and issues and queries, much appreciated!

Mattie · 15 September 2026