Savills New Homes London reviews

★★★★★ 5/5

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Thank you to Kealey Hodge at Ealing…

Thank you to Kealey Hodge at Ealing branch for helping me in the buying process as a first time buyer in London. She knows the area very well, and is prompt, polite and professional.

Ms · 21 March 2024

★★★★★ 5/5

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Best rental agent I’ve used

Ioanna Paloka assisted us in finding a premium apartment in the heart of Chelsea. In a highly competitive market she is by far the best agent I have used - friendly, extremely helpful, available out of the standard 9-5 which really made the process so much easier for us as we work long hours, and she exceeded our expectations. Thanks for your patience and persistence in getting us into our beautiful new home! :)

Emma · 17 February 2022

★★★★★ 5/5

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I bought a property through Savills…

I bought a property through Savills Hampstead office, they were very professional throughout. Big thanks to Daniel Omell who was always on hand to answer questions and provide access to the property, made life much easier.

Edward · 29 August 2019

★★★★★ 2/5

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Pompous clowns

Tried to put my thatched cottage on the market with these pompous clowns. After several emails trying to communicate I finally got a call from them. Only for them to say they didn’t sell in my area. I reviewed their website to find this to be a lie. With reports of a shortage of homes for sale I find that it difficult to believe these arrogant people are still in business.

Ian · 9 July 2022

★★★★★ 1/5

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Please don’t use this company

Please don’t use this company. They were responsible for rental of our property for three years. Despite being asked to contact us for any repairs! Etc. They DIDNT!Would NEVER use them again. Had to contact them regarding this issue on several occasions, always an excuse, couldn’t get hold of you! Only after the main chance and they have contractors who charge Hugh amounts for any repairs. They think they can change what they like to landlords, my advice! Stay clear and do not use these sharks!

Mr · 23 December 2020

★★★★★ 5/5

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It was a long process selling the flat…

It was a long process selling the flat but it worked out well in the end. Thanks Sholto.

Helen · 16 December 2024

★★★★★ 5/5

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Adel Viragh-Zsupan in Winchester - very helpful

Adel Viragh-Zsupan in Winchester has been very helpful, especially during the pandemic since I've been away. Quick to respond and knows what to do and who to contact to get things done.

Leland · 12 December 2020

★★★★★ 5/5

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Fantastic rental management service

We rent out our family home through Savills, Sevenoaks, and have recently had a change in tenant. Our worries about doing this during Covid and a lockdown were unfounded. We had good advice from Savills about pricing and marketing it and less than a month turn around between tenants. During this gap there have been various bits to attend to and Savills were great at facilitating this, getting quotes and second opinions, organising appointments for trades. Unlike a previous management company who really weren’t helpful and just wanted an easy life for the money, Savills have been friendly, fair, efficient, communicative. I can’t say enough what a relief this is as we live a long way away.

Catherine · 27 November 2020

★★★★★ 5/5

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Ryan

Ryan was so helpful, very professional and had excellent communication with us throughout this process!

Saskia · 20 April 2023

★★★★★ 5/5

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Paige and Ali were quite helpful…

Paige and Ali were quite helpful throughout the whole process and made my move from the US to Hampstead easy and seamless.

Dj · 8 August 2022

★★★★★ 5/5

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Great experience with Oliver

I have had a great experience over the past few years with the professionalism the Savills team has provided, especially during Covid. My current property manager Oliver Hudson has been nothing but pro-active, professional, and helpful in dealing with issues related to my property.

Ian · 16 July 2023

★★★★★ 5/5

Trustpilot

Very good

Went through Savills for an apartment in Ealing. Jess Exley was a great help, professional and courteous. Process was smooth and questions responded to promptly. Very good.

Jonathan · 5 November 2021

★★★★★ 5/5

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Charles Fraser-Sampson

I don't normally post reviews but feel I should write about the exemplary service we received recently as buyers from Charles Fraser-Sampson at the Henley office. He was professional, charming and always helpful whilst under intense pressure from a very difficult vendor. He managed to get the deal over the line - we will always be grateful for service that went far beyond the expected or even reasonable, working over weekends, his own annual leave and at all hours.

Nikki · 15 January 2021

★★★★★ 1/5

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Savills have been our letting agents…

Savills have been our letting agents for the house that we rented for 12 years and now we have moved house this has been the worst experience we have ever had! We have had to fight to receive our bond money back from them and agreed payments for improvements that we have made to the house. They employ young people with posh accents and no idea what they are doing, they ignore phone calls and emails and there only concern us not upseting the guy in the village in case they loose out on a free shoot day!!!! They sell themselves as a high class estate agents but they are really just poorly run by an old boy network so steer clear of the rural lettings if you want a quiet life. Would not recommend at all!!!!!!

Jayne · 13 October 2020

★★★★★ 5/5

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Professional team offering a personal service throughout the purchase process.

The professionalism of the entire team. Sholto Thompson was extremely helpful in carrying out numerous viewings with us. The follow up by Sholto, after purchase terms were agreed, was enquiring without being pushy. Any questions we had for him or his client were rapidly answered.

David · 6 June 2023

★★★★★ 1/5

Trustpilot

Absolutely appalling sale experience

Absolutely appalling sale experience. Avoid at all costs. For a start, the brochure was so poorly written we had to re-write it ourselves. Our property (under £2m) was not deemed 'prime' and was handled by an arrogant and inexperienced junior member of the team, who failed to conduct the most basic due diligence on our potential buyer, took our property off the market without our agreement, failed to get us any further viewings, complacently relying on a single buyer who turned out to be anything but serious or remotely able to afford to buy our property. Arrogant, unprofessional, a complete waste of time and money, a very costly mistake.

Anne · 9 October 2020

★★★★★ 5/5

Trustpilot

Our property was recently sold by…

Our property was recently sold by Savills. The service provided was extremely professional from the initial assessment, photographing the property, marketing and sales . Appropriate buyers were matched with the property in a short space of time and although Covid restrictions had an effect on the timing of the sales process we were kept informed by Savills throughout . We would have no hesitation in recommending Savills Victoria Park and their agents : Harry and Chase.

Pat · 26 August 2021

★★★★★ 5/5

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Byeways - Thorpe-le-Soken

We have just exchanged contracts on our home, which will be our ninth move in order to downsize as we are now in our eighties. We first engaged a local agent and after virtually no interaction or feed back for months, we then engaged Savills and met Mr Jeremy Kemp. Jeremy’s professional and frequent reassuring advice proving not only financially beneficial but calming in a very difficult and protracted period, due to the Covid pandemic and our reticent buyer being in Iran, Luxembourg and Germany during negotiations. We are extremely grateful for the personal and first class attention that we have received and would always highly recommend Savills.

Maureen · 4 October 2020

★★★★★ 5/5

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I’m incredibly pleased with the service…

I’m incredibly pleased with the service I received from Antony Cherriman at Savills in connection with the sale of my apartment.From finding potential buyers and helping me negotiate an ideal contract, he was always available and communicated how each part of the whole process would move forward. He also profoundly understood the need to reasure me that the process was going according to plan.Beyond his expertise and professionalism, he was very kind throughout the process. He answered all my questions with in-depth explanations, ensuring I fully understood what I was doing and why it was necessary.I’m so glad I chose Savills for my real estate process. Their knowledge and experience, combined with their patient approach, made this otherwise stressful event a smooth and successful process. I highly recommend them to anyone looking for top-notch real estate services!

Charlotte · 11 April 2024

★★★★★ 2/5

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We have had dealings with Savills in…Bristol and winchester

We have had dealings with Savills in Winchester and Bristol and each time they have been inefficient, unhelpful, unfriendly and totally detached. One lady told us we couldn’t view a property because of Covid and to just look at the pictures online. The house was a new build and empty so we couldn’t understand this. It wasn’t as though it was during lockdown either. Another lady phoned me to say “are you sure you want to see this house as it is on a very busy road”. Another turned up at 4.30 instead of 4pm as she’d made a mistake. If I was selling my house through Savills, I’d be furious.Since this review I’ve been contacted by Savills who gave me an email address asking me to contact someone to investigate this. I have tried to email them as requested only to have a reply “the recipient has failed to allow us to connect”. Typical of savills inefficiency

Patricia · 27 September 2020

★★★★★ 1/5

Trustpilot

Dreadful experience...

This particular review is for the Sevenoaks branch of Savills which is absolutely dreadful and has caused my partner and I a great deal of stress over the last year or so. We rented a property through Savills in the local area. Before and during the tenancy, they failed to establish a clear relationship between themselves and the landlord which therefore had a constant adverse affect on the communication and problems we faced with the property during our tenancy. From the initial application process and the communication during the tenancy to the eventual process of checking out, they failed in all areas to provide even an average level of service. They ignored calls and emails, often promising to get back to us but they never did. Whenever we did manage to speak with them, we were greeted with rude, dismissive attitudes. They shunned any responsibility they had towards the property, reminding us it was managed by the landlord - however they never seemed to communicate this fact properly with the landlord in question. They were dismissive, unsupportive and on one particular occasion- very sly! Not to mention, the immense pressure we felt from them during the uncertainty of lockdown back in March to sign onto another 12 month tenancy... Overall, do not waste your time either letting your property through this company OR consider letting one of their properties as a tenant. If you do, you’ll wish you’d seen this review sooner. We’ll be making a formal complaint about the individuals involved directly to head office in due course. Thank goodness we’re now settled and happy in a new property with an estate agents that have been great.UPDATE:I find it amusing that just 2 hours after I posted this review, this specific branch of Savills in Sevenoaks received a 5* review that was clearly manufactured. Rather than responding to my genuine complaint, they deemed it acceptable to simply offset my negative review with a fake positive one. To be honest, I’m hardly surprised. Avoid these people at all costs...

Eddie · 17 September 2020

★★★★★ 5/5

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I have recently rented a property…

I have recently rented a property though Savills who provide an excellent service. I dealt with Zoe and everything was very simple and arranged quickly. I would highly recommend!

Edward · 4 June 2021

★★★★★ 5/5

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Savills Primrose Hill office

Savills Primrose Hill office has sold our property in Camden. Elias Raymond and his team were very professional and we felt very well advised and supported throughout the process.

Ole · 2 June 2021

★★★★★ 5/5

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Property Rental & Management

The team at Savills Chiswick have been tremendous in how they have liaise with the tenant to take care of maintenance issues and general upkeep. Sam Ing specifically is very timely and organised when it comes to any and all payments due / needed license or permit applications and as a whole always ensures all aspects related to the management contract are on time and adequately delivered.

Eridson · 3 November 2022