Savills New Homes London reviews

★★★★★ 5/5

Trustpilot

Highly recommend, especially Yato

Yato has always been very helpful, professional and responsive. I recently had an issue with billing for an apartment I moved out from and Yato was very helpful in addressing it.

Dmitry · 26 March 2024

★★★★★ 1/5

Trustpilot

Disgraceful Conduct

Following my formal complaint about their conduct, a director of Savills issued an email which contained what I consider to be a malicious, defamatory and accusatory statement made directly about me and shared with others.I made a further complaint about this conduct considering it could also be a matter for the police and rather than settle the matter quickly and sensibly, a 'customer relations' manager was tasked with 'investigating' the contents of the email.I gave Savills 7 days to respond and they rather arrogantly told me their policy allowed for 28 days. When I sought to reply to Savills by email, I then received a notification that Savills had blocked my email address.How thoroughly unprofessional.

Anon · 6 March 2024

★★★★★ 4/5

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Helpful and friendly service

Very helpful and friendly during letting period. Rapid replies to my questions regarding property details which were needed when the house was on the market for sale. Many thanks to Monica Kajnozi.

John · 11 March 2020

★★★★★ 5/5

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Amazing and fast service

Amazing and fast service. I would like to especially thank Jackie and Rob (Rickmansworth) who have been exceptionally wonderful as they helped to get a new hose.

Preeti · 25 June 2021

★★★★★ 1/5

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1st-time-buyers be aware!! Untruthful salesperson/shark, terrible customer service

1ST-TIME-BUYERS BE AWARE!!!Savills showed us around a development in Greenwich and the sales agent clearly pointed out the floor that the apartment was on - the 2nd floor, 2 floors above ground level. We were also verbally told that if the property dropped in value between the time we reserved and completion, we would be owed the amount of the decrease. As a result, we reserved the apartment. A few months later, and after already signing a "Mace Secure Buy Contract" (which basically means they take your deposit ahead of completion), we discovered that the apartment was in fact the floor below what they sold us - the worst part of it was the sales agent denied she pointed out the floor it was on and also denied the conversation regarding the "property value drop" ever happened. They told us we signed the elevation plans, which also wasn't true, and only after weeks of arguing was I able to get our deposit back.We have since reserved another apartment in Greenwich and this feels like it was done "the right way" - all plans have been shown to us (elevation, floor and interiors) and we have signed knowing exactly what we have purchased.We were very naive 1st-time-buyers and went to Savills with an element of trust, which we truly feel was completely taken advantage of. They lied to us on multiple occasions and the customer service was terrible and even patronising at times - I have plenty of email proof of all of this.If you're a 1st-time-buyer, be very, very, very careful with Savills - basically don't believe anything they tell you verbally, only believe what is on paper/email to protect yourself.

Paul · 23 February 2020

★★★★★ 5/5

Trustpilot

We chose Savills as our Estate Agents…

We chose Savills as our Estate Agents to sell our property in Cumbria because of their reputation as a well known national agent. From the first contact we were clearly right to have chosen them. Advice given was totally up to date with the market situation,staff really professional, friendly and efficient at all stages. The result we ‘sold’ our beautiful Lakeland home in just 5 days.After care also excellent.Thank you all at Savills of Wilmslow.

Peter · 17 June 2021

★★★★★ 4/5

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Ritesh Gopaul has done an excellent job…

Ritesh Gopaul has done an excellent job managing our flat for us over the last 2 years. He responds promptly to our emails and provides a friendly and proactive service. We are thoroughly satisfied clients of Savills.

Mr · 19 September 2024

★★★★★ 1/5

Trustpilot

Blatant Profiteering

Blatant profiteering by refusal to return my holding deposit after the lettings negotiator Faith "computer says no" Lewis failed to secure the rental, despite my offer to pay upfront the full rent for the 12 month contract (plus two additional months). A total lack of communication and professionalism throughout both Tunbridge Wells and Sevenoaks offices of Savills.

Simon · 28 July 2023

★★★★★ 5/5

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Everything was handled…

Everything was handled quickly,efficiently and with courtesy. I could not be more pleased. In particular Matthew Lodge could not have dealt with the whole process any better. His support was invaluable.

Michael · 2 June 2020

★★★★★ 1/5

Trustpilot

Worst year of my life

I rented a property through Savills in March 2019. Since then, I have had no resolution to any of the issues I had in the apartment - Including a rat and nowhere to store bins.I have been actively pursuing the building management company with no support from anyone here.Difficult to deal with, never had anything close to a resolution for the numerous complaints. Please people, DO NOT sign an assured shorthold tenancy contract with anyone, make sure you ask for a get out clause to be written in. Truly the worst 12 months of my life. Cannot wait for the end of March until I can leave.

Clair · 28 January 2020

★★★★★ 5/5

Trustpilot

Tom Smith - great property manager

Tom Smith has been a very helpful and efficient property manager. Kept me informed and always been willing to speak on the phone and always nothing but friendly. Thank you

Eleanor · 8 April 2024

★★★★★ 1/5

Trustpilot

Terrible service

Terrible service, discourteous, arrogant, unhelpful staff in the rental management sector. They don't manage - they expect you to do it for them. I couldn't believe I'd be dealing with infestations of mice and no heating and hot water at one of their managed properties. Shame on you!

Charlotte · 27 February 2024

★★★★★ 1/5

Trustpilot

Had the unpleasant experience of…

Had the unpleasant experience of dealing with Savills North Devon and Rent Shield Direct. Charlotte, although initially helpful and recommended to me, soon changed her tune ... Firstly avoid ANY company that uses RENTSHIELD (let's totally screw over your life, especially when dealing with #evilemily) DIRECT. Secondly avoid SAVILLS especially where you are self-employed and don't have a profit greater than £18k. If you are a small business owner actually living off your earnings as so many of us are you may as well check into your nearest campsite! A wholly upsetting and demoralising experience where no one wants to listen to you. I actually put in an official complaint against Charlotte but only part of it was actually investigated - the rest ignored, i'm guessing because there was actual validity in my complaint.

Emms · 14 January 2020

★★★★★ 1/5

Trustpilot

One star is one too many after dealing…avoid!

One star is one too many after dealing with the team in a North Devon. Utterly shocking attitude and appalling customer service. Despite putting in an official complaint after my ‘experience’ they only bothered to investigate part of my complaint then blamed Rentshield Direct, who are equally rude and snotty to deal with. After my experience with Charlotte Smalley I won’t be recommending you to anyone! Three suitable properties were ‘lost’ while trying to jump through your hoops and dealing with her judgemental attitudes! Stay well away!

Emma · 10 January 2020

★★★★★ 5/5

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Sophia was excellent from start to…

Sophia was excellent from start to finish. Best Estate Agent we’ve ever dealt with. Always available to help and was great with communication.

Jon · 24 January 2022

★★★★★ 1/5

Trustpilot

As tenants dealing with them is a…

As tenants dealing with them is a nightmare. They are extremely unresponsive and unprofessional. We even had to ask the landlady to change the person who we were dealing as she was bad mannered and bitter. At the end of the day property management is essentially out sourcing the duties you have as a landlord, if you choose an incompetent company you'll have unhappy tenants and unhappy tenants can end up making your life as difficult as the property management company is making theirs. So I would keep away from them, particularly the one in Clerkenwell.

Cristina · 26 November 2019

★★★★★ 1/5

Trustpilot

Savilles+Rechy beggars even tho flat in trust dispute+Rechy 'attorney' fraud/theif so rascist Nationwide refusing to let us have r money

Savilles,McIntyres+Rechy May sending begging letters to us to move flat out of Savilles,shall to gladly but flat not our is it?!! We have no reason to pay- In trust dispute with James McIntyre of Sorn Castle,Rechy May of Eachwick Hall and Fergus 3 Cuddy lane Morningside,and their rrpective partners bullying us causing hospitalisation of my darling husband for the last five yrs who had been mistreated in several hospitals but the McIntyre/Mays don't want him discharged just interested in our money,they were trying to wreck our happy marriage fir the last ten yesrs!They lying saying flat is ours/Gavin'sbut then return the title deeds,they are dealing with MMS/Denton's,Jackie McLaren the+Andrew Biggqart,just ripping us off and begging for miret,Gavin and I don't think so,that is racial hatasdnent.When they tried to get us divorce they realise sedbits OUR flat,mine and Gavin's,so they thought they could continue the abuse in private getting the police and NHS involved then btibing them w our money then Rechy lying to Gavin wg n he's had enough of her crocodile tears saying he owes her money when she been stealing from his 'trust fund's, abd calling the plc on me for no reason,lying to them,taking money from out private account,blocking private accounts,his brother were saying to him they wanted me to die! We had moved to Canada yes ago but these abusive ppl got us returned-they cant keep it private in the hospitals/plc sny longer! we were sent the accounts years ago now they refusing to send us trust deeds info which we is required and also Ewan and Rechy sat up an Scots OPG guardianship behind my back,onlt for 'incapacitated' but Dr Reid ha had 'capacity' for divorce process and then the Scottish courts begging 16,000 or something Rechy said she's pay it because she it was her 'divorce' not ours,hate these junkie alcoholic money orientated uncultured manipulative time waster bores.

Km · 1 November 2019

★★★★★ 5/5

Trustpilot

Thank you Jess Exley for everything to…

Thank you Jess Exley for everything to help us settled for our apartment at Greenford Quay. :)

Ryan · 19 October 2022

★★★★★ 1/5

Trustpilot

The rentals team in Tunbridge Wells

Rude staff who don't give a dam! The rentals team in Tunbridge Wells are awful, slow to respond to emails. Rarely take a call, when they do they are rude. We live on an upmarket estate where they. have people renting. The renters confirm they are not looked after. For us who have purchased we have to deal with one person renting who is anti-social "smoking cigarettes and littering the estate with cigarette butts". Attention to fire safety is not their issue they are only renting and managing the properties. Have you noticed on here, when you add a bad review for Savills. at least two people enter outstanding reviews for staff that push the figure up.

Hester · 26 October 2019

★★★★★ 5/5

Trustpilot

Karen was truly amazing and a breath of…

Karen was truly amazing and a breath of fresh air in her approach. Within a very short space of time our dream home was located offered and purchased.

Paul · 11 January 2021

★★★★★ 5/5

Trustpilot

Robin Howeson & Daniel Omell recommendations

Robin Howeson from Savill‘s auction team and Daniel Omell from the Hampstead office office took great care of my cousin and I whilst we were selling 2 properties as executors for my deceased father’s estate. Their personal service, desire to please, flexibility and understanding meant that they really pulled out the stops to make both sales possible and took great care of us as customers. My cousin and I recommend both of them for their great service and going beyond the extra mile.

Danielle · 20 September 2019

★★★★★ 5/5

Trustpilot

Excellent Service from a great team

We could not recommend the services of Anthony Cutler and Emma South and the rest of the Savills (Chelmsford) team highly enough. Their professionalism, expert advice and attention to detail has been nothing short of exemplar right through from the development commencing to the very last sale on our scheme. We felt very comfortable placing one of our first schemes in their more than capable hands. They really did meet all of our expectations and we very much look forward to working with them again on future developments.

Essex · 16 September 2019

★★★★★ 5/5

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Fiona in the Westminster Branch has…

Fiona in the Westminster Branch has been first class. Really helpful and great with managing our properties.Thanks Fiona

Mark · 25 August 2022

★★★★★ 1/5

Trustpilot

AWFUL!

Having made a formal complaint about Savills, it was then passed to a Customer Service Manager at their head office location in Richmond. Without a doubt, they issued the most grossly inaccurate and insulting response to our complaint. We will now be forced to raise the complaint with the Property Redress Scheme. Avoid this company at all costs - they are liars and profoundly dishonest. If you are looking to let or sell your property, go elsewhere!

B · 25 September 2020