Savills New Homes London reviews

★★★★★ 5/5

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Charlie Smith from Savills is a first…

Charlie Smith from Savills is a first class estate agent. She was polite, charming, helpful, and extremely efficient in her replies.She was patient in handling her neurotic client (me!) and was highly adept at finessing the negotiations on the sale.She bent over backwards to accommodate a number of requests I had regarding access to the property between exchange and completion for various people to undertake inspections ahead of works to be done. This enabled us to make a lot of advance progress with works we wanted to start with upon completion. She never made me feel difficult for contacting her many times, and replied by return.She was also very flexible. We only came to buy the house because she was prepared to find a way to accommodate our children attending the viewing, taking careful, safe and well thought out precautions. Had she not been so helpful, we had already decided we couldn’t come if they couldn’t come as there was no one else to leave them with in lockdown. I think that people like Charlie give estate agents a good name, and Savills a good name.I would not hesitate to recommend her, and would use her again.I will now miss having an excuse to contact her!She is an excellent mix of being lovely and professional

Georgina · 11 March 2021

★★★★★ 5/5

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Tami was great to deal with during our…

Tami was great to deal with during our tenancy, even more so when we had some issues with the landlord and exiting the rental. She was great at communicating between us and the landlord and was also great in helping us resolve our issues. Thanks Tami

Chris · 23 June 2023

★★★★★ 1/5

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We rented a property through Savils…

28th Feb 2021 update from last post. Since my post I was contacted by Savils head office again with an assurance our problem would be resolved. The end of the month has come again and this is still not resolved although contractors have been sent to look at the issues again. No resolution as yet month 10! We rented a property through Savils admittedly during the height of Covid and for 9 months since we have moved in we have had an uphill struggle to get the basic problems that we highlighted before we moved in repaired and new ones like leaking roof in the conservatory and downstairs bedroom, lights not working electrical outlets not working under floor heating not working endless promises to resolve....I could go on all night! Through all of the lies and evasion and neglect Savils have not had the decency to just show some care. I could name people but it's not just the few I would name it's a company wide attitude that includes the contractors they send out. Worse still the same contractors tell us they have been out many times before for the same issues. Proof of the lies and misleading ways of this company. Stay away from them if you can they will only be trouble as they do not care about anything besides getting your cash in their bank. Not a nice company to deal with in any way! 9 months of hell with a baby and a long term lease!

David+Taylor · 28 February 2021

★★★★★ 5/5

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Great experience with Savills Hampstead

We dealt with Harriet (Hampstead). We found her to be very clear, trustworthy and helpful throughout the whole buying process. She was very prompt in chasing up points with the vendor and helped us to a successful completion in a short timeframe.

S · 5 October 2023

★★★★★ 5/5

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I’ve just moved to the UK

I’ve just moved to the UK, and also my first time visiting and Savills through Rosana made my apartment rental a very pleasant experience. Edward Ojobo

EDWARD · 19 March 2022

★★★★★ 1/5

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Seemingly advise customers (their…

Seemingly advise customers (their vendors) to only permit viewings if the buyer is fully proceedable. Now, their definition of fully proceedable is *not* a buyer having a house with an accepted offer and looking to buy a house - which is the norm. To Savills, that’s either FTB, or cash buyer or ‘somebody who has already exchanged contracts’. Focusing on the price point of the vendors house I was interested in, even when there is no pandemic - having this kind of buyer they want, is like winning the lottery. Odds are totally stacked against for this kind of sale.We have a house under offer, all agreed, and savills have a vendors house on the market to sell. Seems simple right? Risk are well documented. But it’s pretty normal path for many. However, the vendors *apparently* were not interested in us, due to the advice given due to the pandemic. Could only have gotten this advice from... hmmm I will let you fill in the blank!...And who usually exchanges their house without having found a house to buy?! unless there was some issues in an already pre-existing chain - which made sense to move out to fix problems. Savills are the equivalent tyre kickers. Should state ‘I’m a time waster’ or ‘don’t really want to sell my house’ in the adverts, so not to waste valuable time, or even better - just advise vendor to remove the house of market - as you’re not going to find buyers easily like this. Obviously, vendor is allowed to make the rules, but they should probably not waste people’s time and be more transparent in any adverts... This should be championed / advocated from their estate agents (Savills in this case). To my further pressing why?!? in the email conversation with Savills - their response was - ‘sorry to disappoint and all vendors are doing this because of advise from estate agents’. ...Hmm I’m a vendor too and I’m not doing this, nor have been advised to do this... My estate agents was equally flummoxed.No disappointment however, it’s a happy ending: I bought another house down the road. Disappointed, not disappointed. But in the future, won’t even think of lifting a phone if it involves Savills. Seemingly useless and giving p!ss poor advise. And, yes - I feel better now.

James · 21 February 2021

★★★★★ 1/5

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Worst letting agent I have ever seen

Worst letting agent I have ever seen. They charge us insane amount of money from the deposit when we move out. Trying to rip us off and manipulate the you to make you think that you are wrong. Very unprofessional.

Henry · 27 September 2024

★★★★★ 5/5

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Great service from Savills

Great service from Savills. Had an issue regarding an incorrect bill in our name and our property manager Ritesh from Savills Hackney helped us to resolve it quickly and efficiently. Thanks for all your help!

Keelan · 12 December 2024

★★★★★ 5/5

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I viewed the apartment on zoopla

I viewed the apartment on zoopla, made an appointment, met Kitty she helped us alot with everything during our viewing. We’re not from London so she explained the area around & the building which made us want the flat & the area more. She was very very nice & helpful & easygoing with everything really im looking forward with working with her again & would definitely recommend Savills & specially Kitty to friends & family. Shes amazing Savills are so lucky to have her as a part of their team!

Fatma · 11 February 2021

★★★★★ 5/5

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I have worked with Savills for a number…

I have worked with Savills for a number of years and it's always been a great experience. The auction team has always been very helpful and friendly, providing expert advice and we've had many successful sales, with I'm sure more to come! A particular shoutout to Steve, Robin and Vicky!

Nikita · 10 February 2023

★★★★★ 1/5

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Please, for your own sake, choose another estate agent

Selling a home isn't just about finding the right price. When its a home you loved, you want the right person to buy it and at the right time, while having supportive and knowledgeable expertise from your estate agent. Savills, is not like this. They are a big fish in their market and therefore everything is about money - Not about the people, and not about their feelings and sentiments. I wont go into detail, but with my family's experience, Savills made several mistakes and in the end their advice would become something that I really wish my family had not taken. The end result - a lovely family home going to the wrong people who then in a sense ruined what was a very special place to me. If you want to have an estate agent who really cares, (and even thinks), then I would advise you to not go with Savills.

Alexei · 7 February 2021

★★★★★ 5/5

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The best in the business

Professional and calm throughout a tricky sale. We would not have managed exchange via solicitors alone, our agents at Savills in Henley (Victoria Knight and Claire Singleton) were instrumental in communication and negotiation. I can't recommend or thank them enough.

Mark · 25 September 2024

★★★★★ 5/5

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Savills Salisbury - a cut above the rest

We have just purchased a property via the Savills Salisbury office. Right from the first enquiry, the team have performed exceptionally. It is clear that Savills is operating at a step above the usual estate agency market. Their customer service approach has been peerless. Either there is an advanced provision of learning and development, or the recruitment, selection and retention work is well invested in - probably both.The agent that managed our purchase maintained a high level of customer service by; keeping in constant contact with us, responding to enquires always within the same day, giving honest empathic advice, treating us like customers. No request was ever any trouble.The sale had some unique challenges which the agent tactfully managed in a measured and highly credible manner. We feel that at every step the agent was honest and genuinely keen to help us whilst balancing the needs of his real customer - the sellers.We highly recommend Savills and the entire team in Salisbury.

Property · 3 February 2021

★★★★★ 5/5

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A seamless, friendly, professional service

Savill’s (Brechin) in the persons of Ruaraidh Ogilvie and Sandra McGregor did us proud. We instructed them for the sale of our house on 7th October and by the end of the month we had received our first offer, which we accepted. The sale was completed on 29 January. In those last three weeks of October they came to see us, advised us as to price and presentation, organised the brochure text, plans and photography, commissioned the home report and arranged and reported on viewings. The complexities involved were numerous, but they mastered them seamlessly with efficiency and friendly professionalism - all amidst the Covid crisis, and made it look so easy. We can’t thank them enough.

TW · 30 January 2021

★★★★★ 1/5

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Dont trust these guys they will lie to…

Dont trust these guys they will lie to you and tell you what you want to hear.. its disgusting the way i have need lied to and now it looks like i am 12500 out of pocket due to these lotCustomer service is non existent i feel like i have been robbedYou say this in your reply!(We are very to hear this, if you'd like please email further details and your contact information to socialmedia#savills.com so we can investigate.)You are very what? Happy! Sad! Cant even write a sentence correctly well done savills!! Typical incompetence

Thomas · 29 January 2021

★★★★★ 1/5

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I have been let down by their incompetence

I viewed a new build property for sale by Savills (Wimbledon Branch) early September and indicated my intention to purchase. I was convinced by their agent that it would be in my best interests to have them represent me as the selling agent for my house because "They would be in total control of the whole process"I agreed. One month later I accepted an offer from a buyer who had already sold his house. I have an EXCELLENT solicitor who did everything she could to move things along. Now as we (finally) arrive at the point where contracts are to be signed and exchanged my purchase property does not have the 10 year building warranty in place or applied for. This oversight has caused an unnecessary delay and massive stress. I totally blame Savills who have advertised the property as coming with a 10 year building guarantee without bothering to find out if there was one. Furthermore the developers have not paid the CIL to the local authority which will mean an even further delay and seriously questions their integrity and financial stability. The agents avoid my calls and have made blustering excuses. I feel I have been completely let down.

Trish · 28 January 2021

★★★★★ 5/5

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Responsive and efficient property management

Recently moved into an apartment managed by Savills. The couch provided by the landlord was broken and we were promptly assisted by Lauren to have a replacement arranged and for the old one to be collected. Overall, great experience dealing with the team. Responsive and efficient!

Hardik · 12 June 2024

★★★★★ 1/5

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Absolutely ‘don’t give a dam’ attitude’…

Absolutely ‘don’t give a dam’ attitude’ not a company you should trust and hand over money to them for a sale or buy a home from them. They have no ethics when dealing with people they only interested in the money coming in to them. DO NoT TRUST this company especially the office in Beconsfield!!!! They really do t care about the stress their services bring to you they hound you like a dog with a bone. Don’t say you haven’t been warned. Lessons learned I’m sharing this with you the rest is up to you.

P · 27 January 2021

★★★★★ 5/5

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Most professional and supportive!

John Donohoe offered the absolute best service! He completely understood what I was looking for, and tailored the search for my requirements - he was honest, transparent and really helped me refine the search! He was extremely professional and supportive throughout the exchange of contracts and I can't be happier with my new home, thanks to him! Highly highly recommend working with him!

Noura · 9 May 2023

★★★★★ 1/5

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Disgraceful

The worst experience I have had from a Residential Letting Agency.Interior of building filthy, accounts department demanded money in unpaid rent incorrectly, harrassed during Lockdown by property management team and they cut off Gas supply meaning no access to hot water, heating or cooker. Wouldn't allow tenant to read their own gas or electric meter. No emergency call out, boiler broke on several occasions, again left without any heating or hot water during the winter.Customer service doesn't reply to any contact requesting help

Katie · 19 January 2021

★★★★★ 1/5

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Jokers Central!

Jokers Central!If you want to remember why estate agents are held in such a low regard - seek no further contact than the superstar team at Sunningdale! From totally clueless agents to incompetent managers convincing the landlord to go back on their contractual agreement (you read it correctly: a contract agreement reversed on Christmas Eve!)Here’s my score following what seems to be 30 other reviewers absolutely happy as Larry (or perhaps all other negative reviews removed?) Q: Who’s managing the property? A1: Us at Savills. We’ll look after you! (2 days later) A2: the landlord (3 days later)A3: Savills! (Within the day)A4: the landlord is the one in charge - we’re merely following introductions...To conclude:Service: terrible Maturity: infant level Accountability: zero Reliability: when suits them (only!) Charges: immediately Time to read 50 page contract : less than 2 hours or else you’re out!!! Payment required in: NOW or else you’re out! Contact the office to demand refund: no response. Called head office to demand refund: call hung up!If you thought Foxton’s are horrible I welcome you to challenge yourself and deal with them for new record lows of anything that could be remotely considered as “customer service” (they prevent me from mentioning names in a weak attempt to silent my reviews, so): L: head of the circus. mark: 2/5A: letting agent. mark 1/5K: accounts. mark: 0/5 (she must have forgotten how emails work) PLEASE check their reviews elsewhere to see the real face of this borderline criminal enterprise elsewhere. They may be able to massage some reviews but not everywhere. Go see what’s been said and stir clear of this one. Avoid at all costs.

Mann’s · 19 January 2021

★★★★★ 5/5

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Very supportive property manager

Rebecca Leigh is a very supportive property manager. She responds to emails quickly and always does her best to find the best solution for all parties.

Eefke · 22 February 2022

★★★★★ 5/5

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We are currently renting a flat managed…

We are currently renting a flat managed by Savills, and our property manager, Angus, has been very helpful throughout the tenancy. He is responsive, solution-oriented, and usually gets back to us promptly. We are very pleased with the support Angus has provided as our property manager.

Abdullah · 23 August 2025

★★★★★ 5/5

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It was a pleasure working with Chris

It was a pleasure working with Chris - Chris was very happy to help and very interactive making it a lot easier for me to complete my first flat purchase.

Razvan · 14 June 2021