Savills New Homes London reviews

★★★★★ 1/5

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Bidding wars

This company uses biding wars to pit potential tenants against one another, its such a morally bankrupt thing to do. They will likely excuse this as common practice rather than feel the deep shame that they should feel on an individual level and collectively

Lincoln · 23 August 2024

★★★★★ 1/5

Trustpilot

If I could give -5 stars

If I could give -5 stars, I would. Savills is the worst letting agency I’ve ever dealt with. We lived in a lovely flat for 2 years and had nothing but headaches. Our agent actively worked against us, claiming she had nothing to do with the issues with their accounting system messing up our rent multiple times. She couldn’t help us at all when we tried to get our electricity set up, claiming that there wasn’t even a metre?! We lost hot water in the building multiple times for multiple days and were never even apologised to for the inconvenience. The lift was down frequently. The intercoms were rubbish and savills always claimed ignorance. Then to top it off at the end our our two year lease, we asked to sign again and they presented us with a new rental price 10% above what we had paid. All that and they raised rent our second year anyway. Savills cares only about taking your money. They are the ultimate predators of London. Avoid at all cost if you are a renter.

Betty · 9 July 2021

★★★★★ 5/5

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Debbie-Anne Taylor

Debbie-Anne made the best of a tricky job given the less than helpful behaviour of the Vendor. Hardworking and helpful. Couldn't have expected more.

Nick · 6 September 2022

★★★★★ 5/5

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Really pleased with the service I…

Really pleased with the service I received. Fiona was a great help throughout, even when things got a little complicated. She used common sense, was friendly and professional.

Jeremy · 1 March 2022

★★★★★ 5/5

Trustpilot

FIRST CLASS SERVICE

I cannot say how pleased i am with the service from Suzanne James , during covid it was a very tough time to sell our house , but she was so supportive and understanding . The quality of our leads were excellent , this was down to Suzanne being very careful who she would let view our house , she does not allow anyone to waste a sellers time as she completely understands the effort that goes into getting the house ready for viewings. Moving home is very stressful and i hope to not go through it again , if we did move again we would only deal with Savilles , an amazing estate agency with first class service . If you like honest , straight talking and experience service speak to Suzanne James .

TIM · 25 June 2021

★★★★★ 5/5

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Troy Budd at Savills, Clifton, Bristol

Troy was the best ever Estate agent we have dealt with. We were the buyers, but he was supportive, proactive and couldn't have been more helpful. He went well beyond his call of duty- we couldn't fault him

Helen · 10 February 2024

★★★★★ 5/5

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House sale with Savills, Clifton

We have just sold our house in North Somerset, utilizing Savills in Clifton as our Agent and couldn't be more satisfied with the service received. A really clear strategy from initial marketing and valuation through to management of numerous viewings and bids made the process as painless as possible despite the added complication of Covid. Excellent communications at every stage kept us fully informed of progress with any questions quickly resolved. We felt absolutely confident in Savills management of our sale from start to finish and could not recommend their competitive service strongly enough. Thank you.

CollectPlus · 16 June 2021

★★★★★ 5/5

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Total pleasure to deal with Sean in the…

Total pleasure to deal with Sean in the Truro office, he epitomises professionalism. Special mention to Drew the photographer who was also exceptional.

Josephine · 6 October 2022

★★★★★ 1/5

Trustpilot

Awful experience with this Company

Awful experience with this Company. I contacted them through the chat, very friendly, told me someone will be in contact, of course they never did. Contacted them again and was told the same thing but this time Jan Losch contacted me, went through details and made an appointment. This person never turned up. I contacted again and he said he was busy and apologised. He arranged another appointment and to my surprise actually showed up to review my commercial properties. Then nothing. I had to chase them up yet again and they said... We are not interested. Useless time wasting organisation. AVOID.I do not see any point in wasting any more of time.

Lee · 11 June 2021

★★★★★ 5/5

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Great experience with Bailey as our property manager

We had an excellent experience while renting a property with Bailey Chan as our property manager.

James · 29 May 2026

★★★★★ 2/5

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I would avoid if thinking of letting…

I would avoid if thinking of letting through them, they only care about the landlord, tell lies and totally screw you over. After a 39 page inventory of an unfurnished bungalow by a very rude inventory Clark and leaving it better/cleaner than when we moved in they still thought it was acceptable to deduct £100 for x2 missing sink plugs ( £2 each from Screwfix and not re hanging some cheap curtains back up. It’s about time people stopped treating good tenants like second class citizens just because we choose to rent !!!!!

Pauline · 23 May 2021

★★★★★ 5/5

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Outstanding service from Paige Ford in Hampsteadd

Having spent months searching for a suitable rental in London, I was feeling really despondent; I'd viewed over twenty properties with various agents assuring me that the property met the criteria I'd outlined. I wasted so much time looking at totally unsuitable places - and then I found Paige at Savills in Hampstead. After one brief conversation, she quickly got back to me saying that she thought she'd found the perfect place. She arranged a viewing immediately and she was absolutely right; it was exactly what I'd been looking for. Her help with all the ensuing paperwork and technicalities was second to none; she responded immediately to all my queries, and nothing was too much trouble. She was friendly, knowledgable and a consummate professional. I would wholeheartedly recommend her, as well as the support team managing my rental.

Jenny · 19 May 2021

★★★★★ 5/5

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Excellent, professional service

We completed our house purchase via Savills of Telford in March. Tony, Beccy and Clare were extremely helpful throughout the process and worked hard to ensure the sale was as stress free as possible for us.

Guy · 20 April 2020

★★★★★ 1/5

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Property sale agreed in Islington

Property sale agreed in Islington, conveyancing process is taking place. Other than me (the owner) Savills have the only other set of keys. The buyer sends the agent a photo of an open Juliet balcony door and Savills forward me the photo this evening. I’ve not been to the property since June. Why am I only hearing about this now? It’s been over a week since Savills were last at the property and this door has never been an issue before. Savills may have cost me the sale, or at the very least caused anxiety to the buyer. My wife spoke to the agent this evening to be told that this has been an ongoing problem, and yet we are only hearing about it now. Very disappointing. At the very least, with an agent, you’d expect the property to be made secure before leaving and if it is not, you’d expect to be informed. It’s now raining and who knows what damage has been caused

Mr · 3 May 2021

★★★★★ 5/5

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Fantastic service from the whole team

Tiffany was a great help throughout the process and with Savills everything was completed on time and really easily. Great company, will use again should we need to.

Katie · 17 January 2022

★★★★★ 5/5

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House sale through Savills, Bishops Stortford

We have have just sold our house through Savills, Bishops Stortford branch and wanted to give a review, in particular to the agent who dealt with our sale. She was very supportive throughout, knowledgeable, friendly, proactive, professional, approachable and she always communicated with us. Our sale was not straightforward and she always problem solved and saw that things moved forward by contacting various solicitors and other members in the chain. She fully understood the emotional impact that house selling can have on all parties involved and managed to mitigate this. She was always there for us and we can’t thank her enough.Savills are very lucky to have such an agent. All members of the team were helpful and respectful, but our main dealings were with this agent. It helped a lot to have the same, amazing agent, dealing with our sale throughout the process.The only suggestion I would make to Savills as a company, would be to give a more realistic initial valuation, otherwise there are unnecessary delays to the selling process. This was partly my fault for not obtaining more valuations, but during the pandemic, the less people we had coming to the house the better.Apart from this I cannot fault Savills and would not hesitate to use them again. From ours and friends recent experience, we realise all estate agents are not created equal. It pays to get a good one.

Jacqueline · 8 April 2021

★★★★★ 2/5

Trustpilot

Even the buyer complained about them as well!

It started well with the whole of the Putney office trooping out to my home once I'd commissioned them to sell it. They were suited, booted and, I remember, awkwardly polite. But it showed commitment and I was impressed. No other estate agents have done that before.But, around that time, what was less impressive was once seeing the Partner (one of the office heads) for that office throwing a lit cigarette out of his car window very close to his office location at a key junction. He and the Savills brand came across as cheap and dismissive when he did that.Although they should get credit for finding the eventual buyer, the main point of contact came across as charmless, joyless and desperate for his commission rather than being focused on what I as his client wanted. It was too often all about him in phone calls and emails, and not about me, his client. It got so noticeable I even said so in an email to him, albeit light-heartedly.Also, this guy acted like he was working for the buyer and not me as the seller! He was dismissive of my suggestions (there was a cladding issue) and didn't always do what he said he was going to do. Revealingly, even the buyers complained about him to me - unprompted! They felt as strongly about him as I did.In fact, it got to the point where I asked for this Savills sales rep to be taken off the case as I couldn't trust his attitude or his ability. So someone more senior took over.But, overall, I had to cajole and corral them to get honest and BS-free answers. They weren't as effectively proactive as other estate agents some of my friends were dealing with at the time. And the contrast between what my friends experienced and what I did was frustratingly striking. Perhaps because estate agents working for Savills think they don't need to make the effort because...it's Savills.So I've given them 2 stars as opposed to 1 star because they have one or maybe two good people I dealt with and because they found a buyer. But after that they were pedestrian and definitely not worth the 5-figure commission figure I paid them for the sale.They really need to sharpen up their act. Again, and revealingly, when I offered some kindly phrased and balanced and constructive feedback, it was received with a charmless defensiveness by the very person who should have taken a more intelligent approach to it to help improve how they operate. And they need to adapt to improve...although that didn't come across!

A · 3 April 2021

★★★★★ 5/5

Trustpilot

Extremely professional

Savilles were extremely professional in selling my house and achieved more money than I thought was possible. When the sell was in jeopardy through incompetent solicitors, Matthew stepped in and helped save the day. Would recommend 100%

R · 21 September 2019

★★★★★ 5/5

Trustpilot

Friendly and professional sevice

Olivia at Savills in Sevenoaks was incredibly professional, helpful and positive. She made the whole re-letting experience easy and stress free, despite the difficulties of COVID and a final hour cancellation by a tenant.

JAK · 2 October 2020

★★★★★ 1/5

Trustpilot

I had thought to rent a built to rent…

I had thought to rent a built to rent property in The Highline in East london from them thinking they would be extremely professional but the results were opposite. After moving out 13 months later and using their property they sent massive bill in the lieu of cleaning charges when this was challenged and asked for my rights for dispute with TDP , they reassessed the charge and made it almost double now claiming damages for other issues which apparently weren't issues at all. For example claiming for paint charges when there was no wall damage at all, carpet cleaning when this had been left in good state and as handed over to us, cleaning fee when the whole property was cleaned by us. They asked this needs to be deep cleaned which is contrary to what agreement states. They even asked to replace the whole coffee table for small spots, now imagine after 13 months of usage (I should say accelerated depreciation due to stay at home) how fair is to claim for a small spots on the coffee table. Even the TDP rules says this has to be compensatory and not replacement. Clear violation of rules.Surely I will be pursuing the case further but this is also a harassment issue which has to be dealt properly.

Kushal · 30 March 2021

★★★★★ 1/5

Trustpilot

Don’t rent off them, they’ll try and take as much money off you as possible.

My flatmate and I moved into a 2 bedroom property owned by Savills. We have recently moved out of the flat 3 weeks ago and began receiving emails regarding the atrocious bill they expect us to pay them. They notified us that the flat needed to be professionally cleaned prior to moving out, which was understandable so we had it cleaned. The flat was left cleaned and in great condition, they had no reason to charge us a huge cleaning bill of £336.Furthermore, they have charged us an extra £212 for the keys being handed in 48 hours late. I had moved out of the property more than a week before our specified move out date and thought I had been in contact with someone who had Covid-19. In order to follow government guidelines and not spread the virus, I waited until I got my results (which were negative) before I could give them my keys. Due to the fact the keys were handed in 2 days late, they felt it was appropriate to also charge us the late key fee, 2 days worth of rent, 2 days of furniture and 2 days of utilities even though no one was living there?! They had entered the property on the same day we moved out to check that everything was okay. They then spent the following day taking inventory, many photos of the property and cleaning it again (even though it was left clean) which means they were very aware no one was living there. Do not ever rent off of this letting agency, they really try to steal as much money as they can.

Talia · 26 March 2021

★★★★★ 5/5

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Ritesh from Clerkenwell Best Property Manager

I want to express my appreciation for the constant excellent service received from Ritesh at the Clerkenwell branch. He always responds in a timely and professional manner. His attention to detail instills confidence. Certainly the best property manager in years!Gebhard Hamman

Gebhard · 18 September 2024

★★★★★ 3/5

Trustpilot

2.5 stars - caution to buyers

2.5 stars. We recently bought a house through Savills. The service was efficient the agent responsive and helpful. However, (and this was true of most agents) the agents do not seem to have much knowledge about the houses they are selling. The valuation service seemed superficial with little effort to engage the seller on defects (or more general details) of the property. For example, on purchasing the house, several highly expensive repairs needed to be made immediately, without which the house would be very difficult to function in. These are defects that a buyer could not have known without, for example, taking a shower and testing all the keys & doors in the house before exchange of contracts. Such details should have been disclosed in an interview with the previous occupants and factored into valuation. As such, I do not feel they fulfilled their responsibilities adequately as a company.

ADM · 20 March 2021

★★★★★ 5/5

Trustpilot

As a landlord

As a landlord, I would absolutely recommend renting a property through Savills. The team are a pleasure to work with. I trust their advice to make the right decision for my property. I have recently rented my flat through Savills and have been delighted with the support I was given from the Fulham Rd office (Georgie and Olivia) and Knightsbridge office (Gilly). Clarissa Macgregor the Property Manager who has an incredibly fast response to all emails and is very helpful is a joy to work with.

Clare · 19 March 2021