Trusted Agent profile · London
★★★★★
1,733 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,733 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotGoing the extra yard!!
Sarah Hunt is an exceptional negotiator and resolved issues which had the potential to derail our sale. She is a great communicator.Sarah goes that extra yard undertaking tasks to ensure a sale stays on track.We would recommend her to everyone.
I am very grateful for your kind words. Selling your home can be very stressful and I am glad to have been able to help. I hope to work with you again in the future.Regards,Sarah
5/5
TrustpilotHouse sale
When selling our house through Savills our wonderful agent Charlotte was fantastic throughout the whole process, she was extremely helpful and knowledgeable.The process was smooth and easy.We will definitely be using Savills again in the future.
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future.Regards,Charlotte
5/5
TrustpilotWorking with Savills
Working with Becky Card, Natasha Selbie and all the associates at Savills has been a great experience. Everybody was efficient, professional and warm. The advice was spot on. I can't recommend Savills highly enough.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.
5/5
TrustpilotIt was a pleasure working with Savills…
It was a pleasure working with Savills to sell our house from a distance during an uncertain and challenging market in 2024. Our main point of contact was Felicity Walker, and we were impressed by her experience and local knowledge as well as her insights into the general housing market and the current economic climate. Highly professional, yet friendly and approachable, she took time to understand her clients’ personal circumstances, needs and preferences, and had a realistic and fair approach to buying and selling. Her perseverance and pragmatism in the face of occasional setbacks was most reassuring. The team as a whole were extremely helpful in arranging access for general maintenance, surveys, safety checks, etc. Communication was excellent and there was always timely feedback regarding viewings and buyer interest.
5/5
TrustpilotPerseverance pays off!
We were fortunate that it fell to Troy Budd to steer the sale of our property in Stoke Bishop, Bristol. The housing market was becoming increasingly sluggish, with the number of viewings declining. We also lost about 5/6 weeks when a 'prospective buyer" wasted our time, and Troy's, and then just walked away! Troy persisted and a previous "viewer" renewed his interest and, when we least expected, Troy's efforts were rewarded when, unexpectedly, exchange of contracts and completion were accomplished in quick time and the sale was concluded. Much due to Troy's perseverance and persuasive manner. Our sale was due, in no small part, to Troy's efforts in a difficult market.
5/5
TrustpilotSavills was extremely helpful!
Savills was extremely helpful in helping us secure our rental property in London. Paige was wonderful to work with. She was available to answer any questions we had and provide extra support during this stressful time.
Thank you so much for your review, it is much appreciated. If you need anything further please don’t hesitate to contact us.Regards,Paige
5/5
TrustpilotSavills Hampstead, Harriet
I have had contact with Harriet from the Savills office based in Hampstead and she is absolutely lovely. She really helped me with my query and did the extra mile to get things sorted. She is reliable, solution-finder and a kind person. Highly recommended, thank you Harriet.
Thank you for going to the trouble of posting a review. All feedback is greatly appreciated and helps us maintain the level of service our clients expect and deserve.
5/5
TrustpilotWe found Savills and in particular…
We found Savills and in particular Harry Maitland and his team to be professional, efficient and friendly. Any queries were attended to quickly and they took the stress out of selling our property. We would definitely use Savills again - although hopefully not too soon!
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Harry
5/5
TrustpilotSimply the best
Savills has been excellent to work with. During my rather extensive apartment search, they quickly and consistently showed themselves to be the most thorough, sophisticated, comprehensive and professional. For that reason, I decided to forgo using any other services and focus exclusively on their properties.Since becoming a tenant, the vast majority of my experiences have been overwhelmingly positive. For that reason, if/when I'm in the market for a new flat, I will certainly only consider properties managed by Savills.Last, and miles upon miles from least, I cannot possibly say enough about my superstar Property Manager, Melissa Grant. So friendly, so responsive, so professional and so enjoyable to work with, she has far exceeded even the loftiest possible expectations.
Thank you so much for your review, Matt, it is much appreciated. If you need anything further please don’t hesitate to contact us!Regards,Melissa
5/5
TrustpilotVery efficient purchase process
Alex and the team were hands on and available throughout the transaction keeping the communication flowing between seller and buyer which took considerable pressure off the purchase process. Would not hesitate to recommend their services to anybody buying or selling a property.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
5/5
TrustpilotSavills did a great job of selling our…
Savills did a great job of selling our house in a very difficult year with various lockdowns. India, Christopher and the team fed back well after viewings and managed the sale well to completion. We sold our previous house with Savills Chiswick as well.
Thank you very much James for your review and for trusting us with the sale of your home once again, which we thoroughly enjoyed marketing. I am delighted our Savills team provided a first class service again and wish you the very best of luck in your onward search and look forward to hearing a successful conclusion! Best wishes, Christopher Bramwell, Head of West London Savills residential
5/5
TrustpilotGood communication
Savills kept in touch with us and made sure everyone was always up to date on progress with our purchase. We felt fairness to both buyer and seller, as well as good communication made the process as good as it could be. Thank you Charlie.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that bit easier for you.
4/5
TrustpilotWe very much appreciated all that…
We very much appreciated all that Savills Richmond did for us during our house sale. Daniel and Peter were unfailingly supportive and positive. Peter kept us informed throughout the Exchange and Completion stages and was a very valuable and helpful link between all parties. We would certainly recommend them.
Thank you for your kind words and for taking the time to post a review. We are delighted you are pleased and that we were able to achieve a successful outcome on your behalf.
5/5
TrustpilotSavills Stamford
We bought via Savills Stamford & cannot recommend them enough! Far more professional than the estate agents we chose to sell with. Charlotte was brilliant from start to finish! Would not hesitate to recommend because we are never moving again!!!
Thank you for taking the time to leave a review. I hope you enjoy your new home!Regards,Charlotte
1/5
TrustpilotThis company are the managing agents…
This company are the managing agents for a shop I rented. Shocking customer service from Billie Stephenson. She confirmed the amount of our deposit held by Savills then once the keys were returned suddenly she tells us she made a mistake. Been trying to get this resolved for weeks. Her phone is hardly ever answered, messages are rarely responded to. She promised to call me back over a week ago and nothing.
Thank you for raising this and we have escalated your feedback to the team, who I understand have been in contact.
5/5
Trustpilotalways a swift and comprehensive…
always a swift and comprehensive service from Savills - Paige Ford went out of her way to ensure the lettings were concluded and she managed the paperwork (not inconsiderable) very competently.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,Paige
5/5
TrustpilotOutstanding
Amazing service from beginning to end in selling my Father’s house. A big Thankyou especially to Michelle Weaver who has been ahead of the game every step of the way! Superb communication, a truly 5 star service! Many thanks Tracey Cranswick
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.Regards,The Savills Team
5/5
TrustpilotWe have just sold our house!
We have just sold our house using Savills at Rickmansworth. We worked with Sue Trybus who was always pleasant, extremely efficient and always helpful. To be fair the whole team have been great and we would not hesitate to use them again and to recommend them.
We’re so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotSavills did a great job for us
Savills did a great job for us. Claire was very good with the viewings and usually left us notes after each one to give us initial feedback. In the later stages, Matt Orchard did a good job chasing solicitors in pushestowards exchange and completion.
Its been our pleasure working with you, and great to have such a delightful property in such a pretty location to sell!Regards, Matt and Clare
1/5
TrustpilotSavills Cambridge and Vague Ed
Savills Cambridge and Vague EdI found the Cambridge branch of Savills the worst experience I've had dealing with an agent. It is selling houses in the millions in Cambridge and cannot give a direct and honest answer on anything. Claims there are bids but cannot even give ball park area where they are so one has to bid above 50k to 100k by stabbing in the dark and once way above the other bids, claims the seller will only sell to a certain person who is known to the seller. Very vague, strange and dodgy experience that wasted lots of time. I would not place a property with this agent or look at any other property offered by it. Worse agency experience I've had and I have being buying and selling houses for decades. Truly awful experience of gameplaying without a hint of transparency or decency.
We are very sorry to hear of your experience and would like to find out more. If you'd like, please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotFantastic experience
Great experience with Savills.Jess from the Hackney Wick branch was exceptional. From start to finish, she was extremely communicative and kept me informed at all times, and was always available to answer any questions and help deal with any problems that arose. When an unexpected delay meant a delivery would be arriving before the sale completed, she arranged to be at the property to take receipt of the delivery on the scheduled date herself. Made the process really easy and stress-free.Very professional and superb service. Highly recommend!
Thank you for your lovely review, Emile. It was a real pleasure being able to help you!Regards,Jess
5/5
TrustpilotI had the pleasure of working alongside…
I had the pleasure of working alongside Michelle Rowe & Daniel Tarrant at a site launch recently. They were both extremely friendly, approachable and professional in the way in which they dealt with myself as well as the clients at the event and it truly was lovely to be able to work side-by-side with colleagues from different areas within the marketplace and form incredible relationships with them. I look forward to working with them again in the future.
Thank you so much for your kind words. We hope to work with you again in the future.Regards,Michelle & Daniel
1/5
TrustpilotOver value and lie
Great with probate - we had Savills attend to carry out the probate valuation with a family member and his girlfriend. Even though as executors we had carried out 3 valuations with 3 local agents which all came back with similar valuations. Unfortunately one family member wasn’t happy with the true value of the property so we agreed to 3 more valuations from his (girlfriends) chosen agents and Savills ended up being one of them. The rep was excellent he listened to the girlfriends description of the property even though both the grandson and girlfriend had only been over a few times over the years his grandparents had been alive (unfortunately they fell out over money). He did ignored the executors and never shared the valuation with them as the law states he should have done. He did as asked and valued the property at £100k more than every other agent did. So if you want a unrealistic valuation which will only be reduced once the mortgage companies value the property or better still you then have to pay for a RIC’s because the agent has given a false valuation you can count on Savills to do this for you.
Thank you for raising this with us. We would like to find out further details regarding this matter. If you’d like to, please get in touch by emailing us on socialmedia@savills.com
5/5
TrustpilotBen and Luke at Savills SJW
Ben and Luke at Savills, St John’s Wood branch, really did make our whole experience seamless and swift. They were professional, efficient and always communicated with us clearly at every stage. Thanks for making this an easy and enjoyable process- we are delighted to have purchased our flag through yourselves!I highly recommend to all future clients.
We are so pleased that everything worked out successfully for you. Thank you for providing us with an update and for taking the time to review our service.
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