Trusted Agent profile · London
★★★★★
1,733 reviews across 2 platforms
61 Wallis Road, Hackney Wick, London, E9 5LH
Savills New Homes's office in London, at 61 Wallis Road, is rated 4.1 out of 5 across 1,733 reviews on two platforms, including 15 Google reviews rated 3.9.
Every review we hold for the London office, from every platform, shown as written. First names only.
5/5
TrustpilotI have nothing but the highest praise…
I have nothing but the highest praise for the Savills team led by Nick Rudge who were instrumental in obtaining a premium result in the sale of our house.At every stage, from planning the marketing strategy, handling the multiple viewings and guiding the transaction to completion, Nick was totally collaborative,always optimistic and With very good instincts. A definite 10/10,if not a 11/10Bravo Team Banbury!Ian and Jacqueline Scorer
5/5
TrustpilotPrimrose Hill Lettings Team
I recently let my flat using the letting team at Savills Primrose Hill led by Luke Hull.I received an excellent service from start to finish - I was kept informed throughout and Luke went the extra mile to get the letting over the line.Thank you Richard
We are so pleased that everything worked out successfully for you. Thank you for letting us know and for taking the time to review our service.
5/5
TrustpilotOlivia has been very helpful in dealing…
Olivia has been very helpful in dealing with all the issues from handling all the viewing logistics to dealing with tenants applications. In particular, her advice in handling the final choices for right application has been extremely thoughful and professional
Thank you for your lovely review. It was a real pleasure to be able to help, and we hope to work with you again in the future.Regards,The Savills Team
5/5
TrustpilotOur sales liaison person was Claire…
Our sales liaison person was Claire Brice,who we came to appreciate more and more as the sale of our property progressed,mainley because it was not as straight foreward as expected , but Clare dealt with the situation beyond the call of duty many times over.very professional ,but also with a very human touch ,explaining every situation along the way ,so keeping us very much aware of the situation at any given stage of the process ,which we appreciated very much.Defiantly would use Savilles nottingham again,the whole office staff we met where very on the ball MR AND MRS R J SADLER
We really appreciate your kind feedback. We are very pleased we were able to help and wish you all the very best for the future!Regards,Claire & Savills Nottingham
5/5
TrustpilotMatt Orchard was a super star from…
Matt Orchard was a super star from start to finish with selling our house. Always kept us updated through out the process and was very professionally. Would most definitely sell through Savills again.
Thanks Emma, I really appreciate your review and it was a pleasure working with you. Wishing you all the best.Regards,Matt
1/5
TrustpilotI been working with sale man call will…
I been working with sale man call will baker and Jim baker. Be careful guys, biggest cheaters in the world. They take ur offer, and accept the offer they take that offer and go to some else and sale for more or they take more commission and cheat both buyers and sealers. They Don’t know how to talk, very rude, we accepted that’s and we thought just buy the property and don’t have to see them ever again. But we spent our 5k for the solicitors. Ordered all searches before search come back. Even after we having terms and conditions in place. They Agreed to another buyer even after showing full fund available to buy the property. Still cheated us and pulled the plug by putting a one line email. Be careful don’t waste your time. Please try and not use this people avoid your life time earning and time to go in drain. Any one want more information about this just put comment we happy to contact you give you the information.
We are sorry to hear of your experience and are keen to find out more. Please email further details to socialmedia@savills.com so we can investigate.
5/5
TrustpilotWe had a great experience with Savills
We had a great experience with Savills, Georgina found us exactly what we were looking for and Oliver was extremely helpful during our tenancy. He always replied to our emails on time resolved any issues that occurred for us. Highly recommended, totally professional! Thanks again!!
1/5
TrustpilotDreadful management
I moved in the Heart building a year ago (Walton on Thames). In June we had a shortage of water and the pumps that delivers water to the flats broke. One of them turned functional again after few days, so water was back, but for nearly 4 months we had the other water pump waking us up at night without knowing why or when it would get fixed. We asked multiple times, no replies, we said we wanted to file a formal complain, we have been ignored. The service charge for this building is insane, and yet we had to deal with this for the longest time. Absolutely dreadful.
We are very sorry to hear of your experience, and would like to ensure we provide a resolution for you as soon as possible. Could you please email further detail as well as your contact information to socialmedia@savills.com so we can investigate?
1/5
TrustpilotNo accountability
No accountability, sloppy & Rude. Experience over the years with Savills. When looking to buy, they develop an opinion of you when you walk through the door. Be sure to wear a suit and stick a spoon in your mouth. When viewing a property make sure you can work around their agenda and remind them to bring the keys. The letting experience is horrendous. We have watched people come and go here. Noone is inducted with the correct information, they just leave people to it expecting other residents to help out. If you complain you are seen as a major irritation. How can anyone stay in business with this attitude! Their staff need training from top to bottom. Complaints Team, please do not recommend I contact you. We have spoken in the past, your complaints procedure is ineffective. In itself encourages bad behaviour from top to bottom of the organisation.
1/5
TrustpilotAnother estate agent
Another estate agent, another poor review. The narrative never changes with this profession. They possess a very unhealthy disregard for people generally and prioritise fees over the satisfaction of the general public. This organisation is generally contemptuous of the house buying public and adopt intrusive and unprofessional approaches towards prospective customers
Thanks for getting in touch, Mr Hall. We would be grateful if you could share your experience with us so we can improve and serve our customers better. Please email details of your experience to socialmedia@savills.com so we can address your concerns.
5/5
TrustpilotPhilip at Savills Hampstead
Earlier this year we moved into a property in Hampstead managed by Philip at Savills. He has been professional, responsive, and has gone out of his way to help with any issues we've encountered. We would highly recommend Savills as a lettings agency, and Philip in particular, to anyone looking for a property manager.
Feedback is an invaluable reminder of the things that are important to our clients, Marina. So thank you for taking the time to review our performance. I am delighted your experience of Savills was such a positive one.
1/5
TrustpilotHorrendous Service
Terrible service - we have moved into a flat managed by Savills, and we have had nothing but headaches during the entire process. Firstly, the referencing process is terrible, we ended up missing our move in date by a week, but were told they could not change the date we started paying rent from to reflect this, despite none of the delays being our fault. They even asked me for my birth certificate the night before we about to make a 6 hour drive to move in - AFTER we had paid the deposit and first months rent, why not ask for this before hand?? So we didn't know if we were able to collect the keys or not the next day - causing much stress after we had already packed up our house. We arrived on a Saturday, and had to get the keys from a security guard - which was fine however despite being told multiple times we would be emailed a Welcome Pack, we did not receive this until 24 hours after moving into the property, meaning we had no idea how to turn on essentials such as heating and hot water as this was not straightforward. We also were not able to access the meter reading at all to setup our energy accounts. To sum up, service is horrendous, painfully slow and you will be waiting hours if not days for a response, and every time you call to chase they say someone will get back to you that day, but they never do. Savills have caused us a great amount of stress and difficulty during our entire moving process.
We are very sorry to hear of your experience, and would like to find out more so we can investigate. Please email further detail to socialmedia@savills.com.
5/5
TrustpilotExcellent service from Will Hargreaves…
Excellent service from Will Hargreaves of Savills Ipswich. Knowledgeable about the market, thoughtful and very helpful. Highly recommended. I have used a fair few estate agents over the years and Will is head and shoulders above the others.
I'm so glad we were able to help. It was a pleasure to work with you, and I'm very grateful for your feedback. If there is anything else you need, please get in touch.Regards,Will
1/5
TrustpilotVery limited input
Very limited input. Basically 'pile it high'
5/5
TrustpilotBurroughs Hill, Salisbury
We dealt with Debs all the way through the whole purchase process and could not have hoped for a more helpful agent. We were extremely pleased with the service we received and will be continuing our relationship with Debs and Savills in the future.
Thank you. Selling and buying a home can be a difficult experience and we always try our best to make the process as smooth as possible. We are delighted you are pleased.
5/5
TrustpilotAbove and beyond
Dan and the team at Savills Wimbledon went above and beyond in supporting our recent house sale - pro-actively guiding us through the process throughout. They are great to deal with - really responsive and supportive, with great local market knowledge.
Dear Jo, thank you for your review which is much appreciated. We are delighted to have handled the sale on your behalf and I hope you are settling into your new house. Best wishes, Dan.
1/5
TrustpilotAWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Have rented from a number of different landlords, agency's, and reps over the years. This was by far the worst experience I have had. Savills were awful from start to finish, from the effort they actually put in to sell the property on the landlords behalf, to how to they dealt with requests or reports of issues throughout the tenancy or lastly how they have dealt with the ending of the tenancy. All of the staff members are rude and treat you with little respect. There have been lies and manipulation from them to ensure they can get the most out of every transaction. They have also been incredibly slow to return the deposit, 7 weeks and still no sign, when we have enquired about this we have been treated as if we are rude to ask where our money is. AWFUL ESTATE AGENCY, POOR SERVICE, BAD FOR TENANTS AND LANDLORDS.
Thank you for bringing this to our attention. Please be assured that your feedback is invaluable. We’d welcome the opportunity to investigate further so, if you’d like to please email details to socialmedia@savills.com.
1/5
TrustpilotLandlord
If you're a landlord, please do not use Savills as your letting agent. We used a branch in London and it was a complete nightmare: (i) the property was completely unsupervised and trashed by the previous tenants (causing permanent damage) and Savills was (a) unaware as infrequent checks were conducted, if any and (b) failed to alert the landlords in a timely manner once they became aware of it at the end of the tenancy (ii) horrible end-of-tenancy process; the inventory report failed to document a lot of issues within the property (iii) failed to disclose material information about the new tenants until referencing checks were being conducted and such information would have affected our decision to enter into the relevant tenancy agreement (iv) unresponsive, unhelpful and does not act in landlords' best interests.
We are very sorry to hear of you're experience, and would like to find out more about this. Please email further detail to socialmedia@savills.com so we can investigate.
5/5
TrustpilotHelpful and professional
My experience with Savills was very positive and everything went well. I was in contact with Jess Exley, who was very helpful, supportive and answered all my questions. My case was a bit difficult, as I was about to move to the UK from abroad and was not familiar with the processes. She explained everything in detail and was responding to me quickly and in a professional manner. I felt that I can trust her and this made the moving out process smoother for me. I definitely recommend her!
Thank you so much for your kind words, it's great to hear that we made things that bit easier for you and it was a pleasure to be able to help.Regards,Jess
5/5
TrustpilotWe sold our flat through Savills in…
We sold our flat through Savills in Primrose Hill. Kristjan Vene and Elias Raymond were great - very professional and experienced and made the whole process run smoothly. I would definitely recommend them.
Thank you, it was our pleasure. We know that selling a house can be a difficult time so it’s great to hear that we made it that little bit smoother for you.Regards,Kristjan, Elias and the Savills team
5/5
TrustpilotSophie from the Birmingham branch
Sophie from the Birmingham branch has been amazing in our renting journey so far, she has been contactable at all times and has put up with me 1,000 questions 🤣 the whole process has been smooth and I couldn’t of asked for anything more. Nothing is to much trouble and she really is amazing. We can’t wait to move into our new home. Thankyou Sophie for all your hard work. Would definetly reccomend.
Thank you, Beth, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. We hope you love your new home!Regards,Sophie & Savills Birmingham
5/5
TrustpilotVery pleased
Very pleased with the level of engagement, help, support and results from selling through Savill's in Hampstead. Excellent communications throughout, great and wise advice. A great team who work hard and deliver. Highly recommended. Thank you to James, Daniel, Josh and Ayushi.
Thank you, it was our pleasure. We know that moving house can be a difficult time so it’s great to hear that we made it that little bit smoother for you. Regards,The Hampstead Team
5/5
TrustpilotJess Exley at Saville’s was wonderful!
I had a great experience with Saville’s when it came to finding my first London apartment. Jess Exley was so pleasant and informative throughout the process. She made it very easy for me! Signed on the dotted line immediately. Would recommend.
Thank you for your review, Toni - we really appreciate it.Regards,Jess
5/5
TrustpilotGreat support from Savills Stow
We have recently exchanged on a property through Savills, Stow and have had the most amazing support from Kay and the team. Responses have been thoughtful, practical and prompt at every stage. This has really helped take the stress out of moving - thanks so much!
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